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HomeEverything

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Overview

HomeEverything has a rating of 2.5 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeEverything most frequently mention credit card, customer service, and next week problems. HomeEverything ranks 11th among Kitchen Appliances sites.

How would you rate HomeEverything?
Top Positive Review

“Last week I purchased a Portable Dishwasher with 4...”

allen b.
8/12/10

Last week I purchased a Portable Dishwasher with 4 Wash Cycles from them. I liked that model because it can easily move from one place to another and was exactly as shown in advertisement online. Order placed on Monday and it arrived on Friday exactly as they informed me. Free shipping and no sales tax was added bonus. Provided excellent product info and quick check out system. Pleasant transaction and if i or my friends or family need anything will look on your web site again. Many thanks!

Top Critical Review

“No date on my receipt may cause problems in claiming the " full manufacturers warranty".”

Chris S.
7/25/15

Great price, but I'm having problems claiming warranty information due to the order confirmation containing no date. The "Need Expert Advice?" telephone number leads me to a 'congratulations, you've just won...' automated attendant that does not allow any other option except to claim the 'prize'. So frustrated!

Reviews (69)

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Reviews that mention popular keywords

credit card (14) customer service (12)
Thumbnail of user chriss287
Illinois
1 review
2 helpful votes
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July 25th, 2015

Great price, but I'm having problems claiming warranty information due to the order confirmation containing no date. The "Need Expert Advice?" telephone number leads me to a 'congratulations, you've just won...' automated attendant that does not allow any other option except to claim the 'prize'. So frustrated!

Thumbnail of user allenb1
AE
1 review
6 helpful votes
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August 12th, 2010

Last week I purchased a Portable Dishwasher with 4 Wash Cycles from them. I liked that model because it can easily move from one place to another and was exactly as shown in advertisement online. Order placed on Monday and it arrived on Friday exactly as they informed me. Free shipping and no sales tax was added bonus. Provided excellent product info and quick check out system. Pleasant transaction and if i or my friends or family need anything will look on your web site again. Many thanks!

Thumbnail of user colinm3
Arizona
1 review
2 helpful votes
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September 27th, 2010

What a joke. Everything seems great, ordered two Bosch products worth over $3000. Both products arrived damaged, but there was no way to know until installation began. Of course, when I try to contact them the phone rings busy, and Bosch completely washed their hands of the issue (so much for the weight of authorized resellers). Anyway, I don't know how these guys get such good reviews on other websites, but pay attention to the bad ones, they are the likely the only legit reviews. Duped, don't be duped too.

Thumbnail of user willc10
Maryland
1 review
1 helpful vote
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May 12th, 2011

Ditto. Same story as everyone else here... paid $3,000 for appliance that never showed up. They kept emailing with delay after delay, and after months I finally cancelled my order. Now I've been waiting weeks for the refund to process. I just got off the phone filing a claim with AMEX. Worst experience I've EVER had. Horrible. Horrible. Horrible. Don't walk away from this place... RUN!

Thumbnail of user richardf15
Pennsylvania
2 reviews
5 helpful votes
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February 20th, 2012

Be very careful ordering from this site. They use shoddy shipping services. If the piece is damaged, like our range was, you can't return it after you've accepted shipment. There was only the driver, a small guy, to deliver it. My wife inspected it but the driver rushed her and she didn't know what to look for so we ended up with a banged up range.

Thumbnail of user lindseyb1
California
1 review
2 helpful votes
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June 28th, 2010

Placed ordered, had credit card charged, waited 2.5 months, calling once a week, waited and average of 20 minutes on hold every time. Still have not received items, credit card still charged ($3500) and I have been lied to over and over ("your order is on the way, ma'am, I will have our supervisor call you"). This has been going on for 3 months. Never given an update or tracking # via email. Buyer beware! Avoid this company!

Thumbnail of user coryg2
California
1 review
7 helpful votes
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June 16th, 2011

Outstanding! HE exceeded my expectations! I was very doubtful about making such a big purchase online, but HE customer service made me feel at easiness. I got a live person each time I called and strange as it may sound, was never put on hold. Their product knowledge was outstanding. Thanks!

Thumbnail of user judies
Australia
1 review
7 helpful votes
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September 8th, 2010

I was scared of buying my refrigerator online from them but refrigerator looked new as advertised on website. I did not expect anything before Monday at the earliest! Very fast order processing and delivery after money was received and haven't had any issues with my order. Add items to your cart and pay for them easily. I was very happy with their attention to detail and promptness of service. I will continue to buy from homeeverything.com as long as their prices and quality are maintained. A most impressive performance!

Thumbnail of user alevab
Utah
1 review
11 helpful votes
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June 15th, 2011

I have been a customer of HE for more than a few years. When I need appliances, the local store, which is now closed, was hit or miss on my needs and the prices were always high. HE has never let me down; amazing savings, wonderful fast delivery, and customer service satisfaction. The multiple product section makes it easy for me to shop and compare features. I have never been disappointed

Thumbnail of user ivanc3
Netherlands
1 review
5 helpful votes
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September 28th, 2010

I ordered a GE full console portable dishwasher on 09/15/2010. I received the confirmation of my order which was shipped on the same date. Prices were lowest as compared to other stores. I received my order exactly on 09/21/2010 as they described. Order and payment process was uncomplicated. Informative website that gave me coolness to buy from you. I would not hesitate to recommend homeeverything.com to my friends and will be more than happy to use their services again!

Thumbnail of user larryg6
South Africa
1 review
7 helpful votes
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October 18th, 2010

I placed two big orders from them and not a bad store at all really as came out to be lots of choice and also lots of choice for delivery too! Both orders were shipped promptly with no problems. Never expected that making such large purchases could be such a pleasant experience.

Thumbnail of user curtiss
California
1 review
5 helpful votes
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December 8th, 2010

Compared prices with other online vendors but HomeEverything seemed to be the most professional with the best price at different price engines consistently. I got a built-in microwave oven for my daughter for Christmas day. Received the oven exactly on time and not open the package still but looked nice! I was very pleased with the time frame from ordering to receiving merchandise. When I need more appliances, this site will be the first I go to!

Thumbnail of user kens10
Washington
1 review
0 helpful votes
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April 18th, 2011

I ordered a refrigerator from this site and they said delivery would be 3-5 days after I paid an extra amount. Several days later it became 10-14 days so I cancelled my order. It is has now been ten days and still no credit to my account. They sure took my money fast but don't want to give it back. I would not use them.

Thumbnail of user jeffr18
Texas
1 review
2 helpful votes
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June 29th, 2010

Absolutely a horrible company to deal with - DO NOT BE FOOLED AS I WAS. For an usually ships in 48 hours item, I called every week for the last 3 weeks and was told that my order would ship "early next week." This was after attempting to email twice with no reply and a useless web login give no status information (don't understand why they even have a status page). Each time I called the hold time was at least 15 minutes. Last week I asked if that was just a standard answer you give or do you have some confirmation. Was told this status came from the agents Vice President. After the item did not ship I called again this evening (4th week) - after holding for 10 minutes the system hung up on me. Guess, it was their time to go home so the switch just disconnected any in queue calls. Tell everyone you know to stay away from these guys. The $150 in savings is certainly not worth completely wrecking your project because they can't deliver.

Thumbnail of user anniea
Pennsylvania
1 review
2 helpful votes
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August 5th, 2010

This is about the worst internet retailer I ever ordered from. Disregard their low prices, they do not carry enough stock. You will be waiting more than a month for delivery.
No tracking available. No response to emails. Waiting 15 min. At least to respond to phone call. They finally assured me that delivery will come next week, waiting and waiting, nothing. Called again, they pretend it was following week and I made a mistake!?! Do they think we are all idiots?
I should never have ordered from them again after my first bad experience. Then I paid extra for white glove delivery[anywhere in the house] and installation. About the worst installation ever and rude installers, who wanted extra cash, no check, because they were stairs to get into my house. After my complaint they sent out other installers who arrived at 6am! To correct the install.
Avoid them as the plague!

Thumbnail of user lug1
Virginia
1 review
1 helpful vote
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July 20th, 2011

Placed an order for a grill in early June. After not getting an answer to when I would receive the item I cancelled the order june 23. Still no refund to my credit card one month later despite numerous calls to them where they assured me the refund would be in my account within 3 business days.

Thumbnail of user billk12
Illinois
1 review
1 helpful vote
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September 21st, 2011

Horrible experience. Deals too good to be true are probably not true. Place order for washer/dryer. The company charged our credit card immediately. After 2 weeks and several inquiries we were told they would be shipping soon. Then told they had been shipped. Then a few days later told they could not source the items we ordered. Asked for a refund, the company said they would refund the money. Credit never received on our credit card account. Multiple attempts to contact Homeeverything, the best they could tell me is they refunded our money (but could not produce any transaction receipt or proof they credited the account). We filed a dispute with Credit Card Company. Be sure to check Better Business Bureau reports on this company. Based on my experience I will never do business with this company in the future. If you decide to order a product with this company be sure to review the free shipping policies (in my opinion I felt mislead).

Thumbnail of user peterk9
New York
1 review
0 helpful votes
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November 29th, 2010

A terrible experience! The website looked very professional, but it was a smoke screen. Very easy to order, not able to deliver. Customer service does not exist, no tracking number, no way to follow up order online. The fastest way to get through is to call sales and get them to help. After 3 weeks and no dishwasher, canceled the order. Credit has not been posted as yet (1 week later)

Thumbnail of user laurend
New Jersey
1 review
1 helpful vote
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March 3rd, 2011

I am so mad I didn't check this website before ordering from Home Everything. I ordered a refrigerator in early January and still have not received it. I call every week and every time, they tell me it is shipping at the end of the following week. I am afraid to cancel the order because I'm sure I won't get the refund either. So I am just holding out hope that they will finally ship the refirgerator before they are shut down by the BBB!

Thumbnail of user dungh
Maryland
1 review
0 helpful votes
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November 7th, 2014

Communication is very very bad.
I bought an item (GE microwave) and it has been 30 days.
No shipping information, won't reply to email.
This company is scary. Now is Friday and they closed after 2pm.
I will call next Monday to cancel it.
This company has all the signs to indicate it is a very very bad one. It will be on my black list of companies to avoid

Thumbnail of user johnt31
Illinois
1 review
3 helpful votes
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January 24th, 2011

It's better to NOT deal with homeeverything.com.
I placed an order of $750+ for cooktop and $100 restaurant gift card. After making more than 10 calls, I was told they could ship it out immediately, but have to pay extra $100 to get it. Or I can wait, wait, and wait. I waited more than one month, right before I tried to call Credit Card to report this fraud web site, but finally the item arrived. However, the gift card never arrived. After a couple of weeks after receiving the cooktop, I was told the gift card would be shipped 30 days after the item shipped. After two months of shipment, I was told the gift card would be shipped 3 months. During the whole process of purchase, I felt the web site, and their customer service representatives are not honest business persons. I will NEVER do any business with them and NOT recommend them at all.

Thumbnail of user portlandt
Italy
1 review
0 helpful votes
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November 27th, 2013

BUYER! DO NOT BE FOOLED! Notice the reviews are almost entirely 1 or 5! Definitely it is a zero! They run just legitimately enough (not really) that their true business, credit card charge kiting, doesn't land them in Federal Prison. You - will - be - sorry!

Thumbnail of user jamesm38
Oklahoma
2 reviews
2 helpful votes
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July 26th, 2011

Everything bad said about homeeverything it true, late shipping if shipped at all, take forever to get your charge card refunded if at all, they will hang up, lie or whatever to drage your order out to use your money!

Thumbnail of user williamw4
Florida
1 review
0 helpful votes
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December 7th, 2010

I ordered an item and only after the order was accepted was I informed that the item was on backorder. It's been over 10 days now and no word on it. I tried 4 times to cancel but they simply ignore my e-mails. I won't be unsing them again. Expensive lesson.

Thumbnail of user ws3
Canada
1 review
1 helpful vote
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May 3rd, 2011

I've ordered a large appliance from them early last year without any problem and they honored the price match guarantee. The service seems to have gone downhill from there.
My current order is delayed. I fiinally find out after several contacts with customer service that it is a special order item so they have not even received it yet. I have both e-mailed and called customer service. The response e-mails looked like automated replies. The e-mail ticket number doesn't work when you go back to the website to look up your customer service inquiry e-mail, the customer service agents (on the night/weekend shift) were rude on two occasions, when you try to get through to customer service on an already placed order, the phone line just goes dead! Today (weekday) I did get through to the regular customer service agent without much delay and he was cordial and helpful. They have done something right: not charging my credit card yet because they are waiting for my special order item to arrive to their warehouse. If I hadn't kept a credit with them from my previous order (dumb move), I would just cancel my order and take my business elsewhere.

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