Hotelogix

Dear All,
I write this review behalf of my satisfaction with Hotelogix product. I am a Hotel Owner of middle east Asia. Few months back i heard about Hotelogix and then i applied 15 days free trial of this. I am very with their services, support and price.

Thanks To Hotelogix...

They offered a low price with many options but we have to pay for their fee before demo and start to set up the software for channel manager. There is virtually response immediately but It look few days to get the response from the person they called account manager for our request but no thing changed after they said our requested are done. We couldn't use the system for three months from we paid for their services. We wasted three months of the time.

Working with Hotelogix has been the most miserable experience to date with a booking system.

I was just going to go quietly away assuming that their product was for larger properties, with multiple locations because it was so user unfriendly and they weren't able to address my concerns.

When I explained that I was actually leaving, ((I had given them a last year to try to fix the problems)) they then refused to give us the information about our customers and the upcoming seasons reservations. I practically begged and Ankit kept deferring to the "Management Team".

Today he came back, finally, and said they would not let me access our client base and reservations, nor would they provide me with an excel spread sheet to transfer the information unless I paid them for it.

DO NOT USE THIS COMPANY EVER!

We signed up with hotelogix in good faith. As time went on it we had to add this service or that. We are a very small company. We paid every invoice as it was sent to us. Seven months in they hit us with thousand dollars of back invoicing for their accounting mistakes. They would not let us space out or break up these charges with out shutting down our services. We paid them though we were in our first year as a small business. We started looking for a new booking engine and integrated with little hotelier in Sept. We alerted hotelogix that we would no longer be using their services. They charged us through automatic withdrawal from our account 2 days prior to invoicing was due for the month of Oct when we were ending services on Sept 30. No contract was ever signed. They are refusing to refund charges by saying there is a 30 day cancellation notice for services. This is not stated in any paper work or email I received from them, it has never been stated on any invoice sent from their company. It's really not the money. I have no issue with paying my bills it's the dishonesty. Back charging for mistakes by their accounting department, refusing to work with a small business in their first year of business, withdrawing funds day early from bank accounts, refusing to refund monies for services not delivered. Scumbag business practices.

I can say nothing positive! The entire system needs to be reworked! Its not easy to use. The lack of manuverarbility is horrible! Cant check guests in! Cant add charges, you cant do anything with this system. Total and completely worthless. If your shopping for hotel software shop elsewhere. Its not worth it. The headache, the lack of training, which is done on skype or zoom, no local no hands on nothing. The system looses reservations, double books, overbooks, and is not designed for a larger hotel system! The lack of communication skills, is beyond awful!. You have no ability to verify stay overs vs checkouts. You have a hundred popups to get to one screen. Did i mention the horror with groups. You cant check in multiples on the group, without freezing the system. You cant operate more than one computer at a time with the same system. And to top it all off, in a very vunerable system, if you have one pissed off employee, they can log in from home and wipe out the entire system, with a couple of clicks. This is the worst system I have ever seen! Look elsewhere, where you can get the hands on support your business needs! Don't waste time or money on a system that can not perform!.