HotelPlanner

Jair was patient, thoughtful and thorough in locating a room in a specific section of San Francisco so I could access UCSF medical center. He made sure the room was what I required and at a reasonable price. He also made sure I had cancellation insurance.

Mildred was excellent at finding me a room to meet my needs. She took the time to ask and got me the right room and travel protection for the off chance that my trip is messed up (*planes). Speaking with a person is important! Thanks for having such a great customer service representative!

James listen to my predicament, I told him what I'd like to do and he took care of it instantly and except for a mistake with my email address everything was wonderful.

I wanted to make sure this was not a3rd party booking service and he disregarded my question and ask me did I want to book a reservation. I said yes, but could he answer my question and hung the phone up. If I could give him negative numbers I would

After so many time contact with Mariotte sometime disconnect for no reason today lucky day. I spoke to Alex. He very helpful from the beginning to the end so the problem solved in one time and one time only very happy now he deserve a five star service. He cancel for Mr. Quach two nights confirmation and this is the new reservations 😂😂👍👍

Hotel Planner booked reservations for the incorrect date and failed to previously advise that the fee was non-refundable; how can a business make a mistake and fail to refund my money for a service that I will not receive and can not use!

Tried to book 3 rooms asked for a govt per diem rate - couldn't offer it then I asked for the tax and fees per room kept giving me the total for all three rooms and when I clearly asked for the taxes and fees per room I was transferred to service line that then disconnected me

Very pleasant. It was quick and all info was understood.
As a business owner it is important for me to get things done the first time without a lot of waiting.

Felix, was excellent, he was exceptionally patient, explaining with specific details about what and how to make my reservation. He understood that I was not familiar with making reservations on my phone and that I am a Senior Citizen. He was wonderful!

Luis Rodolfo was very knowledgeable and understood my needs & requirements. In an expeditiously manner he was able to address all my concern's. Highly professional

Paige was amazing! She diligently helped me find a place to stay when my reservation was canceled by my original hotel due to over booking. We were on the phone for over 20 min, and she was very patient and kind. Thanks again Paige

I called to confirm information on amenities at the hotel prior to booking a reservation as I received some info from a guest staying at the hotel that posted amenities on the website were not available. I wanted to speak with the hotel directly but the representative did not have a direct number to the hotel. It was confirmed by the reservation team that the pool is open and functioning and that they have a nightly reception. Both turned out to be incorrect. Apparently there is no or limited information transmitted to reservations department from the hotel. I would have been extremely angry had I booked a reservation at the residence inn in Poughkeepsie NY to find what had been confirmed by the reservation department was in fact not correct upon arrival.

I called Edward with a problem understanding rates. He explained clearly how to manage the reservation process and I am now half way through a 14 day stay at your location in Oregon WI.

I just had a phone call to confirm my reservations, and fix a problem that I thought I had! I am not computer savvy, and Joyce helped me immensely! She also found out that my hotel reservation had been canceled. She was so calm and friendly it helped me through this very stressful moment of thinking I did not have a reservation for my sister, my mother and myself for my mother's family burial. She really really listened and helped me out! She couldn't figure out either why My reservation was canceled so it turned out to be a blessing that I called in because I cannot find any of my paperwork online for my reservation! Thank you very much, Joyce!

Very courteous. Attempted several times with success in booking a room which fit our requests and rate we could afford. Wonderful experience with him.

Abeni was extremely pleasant and helpful answered all my questions without hanging up on me per previous phone call with a different employee
when I asked about fees and Michigan's tax rate.

I called a local number for the Renaissance Hotel. I was seeking four nights stay in downtown Montgomery. I had an aunt joining me for a special visit. I didn't realize at first that I wasn't speaking with a hotel representative. The gentleman was very helpful in providing rates for other hotels. I was equally reading reviews and comparing cost through Priceline.
When I shared with him that I could secure four nights slightly less than the approx $940 he quoted for three nights, he told me that he could give me a comparable (non-refundable) rate if I paid in full. I gladly agreed. I didn't realize that my card was locked (protection from fraud), so my aunt gave her number while I was online unlocking my card. The confirmation email was sent to me. Unfortunately, I didn't check the dates but trusted the kindness of the representative.

The hotel bathroom had mold on the ceiling and the floor was dirty. I took a paper towel and wiped the yucky residue from the floor. I was most disappointed when we returned to the room and found the trash, towels, and beds in the same condition. Surely, if I was looking for a room at the Renaissance, I did not want to be in a hotel that provided no daily room care. This experience was a total let down.

I was fortunate that Kayla answered the phone. She was kind and professional and went OUT OF HER WAY to do everything possible to assist us. It's
Rare to receive that kind of personalized service and I hope they realize how lucky they are to have an employee of that caliber. Thanks again, Kayla!

Trying to get my family out of harms way for the hurricane. The service I received from Shaun was exceptional! He was able to place my family and our dogs in a nice, safe hotel. Thank you.

After many credit card denials. We got it right the third time. George was very patient with me. Also he was very concise in going over the booking. Did not talk fast and annunciate his words. A skill that is fading away in the customer service segment.

I called. Brandon answered the phone. I made my reservation and that was it. I did find a reservation online at the same hotel with the same accommodations for $61.00 cheaper and the choice to pay after I arrived. I didn't get that info from Brandon, but I would like to have the $61.00 taken off if possible.

Called to reserve a room and lady at the front desk was very short with me. The room I was looking for was available on Expedia but she said it wasn't available. She didn't offer any explanation or suggest options. She hung up without any niceties whatsoever. I booked the room with Expedia bc I am
Joining family there. It is a nice hotel and usually very friendly staff but today was not a pleasant experience.

Ebony was excellent on the phone assisting with my reservation. Very friendly and professional. I did forget to ask about the NCORP group discount for the room. Is it possible to adjust the rate for that discount?