• Hotelwiz

Hotelwiz

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Overview

Hotelwiz has a rating of 3.7 stars from 1,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hotelwiz most frequently mention great price, easy process, and front desk. Hotelwiz ranks 2nd among Travel Deals sites.

Positive reviews (last 12 months): 75%
Positive
42
Neutral
2
Negative
12
3
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How would you rate Hotelwiz?
Top Positive Review

“Great hotel!”

Claudia C.
8/31/22

Very pleased with everything! Convenient location close to I-85 & COSTCO. 24 hour coffee in the lobby, professional staff, good hot breakfast, clean & comfortable beds. (Coffee could be better. It had an aftertaste that could've been caused by the water.)

Top Critical Review

“Don't book through hotel wiz”

Courtney H.
2/2/24

Horrible and terrible Can't modify reservations at all even if you book early and someone from hotel wiz tried to request money from a different account of mine sayin it was for the hotel I don't even know how they got my other account information and they don't answer the customer service site just hangs up on you so you can't get into anybody and when you do, they're not very nice and they're very rude. I do not recommend this at all stay away from hotel wiz!

Reviews (1,841)

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Reviews that mention popular keywords

booking process (36) customer service (62) credit card (29) booking experience (23) hotel room (30) front desk (41) hotel wiz (37) confirmation email (16)
Thumbnail of user courtneyh537
New York
1 review
0 helpful votes
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February 2nd, 2024
Verified purchase
• Updated review

Horrible and terrible
Can't modify reservations at all even if you book early and someone from hotel wiz tried to request money from a different account of mine sayin it was for the hotel I don't even know how they got my other account information and they don't answer the customer service site just hangs up on you so you can't get into anybody and when you do, they're not very nice and they're very rude. I do not recommend this at all stay away from hotel wiz!

Reason I chose this business:

I didn’t mean to I was tryin to book through the hotel and somehow it booked through them

Easy webisite enjoyable
January 3rd, 2024
Verified purchase
• Previous review
Thumbnail of user claudiac566
Virginia
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

Very pleased with everything! Convenient location close to I-85 & COSTCO. 24 hour coffee in the lobby, professional staff, good hot breakfast, clean & comfortable beds. (Coffee could be better. It had an aftertaste that could've been caused by the water.)

Reason I chose this business:

Best price!

Thumbnail of user karene1577
New Mexico
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

Although I haven't arrives at my hotel yet, which will be in a few days, HW immediately emailed me the confirmation and the agreed upon price. They actually are the cheapest across the board for this reservation. I hope to use their service again

Reason I chose this business:

It is the cheapest to use

Thumbnail of user sandrad2457
Pennsylvania
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Hotel is okay for the money, the 1st night we were put in a room where the A/C didn't work and it was nasty, was told at first no other suites were available. After staying in the room a few hours called to complain but then told they did have another king suite right next door & we were moved to a new room. Suggestions, please be more thorough with cleaning, & the elevator should be cleaned as well, floor, walls were not cleaned at all during my four day stay. Breakfast bar was okay for a small hotel. Coffee was good.

Thumbnail of user bryonh40
New York
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Booked the place because it had an indoor pool. Pool was closed. Room was very dusty, dirty,stained sheets, stained towels, bathtub drain very slow, and what looked like in the bathroom door a crap smear. I would fire the housekeeper crew that doesn't know how to clean.

Thumbnail of user barwicd
Washington
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

Thought I'd give these guys a try after using so many others in the past. Must say they were quick, easy, and absolutely had the best prices! Will check with them first in the future. Thanks for a great experience!

Reason I chose this business:

Great Deal!

Thumbnail of user alexal80
Oklahoma
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

I enjoyed my stay at Virgin Hotel by Hilton Las Vegas. The entire hotel was very clean, new and trendy. Plenty of food options. I enjoyed using the gym, spa and juice bar upstairs. Casino & bars definitely get a bit smokey and noisy at night but that's to be expected. Location is in a more quiet area off the strip very close to the airport. Staff was friendly. Bed was comfy. Loved the crystal themed lobby and Palo Santo toiletries.

Reason I chose this business:

I chose HotelWiz because they had the best price guaranteed of any other booking service!

Thumbnail of user kaitlyns154
Canada
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Booking was easy and more affordable then all other options for the night we were looking at. Only issue was there is no option to include that we needed a pet friendly room, so I had to contact the hotel myself and let them know.

Reason I chose this business:

Most affordable cost for room vs the hotels website and other sites like booking.com or expedia

Thumbnail of user janicef636
Arkansas
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Flew in for one night to watch the eclipse period needed somewhere close to the airport and this hotel certainly fit the bill. Free shuttle service to the airport we had to get a ride there because we arrived after 10 PM But a nice family gave us a lift. Room had all the basics the fridge, microwave, TV, Queen beds. Quite Adequate and breakfast was included

Thumbnail of user rickyq9
New Jersey
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase

Easy-to-use and nice clean rooms, friendly staff... We got stuck at the airport and needed a place right away. Can't get to the family for Christmas. Thank you white X mas!, now at this hotel. Not happy but glad that we got a room here... feel worm and safe...

Reason I chose this business:

Stuck at the airport

Thumbnail of user julianc215
California
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

The website was easy to use. I could book at any hotel for good prices. In fact, it details the total price for all nightly stays. There were also details on what payments are accepted and notified me in advanced on whether an ID is required (which it is).

Reason I chose this business:

To book a great hotel at a great price.

Thumbnail of user kathyg904
Texas
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Once confirmed, I immediately received an email with all needed info. Upon arrival at the hotel there were no questions, no issues. They had all of my information... only needed proof of identity and card for Incidentals.

Reason I chose this business:

Great price

Thumbnail of user williamb5227
Georgia
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

I was able to book a room thru these guys for $50 per night I usually pay $94 + fees/taxes for. I found them on Google and was hesitant as it seemed "too good to be true". I'm shocked at the ease of doing business and even more shocked at the continued correspondence from them to make sure I got in and checked in alright and had no concerns I guess to ensure repeat business... which they'll definitely be getting from me!

Reason I chose this business:

Best pricing on Google

Thumbnail of user lesliem841
Texas
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

This site is so user-friendly, and booking my reservation was super easy! It literally took less than two minutes, just as the website said. Also the company called the hotel prior to my arrival to ensure I had a reservation!

Reason I chose this business:

I choose to use this company due to the lower price I was charged. It was less expensive than the hotel’s website.

Thumbnail of user raymondj534
Florida
1 review
0 helpful votes
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October 15th, 2023
Verified purchase

The hotel suite I booked was at least 50% cheaper than any of the other booking sites. My room key and the welcome gifts were available for me at the concierge upon check in. The rooftop pool and hot tub were welcome perks on a weekend full of 90-degree days.

Reason I chose this business:

I have had previous good experiences with booking hotel stays with Hotelwiz.

Thumbnail of user kennethb1362
Virginia
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

This experience was Excellent! Customer service has been outstanding and provide a great price.
I look forward to using your services again and I will tell my friends about the services that you provide.

Reason I chose this business:

It was recommended by a freind who has used the site many times

Thumbnail of user heidim714
Washington
1 review
1 helpful vote
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July 31st, 2023
Verified purchase

Was a bit concerned when Google showed a substantial savings from some better known sites, but looked at the reviews and felt more comfortable. I made same day reservations, saved a good amount, no issues checking in. Would definitely use Hotelwhiz again!

Reason I chose this business:

It saved me nearly $100.

Thumbnail of user annettev108
Washington
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

I've done research before I actually picked.
This is by far the BEST deals that I have ever seen. The amount the fast service absolutely no problems at all in retrieving my confirmation code. I am so grateful for this HotelWiz. It was affordable and helped out tremendously when on a budget.

Reason I chose this business:

Best deals best prices you can't pass up.

Thumbnail of user winstonc85
Colorado
1 review
0 helpful votes
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May 20th, 2023
Verified purchase

It was a pretty good service. But make sure to check the actual websites before booking through this third-party. In Vegas the resorts often offer exclusive rates on their websites. I could've gone my three days for $99 total, but instead ended up paying over 300 on this website. Nonrefundable

Thumbnail of user charlesc2390
Illinois
2 reviews
0 helpful votes
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August 26th, 2022
Verified purchase

AND, 3 of us are NC State Univ. Graduates. Memories, jokes and lies … Second night at Homewood Suites and accommodations could not have been better! Reservation exercise thru Hotelwiz was straightforward and painless. Will use again on trip home.

Reason I chose this business:

Convenience

Thumbnail of user dereks647
California
2 reviews
0 helpful votes
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May 31st, 2023
Verified purchase

Was rather put off when first thing asked was the tv in that room doesn't work, will that be to your liking?"
I smiled and said no, I except a working television. Perhaps that took my husband and I for only briefly needing the bed.
The room was very spare, but clean. There was a chokingly strong air freshener somewhere that made the room smell heavily of chemical/floral "fragrance".
There was only a full bed and it was supposed to be a queen, but we're too tired to argue and just wanted to sleep.
The staff were all very, very nice. With the exception of the young Indian gentleman asking about the tv… we will have another story to add to our tales

Reason I chose this business:

The lowest price

Thumbnail of user robertl4196
Oregon
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

Easy peasy - no problems getting around the site. I changed the search in the middle to see if there was a better deal and found something more than adequate for a pretty decent price. Booking was a snap, especially for a first time. Hopefully everything down the line will be just as great!

Reason I chose this business:

Least costly of the hotel websites today

Thumbnail of user tylerd335
North Carolina
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

It was the best price offering for a hotel on short notice. Very quick check out process. Very time efficient. I will like to see how nice the hotel room is granted It took about 30 seconds to find a room and pay

Thumbnail of user lk231
Texas
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

My wife fell ill the day we were supposed to travel to visit her dying father. I called customer service well before check-in and asked to move the reservation back three days. The representative claimed that they could not change or refund the reservation amount. The first line at the top of their website reads Free Cancellation. When I asked for further explanation I was met with very rude responses. I eventually asked to speak to a supervisor and was left on hold for 20 minutes before hanging up. Use any other service out there. This company has no interest in customer service, only in customer money.

Thumbnail of user emericaq
Virginia
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

Hotel Wiz stole more than $1,200 from me. I booked a room through the site the hotel did not have my reservation. I disputed the account with my credit card company. Hotel Wiz LIED saying they provided a service for me which they did not. DO NOT BOOK WITH HOTEL WIZ. They are a scam.

Reason I chose this business:

This is an awful site that should be shut down. Avoid at all costs.

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