Overview
Homary has a rating of 4.6 stars from 799 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience and high quality. Homary ranks 3rd among Furniture sites.
I purchased an 81.1" Blue Arm Full Sleeper Sofa Bed with Storage&Side Pockets from Homary.com because my wife thought having a sleeper that could pull out into a full bed would be nice. From their website, it looked like a good deal. It had 5 stars, it had a pullout mechanism, they advertised that is was fully assembled under their assembly section, and they advertised: "We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost". The original shipping cost was $149 so I figured if worse comes to worse I'll be out $300 total. I figured for a specialty couch $1600 was a reasonable price. I even paid for their 'white-glove' service to make sure I didn't damage the couch on delivery.
Unfortunately, it was not fully assembled like I was made to believe by their website's advertisement. It came in four pieces: the bottom, the back, and two sides. It did not use bolts and instead used a v-shaped slip on design (see picture). When I sat down, the side I was using to prop myself up on fell off and I ended up on the floor.
Their 30-day return policy should be illegal as false advertisement. When their representatives brought the couch, my wife saw what was going on and informed them we didn't want the couch. Their representative informed us the warehouse couldn't accept the couch back; we would have to call Homary to cancel. Then I tried to sit down and the side fell off. We called them and they informed us they couldn't process our return, a manager had to do this. Their manager emailed me back trying to claim ignorance and blaming me for assembling the couch incorrectly. If their representatives, who are in the business, can't properly assemble the couch; then how I am supposed to properly assemble the couch?
After getting push-back from what I expected to be a seamless return; I found their return policy and that is when I discovered it impossible to return a bad couch with them. They state they only accept returns that are, "4.With original tags and original packaging" which is impossible as their representatives destroyed the original packaging on delivery and "2.You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier." Which is also impossible to perform given I am not a manufacturing plant and do not remember how it was originally packaged as I didn't unpack the couch; their representatives did.
This couch shouldn't be allowed to be sold as it is dangerous and might cause injury; furthermore, their 30-day return policy should be removed from their main page as it falsely causes people to assume if they don't like a product it can be returned--let alone if there are quality issues.
Nous avons rencontré quelques petits désagrément lors des livraisons, mais les pièces nous ont été remplacés rapidement et de manière très simple. Un service après vente efficace et compliant.
Réactif et claire. Yasmine a fait ce qu'elle a pu pour répondre à mes questions. Merci pour votre aide
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Merci a Yassmine pour son efficacité et son écoute. Je n'ai eu besoins de me battre avec les SAV. Yassmine à trouver de suite une solution à mon soucis. Merci.
Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you're satisfied, Customer.
Additionally, we sincerely appreciate you taking the time to share your thoughts — and we agree, our team member Yasmine is truly a valuable asset! We feel fortunate to have customers like you.
We look forward to serving you again soon!
Homary Social Engagement Team:)
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Malgré avoir reçu 2 articles endommagés, le suivi était très rapide et à la hauteur de ce qu'un client peut attendre!
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Je suis très content du service après vente réactif et disponibles toujours de bonne humeur
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Wir hatten uns für den Kauf der Lounge entschieden, da sie uns optisch sehr gefallen hat und wir speziell diese Maße für unsere neu geschaffene Ruhezone gesucht hatten.
Als Zahlungsmethode haben wir uns für PayPal entschieden – was sich als richtiger Weg gezeigt hat.
Die Lieferzeit ist recht lang – allerdings auch dem Lieferweg China nach Deutschland geschuldet - und war so angekündigt. Die Lieferung erfolgte gut verpackt durch einen Spediteur.
Nach dem Entpacken stellten wir fest, dass die Stell- Maße nicht mit denen im Angebot übereinstimmen (Lounge ist größer als angegeben!).
Beim Zusammenbau traten zwei Mängel auf – Mittelstützen Höhenverstellung hält nicht, und zwei Bohrungen für die Verschraubung der Tisch Beine waren falsch gebohrt.
Hier kommt der Homary Aftersales – Service ins Spiel:
Die Anzeige der Reklamation war einfach – Fotos oder Videos machen, Mängel beschreiben, hochladen, fertig!
Dann hieß es warten…
Zwei Tage später meldete sich ein Servicemitarbeiter (Name: Dave).
Nach kurzem Hin und her wurden wir uns einig. Der Erstattungsbetrag wurde umgehend ausgezahlt!
Wir haben die Mängel nacharbeiten lassen und sind jetzt mit unserer neuen Lounge glücklich!
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
J'enlève l'ancien commentaire où j'étais déçue finalement j'ai eu un bon retour celà s'est très bie.
Thank you for your wonderful review and for acknowledging the dedication of our amazing team, customer. We truly value your feedback and are thrilled to know you had a memorable shopping experience with us.
We appreciate your trust in choosing Homary for your furniture purchases and for taking the time to share your experience with the wider community. Your kind words encourage us to keep striving for excellence.
We look forward to serving you again in the near future!
Whatsapp：+1-909-808-9057
Email: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
J atend avec ma livraison mais pour le momenr content des echanges de mails malgres la langue
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Je remercie le service après-vente et surtout Mr Jason pou son retour rapide à mes questions.
Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Jason is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
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- San Leandro, CA, United States
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Business History
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your wonderful review and for acknowledging the dedication of our amazing team, customer. We truly value your feedback and are thrilled to know you had a memorable shopping experience with us.
We appreciate your trust in choosing Homary for your furniture purchases and for taking the time to share your experience with the wider community. Your kind words encourage us to keep striving for excellence.
We look forward to serving you again in the near future!
Whatsapp：+1-909-808-9057
Email: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)