• HomeBello

HomeBello

Is this your business?
Write a Review

Overview

HomeBello has a rating of 2.4 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeBello most frequently mention customer service, credit card, and phone number problems. HomeBello ranks 21st among Wedding Gifts sites.

  • Service
    59
  • Value
    55
  • Shipping
    54
  • Returns
    36
  • Quality
    53
Positive reviews (last 12 months): 42.9%
Positive
3
Neutral
0
Negative
4
24
See all photos
How would you rate HomeBello?
Top Positive Review

“Beautiful Addison Ross Snake Picture Frame”

Renee D.
3/7/24

I ordered the 4x6 snake print Addison Ross picture frame from Home Bello and everything from the ordering of my frame to the delivery went very smoothly. The frame itself was back ordered but it was delivered within a week of be told the status so it was not a long time out on waiting and I wasn't in any hurry since the frame was for our house. The frame itself is gorgeous and arrived in perfect condition and packaged very well. So glad I ordered from here because I also got it for a great price. I will definitely be ordering more home decor from here in the future.

Top Critical Review

“Don't trust this company”

Rob J.
5/17/24

Ordered a bezel, their email about why it's was delayed and there text, showed unprofessional as they called the city where they operate out of thief's, and I'm a customer, not their buddy, item finally came wrong size, sent back, they received in 2 days, 2 weeks later claim they don't accept return their website said you have 3 days to return, now claim price of item will be charge for restocking, claim very small print,

Reviews (230)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (71)
Thumbnail of user kathleenf43
Hawaii
1 review
12 helpful votes
  • Send Message
January 6th, 2018

I am a horse lover and have many friends who share the same hobby, I ordered a very large and expensive gold horse charm from this company, the charm had to be made by their artisans so I had to wait about a week longer to get it but I tell you that it was worth waiting for, I have sent them a few more customers and because of this I have got some great coupons, I totally recommend HomeBello for all you horse lovers out there!

Thumbnail of user oliviabohn404
Arizona
1 review
0 helpful votes
  • Send Message
August 6th, 2023

I found a Versace vase on Homebello slightly cheaper because of a 10% off coupon! It was packaged very well and came within a week. Very satisfied with my purchase!

Thumbnail of user gordog
India
1 review
2 helpful votes
  • Send Message
September 4th, 2018

I bough the Rigaud Scented Candles here on this website at a cheaper price than the other sites offer. I would recommend HomeBello.com for people who search for good products.

Thumbnail of user pc153
Virginia
1 review
1 helpful vote
  • Send Message
April 27th, 2019

An order for merchandise was placed on April 19, for glassware from a manufacturer that has since closed down. Without communicating to me that my picks were out of stock, the retailer sent me what ever they had left in the color I wanted. When the items they sent were delivered to me I discovered the what I thought was a mistake. The retailer has no telephone access, only email correspondence. So, of course I contacted them to let them know there was a mistake in the shipment. "oops, we sent the wrong thing, sorry " That was it. No, what can we do to fix it, where is the original order, nothing. To get answers, I had to keep emailing back and forth, no info was easily forthcoming from them. A man named Josh finally said they had pulled the wrong merchandise by mistake. Seemed angry at me. Said that a label was coming, for me to send the merchandise back, said there are plenty of other customers that want the bowls and they will pay more for them than I did. I made the mistake of not checking the reviews for this retailer before I placed my order.

Thumbnail of user ashleyw561
West Virginia
2 reviews
0 helpful votes
  • Send Message
January 26th, 2021
Verified purchase

I love this peanut charm! It's seriously perfect. Great quality, beautifully made. I couldn't be happier. It was the perfect addition to my charm bracelet. Thank you so much!

Service
Value
Shipping
Returns
Quality
Thumbnail of user veronicaj15
Missouri
1 review
1 helpful vote
  • Send Message
September 6th, 2017

I placed an order with these criminals & after researching the company, wanted to cancel my purchase, I got an email from an ignorant/psycho/scum of the earth named Josh! His emails were insulting from the get go,& no resolution till now, STAY AWAY FROM THESE CROOKS! Spend your money where you're going to deal with normal human beings, not psychos who are scum!

Thumbnail of user rachelr327
Texas
1 review
2 helpful votes
  • Send Message
June 15th, 2020

Ordered an item they were apparently out of stock then proceeded to cancel my order without ever refunding me then will not respond to any of my emails. This website acts as a spam. Do not recommend!

Thumbnail of user johno638
Georgia
1 review
23 helpful votes
  • Send Message
March 4th, 2020

Be very cautious when ordering from this company! Their return policy is basically nonexistent for much of their merchandise and when you can they return you only have 3 days to do it, they charge 20% restocking fee (based off retail price not sale price), plus $12.95 shipping and a handling fee., etc. Good luck finding an actual person to talk to in customer service too, you will basically have to text them or email them- very odd. The marketing of their products is questionable, in my opinion. For example, they show photos of jewelry/rings with stones in them and the description says: stone type, Onyx stone color black, but if you don't read the small print or scroll all the way down the description page you will not see the statement that says the stones are not included. I found the customer service to be very passive aggressive- they responded to my question with an email and circled the statement half way down the page and never addressed the shadiness of the rest of it. Not a Better Business Bureau approved company. I personally will never use this company again and will tell everyone I know of my bad experience. Lesson learned the hard way here.

Thumbnail of user krism199
Florida
1 review
2 helpful votes
  • Send Message
February 24th, 2021
Verified purchase

Ordered wrong size of watch extender. Wanted simple exchange of same small product in same size, but Customer Service hid behind their no return/exchange policy. REALLY not customer friendly at all.

Tip for consumers:
Would definitely not recommend

Service
Value
Shipping
Returns
Quality
Thumbnail of user danieli142
Florida
1 review
5 helpful votes
  • Send Message
May 14th, 2020

I ordered an item on May 1at. Was told by company it would ship may 4th. May 6th I was told the item was out of stock, reordered from their supplier and would be shipped out the next morning. Today, May 14th I'm told the pallet of shipments was stolen by USPS employees!?!
I asked to cancel the order and requseted a refund only to be asked to provide a cancelback order number. What is that?
They suggested I purchase from another seller next time.
Do not order from here

Thumbnail of user jazmynb4
New York
1 review
0 helpful votes
  • Send Message
May 17th, 2020

Really loved the jewelry I ordered! There was an issue over a cup that I ordered being on back order but it was solved fast and efficiently. Will order again from here!

Thumbnail of user delilahr
New Jersey
1 review
4 helpful votes
  • Send Message
May 23rd, 2016

I ordered a pair of earrings from HomeBello last week. I initially had to send in a request for shipping information and didn't get a reply. I ended up finding another pair for half the price. I sent yet another request to cancel my order and got a reply from Josh saying the order had already shipped and couldn't be canceled. I said I would refuse the package and he said I needed an RMA# or they would refuse as well. So, I got the package and then requested the RMA# only to get a reply from Nikki saying that the earrings I ordered were final sale. NOWHERE on the jewelry description, or on my order confirmation, does it say these sales are final. I wouldn't have ordered them in the first place. This is a very sneaky business practice to not make it clear that an item is a final sale.

Thumbnail of user cf17
New York
2 reviews
27 helpful votes
  • Send Message
November 12th, 2014

I had an incredibly positive experience with HomeBello. The items were backordered and I received them when they came in. I expressed my concern about the negative comments made here and found them to be ABSOLUTELY WRONG in my dealings with the company. I am ecstatic with my purchases and found them to be much less expensive than anywhere else. Look forward to continuing to use HomeBello whenever they have what I need!

Thumbnail of user conniek119
New York
1 review
1 helpful vote
  • Send Message
November 12th, 2019

Placed an order and then, less than 24 hrs later requested to cancel it. It was cancelled but an ranting and rude email was to me. I responded and more rude and ranting emails followed- " for god sake this morning you needed a whole set of china and now you decided you won't? Are you out of your mind?"- this is ACTUALLY A QUOTE FROM THE EMAILS TBEY SENT ME. Be warned- STAY AWAY.

Thumbnail of user elenas255
RU
1 review
0 helpful votes
  • Send Message
September 1st, 2021
Verified purchase

I made and paid for an order for $ 600. For a month, I waited for it to be sent to me. But they didn't send it to me. Support does not respond to messages. Terrible service. Cheaters.

Products used:
Glass ornaments Jay Strongwater

Service
Value
Shipping
Returns
Quality
Thumbnail of user marthah51
New Jersey
1 review
0 helpful votes
  • Send Message
March 22nd, 2017

I ordered match pewter with this company and everything went well. I am happy with them and will shop here again. Thank you josh for replying all my emails and questions.

Thumbnail of user victoriac483
Florida
1 review
0 helpful votes
  • Send Message
December 28th, 2020

Do not order from this company. I ordered a jewelry box for my daughter as a Christmas gift. I didn't open it when it arrived I just wrapped it. When she opened it on Christmas Day she noticed that the drawer was broken on the inside. I reached out to the company to exchange the product and their response to me was that I received the item 2 weeks prior and they informed me that according to their policy I only had 3 days from the day I received it to return it. I was not asking for a refund, I just wanted an undamaged product which they sent me without checking themselves. I am shocked at their unreasonable return policy, especially during the holidays and COVID. I had never heard of this company prior to this purchase, however, it was the only company that had the item I wanted in stock. Now I regret ever purchasing from them DON'T LET THIS HAPPEN TO YOU!

Service
Value
Shipping
Returns
Quality
Thumbnail of user reecem42
California
1 review
0 helpful votes
  • Send Message
June 16th, 2021

- "Please notice that all BED, BODY, BATH, JEWELRY, WATCHES, DINNERWARE, FLATWARE, STEMWARE, CUTLERY, COOKWARE OR ANY FOOD, DRINKS, LIQUID RELATED PRODUCTS are FINAL SALE. All orders over $499 are FINAL SALE" (Essentially every item they sell is NON RETURNABLE)

- "Products may be returned within 3 days of receipt of the items"

- "All returns are subject to a 20% re-stocking fee plus a $12.95 shipping and handling fee will be deducted from credited amount. The 20% restocking fee is calculated of the Retail Prices not the discounted or coupon applied prices"

- "No returns accepted on orders containing 3 or more products"

Thumbnail of user juliak105
North Carolina
1 review
2 helpful votes
  • Send Message
February 28th, 2019

I ordered 7 months ago, and after 4 months arrived broken. I asked for replacement, and after being lied to for 3 months I asked for a refund. NO communication from them. Please save yourself and DO NOT ORDER FROM THIS COMPANY, no matter how good the prices look on the site. You may be one of the ones ripped off like I was.

Thumbnail of user michaelp378
Ohio
1 review
0 helpful votes
  • Send Message
January 29th, 2018

Will steal your credit card info and charge numerous times. Owner call me the $igger word numerous times on phone. Have recording of it will send to proper authorities

Thumbnail of user trautman71
Pennsylvania
1 review
2 helpful votes
  • Send Message
January 24th, 2024

Purchase came damaged and scratched contacted the company through email and seller swore to me when I contacted they about the damaged merchandise

Tip for consumers:
Cheaply made and don't stand behind there product s

Products used:
Number 1 wife charm 14k gold

Service
Value
Shipping
Returns
Quality
Thumbnail of user kylek28
New York
1 review
3 helpful votes
  • Send Message
July 15th, 2015

I purchase all my jewelry from homebello and always get very nice pricing. Good service so far so I thought I should share my personal view. Thank you

Thumbnail of user kimj140
Netherlands
1 review
0 helpful votes
  • Send Message
May 1st, 2018

HomeBello Shipped my all Clad cookware order to Holland for a very reasonable price and received in good condition. Will recommend them to friends and family in Europe Thank you

Thumbnail of user aleidan
Kansas
1 review
1 helpful vote
  • Send Message
December 13th, 2019

Awful customer service when i TEXTED to pay a split payment on two credit cards also text was delayed and NO PHONE CALLS? And coupon codes online are scams to get you to go to the site and then get your email and get you to purchase items

Thumbnail of user dianam342
South Carolina
2 reviews
3 helpful votes
  • Send Message
November 1st, 2019

I have shopped at this store a couple of times and I am so impressed with the items as well as the customer service. I could not be happier and I know I will be shopping here again.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Buy Jewelry, Home Decor, Kitchen Supplies, Flatware, Stemware, Dinnerware, Barware and Gifts for Baby, Men and Women at lowest Prices.

How do I know I can trust these reviews about HomeBello?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HomeBello?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business