• HomeBello

HomeBello

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Overview

HomeBello has a rating of 2.4 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeBello most frequently mention customer service, credit card, and phone number problems. HomeBello ranks 21st among Wedding Gifts sites.

  • Service
    59
  • Value
    55
  • Shipping
    54
  • Returns
    36
  • Quality
    53
Positive reviews (last 12 months): 42.9%
Positive
3
Neutral
0
Negative
4
24
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How would you rate HomeBello?
Top Positive Review

“Beautiful Addison Ross Snake Picture Frame”

Renee D.
3/7/24

I ordered the 4x6 snake print Addison Ross picture frame from Home Bello and everything from the ordering of my frame to the delivery went very smoothly. The frame itself was back ordered but it was delivered within a week of be told the status so it was not a long time out on waiting and I wasn't in any hurry since the frame was for our house. The frame itself is gorgeous and arrived in perfect condition and packaged very well. So glad I ordered from here because I also got it for a great price. I will definitely be ordering more home decor from here in the future.

Top Critical Review

“Don't trust this company”

Rob J.
5/17/24

Ordered a bezel, their email about why it's was delayed and there text, showed unprofessional as they called the city where they operate out of thief's, and I'm a customer, not their buddy, item finally came wrong size, sent back, they received in 2 days, 2 weeks later claim they don't accept return their website said you have 3 days to return, now claim price of item will be charge for restocking, claim very small print,

Reviews (230)

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customer service (71)
Thumbnail of user meryln
New Jersey
4 reviews
5 helpful votes
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June 20th, 2018

I should have known customer service would be bad when I emailed questions before buying and was ignored. They bill you the full amount and you are expected to wait months for the product. My frame was broken and they did not give a full return label and wanted me to pay the return shipping on a broken item which was also the wrong size. They actually wanted me to return everything I ordered to settle non shipment issues. They are nasty and arrogant in their approach and certainly not a reputable business model when you must text 5 times to get fair treatment. I took my business to addison frames. They ship and than bill and answer the phone.

Thumbnail of user amiri7
Malaysia
1 review
1 helpful vote
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March 4th, 2021
Verified purchase

Hi readers, me being such a fussy shopper on design and quality I came across HomeBello after surfing through many websites including the popular ones searching on skull bracelets. It wasn't just a purchase tryout. I liked the product as displayed on the net. However photoshop being around I dared not have my hopes up as one can airbrush anything nowadays to make it look good. It was my first on hearing about HomeBello and I clicked buy, paid, waited, received,... happy! Highly recommend

Tip for consumers:
As claimed in description

Products used:
Bracelet

Service
Value
Shipping
Quality
Thumbnail of user ryank61
Florida
1 review
0 helpful votes
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July 27th, 2017

I'm a die heart lakers fan and have lots of relatives and friends who also love Los Angeles lakers. Homebello has made my life much easier with their huge collection of lakers gift. I recommend this site to any laker lovers.

Thumbnail of user michelles4162
New Jersey
1 review
2 helpful votes
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August 2nd, 2023

Returned damaged ring to company. I cannot believe the phone messages and emails i have received from that company, Profanity after profanity as well as threats. I agree that any positive reviews were written by the "employees" or family members. I do not understand how these people are allowed to continue to steal from hard working people. They are racist, rude, unprofessional and basically thieves. My credit card copay is now involved. When they look at these reviews, there is no way these rip off artists will get my payment.

Thumbnail of user charlottep34
North Carolina
1 review
1 helpful vote
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June 30th, 2017

I contacted the HomeBello about the advertised discount, thinking I would order some china. Was given a discount code. When I ordered less than I originally intended, they took back the discount! Josh said that Management would not approve it since I didn't order a larger amount - but the discount offer has no mention of a quantity requirement. Very disappointing. They lost a potentially good customer over a fairly small amount of money...

Thumbnail of user anissan1
Illinois
1 review
1 helpful vote
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June 11th, 2018

After searching all over for a classic, timeless style frame for a 1st Communion 5x7 photo HomeBello had the perfect product! Fast shipment - had within 5 days & great customer service to resolve an issue upon delivery to my satisfaction!

Thumbnail of user mcdonaldh
1 review
3 helpful votes
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January 30th, 2018

The last time I shopped at Homebello, I bought this glittering gold salt and pepper set of 2 online at a discounted price online. I definitely want to say that this is a unique-looking item that I have been searching for a while. As a happy customer, I would refer this site to everyone who loves intriguing daily use items.

Thumbnail of user keng285
Missouri
1 review
21 helpful votes
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August 22nd, 2020

Ordered item I believe they never intended to deliver. They never shipped item never returned any request about order per their website. They don't answer their phone. Its a small work out of their house business with no customer service. Look at all the other reviews it is a pitiful so called company. Asking PayPal to investigate and suspend their ability to use them. That is the only credibility they have. Only reason I used them knowing PayPal's support.

Thumbnail of user claireg71
1 review
4 helpful votes
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January 29th, 2019

Since I wanted some fancy and stylish plates for home, I purchased these Bordallo Pinheiro fruit plates from Homebello's online shop. The plates are almost the same as shown in the images, hence buyers won't need to worry. I think prices are good, especially after comparing them with other website offers.

Thumbnail of user danielleg39
Florida
1 review
1 helpful vote
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December 30th, 2016

I purchased a watch for my husband and no one ever emailed me back when I asked if the item was shipped.
Once the item was shipped, I received it, but the watch didn't work.

They have yet to answer my emails or return my phone calls.

Very displeased! Just use Amazon!

Thumbnail of user ecc7
Florida
2 reviews
1 helpful vote
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December 31st, 2020

I am thrilled with my purchase! The lucite book stand is super elegant and elevated my home decor. Everyone who sees it loves it!
Customer service was excellent. I Can't wait to purchase from HomeBello again. Thank you!

Tip for consumers:
Really great site !!!!

Products used:
Lucite book stand

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessys26
California
1 review
1 helpful vote
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April 7th, 2018

I saw this brand madi k at a jewelry store in Los Angeles they make nice baby rings which is not easy to find. Im glad I found them online on this site. My order was delivered in 7 days which is not bad considering they had to resize the ring as well.

Thumbnail of user rahas2
Virginia
1 review
0 helpful votes
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July 1st, 2017

I like everything with engraving on it. From silver to gold, specially for gift giving nothing says how much you care more than a personalized tie bar, cufflink or a charm. Homebello staff do a great job with engraving and I'm very happy with quality of engraving as well. Too many pretty fonts to choose from too. I buy from them again.

Thumbnail of user kellyp703
Indiana
1 review
0 helpful votes
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March 30th, 2021

I was looking for a unique gift for u husband and I found the compass bracelet on you site. It looked perfect for him so I ordered it. Because I'm a bit of a procrastinator it was kind of last minute so I paid for expedited shipping. Unfortunately the gift did not arrive on them. However when I contacted the company, a great effort was made to correct the issue as my shipping was promptly refunded. I appreciated that they took ownership of the problem and worked to make it right. Very happy with the actual product. Just a beautiful, unique piece that my husband was so touched to receive it. Thank you for working with me to make this a great gift experience. Will definitely send others your way!

Tip for consumers:
If you are unsatisfied with your order, contact them directly. They do want your business and will work to make any necessary corrections. Very pleased with the customer service!

Products used:
Bracelet

Service
Value
Shipping
Quality
Thumbnail of user leighc15
Alabama
1 review
5 helpful votes
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November 9th, 2014

Please shop with kind ethical people... like Homebello.

I am very impressed with both the products and customer service provided by Homebello and Josh. I purchased a beautiful necklace that was accidentally priced wrong (much too low). Josh honored the low price, the free shipping... and my friend loves his new cross necklace.
I look forward to shopping with them again. I value the excellent customer service as much as I do the happiness on my man's face when he opened his gift.
My many thanks to Josh and everyone involved. It's nice to trust an internet company!

Tip for consumers:
Josh is awesome and excels in customer service.

Service
Value
Shipping
Quality
Thumbnail of user carisad1
Texas
1 review
1 helpful vote
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December 7th, 2021
Verified purchase

My experience with this site was wonderful. I received my order quick and had no issues with my order. The products were even more beautiful in person. I would definitely recommend this website and shop here again.

Products used:
pendants

Service
Value
Shipping
Quality
Thumbnail of user lisah3032
California
1 review
0 helpful votes
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April 28th, 2022

I like to hunt for unique charms all over the web. Homebello has a great variety. Their shipping was okay. I wish it was faster. I do know shipping has slowed down every where because of the environment after COVID so I don't blame them too much. I received great products and was very happy with my purchase. One issue was a few of the charms I purchased were out of stock but they were still listed. That was disappointing but overall... I will come back to Homebello to shop very soon.

Tip for consumers:
Have fun shopping

Products used:
Jewelry charms and pendants

Service
Value
Shipping
Quality
Thumbnail of user larissaa2
California
1 review
1 helpful vote
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March 24th, 2017

Learn from me don't ever do business with Home Bello! These people are scammers! Their customer service is the worst I've ever experience! They only have a voice recording when you try to call regarding questions about your order and will not return your phone calls. It has been 28 days since I placed an order, I have gotten zero confirmation about what's going on with this order! When I try to text customer service I got nothing but rude and disgusting text messages back! I wouldn't even wish this on my worst enemy to have to go through this! Be smart! Only do business with people that have integrity, companies like Tiffany and Company that care and are well known for amazing customer service! I have contact PayPal and I'm disputing this order!

Thumbnail of user brandony3
New Jersey
1 review
2 helpful votes
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April 13th, 2016

They were the best deal I came across online, so I went with them. They didn't have the item I ordered (10" anklet) in stock at the time, and suggested a 9" one and gave me the discount. Unfortunately it was too small, but I returned it, and they sent me the 10" at no additional cost. Most companies would just issue a refund, but they made it right.

Brandon

Thumbnail of user ninat25
Australia
1 review
3 helpful votes
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October 25th, 2017

I live in Australia and Nikki lissoni jewelry is very popular but its hard to find a store close to us, homebello shipped my order fast and I was happy with my purchase, I just wish they made shipping cost a little lower on larger orders which they said they are working on it. Good over experience. I suggest them to my friends

Thumbnail of user keryh
Bangladesh
1 review
1 helpful vote
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June 16th, 2016

I am very glad to purchase a gift for my wife from here because its delivered on time. Also they service provided with free shipping with great cheap price.My wife very happy to have this gift because Homebello products are so good that why i am look forward to shipping with them again.

Thumbnail of user williamc208
1 review
0 helpful votes
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February 8th, 2017

While I was shopping online, I discovered many websites selling cutleries. However, the prices were almost same as in a local marketplace. Glad that I found Homebello.com where I got the Italian branded Knife on a relatively low price. Shopping experience was great and I will ask others to shop here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexanderg90
Minnesota
1 review
0 helpful votes
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October 3rd, 2019

Ordered an item that showed as "in stock" on the website. 5 days later, I received a notice that the item was actually not in stock and was going to be back ordered for 2-3 weeks. I agreed to wait. 3 weeks came and went, so I followed up and asked them to just cancel the order. No response. I followed up again the next day and they said that they would be shipping it out with expedited shipping at no extra charge. I reminded them that I requested it be cancelled the previous day and I still expected a cancellation. I was told that my "sales associate" would get back to me. Whoever that would be, they did not. I followed up every day for three days with no response. I had to dispute the charge with my credit card company.

Thumbnail of user keril22
Illinois
1 review
4 helpful votes
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June 3rd, 2019

I ordered a 5-stone Mother's ring, for Mother's Day. I just received it & I cannot be happier! Next to my wedding ring, this is my next favorite ring, ever! Thank you, Homebello, for the very pleasant surprise!

Thumbnail of user jaelm3
Arizona
1 review
0 helpful votes
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September 12th, 2021

I purchased 3 items from them not one of them is as pictured or stamped with gold k and they are supposed to be gold. The scale used in their photos us false. I have contacted them 3 times to get a refund and they don't reply. This is fraud! Don't buy anything from them!

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