• Hotelwiz

Hotelwiz

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Overview

Hotelwiz has a rating of 3.7 stars from 1,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hotelwiz most frequently mention great price, easy process, and front desk. Hotelwiz ranks 2nd among Travel Deals sites.

Positive reviews (last 12 months): 74.5%
Positive
41
Neutral
2
Negative
12
3
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How would you rate Hotelwiz?
Top Positive Review

“Great hotel!”

Claudia C.
8/31/22

Very pleased with everything! Convenient location close to I-85 & COSTCO. 24 hour coffee in the lobby, professional staff, good hot breakfast, clean & comfortable beds. (Coffee could be better. It had an aftertaste that could've been caused by the water.)

Top Critical Review

“Don't book through hotel wiz”

Courtney H.
2/2/24

Horrible and terrible Can't modify reservations at all even if you book early and someone from hotel wiz tried to request money from a different account of mine sayin it was for the hotel I don't even know how they got my other account information and they don't answer the customer service site just hangs up on you so you can't get into anybody and when you do, they're not very nice and they're very rude. I do not recommend this at all stay away from hotel wiz!

Reviews (1,841)

Rating

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Other

Reviews that mention popular keywords

booking process (36) customer service (62) credit card (29) booking experience (23) hotel room (30) front desk (41) hotel wiz (37) confirmation email (16)
Thumbnail of user oscarl235
California
1 review
0 helpful votes
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January 9th, 2024
• Updated review

It was so quick and easy to find and make my reservation. Really enjoyed using this app. Their response was immediate and precise.

Products used:
Hotel reservation.

Service
Value
Great!
January 1st, 2024
Verified purchase
• Previous review

So quick and easy to make reservations with Hotelwiz. It took only minutes to choose the best place to stay and a really good price.

Reason I chose this business:

Showed up as I was trying to book a room.

Thumbnail of user cassidyb42
Canada
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

Good experience, easy to follow site, but was told I would not be charged for my booking until my stay and I was charged the day I completed the booking.

Reason I chose this business:

It was a selectable option on google when I was booking.

Thumbnail of user es360
Texas
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

The Hilton Garden Inn in Southside Fort Worth is a peaceful retreat for those seeking treatment in the medical district of the city. The staff is very welcoming and friendly to interact with.

Reason I chose this business:

Hotelwiz was chosen because this site shaved a significant amount off the cost of the normal room rate of $129.00 down to a very cool $81.00 dollars. This helped pad the expenses added on to a visit such as a $12.00 parking garage fee.

Thumbnail of user rachelt691
Wyoming
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

The site was easy to navigate. I put in my destination in the search and poof up came listings and pricing and I went with the cheapest. Tada hotelwiz it was!

Thumbnail of user michaelav27
Arizona
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

Well this place was full of cockroaches, I can not believe management knew about this and didn't say anything.

Reason I chose this business:

It was close to my surgery place

Thumbnail of user rn146
Florida
1 review
1 helpful vote
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September 2nd, 2023
Verified purchase

With 4-5 sites they have the lowest price of the hotel I needed to stay in. No hassle, just straight discounts. Will use again.

Reason I chose this business:

Cheaper hotel
Price

Thumbnail of user arashr6
California
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

I was hoping to check with the hotel to make sure they have my reservation. There is no phone number listed on booking email.

Reason I chose this business:

Through Google

Thumbnail of user carriem41
California
2 reviews
3 helpful votes
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March 8th, 2023
Verified purchase

Little worrisome dealing with an unknown co but so far the booking went smoothly, the rates were accurate, and better than anyone else, etc.

Thumbnail of user shirleyr975
Canada
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Really better prices but I originally had for price 1
$123 per night but said expired entered 3 times not sure if went through

Reason I chose this business:

Best value!

Thumbnail of user dannye125
Arizona
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

I had very good experience with every thing. I'm going this next week and do it all over again and hope for the same out come.

Thumbnail of user dylanw248
California
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

Very good found me a room that was showing sold out at resort for the busy weekend I wanted to book compared to all other websites

Reason I chose this business:

Availabilty

Thumbnail of user alanb1140
Israel
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

Seems fine so far. Some reviews on the internet were negative, so only after my stay will I be able to give a real review.

Reason I chose this business:

Good price. Looks proffesionable

Thumbnail of user markr2813
Arizona
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Quick and easy to use! They were ready for me at the desk. No issues at all. Much appreciated from a road weary traveler.

Thumbnail of user davidc7452
New York
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

Great experience. Much cheaper than other sites. Pretty smooth transaction and with a lot of details etc etc. I recommend to all.

Reason I chose this business:

Cheaper than other sites

Thumbnail of user caseyr194
Florida
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

Would have liked an email confirmation. Instead of having to go back through old tabs to find it, otherwise everything was fine

Reason I chose this business:

It was cheap.

Thumbnail of user sonressas
Maryland
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Download and done. Just needed a last minute room and didn't want to pay hotel price. Taxes were excessive but still cheaper.

Thumbnail of user katrinaw209
Georgia
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

My overall experience was fine but I do not like being forced to write a specific amount of words for a survey...

Reason I chose this business:

Was the cheapest

Thumbnail of user srinivask23
New Jersey
2 reviews
0 helpful votes
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August 22nd, 2022
Verified purchase

Decided to stay in Atlantic City on short notice. Booking was easy and I got great prices@ Harrah's. Confirmation was sent promptly

Thumbnail of user anay43
New York
1 review
0 helpful votes
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December 14th, 2022
Verified purchase
• Updated review

Best price, and refundable up to 4 days before the trip. I will update the review after we've completed our stay.

Reason I chose this business:

Google showed it as one of the cheapest prices.

Best price, and refundable up to 4 days before the...
December 13th, 2022
Verified purchase
• Previous review

Best price, and refundable up to 4 days before the trip. But the real review will depend on after the experience we have after the trip is complete.

Reason I chose this business:

Google showed it as one of the cheapest prices.

Thumbnail of user johnm11145
Wisconsin
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Quick & easy with no back - tracking or jumping around. Very linear. Confirmation was quick and in a easily print format.

Thumbnail of user brianh2566
South Carolina
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Haven't stayed at the property yet. Booking worked fine, assuming I have a room to stay in when I get there.

Thumbnail of user jasonb2638
Arizona
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

I booked a hotel through Hotelwiz. After the booking, I realized that the dates for the booking were incorrect. It had the following day of the booking as a default for the time frame and I needed it for that weekend. I called Hotelwiz Customer Service within five minutes of realizing my mistake. They informed me that their policy doesn't allow for any changes or refunds. They absolutely wouldn't help me change the date of the booking. After I got off the phone with them, I contacted the hotel itself. The person at the hotel was amenable to changing the dates if they had availability for the dates I needed, but said they couldn't change it without Hotelwiz contacting them to do so. I tried one more time to call Hotelwiz to let them know the hotel was willing to change booking dates. They repeated the same policy back to me that they can't change dates or provide refunds. In short, it cost me approximately $200 for a understandable mistake and a hotel reservation that I couldn't use! I've learned my lesson to read the policy prior to booking anything. Caveat emptor

Tip for consumers:
Do not use this business unless you know for sure you'll be able to use your reservation.

Products used:
I booked a hotel reservation through their site; however, I wasn't able to use it because the dates weren't correct and they wouldn't allow any changes.

Service
Value
Quality
Thumbnail of user marys5043
Colorado
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

Booking was simple, quick and accurate. We were skeptical since we had never heard of this site, but all went well.

Thumbnail of user jennifers4484
Texas
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Very fast and had the best deals. I haven't stayed in the hotel we booked yet, it's still 3 months away.

Thumbnail of user jorgea403
New York
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

I already contacted support cause yesterday my reservation was not at the hotel, therefore i had to book through another service.

Reason I chose this business:

The cheapest.

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