• HomeBello

HomeBello

Is this your business?
Write a Review

Overview

HomeBello has a rating of 2.4 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeBello most frequently mention customer service, credit card, and phone number problems. HomeBello ranks 21st among Wedding Gifts sites.

  • Service
    59
  • Value
    55
  • Shipping
    54
  • Returns
    36
  • Quality
    53
Positive reviews (last 12 months): 42.9%
Positive
3
Neutral
0
Negative
4
24
See all photos
How would you rate HomeBello?
Top Positive Review

“Beautiful Addison Ross Snake Picture Frame”

Renee D.
3/7/24

I ordered the 4x6 snake print Addison Ross picture frame from Home Bello and everything from the ordering of my frame to the delivery went very smoothly. The frame itself was back ordered but it was delivered within a week of be told the status so it was not a long time out on waiting and I wasn't in any hurry since the frame was for our house. The frame itself is gorgeous and arrived in perfect condition and packaged very well. So glad I ordered from here because I also got it for a great price. I will definitely be ordering more home decor from here in the future.

Top Critical Review

“Don't trust this company”

Rob J.
5/17/24

Ordered a bezel, their email about why it's was delayed and there text, showed unprofessional as they called the city where they operate out of thief's, and I'm a customer, not their buddy, item finally came wrong size, sent back, they received in 2 days, 2 weeks later claim they don't accept return their website said you have 3 days to return, now claim price of item will be charge for restocking, claim very small print,

Reviews (230)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (71)
Thumbnail of user kathleenf1239
New York
2 reviews
0 helpful votes
  • Send Message
March 4th, 2024

Great customer service. Very helpful very happy with my order. Will definitely order again. Was concerned but was wrong.

Products used:
Champagne flutes, wine glasses, frame. Just beautiful

Thumbnail of user faithj52
California
1 review
2 helpful votes
  • Send Message
December 28th, 2021

So so so disappointed. Ordered quite expensive gold earrings, paid extra for shipping to MY HOUSE, it got sent to a far away post office, lack of communication and very very rude customer service who said if I didn't pick it up they'd charge us for sending it back, will never be shopping here again!

Tip for consumers:
Don’t even shop here, your own risk.

Products used:
14k earrings

Service
Value
Shipping
Returns
Quality
Thumbnail of user danap11
Kansas
1 review
4 helpful votes
  • Send Message
May 14th, 2014

STAY AWAY FROM THIS SITE! I received my order, paid for it via paypal, the $80 frame arrived with broken glass. They say it is up to me to pay to return the item. First off, no one will allow you to ship broken glass, I took a picture of this broken frame within a few minutes of receiving it, couldn't get an email response from them for over a week and numerous emails. I have now filed a paypal dispute. Poor customer service and very slow in shipping.

Thumbnail of user leel82
1 review
0 helpful votes
  • Send Message
January 13th, 2017

I just got a Christian Lactroix for a dessert plate and am completely happy that I made my purchase from Homebello.com. After I placed the order, I didnt know that it would be delivered so soon at my place. Thank you for the excellent product and service!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonj83
California
1 review
1 helpful vote
  • Send Message
August 23rd, 2017

I purchased a birthstone ring for my mother and had it decorated with my and my brother birthstone as a gift. My mom loves her gift and the service we got from homebello was good and I have no complaint.

Thumbnail of user thereseh65
California
1 review
1 helpful vote
  • Send Message
November 15th, 2022
Verified purchase

What a terrible company. I placed an Order for some Juliska dishes in October and after my Order was placed, I was notified that my order was being changed to add 3-4 more weeks for delivery. When I inquired again on 11/14/22, I was notified that my order was now being CANCELLED. Seriously? I will NEVER use this company again. I would give them no stars if I could. No customer service. No communication other than emails changing my order.

Tip for consumers:
Don't bother using this site.

Products used:
Nothing. Nothing was sent. Order was arbitrarily cancelled.

Service
Shipping
Thumbnail of user nancyf53
Texas
1 review
1 helpful vote
  • Send Message
February 7th, 2017

I ordered a large number of items for client gifts totaling over $3,000 on December 12,2016. I contacted them several times as to when we would get the order. They only responded to voice messages left when I got nasty about the fact that they hadn't called me. After 2 MONTHS - I got an email saying that my order was cancelled. I emailed them back and told them how unhappy I was with the service I received. They told me that they had left messages with my assistant and she never gave them to me. I know this is not true as my assistant is no longer with me and I have been answering the phone. They have NOT called.

Thumbnail of user abinashj
India
1 review
15 helpful votes
  • Send Message
March 8th, 2020

Not several stores offer genuine Arte Italica Dinner wares. As I found on Homebello, the collection isn't too wide but it's pretty good. I ordered the Arte Italica Burano Dinner Plates (6pcs) and am satisfied with the product. I'd only ask to add some more items that are generally available at other stores.

Thumbnail of user cindyd739
California
1 review
0 helpful votes
  • Send Message
February 4th, 2022

I purchased replacement pieces of Sambonet tableware. The product they shipped looked like my tableware but was thinner and lighter. The engraving on the back of the pieces is in the wrong location. These are clearly knockoffs and the company refuses to allow me to return them.

Thumbnail of user segah1
France
1 review
1 helpful vote
  • Send Message
September 8th, 2017

Homebello was the only company I found to send the beautiful Nikki lissoni jewelry to me in Denmark. All items came in Nikki lissoni pouch and marked. Good communication during overal time of 10 days. I recommend homebello in Denmark because of my good experience. Have a good day. Thank you

Thumbnail of user sebastianot
Arkansas
1 review
26 helpful votes
  • Send Message
November 18th, 2016

HI my name is Sebastiano tuccitto. I like to tell you about one of your workers. If their where more like her in. This world it would be a better place. She is one of a kind helping you. And going all out with that. I sent her email thanking her for who she is and telling her to. That this world would be a better place if their where more of her. I will tell ever one I know to do business with you be couses of her. I told her she will be in my heart and prayers for who she is. Thank you for your time to read this. Sebastiano tuccitto and her name is nikki

Service
Value
Shipping
Returns
Quality
Thumbnail of user doryah
Oklahoma
1 review
5 helpful votes
  • Send Message
April 3rd, 2014

Worst experience on the web site ever. Thieves. Product not as advertized. When i returned per their own authoriztion, they reshipped to me. Now threatening to charge me $250 if i protest to my cedit card company. Oh baby - I will be protesting. What a bunch of jerks. Stay away. First time I have ever complained on a company!

Thumbnail of user sandyf238
Wisconsin
1 review
1 helpful vote
  • Send Message
August 28th, 2021

Horrible customer service! Notified product was backordered and when I emailed to canceled, I got no response. 3 months later, I received email product was shipping and when I emailed to say I canceled the order... no response. No one answers the phone..."because of covid". Despite numerous emails asking them not to send the order... they still sent it out and billed my credit card, Return policy is a 25% restock fee. Total lack of any customer service. I would give them a zero if possible.

Thumbnail of user veronicam587
Georgia
1 review
0 helpful votes
  • Send Message
January 27th, 2022

I ordered a unique shot glass set but one glass was broken. I contacted their customer service and they quickly replied with options to solve this problem. I will be shopping with them again.

Products used:
Glass set

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardm939
Florida
1 review
1 helpful vote
  • Send Message
August 29th, 2019

I ordered a ring with expidided delivery at extra cost! They couldn't give me an delivery date or an estimated date. I wanted to cancel the order & they woundn't. They said I was an internet troll! When I got the ring I returned it back to them and now I have no ring or refund! Stay away from this company!

Thumbnail of user kristinw32
Arizona
1 review
3 helpful votes
  • Send Message
October 7th, 2017

I've dealt w a lot of companies and I know professional, customer-first service. HomeBello is top notch. I will gladly do business with them again.
A+++++. ~ K. Wilder

Thumbnail of user zhec
California
1 review
2 helpful votes
  • Send Message
February 16th, 2018

What I bought from this website is a pair of Franz tea cup set, very difficult to find. After two month's waiting, I finally got them, and even refund me for no spoons in this sets. Thank you all.

Thumbnail of user charlesk89
India
1 review
2 helpful votes
  • Send Message
February 9th, 2018

Brought this Puff Heart Tri-Color Golden Bracelet at a halved price on Homebello.com. Gave it to my beloved, which impressed her and earned me great remarks. I will love to shop again from here!

Thumbnail of user nicoles198
Missouri
2 reviews
1 helpful vote
  • Send Message
September 12th, 2017

I wanted to cancel my order, & emailed support, "Josh" responded to my email, basically saying it's never gonna happen, called me a Nazi, MF, this person has absolutely no brains or manners & has no idea what customer service is, this happened a week ago, no shipping info on my item so far or refund, positive reviews are FAKE! Don't believe a word of this nonsense, these people are CROOKS, who according to "JOSH" have 84 other websites to fool MF like me, I Fraud case investigation is now on going with these FOOLS! PLEASE DON'T WASTE YOUR HARD EARNED MONEY ON THIS CRAPPY WEBSITE!

Thumbnail of user aq3
Kuwait
1 review
2 helpful votes
  • Send Message
June 26th, 2019

I've been looking for a good jewelry stores for so long until i found this amazing website, the quality of the material is beyond greatness and it's really affordable!

Thumbnail of user varshap7
California
1 review
5 helpful votes
  • Send Message
April 22nd, 2019

Got excellent service, excellent product and excellent customer communications. A pleasure to do business with, very professional. Kept me informed on the progress of my order. Thank you

Thumbnail of user flarkinj
California
1 review
0 helpful votes
  • Send Message
July 2nd, 2016

I like this site. This is a one of the most popular online shopping site.Its have good quality jewelry collection, great chief rate and they provided good service.

Thumbnail of user millyr9
Florida
1 review
0 helpful votes
  • Send Message
February 16th, 2022

I made the big mistake to order 2 bracelets from this people, $261.98 dollars, and when I received that just one of the stupid bracelets I thouthg that was a bad joke, is not even gold and doesn't look like the pictures at all, probably doesn't worth $20 bucks and they charged me $106.99 for this c@2@#$# and looks like some toy for a 10 year old girl, also they werent even answering my emails asking for a return, finally after beging a lot someone answer me and they told they don't do returns, very rude, thanks at their own irresponsibility the other one wasn't delivered and at least they cancelled that one, anyway I want my money back for the one they charged me, is just garbage, stay away from this people, they don't even have a telephone number, they are the worst, I just opened a case with paypal, I'm gonna fight for my money! Ihaven't seen something like this! SCAMS!

Tip for consumers:
Stay way fron them!

Products used:
They sent a fake gold bracelet

Service
Value
Shipping
Returns
Quality
Thumbnail of user carola518
New York
1 review
15 helpful votes
  • Send Message
June 5th, 2020

I am making a Turtle Necklace for my 25th Wedding Anniversary. Most of the necklace is Trollbeads Turtle Beads so I looked for beautiful large hole glass Turtle Beads. I was lucky enough to find your Fenton beautiful glass Turtle Beads in a bright yellow and lovely blue colors that look so good on my necklace that I ordered two more Turtle beads. Their customer relations department at HomeBello is wonderful and responded to any question that I had. My entire experience with Home Bello has been excellent so I highly recommend them.
Regards... Carol Andrews Glen Cove, NY

Thumbnail of user ronk142
California
1 review
0 helpful votes
  • Send Message
January 17th, 2019

Ordered Lenox Canters flat ware for my daughter's wedding gift. It was a very good price, compared to Macy's. No sooner than they received the order, it was canceled. They claimed the manufacturer discontinued the product. Strange, since Macy's and Bed Bath and Beyound carry it.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Buy Jewelry, Home Decor, Kitchen Supplies, Flatware, Stemware, Dinnerware, Barware and Gifts for Baby, Men and Women at lowest Prices.

How do I know I can trust these reviews about HomeBello?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HomeBello?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business