Homary

They've finally sent prepaid label to return incorrect item after I threatened to donate their incorrect item to Goodwill as my house is not a storage to hold their item. So I returned their incorrect item which cost my time to taped & took to post office. Then I received the correct item on 3/7 but I feel they should at least give some discount for the inconvenience that I have to deal with their mistake of sending wrong item to me.

Absolutely disgraceful customer service, I have been struggling with customer servic for a month asked to refund me or send products again but they didn't do anything. Instead they withheld processing the second separate order even though the products are available in the warehouse. I explained i need the products as soon as possible, asked for sending missing products promptly again or refund, they promised to do so but nothing happened. They kept sending the same replies with no results. Absolutely annoying. So far i spent almost one thousand pounds,waiting a month for missing items, raised it multiple times got no refund, out of 4 products ordered got one with a massive delay,received no "guaranteed" late delivery compensation and needless no say no refund or delivery for 3 outstanding.

I had a terrible experience with this site.I had purchased 2 items and was utterly dissatisfied with both.
They look good in the pictures on the website, but in. In reality they are utterly cheap looking.
One of the items was even defective, where the surface was a bit ragged. They didn't even issue me a paid-for return label for this defective item.

For the other item it looked very shoddy. And when I tried to return it, at my own cost the carrier was costing me a lot, almost equal to the price of the item itself. Because of the sheer volume and weight of the package,... I HAD TO FORCEFULLY keep it.

A Really Bad experience. DO not buy from here, unless you are willing to take a chance with your money.

Where do I start...I had 1 shoe bench ordered from Homary. The leg was bended and broken. I told them about it and they kept telling me they are checking with manufacturer. They kept giving me the same generic solution. I ordered carpet and the carpet looked like a great carpet on picture...it came like a floor mat! Terrible! I will never order from them.

Discovering the perfect rug at Homary! Their collection was impressive, but what caught attention was the exceptional quality of the fabric. I selected a hand woven wool rug that felt incredibly luxurious underfoot. The craftsmanship was evident in every detail, and the rug's durability assured that it's a long term investment.

This furniture store exceeded my expectations in terms of customer service and product quality. The staff was incredibly helpful, assisting me in finding the perfect furniture for my home. The product quality is exceptional - my new furniture is not only stylish but also constructed with the utmost care and attention to detail. I highly recommend this store for their outstanding service and exceptional products.

Bought an office desk and an office chair but both came damaged. Customer service was responding quick and tried to offer a solution. So we had the choice of returning the items or accept a discount and keep both items. As the damages were not too massive and we needed the desk and chair, we decided to accept the discount and keep the items. Homary promised to take more care in quality control and check items before shipping. Will give them another chance but expect flawless products. They offer great design furniture and if they manage to deliver good quality, they'll be a great online furniture store.

Shopping for furniture was a breeze thanks to the incredible customer service at this store. The sales team was knowledgeable and genuinely invested in helping me find furniture that matched my style and needs. The product quality is superb, with attention to detail and superior materials. This store truly prioritizes customer satisfaction and delivers exceptional products.

I cannot speak highly enough about the customer service at this furniture store. The staff went above and beyond to ensure my furniture shopping experience was exceptional. The product quality is equally impressive - my new furniture exceeds my expectations in terms of durability, comfort, and style. This store truly knows how to deliver exceptional customer service and exceptional products.

Homary online furniture selection is simply outstanding. The sheer number of choices was impressive, ensuring that I could find pieces that matched my personal style. The website provided helpful filters, allowing me to refine my search based on size, color, and material. The furniture I ordered arrived in pristine condition and was made with exceptional craftsmanship. I couldn't have asked for a better online furniture shopping experience!

I bought a product from homary. The product literally came in 8-10 hours of assembly and did not look like the description. Then started my return ordeal. I packed the product and then went to return website. The website made me take photos of all the internals, packed boxes. Then I had to pay the full shipping to get to their warehouse. It costed me 25% of the product cost. A couple of days later I got an email asking for tracking info which I misplaced. They used that to keep my product and refuse me the refund. We need laws to prevent such companies from doing business

Your company don't even deserve one star. They customer service is useless. I purchased two nightstands it's more than two months and both of them were damaged. I contacted Homary customer service numerous times, I provided them with pictures after pictures they refused to do anything I finally received an email asking me to send a picture of the mailings label, who wants all this headaches when you spending your money. They have no respect and consideration for customers. Please go spend your money where you get good service and a company that appreciates you.

The customer service I received at this furniture store was exceptional. The staff was friendly, patient, and provided expert guidance throughout my purchase. The product quality is outstanding - my new furniture is not only stylish but also built to endure. This store truly understands the importance of both excellent customer service and superior product quality.

I've ordered a table with stool "set" "well so I've thought" table set original price $500.00 sale price $148.00. I took the sale price and was entirely happy with my purchase until it came to this house 1 entire month to deliver, I saw the box delivered I thought it was wayyy to small for a table set but I thought "maybe not" when I finally open the package I almost fainted in disappointment, only one ugly stool. When I went on Amazon there are bar table sets similar that even looks more unique for that same $148.00 price range and even under that price range. Guys beware of homary learn from me because it's hard to return and refund to them

Purchased sofa from Homary on 2/1, it says 5014 days, and it was delivered on 3/18. Delivery crew tried to put the sofa together since I purchased white glove service. Crew members could even put it together evenly after 2 hours work, Sofa was return, and claim for refund.
Recieved email 5 days after, and told me only 10% of the orginal payment will be refunded since it is NOT their mistake. Unbelievable and ridiculous. Also, NO BAD reviews can left on their own website. Never agian!

I recently purchased a Black kitchen sink from Homary. It arrived, undamaged within a month but upon receipt, we opened it to find a Gunmetal gray sink instead. I contacted Homary and received a note from the manufacturer stating that if I would look at the sink in a darker light, I would find it to be black.

From start to finish, my furniture shopping experience was exceptional. The customer service team was attentive and friendly, guiding me through the process with expert advice. The product quality exceeded my expectations, with sturdy construction and luxurious finishes. I'm thrilled with my new furniture and the outstanding service I received.

I'm building a new home. I ordered my first light fixture from Homary because the prices were right and selection was great. I waited three months for that to arrive. My second order has been a table lamp ordered in late June and there has been no update from Homary after all these months, and still no lamp. I have filed a dispute with my credit card company. I needed a matching light fixture to go with the first order item and placed that order at the beginning of August. I pray this one arrives. I know their products are coming from China, but it's definitely a slow boat. And no communication or guarantee you will get said item. Go thru Paypal just in case. I wouldn't order from them in the future.

I purchased a 6 ft. Kitchen Island from this company and after a month they had the color I had really wanted. I proceeded to get an OK from them to return the original purchase (which had never been unpacked but was after the usual return date) They had OK'd the return but I kept getting emails about not approving tl since it was past the return date. Then another emails saying it was OK, this went back and forth like this for a very long time, then they said if I paid for the return shipping it would be OK (which BTW was almost the cost of the island) This nonsense went on for 2.5 weeks...they are foreigners and have very poor communications skills so be very clear about what you want because if not they are a nightmare to deal with.

I purchased two vanities from this site for a luxury bathroom in the Washington, DC area. Online, they looked elegant and expensive. I paid $600 for each. When they arrived, I opened up one of the boxes and as soon as I saw the vanity, I knew it was trash. I took it out of the box to make sure and yes, it was made from a cheap wood and painted. It literally looked like something you would get from K-Mart for $50.

I immediately went online to request a refund--the other three boxes was not even opened. I had to wait over a week to get the return label. They send me the return label and let me know I had to pay for the return cost back to New Jersey. Guess how much the return shipping price was? $600! This is madness! DO NOT BUY from this place! You'll pay more returning it than buying it!

They need to be shut down. AND---I've been trying to leave a review on their webpage all morning. They won't allow it. A total SHAM!

Homary does not respect delivery dates. They do not reply your messages or return phone hone calls. You can never get to talk to a real representative. And they give you a very hard time to return products. Be prepared to pay for return shipping. Never purchasing anything from them again.

This company sold me a chair for $600. They told me that I will receive it in 6 weeks. Well, this was in September. No chair and no money. They stole my money and everytime I call them, they transfer me and promise me an email from the supervisor. Big scammers!

The customer service at this furniture store is outstanding. The staff was friendly, patient, and provided valuable insights to help me make the right choices. The product quality is superb - my new furniture is not only visually appealing but also built to stand the test of time. I'm extremely satisfied with the level of service and the quality of the products.