Overview
Homary has a rating of 4.6 stars from 837 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience and high quality. Homary ranks 3rd among Furniture sites.
Great experience buying from homary.com. I bought a coffee table. Shipping was fast easy to assemble high quality furniture. I was very impressed and great value for the money.
Homary is a go-to destination for maximizing space without compromising on style. Their foldable dining table set was a perfect fit for my tiny kitchen, and the stools tuck neatly underneath.
Paid $500 for a light
Took 5 months to arrive
Was wrong colour
Was wrong light output
Was not dimmable when ordered dimmable
Part of the led was broken
Refused return due to being past 30 days when infact I was overseas when it arrived (after waiting 5 months)
Give your money to charity don't give it to these guys!
Thank you for taking your precious time to leave your review, Customer.
We are sorry to learn that your stay fell below expectation. Due to circumstances beyond our control including ports traffic and unexpected demand, so your order has been delayed. We are working on it, and we will surely report to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery. By the way, a reminder that sometimes the order is not delayed because some items need to be shipped oversea, so the lead time may be up to 2 months or more, which is clear mention on the web page.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?
Morgan super speedy and super helpful! Great customer service.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I got a couch that was beyond horrible quality and they refused to to send a shipping label to return. The girl was extremely stupid and the customer service is terrible. I would NEVER EVER RECOMMEND BUYING FROM THEM.
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
Extensive catalog made shopping a delight! I was able to explore a wide range of outdoor furniture options and was thrilled to discover a comfortable and stylish patio set for my backyard gatherings.
Velcro and frame do not match up to keep cushions from sliding around
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Loved it. Looks expensive and is not cheap however., came quickly
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Morgan was very helpful answering questions. Fully understood my problems
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
THE WORST CUSTOMER SERVICE EXPERIENCE EVER. IF YOU ORDER AND RECEIVE A DEFECTIVE ITEM AND YOU ASSEMBLE IT, THEY WILL NOT ACCEPT RETURN OR REFUND.
EXPLAIN HOW YOU CAN FIND OUT IF A ITEM RECEIVED IS DEFECTIVE UNTIL YOU ASSEMBLE IT? MAKES ZERO SENSE.
FILING COMPLAINTS WITH CREDIT CARD COMPANY AS THIS COMPANY IS A FRAUD.
HOW IS IT FAIR TO ORDER AND RECEIVE A DEFECTIVE ITEM AND NOT EITHER RECEIVE A FULL REFUND OR STORE CREDIT?
WAS TOLD MY LICENSED AND INSURED PLUMBER DID NOT INSTALL CORRECTLLY? WHO ARE THEY TO SAY HEY WE SOLD YOU A DUD AND WE TAKE RESPONSIBILITY! SO MANY BETTER OPTIONS OUT THERE STAY AWAY! SAVE YOUR MONEY!
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
Homary social engagement team.
I ordered from this website for the first time. And this will be the last time. I ordered a nightstand, discounted price was over $200. When I received the item and opened the box, I was shocked. This nightstand is not what I ordered at all (a completely different design and style). But it's half of the problem. The nightstand I received was all dirty. It had yellow stains all over it (like somebody urinated on it). Shelves were completely broken, and the bottom fell off (see pictures). The top panel of a nightstand was also disconnected from the item. Nightstand was all scratched, dirty and broken. This was meant to be sent on a dumpster, I guess, but they had the audacity to send it to a client. I opened a support ticket, and sent everything to them; it's been a few business days, and they didn't even give me a call. They don't take any attempts to resolve the issue. The only way for me is to email these photos to my bank and get my money back. I want a full refund for this. Now I also have to deal with this piece of trash at my home. I am a female and live alone. This nightstand is super heavy. I have to pay somebody to help me get rid of this.
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case.
Homary social engagement team.
Ich hatte versehentlich 2 Bestellungen getätigt und noch dazu mit 2 verschiedenen EMail adressen.Ich konnte so eine Stornierung bekommen und darüber kann ich mich nur lobend äußern.Ich bekomme dasGeld zurüchk und nun warte ich auf die Sendung
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu hinterlassen und unser großartiges Team zu würdigen. Kunde, wir können Ihre Bewertung als exquisit bezeichnen!
Vielen Dank nicht nur, dass Sie uns Ihren Aufenthalt anvertraut haben, sondern auch, dass Sie sich die Zeit genommen haben, andere über Ihre Erfahrungen zu informieren.
Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen!
WhatsApp: +1-909-808-9057
E-Mail: service@homary.com
Rufen Sie uns an: +1-888-603-9888 / +44-808-175-1919 (gebührenfrei in den USA und Großbritannien)
Hans was super responsive and helpful. Made the shopping experience truly a pleasure and was able to provide great guidance.
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Hans is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Worst purchase I have ever made. I bought a sleeper sofa from them, and nothing about the product resembles the images. The pricing does not correspond to the size or quality. Prior to purchasing, I carefully considered the sizes; however, they seemed to be relatively small. In fact, it can be a wonderful addition to a toddler's room, but not to a living room. Also, the appearance of quality was really bad. The handrail wasn't even a proper fit, it was very unstable, and several of the fabrics were rather loose. Moreover, they clearly don't adhere to their advertisement, which states you have 30 days to return an item. They say that I "installed" the sofa; hence, they are rejecting the return. The sofa was tiny enough to be packed in a box and didn't require any sort of assembly. To see the couch, I simply removed it from the box and placed it on the floor, but I immediately put it back since I was dissatisfied. Even though I requested a return the same day I received the package, they have subsequently given me conflicting responses. First, they send me a rejection email but offer to send replacement parts; then they promise to send me a return label; and then they send me another rejection email. It appears that they are only counting on buyers to keep the item untouched for 30 days. Two weeks have passed. I've definitely come to the conclusion that I should never trust Homary again.
This the worst place to buy something. The customer services is so bad that it is impossible to describe, they claimed that they are going to help you in the return process and it is a nightmare plus after sent all the boxes for a return with all the requirements and pay the shipping they don't return your money back. STAY AWAY FOR THEM. IT IS A FRAUD.
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
My sofa took forever to get to me, even though I was paying for a sofa that did not exist but eventually got here from China, created and in perfect condition, and I LOVE IT! I've been trying to match the look but there is nothing like it. I gave 4 star for the freaking LOOOONG time it took to get it
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Revieved a broken bidet. I had the plumber ready to install. Morgan helped with a temporary
Resolution. Hoping it all works out.
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
There was a problem, he provided a solution quickly and saved me returning it. Love the clock thanks
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I decided to step out on a limb and give Homary a try after seeing the company pop up in all of my searches. I purchased a couple of items from them (a faucet, and pop-up drain). When the faucet arrived, I opened it and immediately noticed that the quality was subpar. I could SEE the painted brush strokes on the faucet and it was just an absolute eye sore. I've been trying to get a refund for this product for a few days now. First, they asked if I would keep the pop-up drain and just take a 10% discount on future orders. Uhm, no. There will not be any future orders. After I rejected that offer, they stated that I would have to pay for return shipping. I think that's bogus since the only reason that I no longer need the pop-up drain is because the faucet is of poor quality.
They also informed me that their manufacturers didn't feel that anything was wrong with the faucet that I purchased. It was made to look the way that it does. If that's the case, you're selling a bad product. I'm still in communication with them about returning both products. Fortunately for me, the products I purchased weren't too expensive. I just want this whole ordeal to be over. And Google if you're reading this, please don't EVER EVER EVER show me another Homary ad. They are a scam company and I'm almost positive the reviews on their site are either fake or filtered to only show positive reviews.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
Scam to sell low-quality products.
Delivery takes forever and returns at your cost (equal to the product price).
Do not expect to return this product and get your money back.
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
Homary social engagement team.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
- Visit Website
- San Leandro, CA, United States
- Edit business info
Business History
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.
The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.
Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)