• Hostwinds

2021 CUSTOMER CHOICE AWARD

Hostwinds

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Overview

Hostwinds has a rating of 4.1 stars from 681 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hostwinds most frequently mention customer service, support team, and top notch. Hostwinds ranks 4th among Web Hosting sites.

  • Service
    303
  • Value
    548
  • Shipping
    104
  • Returns
    29
  • Quality
    559
Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
0
Negative
1

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7,084 reviews

8
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How would you rate Hostwinds?
Top Positive Review

“Hostwinds stands as a formidable force in the realm of web hosting, delivering an exceptional blend”

Palmar u.
4/5/24

Hostwinds stands as a formidable force in the realm of web hosting, delivering an exceptional blend of affordability and high-caliber service that is hard to match. Their commitment to offering top-notch solutions at competitive prices ensures that customers receive unparalleled value from the moment they engage with their services.

Top Critical Review

“Terrible value, decent support. Look elsewhere for low volume websites”

P A.
9/12/23

I operate a very low volume website on wordpress and with a near $20/m plan it wasn't even capable of using the wordpress control panel. Overloaded shared servers or terrible allocation. I've foolishly used them for nearly 4 years and am extremely glad to have switched. Cheaper and infinitely faster. Never use Hostwinds.

Reviews (681)

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customer service (220) customer support (74)
Thumbnail of user geoffreyp41
California
2 reviews
17 helpful votes
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August 27th, 2020
Verified purchase
• Updated review

Excellent, personable support in migrating my WordPress site over to Hostwinds. Very attentive, worked into late hours getting it all setup and then followed up promptly on minor tweeks and issues. Everything resolved and up and running just fine. Tech support responded quickly to my questions and I couldn't be more pleased. The chat support is quite knowledgeable and very helpful with wordpress or migration questions and quickly pushed my issues up the ladder if they couldn't answer them. Highly recommend this company.

Reason I chose this business:

I believe Cnet recommended them.

Reason I chose this product:

I just have a family site to show a blog of travels, photos etc, with not much traffic. So I only needed a shared server. Great price!

Service
Value
Shipping
Quality
Cnet recommendation, price
September 30th, 2020
Verified site experience
• Previous review
Thumbnail of user jesusa246
Singapore
1 review
0 helpful votes
  • Send Message
December 29th, 2022
Verified purchase

I initially saw your website from this review site below:
https://www.hostingadvice.com/how-to/cheap-windows-vps/

I did further checks, research, comparison, etc.

I believe, as that website said above, hostwinds's product which I needed (vps windows), was the best choice, compared to other providers. I will save a whopping 80% on my server cost, and much faster (memory is twice, I would knowledgeably and as far as I can see, say so).

Hostwinds' product descriptions in the product pages were clear and crisp. I got what I needed to know. What was left, I asked support, and got great support on my product queries.

All the major addon items I needed were available: monitoring, server snapshot images, and backups.

Value
Quality
Thumbnail of user nateo27
Tennessee
1 review
0 helpful votes
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January 31st, 2022

While the VPS worked fine, when I canceled the VPS in September, they continued to charge my credit card. Even today January 1 2022, they still continue to charge my credit. It's like they won't let you cancel. I'm probably gonna have to end up calling my cc company to block them from future charges. 4 times I have asked to cancel and they just won't cancel the service. Crazy

Products used:
VPS

* Hostwinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user gokhank2
Turkey
1 review
0 helpful votes
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April 18th, 2021
Verified purchase

I think product and services are good and reasonably priced.
The only thing I found expensive is the cost of additional services on domain registrations.
I'm protecting my address and contact information on one of the domains and that service is usually included in the domain on other places.

prompt answers, good customer service

Reason I chose this business:

Price / performance ratio

Service
Value
Quality
Thumbnail of user claudiab30
Germany
1 review
19 helpful votes
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November 2nd, 2016

I manage a nonprofit organization and 10 other websites. Hostwinds.com is the best hosting provider that i have ever work with. I found them in the hosting forums, one of the best references in the internet for webmasters, i have questions but i began to work with them and i'm very happy, believe when i tell you that i look for many days to find a trust hosting provider, and their are my best choice, don't even doubt it, work with them, their support is incredible!

Thumbnail of user xuex1
China
1 review
0 helpful votes
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January 16th, 2022
Verified purchase

My domain name is unavailable due to some issues with domain registration. The customer service has been helping me, patiently and responsible. Although the domain name registrar is still under maintenance and the problem has not been solved, I really appreciate the answer from the customer service and help me with the query. Thanks

Very good, patient and responsible

Reason I chose this business:

Because I learned from the forum that Hostwinds is a rapidly developing company, the price and capabilities are very cost-effective, so I chose Hostwinds, so far everything is good

Service
Value
Quality
Thumbnail of user michellet1608
Philippines
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

Purchasing the hosting was easy.
But there was something I would have preferred to assign myself, the username.
Also, when I purchased the hosting, the domain was different from that which i wanted to use.
I suggest that buyers be allowed to assign their username and domain on the purchase form.
Other than that, the purchase process was seamless.

Their online chat was easy, fast and they gave very concise answers.

Reason I chose this business:

I used to have an account at burst.net.
Apparently, when I entered burst.net on the browser, it redirected to hostwinds.com.
So i suppose they own it already.
Also, being an Inc 500 company made me feel secure about the hosting's stability.

Service
Value
Quality
Thumbnail of user dianam126
California
1 review
0 helpful votes
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November 16th, 2017

I want to say some more words of Hostwinds, it's a very well executed hosting company. If you are technical, they can help, if you are not technical, they can help! I like the way they provide their services.

Thumbnail of user sadhunathann
Hawaii
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

I find the technical support from Hostwinds to be outstanding, and, the pricing very reasonable.

I have experience operating at the command line level in Linux but have occasionally needed some help and have gotten all the answers required. Well done!

My server prompted me to run some commands when I first logged in, but when I did it set up cloud backup, that I did not need. I contacted support via chat and they created a billing ticket to cancel the service. It was all taken care of.

I also needed some help to get Apache running, the httpd daemon, because there were some failed dependencies due to some outdated packages upon first initializing the server. I was given all the information needed to run yum and update 435 packages with a few commands! Then everything worked.

Thanks y'all!

Reason I chose this business:

1. Price
2. Tech support
3. Simple virtual servers are just what I needed

Service
Value
Quality
Thumbnail of user jayd248
California
1 review
0 helpful votes
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September 12th, 2019

I love Hostwinds service, they are always prompt with any issues I have and I can actually speak to someone on the phone. The uptime is excellent. They are the rock. They offer FREE for Life with Annual Registrations - this what I also like about them. High 99% uptime and very fast servers. I developed my Wordpress Website with optimum speed using the available softaculous addon in the cpanel. I also have two addon sites with the same hosting plan.

Thumbnail of user charliwl
Australia
1 review
1 helpful vote
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November 23rd, 2016

I actually have a personal account with Hostwinds and also a business account - both are fast though! The business package is really fast, I have a high-traffic website and I think Hostwinds is only helping me to serve my customers better.

Thumbnail of user miguelc153
Portugal
1 review
0 helpful votes
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March 7th, 2020
Verified purchase

Very pleased with the service. I bought also the SQL service and the installation was swift.

The only minus was that I expected the discount throughout the contract, but it is only for the subscription price. It is not clear on the site

Reason I chose this business:

It was ranked top 5 in my web searches

* Hostwinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user christopherm1936
South Carolina
1 review
0 helpful votes
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March 12th, 2022
Verified purchase
• Updated review

Existing customer: I decided to upgrade my services because of email deliverability issues. Since my upgrade, I have yet to have a single day pass without needing to contact Hostwinds support. The migration was sloppy and lacked thoroughness. As of 2/10/2022, I still am having deliverability issues with my account.

I am constantly having to identify issues with my account set-up. I pay for technical support from initiation of services through continuous account monitoring. I am beside myself when I am told to make adjustments to my account when the tech support team is responsible for setting up the account.

Reason I chose this business:

Because I thought a smaller provider would be more responsive. Historically, Hostwinds was very good with their customer service. But that service appears to be diminishing rapidly.

Service
Value
Quality
Existing customer
February 7th, 2022
Verified site experience
• Previous review
Thumbnail of user garyg1627
Florida
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

I found Hostwinds while I was searching for a new hosting provider, due to my original one having and outage and needing to get my server back up quickly. Hostwinds prices seemed to be in line with what I was expecting and spinning up a new host and deploying it was easy to accomplish and I had everything back online and running quicker than I expected.

Reason I chose this business:

I ended up picking Hostwinds based on reviews and their offering the service I needed at a good price.

Value
Quality
Thumbnail of user samw895
Japan
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

My ip is blocked by the government, and Hostwinds didn't provide an option for me to change it freely. I bought that IP, found it didn't work, and tried to change one, but it told me that this action sells for 3 dollars, and the new IP could also be blocked!

Reason I chose this business:

Someone recommended

* Hostwinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Quality
Thumbnail of user florianb36
France
1 review
0 helpful votes
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May 23rd, 2019

Just hours after signing up with then I made a big boo boo and my site went down. I was ready to give up but then I gave support a call and they have my site back up and running in less than 20mins. Hostwinds support knows their stuff! Thanks!

Thumbnail of user parask13
India
1 review
0 helpful votes
  • Send Message
July 18th, 2023
Verified purchase

I find here on hostwind Cheap server with Quality hosting service. Over all my i am just using this service from just 2 days now. I can not tell more about this right now. (sorry for my poor english).
But overall good hosting service right now.

Service
Value
Quality
Thumbnail of user richardn137
Nevada
2 reviews
0 helpful votes
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May 11th, 2018

When I started with Hostwinds I had an intention to grab smallest VPS, but started with shared hosting account, because I was told I would be able to upgrade my account to VPS with no problem. And after some time I do understand that it was correct to not to start with VPS.
Signing up process - nothing special, but my new order was put "on hold", so I had to reach hostwinds and just confirm my identity. Do not feel really comfortable on this, but it seems to be normal to most services I used.
Now I have everything I expected (nothing extra) - site up and running, assistance always in pace (I always have the chat assistance when I'm in my client area).
Price I pay is fair enough.

Tip for consumers:
Be prepared that you will need to confirm your identity.

Service
Value
Shipping
Returns
Quality
Thumbnail of user daryls204
North Carolina
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

Ordered a hosting package and then a domain. Got a message that the domain purchase was under review for 24 hours. A day later still no domain and still no explanation. I think I'm canceling and going somewhere else

Reason I chose this business:

Online Advertisement

Value
Quality
Thumbnail of user yanchongx
Washington
1 review
0 helpful votes
  • Send Message
May 31st, 2023
Verified purchase
• Updated review

1、bad: Somtimes can't find alipay
2、bad: After placing an order, if you do not want to make payment, you cannot find the closed order and the order will automatically be deducted using the existing agreement
3、bad: The order number in the order information is somewhat confused
4、good: Customer service is very good

very good!

Reason I chose this business:

Reasonable price 、 fix ISP block

Service
Value
Quality
Somtimes can't find alipay
June 29th, 2023
Verified site experience
• Previous review
Thumbnail of user vikasg9
India
1 review
1 helpful vote
  • Send Message
June 11th, 2018

Hostwind response time is quite fast on support ticket. They answered the ticket in 15 minutes. I had conversation regarding the issue and everytime they responded in 15 minutes. Ticket number:- #**************188

Thumbnail of user bobb1265
Hong Kong
1 review
0 helpful votes
  • Send Message
March 24th, 2021
Verified purchase
• Updated review

You provider ubuntu16 is so bad, when i first use apt-get install, $#*! that can't install soft and input error., and you system give client before use not test stable and no bug? I think you service is soso and not good for like ali or other cloud service provider.

Reason I chose this business:

I see some people advice, so i want to test, before this i use banwagong. Now i find cheeper is not well.

Value
Quality
You are very cool
February 21st, 2021
Verified site experience
• Previous review
Thumbnail of user edo80
Indiana
1 review
0 helpful votes
  • Send Message
February 11th, 2021
Verified purchase

I came with low expectations, giving how saturated the hosting industry is. But hostwinds has been very pleasing to use. Good support, lots of plans to choose from.

Value
Quality
Thumbnail of user bradleyp199
Kansas
1 review
0 helpful votes
  • Send Message
October 7th, 2022
Verified purchase

Our original host shut down on September 30. We transferred our site to Hostwinds based upon another customer's recommendation. The transfer process was relatively easy.

Value
Quality
Thumbnail of user brianr755
Florida
1 review
5 helpful votes
  • Send Message
July 17th, 2020

Ive worked with almost every major and minor host over the past 10 years. The sales guys know their stuff to get that sale, but everyone else will mislead, miscommunicate, overcharge, misrepresent and sabotage your hosting related business. There is a reason they do NOT do refunds. Best looking but worst actual mid sized hosting company out there. DON'T BE FOOLED! FIND ANOTHER HOSTING COMPANY!

Tip for consumers:
You’ll regret it!

Products used:
Multiple hosting services

* Hostwinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

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From the business

Hostwinds is proud to be one of the best web and cloud hosting providers on the market. We stand out from the rest by providing reward-winning 24/7 support, fast hosting, dependable services, and affordable pricing worldwide. Our customers remain happy at Hostwinds, knowing their needs are cared for and in trustworthy hands.

Join our incredible hosting family today!

Company Representative

Thumbnail of user erinc318
Peter H.

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