Hotelwiz

HotelWiz was super easy to navigate and not only did I find the cheapest rate, the booking process was super easy! Once processed, I received my booking information directly after! The hotel was super clean and comfy as well!

‏After 3 o'clock, I got the card for the room on the second floor from the reception. After he find out that I made a reservation through hotelwiz, he stated that the room has not been cleaned yet. He took the card from me back and gave me a new card. The new room was on the ground floor, which was next door to the hotel's service room, and it was less than 5 meters away from the washing machine and dryer!

I have been trying for hours to get hold of support. I have been on hold for over 2 hours on your phone. I have sent 'chat' requests. I have emailed.
Hotelwiz charged me for a room reservation. My credit card has been charged.
I called the hotel and they do not have the reservation or my name.
Why did Hotelwiz charge me for a room I do not have? Where is customer support?

They claimed they have no visibility into seeing whether or not they got credited from the hotel.
The Hotel credited their account the same day.
When I asked the person at hotelwiz where he was located, he claimed he was in California. I then asked him what his address was and he had to ask someone. I then asked him what the weather was like outside and he hung up.

I was excited that I got the price I wanted but the room I received was not what I had expected. I felt I was just put into a room that was not often used because of it's handicapped features. There was a portable seat for the shower and the shower head was not a not regular shower but detachable and not the easiest to use. Not sure if this was the hotel's decision or if Hotelwiz features handicapped rooms.

Hotelwiz was as easy to use as could be! Booking was quick, hotelwiz booking rate was far better than the hotel's advertised rate, and booking confirmation was in my inbox immediately. Will definitely use again.

I had booked last minute so of course the prices had increased from when I 1st viewed them weeks prior to my stay.hotelwiz was the the only one that still had the prices I originally seen to book with. Everyone else was way more.i saved alot :)

If you want to book a hotel, do not use this company, I booked a hotel in hotelwiz website, when I arrived the place, the system was down and no Internet, I waited in lobby over 3 hours, the lady still couldn't check me in. I have to book another hotel for my trip. I talk to hotelwiz agent, they told me my reservation was not refundable and changeable, and still charge me full price. When I call back to ask refund, they don't answer my phone and hang up on me. This company is definitely cheater, they just want to get your money, not help you. Never use this company, never!

The worst experience room was dirty and not cleaned at all and when I asked for a different room they didn't have the one I had reserved... ended up getting a better "room" and it was still dotry I was so tired at that point I jus laid Mt blanket down and went to sleep smh never again I'm only rating one because I can't rate zero

I haven't completed my stay so I don't want to do a review yet until I check into the hotel. I'd recommend sending out surveys at least AFTER check in to the hotel just in case there were any booking issues.

Xoxo...xoxo...xoxo...when we checked into the Marriott, the desk attendant said that we got a phenomenal price, and she couldn't match it...we saved $100 on a 2 night stay. We paid $90 a night, the normal rate was $140.

Worst site ever to book hteol rooms. They'll charge you twice and will not refund your money back. They use third party for your bookings such as getaroom.com. You're not allowed to contact getaroom.com and when you contact hotelwiz, they either keep sending you to the hotel for refund and keep pushing you for days before you can get a refund. And you will finally get nothing. BEWARE!

DO NOT BOOK at this website. It is a fraud website.
It is a fraud website. It is a fraud website. It is a fraud website.
They customer service reply with the same every time you contact.
I canceled one booking abid by the free cancellation policy.
I still have not received my refund for 2 months now!

I called customer service to try and fix the issuse with my booking because the hotel couldn't find my booking and I called customer service 8 times and each time they would answer and not say anything and hung up

I booked a trip on Hotelwiz and when going to check-in with my children the hotel clerk told me they recently changed there hotel into an adults only! I was so frustrated! I immediately called Hotelwiz stayed on hold for 2hours all for them to answer and hang up on me. I called again and was on hold for 1hr & half all to have them disconnect me again. I am still waiting on my refund.

I was told to leave the hotel I was staying at they said they'd issue a refund but hotelwiz wouldn't honor it at all. Told me to do this and do that. Call this call that then he said he's call me back but never did. Said he called the hotel and they refused but the hotel said no one called

Located a same day overnight booking for me when other providers could not find one or were only booking two - three days out. They also had the lowest price.

Having a difficult time checking in. Already been charged when reservation was made. Now saying card is declined and the money is gone from my account. Will not use this service again.

Fast easy smooth process with amazing prices lowest from all competitors. Will book hotels through this website over and over again on my next get away!

Thought this site was bogus since I'd never heard of them. Man was I surprised to find they had better rates than Priceline, kayak, Expedia and all the others! Highly recommended!

Fast, easy, cheap and reliable. Booked twice through them in vegas with no problems. Was able to get a room at one of the "sold out" hotels through them. Would highly recommend.

It's cheaper than other websites and easy to use: although this requirement / mandatory survey is not only about as it require 50 words or more before you can submit is not necessary

Arrived at hotel. NO VACANCY. RESERVATION NOT RECEIVED by hotel through Hotelwiz. Reported fraudulent activity to credit card company. Had to close account and wait for new card to be mailed 7-10 days. Traveling with no backup, now. Never use this booking site!