Hostwinds

The Hostwinds support team is super responsive and I've only needed to call support once in 4 years and got an excellent help! Good solid hosting company they are!

So far very satisfied. We have not yet been able to run the site. The design has taken time, so at this point I am unable to offer a useful feedback. Maybe next year.

The services are excellent

I have tried the chat line link but it goes nowhere, I then called their 800# only to remain on hold for 20 minutes before giving up. Have sent email but only just, so will see what happens. If they are closed at weekends, I understand but it would be nice were they to announce their business hours.
I am having problems in uploading website and there is not much help on their website on that subject. I was previously with Siteground but changed to this company as they had better rates. Now I know why! I had no problems with the previous hosting firm.
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As an update - I did receive a response to my email concerning access to chat lines which suggested clearing cache and trying a different browser, which I did, but to no avail. The following morning I tried phoning and was on hold less than two minutes, when I was able to discuss uploading of a website. The rep I spoke to was very knowledgeable and very helpful and took time to help sort out the problem. Because of this I have increased the star rating to 4 and would have given five had they originally stated an estimated hold time on phone or had a system which enabled them to call back when tech available.

Just known from sns site, some one suggest hostwinds, so i want to try, if i like, i will buy longer time, but the price is a little more than bandwago, and has no discount for new customer like me. The network delay is about 200ms in china, this is not good expirence when i visit Youtobe, so if hostwinds optimize the network delay for customer in china, it will be more nice!

I was surprised to find Hostwinds was so good with customer service - call or email and they're there. The VPS seems good, it's still new to me but there's nothing difficult about it.

I just want to thank the customer service rep for helping me to fix the PHP code. It was set correctly, promptly, and professionally by Hostwinds company.

1. People in tech team should react little bit sooner
2. I dont like that the price of next month's order is 25%! Higher. It wasnt on sales page written. Dont like it.

I am a newcomer

I found that hostwinds' interface is not that intuitive like Namecheap, I can't find beginner guide like "how to set up my first domain and hosting" etc

Also, please add more live support and make the beginner guide more easily to be found

its really good and convenient

just add more staff please!

Heard you guys were the best so here i am. dont know her to start but im sure it will work out. Have tons of good ideas but must learn the basics and start my feet work.

Overall very smooth process and the technicians were excellent at keeping me informed all throughout setup. Very responsive team. My only negative is the version of Windows OS is a bit old.

A friend recommended me to your site

I thought, for the amount paid, I would find a faster speed in the server than the rest of the other companies
But it's the same

The amount paid for the services is expensive.
The solution
Increase the size of the storage space
Increase memory size

Regards

It would have made my review a five star if brief documentation on the setup of WHCM were made available. I did get an email but didn't see it until I had tinkered in Cpanel looking for a way to launch/install WHCM manually.
Also, as a reseller I would have liked better customization options for my domain page.

Buy, start, connect

Just paypal or credit card, straight into cp, connect in minutes as the delivery of the service from payment time took 10 minutes dor me. And enjoy VPS for any of your needs

Superior hosting and network speed. Up-time is amazing! Thank you, Host Winds! I literally can sleep at night knowing my web sites and hosting platforms are up and running. Rock solid!

Fantastic customer service! Quick to respond and to resolve my issue. Thank you!

Service is pretty good for what you pay. Support not much help if you have issues. They kind of blow it off and say they can't reproduce it on their end so it must be you. Always the same answer.

Always the same copy paste answer. Cannot duplicate on our end.

They have an incredible customer service. Their prices are outstanding. They are knowledgeable and fast in solving problems. I recommend them to all my friends.

Probably the best customer service I've had in a long time. They guided me through every step of the process to get my VPS setup and were very patient and answered all of my questions.

The best customer service I have ever experienced. Very patient and guided me every step of the way and answered all of my questions. Couldn't be more satisfied.

Awesome service and great support! And I don't have to go through 8 phone menus, 3 waiver signatures and a blood test to get help that is helpful... you guys are great really appreciate it!

Fast and great support! Thank you :) I suggest hostwinds. Why?
1) Fast
2) Good Support (they helped me a few times)
3) Pricing cheaper than some other company I tried

The purchased IP was blocked after one day of use. Although it can be replaced for free, it took me an afternoon to change 6 IPs before I got a new usable one.

I have had the same web hosting provider since the 1990's and need to find a new one. The services that Hostwinds provides, cPanel in particular, are much more advanced than what I had been using, and even though it is a lot of work, I think it will be worth it. Most of the work has involved migrating from asp.net to php. The chat support is very helpful, but here are some things that they were not able to tell me (for shared business hosting):
• To use the index file in a subdirectory as the 404 error page, put this into the subdirectory's.htaccess file:
ErrorDocument 404 /subdirectory/index.php (the path descends down from public_html).
• To use a server side include, the syntax must be exactly like this (note no space between the initial hyphens and the hash mark; I was going nuts):
<!--#include file="banner.htm" -->
And to use ssi's in regular.htm files, put this into the.htaccess file:
AddHandler server-parsed.htm
• Email aliases are created using forwarders.

I signed up for the "Windows" VPS Managed services and it's been a few days and the service is working GREAT! And since I got the service I only had to contact support and they fixed my server and setup my backup add-on which didn't take long at all. So if you want my opinion the help and service is GREAT! And I will surely recommend them.

Great Chat with Callan prior to purchase. Alex spent almost two hours assisting us with technical updates after purchase - patient, knowledgeable, professional, and friendly!

Uncommon. Unparalleled.
After spending around 8 days trying to get technical help from other companies who were key players in our solution - from software OEM to developers, but who did not, we were left in the lurch. Hostwinds, whose hosting service was only a small part in the total solution that we needed, was the only party who cared to tie it all together. All of it. They did this with patience, depth of knowledge, professionalism, and friendliness. They spent around 20 minutes with pre-sale help, their technical configuration guys were done in around 15 mins after purchase. And many hours later at night when we got stuck, one of their technical support engineers spent almost two hours assisting us with setup that was way beyond their hosting scope. Step by step. And I mean, step by step. Link, fields, required entry. Thank you so much Alex and Callan! Stellar customer service.