• HomeGoods

HomeGoods

Is this your business?
Write a Review

Overview

HomeGoods has a rating of 2.3 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. HomeGoods ranks 780th among Home Decor sites.

  • Service
    7
  • Value
    7
  • Shipping
    3
  • Returns
    3
  • Quality
    5
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
See all photos
How would you rate HomeGoods?
Top Positive Review

“Go In Store”

Grace K.
9/16/23

Go to a Home Goods in store. The experience is much better than online. It's fun finding "gems" among all of their goods. It's like a Marshalls or TJ Maxx. You're not going to find something great every time.

Top Critical Review

“58% 1-star rating at Trust Pilot - homegodsshops.com is a scam. Buyer beware”

Daniel G.
10/6/24

Ordered product, paid express shipping. Received order confirmation email and amount was charged to my VISA card. Waited... Sent email asking for update and received none. Sent email demanding refund. Received an email saying that a shipping update would be emailed to me. Never received one (and, yes, I did check my spam filter). Never received product, never received refund. Go look at Trust Pilot. 58% 1 star ratings! Don't make the same mistake we did! https://www.trustpilot.com/review/www.homegoods.com

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user danielg971
2 reviews
26 helpful votes
  • Send Message
October 6th, 2024

Ordered product, paid express shipping. Received order confirmation email and amount was charged to my VISA card. Waited... Sent email asking for update and received none. Sent email demanding refund. Received an email saying that a shipping update would be emailed to me. Never received one (and, yes, I did check my spam filter). Never received product, never received refund. Go look at Trust Pilot. 58% 1 star ratings! Don't make the same mistake we did! https://www.trustpilot.com/review/www.homegoods.com

Tip for consumers:
Look at Trust Pilot. 58% 1-star rating!!! Don't be scammed! https://www.trustpilot.com/review/www.homegoods.com

Products used:
None, since they never sent product (nor did they send me my refund).

Service
Value
Shipping
Returns
Quality
Thumbnail of user roxanacastellari
1 review
0 helpful votes
  • Send Message
January 11th, 2024

I went to home goods Miramar (the fountains) i bought 5 curtains market down the last one with the same sqr, size, color and brand it comes for regular price the employer gently explained this to Ricardo de manager He said with really bad manners "i don't care take it or live it.
I tried to make him understand, the situation, he was very rude, i bough it because I need it, he makes me pay more because he does even listen to me and the employee.
Some times people think because they are the manager they can do whatever they want I have been kind on him to make him understand.
Because of him Ricardo the unfriendly manager it will be my last time in that store. Pembroke pines and plantation always have a smile

Tip for consumers:
Ricardo the store manager of the home goods Miramar (the fountain) so disappointed

Products used:
Curtains

Service
Value
Thumbnail of user meggs2
1 review
1 helpful vote
  • Send Message
May 19th, 2022
Verified purchase

I just wanted a good deal on a set of frying pans. Had to pay $15 for 5-10 days shipping. They didn't even start the shipping for 5 days. Now it's even longer, evidently 13 days. Estimated arrival keeps changing so we'll see if only 13 days. Customer service is no help. These better be freaking good pans but I won't be shopping here again. Too many better options.

Service
Value
Shipping
Thumbnail of user gracek498
3 reviews
0 helpful votes
  • Send Message
September 16th, 2023

Go to a Home Goods in store. The experience is much better than online. It's fun finding "gems" among all of their goods. It's like a Marshalls or TJ Maxx. You're not going to find something great every time.

Thumbnail of user betsyh12
2 reviews
10 helpful votes
  • Send Message
July 24th, 2018

At the Solana Beach, CA store. At a counter with at least 8 registers, only two were manned. I have been to this store twice in two days with the same issue. Granted once you have something in your cart, you end up waiting, but it is annoying. I have been ready to buy an item in the past, but ended up walking out after seeing the line and just a couple cashiers. I like their product selection and turn-over and returns are easy so it's too bad I am hesitant to go in there unless I have a lot of time... and patience.

Thumbnail of user pams859
3 reviews
0 helpful votes
  • Send Message
July 22nd, 2022

Our Home Goods in Dunwoody GA is one of my favorite places to shop... however, it didn't used to be. A year or so ago it was messy, employees were not friendly, and I felt like I was at a huge garage sale. Today however is a different story. It is bright, clean and the employees are super friendly. I see one employee, Linda who is always working to make the store better. She is stocking shelves and works hard to keep the store current and appealing to the customer. She appears to have a great work ethic, and appreciates the Home Goods family. If you haven't been in in a while, give it another try.

Products used:
Products I've purchased: pillows, lamps, ginger jars, candles, paper goods, furniture, blankets, napkins, pictures...

Service
Value
Returns
Quality
Thumbnail of user vs21
18 reviews
23 helpful votes
  • Send Message
April 3rd, 2017

I did much of my shopping there this year. They honor returns without presentation of an ID, and I want to guard against identity theft so I do not shop where I am required to produce an ID upon return. Excellent prices and great choices. One stop shopping!

Thumbnail of user lulaa17
1 review
0 helpful votes
  • Send Message
January 4th, 2023

I love my job but after 90 days I have been distracted by several employees and one coordinator in front of customers on the sales floor.they all know I have a mental illness and they think it is amusing and funny to talk down to me and constantly laugh at me.i asked the coordinator something today and in front of customers once again she was rude.i was told I would be terminated from my job if I brought the issue up ànd she wouldn't cause her mom is a manager.I have also been treated like I am invisible.why have a open Door policy if you are just going to terminate me.please remember the motto be here be honest and be nice.

Thumbnail of user tanyong
14 reviews
25 helpful votes
  • Send Message
February 12th, 2018

I so love the store i find myself stopping at the store 3 days a week in Atlanta myself n mom is addicted to the store great selection around holidays the sale are very cost effective. I love my david burke pots n baking pans. Every week always n eye piece to buy.

Thumbnail of user joyg205
10 reviews
0 helpful votes
  • Send Message
January 15th, 2022

It's similar to Marshal and TJX; same items of department store but with %30 to %50 discount. Items form all over the world; India Mexico Spain Portuguese turkey Egypt. I think everything and anything can be there Silverware, throw pillows, kitchen, storage, kids toys, dining furniture, decoration, rugs, pictures, lamps, sheets anything you name it

Tip for consumers:
Subscribe to their newsletter cause they always offer lot’s of great offers

Products used:
I ended up ordering fancy cushion throw pillows recently and I love them

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherrye161
1 review
0 helpful votes
  • Send Message
May 11th, 2022

I went to Homegoods. CHRISTY and ANGIE were SUPER. After finding a mid century modern couch that i love i went back to the store 4 times. Angie told me she remembered my couch and to come in as they had gotten in more furniture for Mother's Day. Christy supported my search, was honest, professional, and a pleasure to work with. I will continue shopping my Bastrop HomeGoods store. Sherry deutsch pstein

Service
Value
Quality
Thumbnail of user felipea91
1 review
0 helpful votes
  • Send Message
June 28th, 2023

Watch out for website with bigbigbigtool or homegoodshot.com... scam...not part of the Homegoods... it sells home tools but reviews or about cycling and other stuff. Does not items...beware

Thumbnail of user danaa399
1 review
0 helpful votes
  • Send Message
November 17th, 2023

My mother and I shopped at Home Goods Poway Ca. Short version of events, the manager scolded me for leaving my cart unattended. Her claim is that it was unattended for more than 30 minutes. It was not 30 minutes or more. My mom is in a wheelchair. I had my cart a few isles behind me as I shopped and I would toss items in and move it along with us. As I was also assisting my mom in her wheelchair. The manager was angry that I questioned her. After my scolding, the manager marched up front and made an announcement to the entire store that shoppers need to keep their carts close to them or they will be taken and restocked. It was an angry announcement and other shoppers witnessed my scolding and asked if I prompted that announcement. The manager made a big point of telling me the store had video surveillance and she could prove to me how long my cart was unattended. I gathered my mom in her wheelchair and left. As I did, the manager had followed me to the door and watched me leave.
For the business, Is this how you treat shoppers with special needs. Rather than warning me or asking if they could help me with my cart, they will take it away from shoppers. This was a very unfortunate happening. The other associates were very friendly and helpful. The manager was out of line.

Tip for consumers:
I would like to hear from the corp office of Home Goods to answer some questions I have about policies the manager told me were normal practice for their store.

Products used:
I had hundreds of dollars worth of items that I had put in my cart. After I was harassed and chastised, I did not spend a dime in the store

Service
Value
Quality
Thumbnail of user luzc87
2 reviews
0 helpful votes
  • Send Message
October 14th, 2021

I love to go Home Goods, specially on Fridays when they start to bring to the floor the new merchandise that they received. They always have new stylish items to make your home brighter and beautiful

Tip for consumers:
Lots of new items weekly

Products used:
All

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielc1398
2 reviews
2 helpful votes
  • Send Message
January 24th, 2020

Love their products! Always great customer service. I can be totally considered as loyal customer of this store.

Thumbnail of user aadin
8 reviews
0 helpful votes
  • Send Message
November 9th, 2021

I like home goods and sure you will find something amazing over there. Every product is of good quality and is priced reasonably.

Thumbnail of user nahida19
1 review
0 helpful votes
  • Send Message
August 16th, 2023

Store manager Ms Akram is so professional, curtious and always very welcoming.
This store is also very organized with friendly staff.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

The entryway is one of the most important parts of your home as it's the 1st thing guests see, which is why we have to give it a little bit of extra care.

How do I know I can trust these reviews about HomeGoods?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HomeGoods?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business