Overview
Homary has a rating of 4.6 stars from 837 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience and high quality. Homary ranks 3rd among Furniture sites.
We got everything all set and a new table top is coming in a few days.
Do not buy anything there, the quality of the product is very poor, and if you want to return it, you pay for shipping. THEY DO NOT ALLOW BAD REVIEWS TO THE SITE. YOU SEE REVIEWS THERE THAT ARE NOT TRUE
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Very helpful chat with rep on the status of my order.
Thank you for your wonderful review and for acknowledging the dedication of our amazing team, customer. We truly value your feedback and are thrilled to know you had a memorable shopping experience with us.
We appreciate your trust in choosing Homary for your furniture purchases and for taking the time to share your experience with the wider community. Your kind words encourage us to keep striving for excellence.
We look forward to serving you again in the near future!
Whatsapp：+1-909-808-9057
Email: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
This is the first ever negative review I have left in my life. I ordered two products from Homary:
1. TV Unit Stand
Right out of the box, I received a damaged TV Unit where drawer has proper crack on it. So far so good. I asked them to replace it, and they ask me to send photos which I did. They promised they will call me back with an update in 24 hours which they did not. I followed up again, and then they told they want photos of the package too (which is taking a lot of space in my small house, and they could have told in the first go). I again sent them. This time also I needed to follow up myself. Then, they told they will give me a replacement in one freaking month. I patiently waited for 1 month that it will come, but it did not. And the worst part of all, when I just follow up after 1 month, they still do not know how much more time it will take. Freaking pathetic.
2. Bedside Stand
I never ever received it in the first place, and they tell me I received it. Refund was only solution for me, for which also they did not easily gave me refund. They just tried to pursue me for a replacement (for a whole week), but I knew what I was getting into. So, I just wanted the refund. And the only good thing is I got the refund after loosing so much time.
The only thing I implore you to is NEVER do business with Homary. NEVER. Freaking pathetic and incompetent company EVER.
Thank you for taking your precious time to leave your review, Chainn.
Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "Proud" attention, then he will surely get back to you and work out a proper solution on your case?
I needed to perform a colour match and Queenie supported this decision with multiple pictures and helping to arrive at the right solution
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Every thing was perfect
The issue was solved quickly
Very satisfied
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Bought two nightstands (same model), a few days apart from each other. Both times used Topcashback where Homary.com advertised a great cashback percentage. However, no cash back received after either purchase. Requested Topcashback to look into it, and they got in touch with Homary and eventually told me Homary approved the first cashback request but denied the second one because I used "another marketing channel". I used Topcashback and checked out the same way for both purchases, so I really don't understand how that was possible. Homary customer service will not provide an explanation. So, be aware that they will falsely advertise a high cashback percentage on sites like Topcashback, but they do not log/report these purchases, and you won't get your deserved cashback.
Update: Homary reached out to me and offered to partially refund me the owed cashback. I thought that was a nice gesture and upped my overall rating from 1 star to 3 stars. Not totally happy with the persistent emails and calls from Homary to revise my review here (Homary ironically mentioned in their email that doing so was "optional").
The service was so fast and speedy and understandable of the situation. Gave a refund for my product which was the fastest service I've ever had
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I have wonderful experience so far. I love everything I bought.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Edit Remove
Good service and they're so patient to help me.
Thank you.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
SAV exceptionnel, une pièce cassée au déballage, prise de photo +mail de réclamation et réponses réactives,prise en charge et renvoi de la pièce sans insister +dédommagement +Remise supplémentaire sur prochain achat.
Bravo c'est rare sur des achats internet d'avoir un super service après vente
Morgan was very supportive. I was very disappointed at first but when as the case proceeded I got what I asked.
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Morgan is very helpful, we chatted when my products arrived damaged. Fast and great customer service.
Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
He very nice and patient to service for my issues thanks you so much
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
JUST SLOW SERVICE ON RETURNS, MAY TAKE UP TO 2 WEEKS TO GET A RETURN LABEL. I GUESS THIS MAY BE DO THE FACT THEY ARE A DIRECT CONNECT WITH THEIR CHINESE MAIN COMPANY
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
I ordered a vanity and only received two of three pieces. I called company and they had no clue as to why the third piece never came. First, you cannot understand what they are saying and there English is very poor. I told them forget the order because bathroom was in the process of being remodeled and I could not wait for them to ship the third piece again. At first, they refused to pay for shipping but I had to threaten them with legal action to get them to pay for the shipping return. Both items were shipped in separate boxes each weighing approximately fifty's pounds through Fed Ex. One box made it to the warehouse and the other is in limbo somewhere. Homary refuses to refund my card until they get the second box. What do I have to do with shipping. If you purchase from this company you will be sorry especially if you need to return something. They have poor customer service and their warehouse is only open between 11-5 M-F. What kind of hours are those?
I also returned a faucet and they definitely refused to pay shipping for that. I sent it back by USPS and the cost was over $12 for a 3.5lb small box. Imagine sending two boxes over 50lbs.
If you're don't want a hassle and a lot of talk please don't support this Company because they won't support you
I learned my lesson and WILL NOT buy from companies located in foreign countries especially the Far East.
Thank you for taking your precious time to leave your review, Customer.
We are sorry to learn that your stay fell below expectation. Due to circumstances beyond our control including ports traffic and unexpected demand, so your order has been delayed. We are working on it, and we will surely report to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery. By the way, a reminder that sometimes the order is not delayed because some items need to be shipped oversea, so the lead time may be up to 2 months or more, which is clear mention on the web page.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our manager, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?
Worked out a damaged product with their customer service due to the shipper. Was compensated and offered on how to fix. Resolved my issue in the end.
Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Ocean is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
I bought two coffee table, sofa, dining table and chairs. Very satisfied with everything. Great quality and design!
Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.
The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.
Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Talking to pre-sales rep who was very helpful addressing our questions and potential concerns before we order!
Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.
The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.
Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Very efficient, helpful and curious.
Gave clear guidance and send the follow up email
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
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- San Leandro, CA, United States
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Business History
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)