• Homary

Homary

Ratings On Other Platforms

Trustpilot
4.4 / 5
ResellerRatings
3.1 / 5
Better Business Bureau
3.7 / 5
Write a Review

Overview

Homary has a rating of 4.4 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience, and new furniture. Homary ranks 5th among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.8%
Positive
345
Neutral
1
Negative
22
113
See all photos
How would you rate Homary?
Top Positive Review

“Impressed with them”

Sharon B.
10/26/24

Website was easy to use as was transaction. They give you updates on your purchase, mine came from overseas on the expected date. I did have a small problem with the item 'Float in Vanity" and they responded right away and took care of the problem. Highly recommend

Top Critical Review

“Problem & The customer service agent”

Erica P.
10/25/24

The agent was nice. However, this doesn't look like a customer service review, but an item review. Which misleading a customer on what they are filling out is shady. So I was going to give 5 stars, but now I'm not. But if I'm misunderstanding what I'm reviewing than I apologize. But the situation is $#*!ty. Firstly the pictures are very deceiving. The pictures make the item look much bigger than it actually is. Then it came without all the parts completely encased in the annoying styrofoam packaging protection that gets everywhere. I'm really upset that it's not what I expected size wise especially considering the price. But not only those inconveniences, but the fact that everything wasn't in the box. My item came missing the pole piece and it'll take up to 5 WEEKS for the item when it took 5 days for the incomplete item to show up. Yea I'm upset.

Reviews (630)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (219) return label (16) product quality (17) dining table (16) shopping experience (22) coffee table (16)
Thumbnail of user grainnet
Texas
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

I had a small problem with a light I'd ordered but I got speaking to Jenny a lovely girl in customer services who got everything sorted out for me. The service was hassle free and the response was immediate. Excellent customer service.

Thumbnail of user davidl5387
Mark J. – Homary Rep

It warms our hearts to hear such amazing feedback, Customer.

Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Jenny is truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Homary social engagement team:)

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user mariyams6
California
1 review
0 helpful votes
  • Send Message
November 18th, 2024
Verified purchase

Very friendly and helpful and nice agent. He was patient. His name is Morgan

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user natashac388
California
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

Great Customer Service! Got great info from Morgan about the item I'm interested in.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user gloriae404
New Jersey
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

I mistakenly ordered 3 pendant lights instead of 2 and Jenny promptly solved the issue by initiating a cancellation and refund. Great and amazing service

Thumbnail of user davidl5387
Mark J. – Homary Rep

It warms our hearts to hear such amazing feedback, Customer.

Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Jenny is truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Homary social engagement team:)

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user tomasv68
Illinois
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

Great customer service Morgan was able to resolve the situation as best as he could

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user retzilntag
GB
1 review
0 helpful votes
  • Send Message
November 19th, 2024
Verified purchase

Very supportive honest and quick customer service. So polite very pleased. Thank you

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user wendyr962
GB
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

I have ordered twice from Homary and each time the products received were of excellent quality and arrived within a few days. Will be ordering some bar stools very soon

Reason I chose this business:

Like the products on offer and the reviews left on the site provided me with confidence to order online

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.

The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user joshuak1531
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 23rd, 2024
Verified purchase

Thanks you again for your help. Morgan really helped me when my cover for my toilet was scratched.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user agnieszkaw29
GB
1 review
0 helpful votes
  • Send Message
October 26th, 2024
Verified purchase

I bought a white Cream Boucle Ottoman Pumpkin Shaped, it's so beautiful and of very good quality, it's what I was looking for for my living room!

I am an influencer on instagram, I had a question about how long shipping takes because my order was shipped from the USA, and I live in London. I got an answer right away, the service from the local branch in Birmingham was very nice. Thank you so much!

Reason I chose this business:

I really like their furniture!

Service
Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user denisel1046
South Carolina
2 reviews
0 helpful votes
  • Send Message
July 27th, 2024
Verified purchase

I love this pink and gold Asian themed China so much. With Asian spoons and BEAUTIFUL delicate pink and gold bowls. Ready for entertaining and feeling special!

Reason I chose this business:

Easy to order online rather than shopping in a store and always Carrie’s great inventory at your fingertips

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user rs936
Florida
1 review
0 helpful votes
  • Send Message
July 27th, 2024
Verified purchase

I have had 2 interactions with Homary customer service and both were exceptional. Morgan helped me today and my problem was resolved in minutes.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user nelsam3
Arizona
1 review
0 helpful votes
  • Send Message
November 10th, 2024
Verified purchase

Very reliable. Morgan was patient and knowledgeable of my needs and met every one of them.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user shirajv
GB
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

Very good. Morgan was very helpful and I would commend him for his politeness

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user irinag105
Florida
1 review
0 helpful votes
  • Send Message
November 10th, 2024
Verified purchase

I'm so pleased with service. I'm anxiously waiting for my order.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user sarayr7
Florida
1 review
0 helpful votes
  • Send Message
October 27th, 2024
Verified purchase

Every thing was perfect
The issue was solved quickly
Very satisfied

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user leey148
Ireland
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

I found the after sales to be excellent. I received a phone call within 24hrs of emailing. Tony was very helpful and gave me several options to resolve my issue. Would buy again from this company.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.

Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Tony is truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Homary social engagement team:)

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user olatunjia5
New Jersey
1 review
0 helpful votes
  • Send Message
June 20th, 2024
Verified purchase

Homary has an extensive selection of products and I'm satisfied with my purchases. Although I did have to wait for 12 weeks for my last order it was worth the wait and Customer representative, Arafat was pretty responsive and helpful, really appreciated that.

Thumbnail of user davidl5387
Mark J. – Homary Rep

It warms our hearts to hear such amazing feedback, Customer.

Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Arafat is truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Homary social engagement team:)

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user paulk3893
GB
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

Morgan super speedy and super helpful! Great customer service.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user mercyo22
Maryland
1 review
0 helpful votes
  • Send Message
October 27th, 2024
Verified purchase

I have wonderful experience so far. I love everything I bought.

Reason I chose this business:

Homary has beautiful and eye catching stuffs.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Edit Remove

Thumbnail of user karenb8035
Karen B.
California
1 review
0 helpful votes
  • Send Message
November 5th, 2024
Verified purchase

Morgan was awesome and prompt with answering questions about shipping!

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user darag50
Rhode Island
1 review
0 helpful votes
  • Send Message
November 13th, 2024
Verified purchase

5 stars in SJ for Morgan great service super helpful

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user davel2035
Romania
1 review
0 helpful votes
  • Send Message
November 9th, 2024
Verified purchase

He's good and fast. He pointed me in the right direction…

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user dene13
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 18th, 2024
Verified purchase

Morgan was incredibly fast and helpful. Thank you!

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user gloriap1432
Maryland
1 review
0 helpful votes
  • Send Message
November 7th, 2024
Verified purchase

Morgan you are friendly and give me fast solutions, thanks!

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user debbiem3059
New York
1 review
0 helpful votes
  • Send Message
November 5th, 2024
Verified purchase

Morgan was very helpful in getting my return started.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.

Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.

We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.

Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.

To learn more about our products, please visit our website.

Business History

Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.

Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.

We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.

Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.

To learn more about our products, please visit our website.

Company Representative

Thumbnail of user davidl5387
Mark J.
Account manager
Typically responds within 3 days

How do I know I can trust these reviews about Homary?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Homary?