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HotelPlanner has a rating of 4.2 stars from 1,290 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job, and young lady. HotelPlanner ranks 11th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Christina made our reservation seamless. Very soothing voice and very professional. Her knowledge and competency was so appreciated. In my travel experience I'm not often met with these qualities. She deserves a raise
I called to ask if they had internet and power, before booking, because allot of people don't. Her response was cavalier and condescending. Thankfully, I looked deeper into the safety of your establishment and found reviews suggesting drug activity, so we found accommodations for elsewhere.
Carlos Elias was friendly & professional! He helped me find a hotel within my price range fast and was of great assistance.
Dianne C was very polite. She helped me find a place that l was comfortable with & met all my needs.
Hello Greg,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Dianne, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Humbert was so generous with patience and knowledge. He has old world manners
And made me feel welcome to La Quinta.
Greetings Norma,
Thank you for your feedback! We are happy to hear that our team was able to assist yo with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Great customer service! Was able to reserve the rooms I needed to accommodate my mom's disability! So thankful for that!
Hello Brenda,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Young lady, Lakeaia was so pleasant, helpful in asking if we need special access because of our age. Explained every detail, pricing and covered all questions. Excellent work Lakeaia.
Hello Rhonda,
Thank you for taking the time to provide us with such lovely feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with Lakeaia, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The last step to of a crazy back and forth from Austin to SFO, we really needed a late night crash pad!
Perfect solution a lovely King room with late check-in and no hassle!
James was great and most helpful!
Michael H
The operator was very polite, answered all my questions politely and quickly, was done in 5 minutes. Well down.
Hello Phil,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She clearly took my information and made sure it was correct, and friendly. I appreciated the funeral discount too.
Hello Mary,
Thank you for your feedback! We are happy to hear that our team was ale to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Said that reserved a pet friendly room and they would not let me in. But they took my credit card #.
SCAMMERS
Greetings Christopher,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Karen could not quote me B W Rewards rates for a room. She was quoting rates double what I saw online. What is going on?
Hi Grover,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Giselle was extremely pleasant and helpful during our conversation. I had been having difficulty receiving confirmation e mail, and she was very patient. I know in her job, she probably encounters her share of demanding folks, but she was nothing but pleasant with me
I'd like to recognize Zoila for her friendly attitude and excellent customer service that goes above and beyond the expected. It keeps me coming back time after time. It's always a pleasure to be greeted by her warm smile!
Hello Mary,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear that you had such a great time booking your reservation with Zoila, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
On July 21, after suffering through a horrendous experience at Detroit metropolitan airport with the delays and cancellations, I needed to stay in the Detroit area because I could not get out. All hotels around the airport were booked so I booked the Kingsley Inn in Bloomfield Hills Michigan with you. I was charged at least TWICE the going rate. I feel that I am due a refund on half of the amount that I paid because I paid for the cancellation insurance.
The Plaza is a complicated Hotel. Myriad of rooms. This gentleman steered us through to the best solution and was pleasant and very humorous.
Hello John,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Hugo was very informative and knowledgeable. You are crazy if you think I'm going to have 50 characters to say about booking a hotel
Hello Paul,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Hugo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Melanie.Planelles@HotelPlanner.com
I called about a reservation that was needed and he immediately gave me the number to the hotel so I could call. Great response!
Hello Connie,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Brad, that did a wonderful job and helping us get a reservation for September 10. Greatly appreciated.
Experience on the phone with representatives was amazing but room was just ok - there were no trash cans, towels and bed linen are stained and worn need to be replaced, TV was analog no cable channels. Linen closet was dirty iron and ironing board pad were just ridiculous nasty and usable. The good things are There were a small microwave and refrigerator.
Fabulously helpful.
This man needs a raise UP
I just needed information I really couldn't find anywhere. Great guy
Hello Cynthia,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I needed help with my reservation. Whoever i was talking too said his name was Johnny Bravo. He could not help me in no way because I didnt have a confirmation code. I told him I lost my email so there was nothing he could do to help me. He was very rude about it.
He tried very hard to answer my questions. When he could not, he attempted to contact the hotel directly but after a long less than ideal hold time ( no fault of the agent) he returned suggesting I leave my number for a hotel representative to contact me. I hope the latter takes place and my inquiry was not in vain. Anyway the agent was very nice and polite.
The representative was professional and pleasant to work with. Assisted me with finding alternative motel due to full booking at my original choice
Hello Van,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Lauren was very easy to understand and answered all of my questions.
I have hearing issues and her help was greatly appreciated 😀
Quick and easy! Tyler job the job done and I didn't waste an hour doing so. Start to finish less then 5 minutes
Hello Rebecca,
Thank you for your feedback! We are happy to hear that Tyler was able to book your reservation with ease and in a timely manner. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called looking for a last-minute room in Rockland, MA. The hotel I asked about was full, but Cesar quickly found one nearby within my budget. Friendly and efficient. Highest recommendation!
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Greetings Audrey,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with Carlos, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles