First American Home Warranty

This company is by far the worst. I have been waiting a month and a half for this company to repair and or replace my dishwasher... DO NOT use First American Home Warranty they will run you around and their automated system will dump your calls. The worst service EVER once again. If I could give a negative 10 stars I would.

They don't accept half the claims and then send the cheapest most useless contractors who can't repair anything. The contractor makes a claim they have been but done nothing to fix the issue.
Three claims we had, and none of them fixed. DO NOT USE THIS COMPANY

Sad sketchy company. To save money they hire the bottom feeding contractors who don't know what they are doing. If you like to waste time waiting for people who no show or can't diagnose your problem, this is the company for you. I have struggled through this with several repairs. The latest was a dishwasher that has not worked in over a month. Had a "virtual visit" by the repairman who ordered parts based on my photos. They then no-showed to the install appointment but labeled the job as done with FAHW. When I called them they said I needed an electrician, not them. Then the story changed - they needed to wait for more parts. They wanted me to wait another couple of weeks for the next install appointment. Infuriated I called FAHW. No remedy there. I was told my complaint went to the TOP and I would get called in a couple of hours. 2 DAYS later and no call. 4 more phone calls to FAHW, they rescheduled me with the SAME lowlife contractor. When I went ballistic they said maybe they would give me a cash credit, they would have to talk to the TOP again and get back to me. I have gotten the run around one too many times, broken promises. Any company that hires contractors who tell bald faced lies - to them as well as myself - is too scummy for me. I am done. Cancelled today.

First, this company charges $50 admin fee to cancel a contract. WHAT? Just like a lot of other insurance companies they hide behind the fact that it is stated so in the contract booklet. Guess what, my car insurance company does not change me to terminate my contract. Maybe these geniuses are so confident in their superior service that they need to make money when customers request a cancellation. Hmmm, a brilliant, but very telling move. Also, I requested a cancellation 3-4 months ago and assumed it was handled however, the CSR was obviously not on the ball and failed to mention that I could only cancel via email, fax or paper letter (plus the $50 cancellation fee of course). Shame on me for not reviewing my VISA card statement more diligently.

Second, as we live in a higher end home, every service request required multiple contractors to come out in order to say they could not handle the work and we'd be back to square one. On numerous occasions we requested FAHW never to send certain contractors without any results. We finally instructed our gate guards not to let certain contractors in, if they were coming to our address. On the average (and i am ball parking the results) the lapse time from filing the request until resolution was two to three weeks. Furthermore, approximately 25% - 30% of service request were denied. Again, shame on me for paying for something and not reading the fine print.

My advice is to stay away from this outfit. If you are stuck with them at least spend the time upfront and read the fine print.

Pathetic is how i would describe them.

I wish I could leave negative stars. I have had FAHW for many years, and have rarely used them. When my a/c went out, they sent a technician out who reported to them that the problem was the touch pad, which was a non-covered part. So I called someone to come and do the repairs. When it was completed and they gave me the itemized bill for their services, it turned out that none of the repairs had anything to do with the touch pad. I sent all of the proof to FAHW, and they denied the claim on the basis that I did not get pre-approval prior to the repairs. Of course I didn't! I was not aware that it should have been covered until after the repairs were completed. This made absolutely no difference to them. I called to try to talk to someone about it, and was not allowed to speak to anyone with any authority. So I cancelled my contract, and I will never use them again. Don't waste your money! You are better off saving the premium you would pay to cover any repairs that might be needed in the future.

Customer for 14 years will not be renewing. First American have worked on my A/C several times including replacing the compressor within the past few years,
I noticed that it was making a noise as it did a couple of years ago so I notified warranty.

Contractor was sent to look at the condenser. The contractor listened and his words verbatim is it's the compressor and the coils are old. He then stated, "the condenser needs replaced and First American will not warranty as the coils are old". I said well what do you expect the unit is over 20 plus years. He took a picture and sent to FAHW. Then tells me we can replace tomorrow for $$$$. With the temps we have in Nevada, we replaced it. I reached out to FAHW requesting to be reimbursed for the condenser.

Well, you guessed it they denied the claim. FAHW stated the contractor reported due to an accident the coils are bent that was a downright lie. There were no accidents. The only people that worked on the condenser were the contractors that FAHW sent.

My contract will end in December and will not be renewing. In 14 years I will have paid them $9,912.00.

Shame on them. Do yourself a favor and do not use FAHW.

Do NOT purchase the First American Home Warranty. They left my wife, four CHILDREN, and 2 pets for over a week in the summer heat! A huge health concern. After being with this company for EIGHT years, they did an awful job taking care of our issue with our air conditioner. We called Sunday night around 8 pm, had the first contractor out the next afternoon. He sabotaged our air conditioner, the warranty company DENIED the claim and after many attempts to contact the first contractor (with no answer) and getting the full story from us, the warranty company told us they would get a 2nd contractor out after the first contractor would put in the part he left with. He told us he was not driving to our house to put in the part! After 5 days of no air conditioner and 10+ calls to First American Warranty, and my wife calling they put in an "emergency work order." That did nothing. They told us it would be another 3 days. Ridiculous! Not only that, 2 supervisors, a few agents, and the Contract & Management Team didn't return our call when they said they would. Needless to say, this matter is absurd. We called our realtor and others to spread the word. We are filing a claim with this company due to the lack of integrity. I'm appalled they would allow a faithful customer of eight years who has 4 children and animals who stay home to live in a home with no air conditioning for over a week.

Yes CEO of InternetSafe LLC has determined homewarranty.firstam.com online or by phone is a total ripoff scam. You will pay your premiums for near a year, then when you need an appliance repair they will drag their feet, send out unqualified idiots, delay fake repairs with fake parts back order.
Signed: Brett Paulson CEO of InternetSafe LLC SafeVerify.com SafeVerified.com SafeCertified.com SafeWebsites.com SafeShopping.com

When my a/c died in June a couple of years ago, I went for 3 months before it was finally replaced. The contractor and I use that term loosely, kept dragging his heels. He did not want to replace the unit. Guess the Warranty company had something to do with that. The only relief fahw would offer during this time was $50 for fans. Yippee. It was over 100 degrees in the house.
This time my washing machine died. 10/26 to be exact. The first contractor said they never got the call and in addition, didn't work on my brand of machine. Next contractor finally came out and declared the motor dead. Then the drum was rusted. Replacements on back order according to Fahw. When the replacement drum arrived, the contractor couldn't get some part off of it. Reorder through Fahd again. Weeks later the part arrives. BROKEN. Would have to be back ordered, would take another month! The contractor told Fahw that that was ridiculous and to DO something. Fahw finally decided to replace the washer. However my machine had a pedestal bolted to it. Fahw refused to replace it and said to get the old one back. Samsung said that the pedestals are unique to the machines and my old one would not work with the new machine. I had to buy the pedestal for $232. Finally on 2/4/16 I got a new machine. THREE and a half months later.
Fahw also replaced my water heater. First one was defective and had to be replaced (again). The A/C unit and the water heater both were brands I had never heard of. At least the washing machine was replaced with a Samsung like I had.
Save your money and replace your items and save yourself a lot of frustration.

Don't Get Scammed into FAHW policy - After paying for the Policy + $75 Service Fee and awaiting repairs and resend a board out for Board repairs there's still literally a 'Blinking Light' - so I cancelled - too tired working with FAHW from October to end December 2020. In my opinion 'Forget FAHW'.

I would have given this only two stars. But I have to say it's "average" when compared_among_ home warranties. That's because on_average_ as far as I can tell home warranties are all not very good for most people most of the time. Among other exclusions, they exclude pre-existing conditions. Although this is understandable and reasonable, the problem is you don't know when you later have a service issue if they going to weasel out of it saying it is related to a pre-existing condition.
I was also disappointed and surprised when was getting water dripping from freezer into fridge. Turned out the drain line was clogged... a simple cheap service repair... but it was not covered by some sort of weasel exclusion. So was charged $65 to have them have a guy come out just to_tell_ me it was not covered. Could have just called any local service and had them actually unclog the line for $65.
Finally they had poor and flawed communication when they set me up for a service call from Sears. Their note to me indicated I should call Sears and set up the appointment. The Sears rep told me, "no"... that know the appointment have to be set up by the rep at the home warranty. It took about 10 days to straighten out this snafu. Fortunately the refrigerator was not totally nonfunctional. If it had been totally down we we would've been without a refrigerator and a fridge full of spoiled food for 10 days while they looked were straightening out their miscommunication. One other thing: When I filed a complaint at the Better Business Bureau I got a call from one of the higher-level reps saying they would give me a $65, courtesy credit service call. Three months later I'm still waiting..