• Hotelwiz

Hotelwiz

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Overview

Hotelwiz has a rating of 3.7 stars from 1,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hotelwiz most frequently mention great price, easy process, and front desk. Hotelwiz ranks 2nd among Travel Deals sites.

Positive reviews (last 12 months): 75%
Positive
42
Neutral
2
Negative
12
3
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How would you rate Hotelwiz?
Top Positive Review

“Great hotel!”

Claudia C.
8/31/22

Very pleased with everything! Convenient location close to I-85 & COSTCO. 24 hour coffee in the lobby, professional staff, good hot breakfast, clean & comfortable beds. (Coffee could be better. It had an aftertaste that could've been caused by the water.)

Top Critical Review

“Don't book through hotel wiz”

Courtney H.
2/2/24

Horrible and terrible Can't modify reservations at all even if you book early and someone from hotel wiz tried to request money from a different account of mine sayin it was for the hotel I don't even know how they got my other account information and they don't answer the customer service site just hangs up on you so you can't get into anybody and when you do, they're not very nice and they're very rude. I do not recommend this at all stay away from hotel wiz!

Reviews (1,841)

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Reviews that mention popular keywords

booking process (36) customer service (62) credit card (29) booking experience (23) hotel room (30) front desk (41) hotel wiz (37) confirmation email (16)
Thumbnail of user russelll264
Maryland
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

In a jam I looked for the nicest hotel that was the most affordable and hotelwix came through. The process was very easy and quick! Would definitely use again.

Reason I chose this business:

Cheapest price, nicest place

Thumbnail of user robertw4297
Texas
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

Like i said in the title. Cheapest pricest the fastest. No effort process. The hardest part was linking the reservation to my calender. And that was an accident lol.

Reason I chose this business:

duckduckgo.com

Thumbnail of user lisad2755
Spain
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

After doing a price comparison among websites I found Hotelwiz. It was the best price around. I reserved the hotel and received immediate confirmation. Perfect.

Reason I chose this business:

Best priced hotel.

Thumbnail of user rons1526
Georgia
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

I found it very easy to book my room with hotelwiz.com. It only took about 2 to 3 minutes to fill out the form, and I was done. Hotelwiz makes booking rooms easy with a simplified form.

Reason I chose this business:

I chose Hotelwiz because I was looking for the Hampton Inn in Dublin, Georgia, and Hotelwiz came up as a way to book the hotel.

Thumbnail of user jamesj2822
Tennessee
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I had to go an get a new key 4 tines an I left a 6 pack of ale 8s an they wouldn't give them back said the cleaning lady took them I'd like a refund for my stay please

Reason I chose this business:

Cause it was the cheapest but I was disappointed

Thumbnail of user matthewg1423
Indiana
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

Like the title says, I was looking for room at a specific hotel in hiroshima and the rooms were sold out on the website. I was able to book a room through hotelwiz and keep my plans!

Thumbnail of user rhetts12
Ireland
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

We were able to book our hotel in Dublin at the airport and arrive at the room 30 minutes later. Using it was fast and easy, and the fees weren't nearly as bad as other hotel bookers.

Thumbnail of user scottm3621
Minnesota
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

Not much to say, But I never heard of Hotelwiz before.The experience was just fine. I like the price you had.

Thumbnail of user jimn674
Ohio
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

Will never use Hotelwiz again. One of my worst experiences this year. If anyone asks, I'll tell them to stay away. There are many to choose, don't choose this one. Total ripoff

Reason I chose this business:

Big mistake. Randomly selected

Thumbnail of user jesusm336
Puerto Rico
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

After looking for 3 day I just find the best price with Hotelwiz at
Vegas the price was very competitive and the booking really easy. Highly recomend this site with excellent prices.

Thumbnail of user randyl461
Illinois
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Hotelwiz not only provided me with the most economical rates available but they did so with one of the most trouble free apps I've ever had the pleasure of using.

Thumbnail of user jessec640
Texas
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Smooth very smooth. After a long day. I was looking for a easy user friendly process and Hotelwiz simplified finding a hotel at the right budget and in a very safe location

Thumbnail of user brittanyc601
Massachusetts
1 review
0 helpful votes
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October 24th, 2022
Verified purchase

Not the best. I had picked a deal with a free cancellation. However it didn't come with it. So when I got to the hotel and tried to cancel I couldn't.

Reason I chose this business:

I would try it again

Thumbnail of user veronicac514
Virginia
1 review
0 helpful votes
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September 22nd, 2022
Verified purchase

We needed a booking last minute for the night and hotelwiz offered the lowest price. Booking was super fast and for the best rate! Incredibly impressed

Reason I chose this business:

Found online

Thumbnail of user jaycynt
Ohio
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Booked through this site for the first time and got the cheapest price and when I got to my hotel they only needed my id and I got my room key the fastest checkin ever

Reason I chose this business:

Had the cheapest price

Thumbnail of user paulac990
Indiana
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

I booked the day before I needed the hotel and got a good deal. It was nonrefundable, but since it was made the day before I needed it, it didn't matter.

Thumbnail of user cyberz
India
1 review
0 helpful votes
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September 5th, 2023

What a servicer provided by them, awesome service and polite staffs with good behaviour and the owner was really humble and polite with golden heart, I highly reccoment it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kerrylo
California
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase

Rude did not want give back refund after cancelation and lied saying he canceled and refund would be when I had to go back and dispute the charges when it should have Just been put back

Thumbnail of user lazarom24
Florida
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

We are traveling with family members we booked three rooms in Rome Italy one under my name Lazaro Merzer at hotel Colonna Palace June-22 To 24 2023 I received my confirmation for 1 Room 2 nights

My cousin reserved two rooms under Silvia Martinez same hotel same days and has not received her confirmation the hotel also cannot find a reservation for her. I haved called your company by Holding for an agent for over 1 hour and no response.

Reason I chose this business:

Internet search

Thumbnail of user choi
KR
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

Helllo Im Adler I booked your hotel last day. At first, thank you for your information you provided me. I really expext time time when we meet on December

Reason I chose this business:

Last week my girlfriend found yout hotel on Agoda. The facility in hotel looked so nice! So we choose your hotel

Thumbnail of user cristinek7
California
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

We were in a terrible situation and came across this website. We got hooked up; checked in within 45 min and had excellent rates and accomodations. Thank you Hotelwiz!

Reason I chose this business:

Cost of hotel

Thumbnail of user johnb12228
Canada
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

I don't want to put 50 characters
I don't want to put 50 characters
I don't want to put 50 characters
I don't want to put 50 characters
I don't want to put 50 characters

Thumbnail of user essame5
Missouri
1 review
0 helpful votes
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June 18th, 2023
Verified purchase

I cancelled my reservation because the hotel was under construction. The hotel management did not object, I called Hotelwiz and told then that I need to cancel, they said that they will call the hotel. According to the hotel management, Hotelwiz sent an email and the hotel management confirmed that they did NOT charge me, so Hotelwiz is holding my money and not refunding it for no reason I called several times, every time they ask me to call this number *******203, I called several times on 5/16, one time I waited for 32 minutes for someone to hangup on me without saying a word, then again I called and waited for one hour and 19 minutes again to be hanged up on without a word. I NEED MY MONEY BACK!

Reason I chose this business:

Big mistake!

Thumbnail of user mitchellb276
New Mexico
2 reviews
0 helpful votes
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June 22nd, 2023
Verified purchase
• Updated review

I called you guys spoke to a very rude agent that wouldn't let me talk to ask if my reservation was able to be cancelled he said yes...but as he tried to cancel it did not go thru so I was stuck with it and I was fine with that. I get to the hotel and my reservation is CANCELED. Luckily my son still had his or I would have taken a 4 hour drive for nothing. I call and speak to the same RUDE agent that continues to think he's correct about everything and won't let me talk plus I can't understand A WORD he's saying(FOREIGN AGENT) and told him what happen that I wasn't the one that canceled but he refused to listen or believe me until I told him what I previously mentioned and that he was the one I spoke to originally...at that moment he put me on hold and came back saying I would get a full refund...WHERE IS MY REFUND!?⁰2÷

Reason I chose this business:

Lower hotel prices

Moves really slow to where you miss the deal you're...
April 29th, 2023
Verified purchase
• Previous review

Moves really slow to where you miss the deal you're looking for. But after 4 tries I got thru.

Thumbnail of user tammyc1069
Iowa
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

Unfortunately, I have to report that I experienced a terrible situation with this hotel booking site. Initially, I received my hotel booking confirmation email and checked into my hotel for a 2 night stay. 4 hours after checking in, I received a phone call from a Hotelwiz.com representative telling me that my credit card was declined and then she pressured me on the phone to re-pay for my hotel stay. After my refusal, the representative hung up and then called the hotel to request that they cancel my stay. The hotel refused the request. The next morning, I received another email confirmation for my hotel stating that I was being charged double the amount! Before contacting my credit card company to dispute the double charge, I called Hotelwiz to dispute the bill and spoke with a customer service representative that was no help at all! This led me to contact my credit card company that will be handling the dispute. I did make a 2nd call to Hotelwiz and spoke to a 2nd representative who was more professional in listening and handling the situation. However, this was a terrible experience from the start. I travel extensively and have never had a situation like this happen!

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