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In 2017 I bought a 2013 used Honda Civic Sedan. I was happy back then so I returned on 24 March 2020 after work and bought a 2017 used Honda Civic Sedan. Things were fine until the salesman passed me off to their Finance Manager. It was close to closing so I was rushed off to my car with some paperwork and went home. When I got home I reviewed the paperwork and found I was given the sales contract for the 2013 Honda. I called and asked for the 2017 Honda contract be mailed to me. I found that the Financial Manager had charged me $259 for paint protection we never talked about and I never agreed to. Once I finally could get a response from the Financial Manager, he said don't worry he would fix it. He still hasn't done so; hence, I am warning others.
I went there to find the leasing department as I was heading towards the end of my lease. When I told the front desk this, they brought out Reza Abniki from Sales. What part of English don't you understand? LEASE not SALES. Anyway, he wanted to get me a great deal for a new lease, which I did at Honda of Los Angeles and ended up paying more monthly on my current lease. Can anyone say "Bait and Switch"? He told me I got a bad deal (duh! That's why I gave them a bad review like I am doing for you guys now) and he was going to try to help me with this one. An hour later into my expected 25 minute information gathering from the LEASING department, Reza told me that the best he could do is knock off $50 off my current lease for an older model car than I have now. Hey buddy! I'm on a budget! How is that helping me? With an unsatisfied look on my face throughout this entire experience, I decided to not even go to their leasing department and go home angry at them for not helping me with my initial request. People, if you have money to burn, go for this place. Otherwise, I got a one word recommendation: Carmax.
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