Hotelwiz

The room was dirty with hair balls in the corner of the bathroom, the smoke detector was missing, the walls were stained, no weather stripping on the door, unsavory people congregated on the bottom floor drinking and smoking pot. One of the worst places I've ever stayed.

This site advertised lower rates compared to other sites but when I arrived at the hotel after booking, I come to find out I still needed to pay close to $250 dollars in resort fees and parking which wasn't disclosed previously.

First attempt failed. Because price was no longer available. So rebooked at higher price. Appears a bate and switch. I went back and searched again and the lower price appears to still be available. Not cool

Went to check in to the hotel and they did not have a reservation for me. Hotelwiz said they confirmed the room with someone who doesn't even work at the hotel. I spend over $2,000 on a room that I was not able to stay in. The hotel was sold out and I still have not received my refund or email stating I would be refunded.

Got charged twice, I emailed and got email back. The called few days later, now I have to prove I got charged twice, no big deal, just sent bank statements. But why is it cheaper for me to not go through 3rd party and just go straight to the hotel?

I booked my hotel room for almost $50 less than any price I could find on other sites so I was thrilled about that. The only thing I didn't like was that it took hours to get the confirmation email so I worried for awhile that the hotel wasn't actually booked, but it did.

Hampton inn at one time was a great motel to stay at. Not this time. The room when we opened the door had an odor like someone threw up. We went to the manager and she brought some spray, still stunk. Too late@ night to find a different motel.

Received email confirmation from Hotelwiz for stay at a Disney World resort. Called Disney resort to confirm and they do not have my reservation using confirmation numbers listed in Hotelwiz email. Very confused and concerned if my paid reservation exists.

I asked for a refund for one of my two nights because the hotel was not up to my standards. The customerservice department was awful and even though the hotel manager approved my refund for the second night Hotelwiz refused to refund my amount I will be reporting this company directly to the federal trade commission for fraud.

It was my first time booking through Hotelwiz, I was able to check in with no problem and it was at the lowest rate available... my took was amazing as well, 12th floor king size with a nice view... very much worth it.

Was not able to check in due to their policy of not renting rooms to people living in the same city. I have not been refunded as of 5/22. Customer service with hotelwiz and the hotel have just been blaming each other

I was skeptical at first because the website showed prices a lot cheaper than other sites, but it proved to be accurate and simple. I think it would be better if the charges were not in USD (this was a hotel in Canada and I live in Canada) to avoid exchange rate fees, but otherwise a simple and cost effective way to find hotels.

1st experience using a service, Hotelwiz, to to book hotel stay. This was part of a gift for a special couple. It was very easy at a good price. I did call the hotel to confirm they had the booking. I am very pleased with Hotelwiz, they confirmed I had received the confirmation. I will use this device myself for all our travels. Thank you Hotelwiz for taking all the headache away!

I booked it and when I got there they told me that they were overbooked and squeezed us in a tiny room. They had no clean blankets or towels and the place wasn't even cleaned up good. There was black stuff and hair in the bed. Something that resembled pet food was all over the floor. Someone else's was in the toilet.

I thought booking online was better than doing it at the hotel but boy was I wrong. I arrived at the hotel and go to check in I hand the women at the desk my ID and she informs me that they don't rent rooms to local residents no where on the Hotelwiz website did it say no local residents for this hotel. It even asked me for my address before I even put my card info in to pay. If the hotel doesn't rent to locals then the website should not allow the booking especially since payment is non refundable

Do not book a hotel room through this company. I booked a room with them and then found out the hotel did not have rooms available. Then I told Hotelwiz that this was the case and they called me and asked me to call the hotel to cancel. So I did call the hotel and they said no problem and did not charge my credit card. Then I got a message from HotelWiz that it was non-refundable and they would collect the money anyway. Crooks!

The hotel was great - very clean, easy to get to from the Winnipeg airport, great front end staff, and a fantastic staff in the breakfast room. My only concern was that while most other guests that I noticed had breakfast vouchers. I did not. The front desk said that the "3rd party" that I booked through did not offer that in their package.

On the website said had hot tub in the pool area but it was not in operation. I booked this hotel for that purpose. I had to end up staying because I couldn't cancel because I made the reservation thru this website and if I cancelled I would still be charged which I don't think was fair to me because wasn't my fault the the advertising said hot tub but wasn't.

Wouldn't allow me to change the date to the day before because I accidentally scheduled the same day! Wouldn't allow me to change the name! "This is non refundable" I don't want a refund, I want it for the right date! Had to stay an extra to get my moneys worth for 200 a night!

I got a really good rate with hotelwiz, so I wanted to confirm that it was in fact real and called the hotel the next day to confirm that they had my reservation and they in fact did. I will use hotelwiz again!

Reservation numbers provided by hotelwiz did not match what Hotel had on file, the good news is that the hotel did have the reservation under a completely different booking number than the one provided in the confirmation.

I booked through this site and when I got to the hotel I was told the credit card used to book the hotel had been declined. I had to pay for the hotel room agian. When i went and checked my bank account I had a charge from this company on my account and the hotel. I called the customer service number for this company and they told me that the charge was actually just a hold on my account and would be cleared by the bank within a few days. The charge by this company was processed and never was cleared from my account. This site is more or less a scam masquerading as a travel agency that gets you double charged for a booking through them.

The online registration process was simple and fast, and the Hotelwiz and hotel registration numbers were provided immediately. When I called the hotel to verify the reservation, they had not yet received it from Hotelwiz. If the hotel confirms my reservation in the next day or so, I'll raise the review to 5 stars.