The Honey Baked Ham

They use to be good, but this year and last year were a complete disappointment. There was no honey glaze on it at all which was their signature topping, now it's just an over smoked ham. I will say it was tender the first time we slice some off and heated it as instructed, but for the price I could have picked up 2 ham's from Ralphs that would have been better, even have a little extra money for other things. It may be because this was out of the Ventura business, not really sure but we will not be ordering again from them. My wife emailed them letting them know and they never responded at all, horrible customer service to top it off. Sorry not sorry, I work hard for my money and it will not be going to them next time.

Like many recent reviews, I did not receive my order on the date promised (4/10) nor did they meet the follow up delivery of 4/11 or 4/12. I only received a single email from AFTER the initial missed delivery date. There was no tracking number or way to contact them aside from their standard support number. On Saturday, their support line had an estimated wait time of more than 600 minutes. Finally today, they replied to a message requesting a refund saying it would take them 2 weeks to issue a refund. It's funny how it takes them 30 seconds to charge my card but 2 weeks to issue a refund. One of the worst experiences I've had with an online business.

I have the same problem others have had with Easter deliveries. Ordered on 4/7 and my card was charged on 4/8. The delivery was scheduled by Honey baked on 4/10. We are home all day every day and no delivery. I tried calling but wait times where too long. Emailed and no response. My card still has the charge on it today. I would never order from this company again. Why did they continue to take orders they could not fulfill. So disappointing. I would not recommend any one use their delivery service. Such bad business.

I have bought a HBHam from the same location since 1994. When I arrived to get one today I was told the were "no hams available for walk in customers". I asked if I could make an online order and pick it up and was told no. I guess they don't really want to sell their over priced hams. Good thing the ones at Wegman's are of the price and just as tasty. Never buying from Honey Baked again.

This used to be the best ham you could buy, the usually glazed outside is sweet, my ham was black and very smoky tasting. The out side which is usually my fav was very hard and inedible. Sadly in trash, thank goodness there were a lot of great sides. I found location and service to be very good, but at the cost, I will go to Costco for my next ham.

Turkey was flavorless & dry, tasted terrible. Potatoes cheesy casserole thing hd no cheese & the sauce was runny goo. I definitely got ripped off. Then they charged me 80 USD for SHIPPING / Never again

My own body rejected this so-called turkey. The only part that we could try to stomach was the part that is sugar coated, most likely because the sugar covered up the bad taste. It tasted like it was meat gone bad. Unfortunately we purchased two back at thanksgiving and put one in the freezer for Christmas. So sad how dishonest these companies have become during the so=called pandemic. NEVER AGAIN!

I started buying Honey Baked Hams 40 years ago when I lived in Chicago. They were pink on the inside, tender and covered in a delightful golden sugary crust. Served with au gratin potatoes, a salad and a dessert, they made for an easy "company" dinner. Now, I live in Western Colorado. Bought a Honey Baked Ham today in Grand Junction for $75. Got it home and discovered that it was burned black on the outside, tough, dry, and dark red on the inside. What a disappointment. It's the second such HBH that I've gotten. Will never buy another!

It was just my husband and I for Thanksgiving this year. I had a small turkey combo meal delivered with 1 turkey breast, mashed potatoes, gravy and cinnamon apples. The total came to 65.00. I should have just bought a few frozen microwave dinners like Swanson's or Marie Calender's as they would have tasted better. Waste of my money and will never order those turkey meals again. They need to just stick with their hams as the are delicious but their turkey is just HORRIBLE!

I just received my whole turkey from Honey Baked and was shocked! The 'whole' turkey that is advertised as 11-13 lbs. was the size of a roasting chicken. It will hardly serve '10-12' as noted in the description. I've ordered multiple times in the past, but this one is substantially smaller. I paid $55.95 plus shipping and will now have to purchase another from the grocery store just to have enough for Thanksgiving dinner. Terribly disappointed HB - you've lost a recurring customer for good.

Looks like this is just a permanent repeat offender. One day after my order and they already tell me they will be delivering after Thanksgiving, which was the reason I ordered the ham in the first place. Why do they promise something they can't deliver? Never buying from this people again.

The boneless baked ham is a JOKE, no smoked flavor at all. This company's product has really deteriorated over the years, sad as it used to be great!

For the price you expect better. We have always enjoyed honey baked hams during the holidays. This year it had so much fat! And something went wrong with the slicing with some as much as 1/2 inch thick. Every other slice was different, some ok others wafer thin and the next one would be extra thick. Only about half the ham was edible due to the fat content inside. Poor quality. Time to find another ham for the holidays.

After waiting on hold for almost 2 hours, while constantly listening to the recording repeat that my wait would only be a few more moments, I get disconnected. Then trying ten more times to call back, I can't even get through to wait again. I don't know what I will do for Thanksgiving short of waiting in line with all the other sad sacks who depended on Honey baked to provide the meal. I wonder if I will ever get my money back.

My ham came with no honey glaze on top. When I contacted the Company, they gave me a $20 E card that won't even buy anything out of their catalog. Besides that, they have a $16.95 shipping charge that takes almost all of the credit. I'm not happy with their customer service.

Ordered Easter ham to be delivered yesterday. It never showed up. Called customer service. They blamed UPS which seems to be the prevailing theme here. Customer service rude and unhelpful. No apology... nothing! Wish I had read reviews prior to ordering. Now I am left scrambling for Easter dinner the day before!

I have purchased many items (hams, turkey breasts, side items and desserts) from Honey Baked Ham over the years. I expect a long line and wait time if the ham is for me and I go to a local store. Yet I also often order online and ship hams to family (for example, my niece every year for perhaps 10 years now). However, Honey Baked Ham prices have reached astronomical proportions. Even with a coupon for 15% off, the price for an 8 lb ham this year was over $8 a pound at over $65. Add to that the lowest shipping cost available -- no matter how early you order -- $18.95! So a ham for 6-8 people is nearly $100, or to put that into perspective, well beyond the price for a complete turkey dinner with all the trimmings if you have it prepared at a local vendor. The food products Honey Baked Ham sells are good... but the prices are really far beyond what they should be priced at. It is a ham... not a gold bar or the Hope diamond.

Both my mother and I ordered for Christmas and both of us had to cancel our cards due to a scam. My card was skimmed during an online order and she received a call that her card did not go through and they needed another card number. I have tried to contact the company and cannot reach anyone or get a response... So just be careful!

The ham was good but delivery dreadful. Our Thanksgiving 2018 ham, despite being ordered weeks in advance, was delivered by UPS one hour before dinner and still cold. For Thanksgiving 2019, UPS dumped the box in the bushes 200 feet from our front door like trash. Thankfully a neighbor found it and delivered it. Honeybaked Ham takes no responsibility and provides no guarantees. Customer service was worthless. May The Force be with you!

My ham w supposed to arrive today, the day before Thanksgiving. 8:12 p.m. and no ham. Spent 2 hours and 20 minutes on hold only to be disconnected. I'm lucky and have a turkey, but my husband has been looking forward to the ham. CAn't imagine I'll be ordering from them again. So disappointed!

Just brought home a Honey Baked Ham that was 7.6 pounds and it cost $83.74 cents this year. The $5.00 off coupon that was sent to our home was only good for online purchases which I did not realize until I tried to redeem in store it was in fine print. Franchise owner would not let me look at ham in store. Got it home and honey/sugar coating out side coating was only on about 1/3 of the outside and ham was way way too salty this year. We will not buy a Honey Baked again!

Upon opening the 2 half hams I ordered for Christmas dinner, I was horrified to see all the fat, gristle and waste. The cuts were really bad, with some very thick pieces. The ham that I was able to salvage did not taste like their hams used to. I have been a customer for years, but never again!

I ordered a ham for Easter that was to be delivered on 4/10/20. I received confirmation number from Honeybaked but no tracking number from delivery company. I called HB, on hold for 3 hours 10 mins, when I was number 7 in queue my call was picked up and then disconnected. I called back and then was number 487 in line. Could never get thru. I emailed with no response. So, I have no ham for Easter dinner. And yes, my credit card WAS charged for this item. I have been a loyal customer for the past 20 years purchasing at least 10 times a year from this company. NEVER AGAIN- our holiday meal that we were counting on at this difficult time was ruined. Thanks for nothing, Honeybaked Hams. You have lost a good customer.