HomeBello has a rating of 2.4 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeBello most frequently mention customer service, credit card, and phone number problems. HomeBello ranks 21st among Wedding Gifts sites.
I ordered the 4x6 snake print Addison Ross picture frame from Home Bello and everything from the ordering of my frame to the delivery went very smoothly. The frame itself was back ordered but it was delivered within a week of be told the status so it was not a long time out on waiting and I wasn't in any hurry since the frame was for our house. The frame itself is gorgeous and arrived in perfect condition and packaged very well. So glad I ordered from here because I also got it for a great price. I will definitely be ordering more home decor from here in the future.
Ordered a bezel, their email about why it's was delayed and there text, showed unprofessional as they called the city where they operate out of thief's, and I'm a customer, not their buddy, item finally came wrong size, sent back, they received in 2 days, 2 weeks later claim they don't accept return their website said you have 3 days to return, now claim price of item will be charge for restocking, claim very small print,
I've shopped for Halcyon Days products from HomeBello repeatedly and have always received gorgeous products at the best price that I've been able to find. Products arrive on time and I have been impressed with the responsiveness of their customer service.
Products used:
jewelry
I placed an order with this company online, and they were initially processing my order for a long time. When I reached out to ask where it was, the apologized for the delay and were able to ship it right out. Upon arrival, it was the wrong item. They asked me if I wanted to keep the new item for less, and told me the item I had ordered was on back order but could order it as soon as it became available and they would let me know when that was. They did right by me!
The Match Pewter Sicilia Bowls I ordered from this website are classy. I must say that I am impressed with the collection available at Homebello. As far as prices are concerned, I feel they are reasonable, but as a customer I also expect some discounts. Apart from that, I had an amazing shopping experience.
I am so surprised to read some of the negative reviews as my experience has been WONDERFUL. The items I ordered were exactly as described at a very fair price. Delivery was quick and the follow up was same day! One of the items I ordered was no longer available from the manufacturer. I received a note of apology and a discount on any alternate item I wished to choose. I would not hesitate to purchase from HomeBello in the future and I assure you I am a very fussy customer!
I lost my Irish Colada ring I found 1 on Amazon no details and I returned it. I found 1 on HomeBello it is fabulous great detail brilliant shine. I give them a 10 star. Shipped fast. And I had to sign for it which is great just anyone can't get it. Love the Ring. Thank you HomeBello…
Purchased a gold necklace that was fake and broke the first day. Customer service harassed my wife and used profanity towards her. Told us to **** off. Customer service was not only rude but used profanity to the max. I reached out to them as well and was greeted with the same harsh treatment. We have been ripped off by this fraudulent outfit. The customer service rep threated to sue if we disputed the charges and then threated me and said to meet him at the businesses address. Along with the profanity, I was called a Muslim terrorist and a Sh***y customer that should not be buying things I could not afford. They said that they were no worried with my complaint or being reported because they have been doing this and getting away with it for the last 15 years. I filed with BBB and the consumer protection agency and plan on going to the media if I must.
I do not buy on line very much and did not know anything about HomeBello. I really liked the the look of the beads but did not know if when I purchased them they would be as great in person. I was thrilled when I received the first two beads and they were beautiful! Two weeks later I purchased two more and can't believe how great they are! Thank you for beautiful beads at a reasonable price and great service.
I loved this website and give it 5 stars because I asked them to find it for me and they did and kept me updated so I knew the status. I will be looking at this website again when I am looking for future items.
I have not received my item. It's been almost a month
I cant even track it. I have written them numerous times asking for a refund and they keep asking what can I do for u. I repeatedly asked for a refund and as of today I still dont have one
Products used:
Jewerly
I ordered a ring, expedited shipping. Tracking shows the purchase as not shipped and the ring has never arrived. I asked for another ring to be shipped and was told they are out of stock. They advised to cancel the order which I did. I asked about a refund and was told the manager declined to refund as the ring is not refundable. I stated I have never received the ring and now Homebello will not respond to any communication.
I ordered an item that came broken. They asked me to return it but I have yet to receive a new one! They don't respond to emails, customer service forms from their website and the phone number doesn't have anyone on the opposite end to pickup (it's just a voice message). DO NOT BUY FROM THEM!
Horrible customer service. I bought a matching set of jewelry and the earrings to the set never came in. 2 months later. No explanation. Just a scribbled note would take longer. I canceled and they refused to refund the first item.
This pitcher from Arte Italica brand is totally great purchase. You can find various beautiful dinnerware pieces from Arte Italica here. The price is good, but you should also compare with other sites to get a nice deal done.
I found a very nice piece of jewelry on another website for less than 1/2 the price of homebello, asked if they'd honor their deal of beating it by 5% off, after mailing her the link, she even mailed that she couldn't find it on their site, so after sending her a link to the homebello piece, she was kinda $#*!ty, saying that theirs had 2x the amount of gold. Seems like false advertising to me.
Avoid this store. Really bad service.
If you need to return something, is a big restocking fee or you cannot return.
The owner/customer service does not care about the service. Is a big mistake AVOID!
Unfortunately I lost a ring that was sentimental to me because my daughter got it for me. I searched and could not come close to replacing it. I was excited to find the ring and I ordered it. The shipping was quick and I was more than happy with the quality and price of the ring. It isn't exact but I love it! I would highly recommend this company.
Products used:
A rose gold thumb ring
There is something seriously wrong with this place and this website! Authorities should shut this place and website down. The idiot running this scam website is a complete $#*! and should not be trusted. No one should ever place an order!
Takes your money, but doesn't ship the product. They transferred my order to the manufacturer and washed their hand of my order. The order finally shipped, but it was short shipped. I had to call the manufacturer for an update because HomeBello said that all questions need to be directed to the manufacturer. But the Manufacturer didn't take my order or money.
I wish I would have researched the internet for reviews before I ordered from them. I blame myself because they are rated an F at BBB and their real reviews are all 1.
Please learn from our mistakes, don't order from this company.
Tip for consumers:
Buy product you want from anyone else but not from HomeBello
I had been searching for a dainty looking, gold Claddagh ring for a while and thought I had finally found it when I discovered this ring (https://www.homebello.com/ladies-claddagh-ring-14k-gold-polished-d1862/). However, upon receiving it in person, the quality is very disappointing and not true to the photos. While it is a pretty ring, the band is extremely thin and not consistent in size or thickness. The photo on the website shows the band as the same width all the way around, however as it goes around, it becomes increasingly thin and flimsy. I've only worn the ring for one day, and it's already began to bend. As it is final sale, I am unfortunately stuck with it. Very disappointing.
This is the worst online experience I have had! THank God I paid throught paypal so that these scammers won't have my credit card info to steal more money from me. I ordered a ring on the 24th February 2017 for my fiancee and to date I have not received it. They do not return your calls unless it is to verify that your credit card is valid because they want your money. They have not been replying to my emails for an update on my order. I wish I had found this site with these reviews before I purchased from them. It would have saved me my money and all this stress. I am definitely going to pursue my matter until I get justice and these frauds pay for their crime- Stealing money from people.
Seems to be a common thing with this company about rude service and items being on "backorder". I ordered 2 bracelets in november, i did receive one of them, the second i was told would be shipping November 30. Nothing ever came. I emailed and got a response from nikki that my item was "backordered" and she wouldn't be able to contact them till Jan. 3. I never heard back so I needed to file a claim through paypal for my money for the item never received. I contacted homebello and got a rude email that i was taking advantage of the paypal policy. Worst service rude, and downright scammers. I have seen so many posts with people having the same issues. Stay away. They dont deserve any customers
I was impressed on how well the shipping packaging was for the fragile items that I had bought for my Mother's Day gift. Had a little trouble with the banking transaction to start with but we got that problem resolved and I was very very happy with the hummingbird glass blown figurine that I got for my mother for Mother's Day. I would recommend this company two of my friends
Part of my order which took almost 2 weeks to get was out if stock. I was never notified of this. Had I been I could have ordered elsewhere. What they did send me was not what I ordered! I previously sent an email asking for an update after never receiving one and asked if I was scammed only to finally be emailed back with whomever asking why does everyone in Co think they are being scammed by us? Here is a pic of what I ordered ( single sppon) other pic of 4 spoons what was sent. Single spoon is Onieda which is a quality brand. I have no clue about the crap I was sent!
I ordered an item on August 17 and asked how long shipping would take, was told there was a delay of 10-14 days, by September. 6 I emailed again, was told sept. 20, and I'd get an email when item was shipped. By sept. 27 I had heard nothing, emailed AGAIN, and heard nothing so my next email was to cancel. Then I finally got a snippy reply about item cancelled but I "lost a great deal." it's not a great deal to have to keep asking, getting delays and then a snarky reply when cancelling. Guess homebello doesn't care about good business. Stay away, don't know if they'd ever give me a straight answer, I certainly don't know when & if I'd EVER receive ($900.00) item.
Homebello great seller, am very pleased with my experience with them, I bought an item that was priced wrong but they honored the price i paid, almost 200$ less than original price! Item was shiped first class and well packaged, recieved the the item today just as described, couldnt be happier, i will definitely buy again from them in the future and recommend to freinds and family
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