• Hotelwiz

Hotelwiz

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Overview

Hotelwiz has a rating of 3.7 stars from 1,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hotelwiz most frequently mention great price, easy process, and front desk. Hotelwiz ranks 2nd among Travel Deals sites.

Positive reviews (last 12 months): 75%
Positive
42
Neutral
2
Negative
12
3
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How would you rate Hotelwiz?
Top Positive Review

“Great hotel!”

Claudia C.
8/31/22

Very pleased with everything! Convenient location close to I-85 & COSTCO. 24 hour coffee in the lobby, professional staff, good hot breakfast, clean & comfortable beds. (Coffee could be better. It had an aftertaste that could've been caused by the water.)

Top Critical Review

“Don't book through hotel wiz”

Courtney H.
2/2/24

Horrible and terrible Can't modify reservations at all even if you book early and someone from hotel wiz tried to request money from a different account of mine sayin it was for the hotel I don't even know how they got my other account information and they don't answer the customer service site just hangs up on you so you can't get into anybody and when you do, they're not very nice and they're very rude. I do not recommend this at all stay away from hotel wiz!

Reviews (1,841)

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Other

Reviews that mention popular keywords

booking process (36) customer service (62) credit card (29) booking experience (23) hotel room (30) front desk (41) hotel wiz (37) confirmation email (16)
Thumbnail of user rubensr2
Brazil
3 reviews
0 helpful votes
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January 10th, 2023
Verified purchase
• Updated review

Cheaper price, fast service so far. Hope I do not face hidden taxes when at check-in. I would only be able to fully qualify after effectively been at the Hotel.

Reason I chose this business:

Google search

Cheaper and Fast
January 10th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Google advised

Thumbnail of user mada31
Indiana
1 review
0 helpful votes
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October 1st, 2022

Booked rms through these people, not only did they bill CC. They booked wrong hotel, after admitting error, they offered to book correct hotel at a much higher price. They said my CC would be credited, "We'll see". I Immediately contacted CC company, If thats not enough while cancelling my CC there were numerous charges attempted on my card. Luckily my CC company has an awesome fraudulent department and assured me all will be taken care of. "STRONGLY ADVISE TO STAY AWAY FROM THESE THIEVES"

Thumbnail of user jims1996
Arizona
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

We booked a 2 star motel at last minute just needed a place for one night, the room was great! Clean, easy to get to, lots of parking and front desk staff prepared to assist. I'll use the site again.

Reason I chose this business:

Last minute and price was right.

Thumbnail of user mirandan51
Kentucky
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

No issues with our stay. Completing the order in mobile was a little clunky due to the birthday multiple choice fields. Other than that everything was good

Reason I chose this business:

Cheapest option

Thumbnail of user christinas1619
Colorado
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

We woke up scatching and feeling them bite us all over pist me off cause my kids got bit everywhere and had to pack up and move in thge middke of night and there was never even said not even apology from management now i had to throw out our stuff cause i was worried to bring it to my home and being infested and havent even heard from management or anything jus made mother's day $#*!in hell for me cause now i have to deal with them being all bit up so much for having a relaxed mothers day

Reason I chose this business:

Cause it was a good deal for the hotel i was stayin in( baymont denver international airport on tower rd)

Thumbnail of user steveng1731
Tennessee
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

The Red Roof inn was a great place to stay for the time we needed to: but the shower kept backing up, coffee was gone in the lobby by 9am. Little things, but I'll definitely choose a different place next time I stay in Clarksville

Reason I chose this business:

Because it was pet friendly

Thumbnail of user terrip200
Italy
1 review
3 helpful votes
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December 18th, 2021
Verified purchase

I booked a hotel with the dates I wanted, but unfortunately didn't notice they were changed (not by me!) before hitting PAY. A second later I realized the mistake but too late, this company has no flexibility in the correction process. They changed my dates, I didn't. I paid for a room I won't even check into. BEST TO CALL A HOTEL DIRECTLY

Tip for consumers:
Book directly through the hotel.

Products used:
Hotel reservation

Thumbnail of user frankh1066
Pennsylvania
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Everything worked fine. Reservation was in place upon arrival. Much lower cost than hotel website. I have stayed at this hotel before booking through their website

Reason I chose this business:

Provided much lower price over hotel website.

Thumbnail of user carlosv620
Portugal
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

Hotel charged me $50,00 on my credit card to cover incidentals, but did not want to give me a receipt of my stay. The advertised "breakfast is included" is just a click bait. Poor quality.

Reason I chose this business:

Availability.

Thumbnail of user kenjin3
Japan
1 review
0 helpful votes
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September 24th, 2022
Verified purchase
• Updated review

Good price for me. But I couldn't find reputation of the hotel from Hotelwiz before reservation. After reservation, I knew a lot of bad reputations from other site. If I had got bad reputations, I wouldn't have reserved this hotel.

Reason I chose this business:

Google Map offered Hotelwiz to me.

Good price for me
August 24th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Google Map offered Hotelwiz to me.

Thumbnail of user ramatal
District of Columbia
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

This website was easy to book with and quickly sent my confirmation. I have booked with them before with no issues so I trusted the site based on previous good experiences.

Thumbnail of user gailm725
Ohio
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

Literally found this hotel deal way cheaper than another site for the same room. I had the room fully booked with a confirmation email within 3 minutes of finding the listing

Reason I chose this business:

For the price and an easy to navigate website

Thumbnail of user melissak318
California
2 reviews
0 helpful votes
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April 17th, 2023
Verified purchase

Very clean and roomy. Comfortable bed. Friendly staff. Breakfast was very light. Mostly cold items. Good coffee! Water always available in lobby which was nice.

Reason I chose this business:

Got a bit of a discount.

Thumbnail of user loric1204
Iowa
1 review
0 helpful votes
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June 20th, 2023
Verified purchase

We reserved and paid for a hotel room at the Days Inn in Osceola AR for May 13th. Upon arriving, they would not honor our stay due to the fact that they did not have any rooms available except a King presidential suite. The gentleman (hotelwiz) on the phone assured us that they would have to honor our booking. We ended up paying again for the suite and upon verification that the room was paid for again, your employees said we would get a refund. After calling at least 3 times, now we are told that the refund would happen in 10 to 15 business days. Not happy that you knew the room was not honored and you would not refund the money. Hoping to get a good outcome after spending many hours on this already!

Reason I chose this business:

The price popped up on the GPS for the hotel as we were driving.

Thumbnail of user aliciac603
Spain
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

I booked a room for November, I have never received the confirmation, I have requested information and the excuse is that my card is being validated, nevertheless I have already been charged the full amount! I would like to have a confirmation or a full refund ASAP.

Thumbnail of user darwinh43
Montana
1 review
0 helpful votes
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January 7th, 2023
Verified purchase
• Updated review

I tapped submit, then realized it booked the day after I needed my room. My fault totally, but since the room was nonrefundable, I wasn't given much help but loose my payment. I called the hotel direct and they switched the checkin to one day earlier with no problem. Hotelwiz agent was very nice and polite, but was not able to solve the problem.

Thank you!
December 7th, 2022
Verified purchase
• Previous review
Thumbnail of user brentw459
Georgia
1 review
0 helpful votes
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July 22nd, 2022
Verified purchase

Got way better prices than everything else. The only problem I had was extending my stay and it kept declining my card. I received a phone call shortly after and was able to book for the same rate

Reason I chose this business:

Had the best prices on Google search

Thumbnail of user tammieh94
Arkansas
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

The hotel I got was extremely nice the front desk was very knowledgeable this is the hundredth time that I've stayed at this hotel and I love it every time I not had a disappointing experience with this hotel ever

Reason I chose this business:

Cheapest price

Thumbnail of user nikhilp36
Canada
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

Had to book a last minute stay and got the best deal at Virgin Hotels through Hotelwiz. I just did not know about the resort fee which was $50, it would be good to know this beforehand.

Reason I chose this business:

Cheapest option.

Thumbnail of user kathrinm5
Germany
1 review
0 helpful votes
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October 30th, 2022
Verified purchase

The booking progress Was easy and simple. I would recommend Hotelwiz for people who are interested in travel on a low Budget. And of course for All others :)

Reason I chose this business:

I found it on Google.

Thumbnail of user svetlanap28
New York
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

Found you via google. Maps, which is convenient to immidiately see what's around the area. You give great and competitive pricing. Pictures and description of a hotel are realistic.

Thumbnail of user jessicat1464
New Mexico
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

Awesome! Easy! It was quick and simple. I like how you dont hide information like the actual price etc. Allows you to make an informed decision quickly and easily!

Thumbnail of user sheilad457
California
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

Cheaper rates! My first time booking and so far so good. I'm very pleased with the seamless booking. The end user experience has been great. Please keep that up.

Reason I chose this business:

Cheaper rates!

Thumbnail of user louiss454
New Jersey
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

My last minute reservation went through with no issues. This was the cheapest option on the internet so I was worried about it.
I will definitely use them again!

Thumbnail of user tracyh1012
California
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

I booked a hotel with Hotelwiz this month for an out of town stay. Unfortunately, our whole family came down with Covid just prior to the trip. One family member required hospitalization. I called Hotelwiz to cancel and avoid taking a plane and contaminating a hotel room with Covid. During my phone call, I was assured that I would see a refund within 3 to 5 days, but would have to pay a penalty fee due to hotel requirements. Hotelwiz customer service decision. I called the hotel and was told a credit was actually issued without penalty due to Covid, as they preferred I not travel while infected. However, Hotelwiz claims they are still waiting to hear "from the hotel" on the matter, and the decision could take 15 days. Very conflicting information, and meanwhile my family is out a chunk of cash during Christmas because I chose to do the right thing. I have sent numerous emails and made follow up calls to no avail. So who really holds my money hostage? Hotelwiz. Very disappointed. This review would not allow me to give 0 stars. Figures.

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