Homary

Product was horrible quality, initiated a return (Jackey), sent them the requested pictures, corresponded with emails, spoke with Jon, they were reviewing, he would send the RMA, I would need to pay for shipping. Didn't receive label, called back, now I can't return it's on clearance, odd it was fine the other day., He needed more time, probably eating up the 30 days, called today, spoke with Jenny, who you can't understand, she said it's my problem was rude as can be, I asked for another rep, she laughed said call back, I did got her, she said I'm the problem, put me on hold and hung up. I have numerous emails and two case numbers now. Do not use this company.

Their extensive furniture catalog amaze me! The variety of colors, materials, and sizes available made it easy to find furniture that suits my unique taste. I picked a stunning velvet sofa in my favorite shade, and it's now the focal point of my living room.

I placed an order of a coffee table... really loved the design the website says delivery in 3-9 days. Shipping company called on 9/3 to schedule delivery on 9/7. Label on the box indicates it was imported to US back in January; So i guess they have a warehouse in US now for more popular items.

It's delivered by a freight company. It's well packed; no damage at all.

Shopping for furniture online at this website was a breeze. Their website had a wide selection of products, and I appreciated the ability to filter and refine my search based on my preferences. The product descriptions were detailed and accurate, making it easy to assess the quality. I ended up buying a beautiful solid wood dining table that arrived in perfect condition and added a touch of elegance to my home.

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Ordered twice. Sent wrong parts to me twice! I've called customer service multiple times with promises to mail me missing bench leg (metal part and screws). They'll always promise to mail it except it's been a month.
One rep said I had to mail back the wrong item they sent that I DONT need in order to get the part I need for an item I paid for...

It's been a month. I'm stuck staring a bench with one leg.

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Recently purchased some furniture from this store and could not be happier with my experience. The quality of the product is exceptional. The coffee table and stools are well-made, durable, and look beautiful in my home. The shipping and dispatch process was seamless, with the furniture arriving on time and in perfect condition. I also had a great experience with customer service, staffs were friendly and helpful, providing me with detailed information about the product and answering all my questions. I highly recommend this store to anyone in the market for high-quality furniture.

I don't even want to give them one star but had to. This is the worst business I ever dealt with. They took my money for a clock they said that all of them got damaged during delivery from their vendor and then they never returned my money. They write me an email every other day saying they will only refund my money when I remove my claim against them From my credit card company. That doesn't even make sense. Just refund my money and the credit card dispute goes away. They are thieves and they have no customer service. They don't even respond to my emails. I don't think they can read English. Terrible company. Took my money and got nothing!

The store had an excellent variety of space-saving furniture. I was pleasantly surprised by the range of options available, especially for smaller apartments like mine. I found a fold-down table and chairs that fit perfectly in my kitchen, as well as a bed with built-in storage. The furniture is well-crafted and enhances the aesthetic of my space. I would highly recommend this store to anyone in search of functional, stylish furniture for small spaces.

Their customer service during my online furniture shopping was absolutely top-notch. From the moment I reached out with inquiries to the post-purchase follow-up, their team was friendly, professional, and attentive. They assisted me in navigating the website, provided insightful recommendations based on my preferences, and ensured a smooth delivery process. Their commitment to customer satisfaction was evident, and I'm thrilled with the high-quality bedroom set I purchased.

If I could give ZERO I would...Bought one of the more expensive bidet toilets ($850) on Jan 20,2024. It arrived quickly. I installed the toilet and immediately had issues. Installation and operating instructions are really bad, almost unusable and incomplete. On first flush it stuck in flush mode and wouldn't stop. I unplugged the electrical and it kept flushing. I had to turn off the water valve to get it to stop. Other issues include: wouldn't auto flush, water heater quit working 1st day, spray nozzle doesn't extend to correct location for front wash, back and forth wash function doesn't work at all...I installed the toilet on Saturday and called Homary Monday morning about issues and got a case number. They are cordial on the phone, but speak broken English and have no knowledge of the products they sell. The only response I got was "we contact factory and get back to you in 1-2 days." After at least 6 calls and as many emails they have not resolved any problems. I sent detailed descriptions of problems with pics and videos as requested. They acknowledge the problems, but continue to offer no solutions, only to say that once the unit is installed it CAN NOT be returned. My only recourse was to call CC company and disputed the charge. Suddenly they offered to send me a replacement toilet AFTER I cancelled the dispute. I won't cancel until all problems are resolved, so the saga continues. These people have bad ratings for a reason. Products designed and built in China are usually junk and they don't understand how commerce works...I highly recommend USA products and company over these. By the way they only wanted me to provide a review "if I loved the product" so I doubt this review will make it to the web site.

The product did not match my expectation of colour nor quality. I immediately asked to return it since there's "30 days back guarantee". The customer support is not reachable via phone - I get a message that they are busy and then I get disconnected. I've spoken to the support via email and asked since weeks for the return labels so that I can return the items but they always give evasive responses that they need to check with the supplier and that they will get back to me. It's now been 3 weeks and they haven't send the labels even though I'm constantly reminding them! If they don't send the labels soon I will escalate this issue via my attorney.

I am so impressed with my purchase from this furniture store. The quality of the product is outstanding, it is sturdy and looks beautiful in my home. The shipping and dispatch process was seamless, with regular updates and the delivery arrived on time. I also appreciated the excellent customer service. Staffs were friendly, knowledgeable, and went above and beyond to help me find the perfect piece. I highly recommend this store!

Stay far far away from this company! The worst customer service ever, worst quality ever! I ordered two items for a client and wished I had read the reviews prior to ordering them. I waited 6 months for one of the items and it came in damaged with parts missing and no assembly instructions. I paid for white glove service and got delivery only. I had to pay additional money to have someone assemble the desk for me. Such bad service!

Bathroom furniture selection is a testament to practicality and design. The compact shelving unit I purchased effortlessly maximized storage in my small bathroom. The product arrived on time, and the clear assembly instructions made putting it together a breeze.

The customer service at this furniture store is truly exceptional. The staff was friendly, accommodating, and provided personalized attention throughout my shopping journey. The product quality is remarkable as well - my new furniture is not only aesthetically pleasing but also built to withstand daily use. This store has won me over with their exceptional service and top-notch products.

I highly recommend this furniture store for its exceptional customer service. The staff was patient, attentive, and provided valuable insights to help me make the right choices. The product quality is remarkable - my new furniture is not only stylish but also built to last. It's refreshing to find a store that values both customer satisfaction and product excellence.

I could not be happier with my recent furniture purchase. The quality of the product is top-notch. It is clear that great care was taken in its construction. The shipping and dispatch process was efficient and hassle-free, with the furniture arriving in perfect condition. I also had a great experience with customer service. Staffs provided me with detailed information about the product and answering all my questions. I highly recommend this store to anyone looking for high-quality furniture and excellent customer service.

I didn't know if a transformer unit was needed to connect to the connector behind the lighted mirror I had bought. Their rep Joe found out and confirmed via email that it just took 115volts AC hardwired to the connector. No other part needed.

Unfortunately i cannot select zero star otherwise i would. I ordered a pulled out couch for a guest coming visiting from abroad. I expressively requested a delivery time frame but after i payed everything changed. When I wanted to cancel the order I have been reassured the product would be shipped in time but never happened. At this point I started calling and emailing and was provided with other misleading (kept being delayed) dates. Once i was completely fed up and I called again to cancel but never received a confirmation email. I called one more time and I was told the product was already in my area and If I wanted to cancel I have to pay the returning fee to them. I am pretty sure their review are fake too. This was a nightmare and it;s not over yet...

I was impressed with the store's commitment to using sustainable materials. As someone who cares about the environment, it was important to me to find furniture that was both beautiful and eco-friendly. The store had a wide variety of options, including pieces made from reclaimed wood and recycled plastic. I ended up purchasing a beautiful wooden table that I know was made with care for the environment. I appreciate that the store is doing their part to make the world a better place.

So far everything is going really bad because I placed a order for a King bed $1,700 in 4 /1/2023 and still no receiving it. Please before you placed your order make sure you check how long it will take it. I am praying for this order arrive at the time I was pledge as well as the quality. I will keep you post.
Note: at one point I called customer service to get my my money back and they talk me it will take 30 days for a refund. For this reason I rather to wait 2 more weeks for my bed set hopefully is a good material. Defenely I will keep you post.
Attached my order tracking!

I am so glad I chose to purchase my furniture from this store. The quality of the product is fantastic, it is well-made, stylish, and has held up well over time. The shipping and dispatch process was efficient and hassle-free, with the furniture arriving on time and in perfect condition. I was also very impressed with the level of customer service I received. The staff were friendly and knowledgeable, providing me with helpful advice and assistance throughout the entire process. Highly recommend this store to anyone looking for high-quality furniture and excellent customer service.

Homary was prompt in reviewing my ticket and offering me a replacement top and stabilizing foot base. The desk itself is lovely and I will be sure to cover the top with fibre glass to ensure it does not chip in the future. I understand shipping furniture does come with it's risks despite great packaging. I have to give them 5 stars for their service! However, I have noticed they do not publish negative reviews. Their products have consistent 4's & 5's which is definitely unrealisticI had posted a review that did not get published.