Bought stuff from hot topic, thinking I was spending a certain amount, only to look at my bank and realize it was WAY more, because unclear to me, it was not in my currency. So I went to cancel it, they said it was already processing, it was not when I requested to cancel. Package said it was delivered but the receiver couldn't pick it up, it wasn't there. Two weeks of it saying delivered it says it actually in Tennessee, not at all where it's supposed to be, eventually it says it processing in the state it's supposed to be delivered, then suddenly it's delivered, to the sender. Where is that? Tennessee. At least two weeks it said it was delivered and it hadn't even left the warehouse, I wonder if it ever did. There was also a debacle over the return label, they said they sent it, I waited, finally contacted them after waiting like a week, "oh due to an error it hadn't been sent we'll send it now" then immediately after replied again saying they can't send the label to a P.O. Box, a package is fine but a label is not? Almost two months later they've finally figured out THEY messed up and refunded me, somehow forgot to refund the taxes so I had to ask them for that, and I'm still out 40 CAD because despite them promising a FULL order refund.
They've also cause my credit score to drop 2 levels, because I couldn't afford the order in the first place.
I also requested to speak to somebody above customer service and they completely ignored that.
The 2 things I've learned are Hot Topic is absolutely not trustworthy, and their customer service is completely incompetent.
This is less structured than I would normally write, because I've repeated all of this so many times trying to get this situation resolved.

Update: they finally responded to my better business bureau complaint, and they lied.

I ordered a Funko Pop and it was shipped in a poly mailer with no padding or anything so it was surprising to me that the item is damaged. I have contacted hot topic several times and only tell me to return the item but they will not replace it or honor the price I paid when using my rewards. Horrible customer service and I will take my business elsewhere. I've been a loyal customer for years but that's means nothing to them.

I ordered a clearance jacket for 53.94 a hoodie for 16.20 it said $75 purchase free shipping which does not include international orders which this was not because it was shipped from Toronto. Then when I called not only had I've been charged 1.5 above and beyond the bottom line I was also charged $31 For international shipping because they expect the customer to finance the operation of them shipping the stock from US to Canada depot's. This all comes at the expense of Canadians and in American dollars. The way bill you receive will only reflect the amounts of the item not what you actually paid for two items I paid in the end $148.28 when I expected to pay $75 As I had met them free shipping requirement so I thought this is a scam and it is inappropriate you punch in to go to the Canadian site and they order from a American warehouse because there is no Canadian warehouse I was told. I called in and was given a whole bunch of deflecting dialogue of which also included the option to return it without getting the money for the $30 American shipping to me or the cost of returning it as it might be despite the fact that shipping was supposed to be free on orders over $75 and that can't even apply to Canadians when they don't have the warehouse in Canada obliging it to be international. This is dishonest and a farce. When we are Canadians ordering in Canada from a.ca site that we have punched in and it is being shipped to us from Canada. It is inappropriate to charge us, American dollars as well as international posting it is the responsibility of the company to figure out their warehouse and operations and not incumbent upon the consumer to finance that part of the operation

I ordered 2 items about an hour ago from HT's website. I get a notification about 30 minutes later saying one item isn't in stock, so I call customer service to tell them to cancel the other item; I just don't want the order. They absolutely REFUSE to cancel the order even though it hasn't shipped. They tell me the only way to get a refund is to wait for them to ship it, then waste my time and money returning it, wait for them to get the return, then finally I'd get a refund. It's absolutely asinine to have a policy like this. They've permanently lost me as a customer and I'm warning everyone else to please don't waste your time and money with this garbage store since they obviously don't care one bit about their customers' time and money.

I order my anime shirt from hot topic because they're nice quality. My last purchases however my t shirts looked like the graphic designs were xeroxed on there. They look cheap. Not only that ONE OF THE DESIGNS IS OFF CENTER. For that I could have ordered from a no name person off Amazon and got it for a lot cheaper

Hottopic needs to go out of business. We already know it is overpriced. First off just so everyone knows if your billing is different from where you are shipping it to they will cancel your order. So if you have relatives that live far enough away do not buy from this place. Also they didn't even tell me it got cancelled I found out the day it was suppose to arrive guess what didn't come the items o yeah they cancelled.They never email to let you know or anything. So I then recorder said objects. Sent them to my house so I can send them out paid 26.99 for over night shipping. Guess who didn't get it for over 4 days plus. So now I can't even ship it or send it or even bring it with me while I travel. Also I now have to figure out who will get it so no one steals it from my porch while I am gone. The supervisor on the phone guaranteed I would get at least one of my packages by 23rd Called them they said they don't refund shipping.

Bought the spirited away sprite soots hairties, there is 2 in one pack for 9.90$, not even a day later, one hairtie already broke even though i did not stretch it. The charm was loose on it as well, will not purchase them again, and not worth 9.90 in my opinion, i live in harrisburg, and i go to the park city mall, they have a hot topic there.

I ordered a pair of Velvet Boots as a Christmas present, but I received a Doctor Who button up shirt instead. When I called customer service they gave me a refund, but could not provide the boots as they were now out of stock. They ruined the most perfect present and now I can't find another pair of boots like it. I was able to keep the shirt though so that's a plus...it is 2 sizes too big so it's perfect.

This is a inperson review but im a closted trans-masc and one of the sales people (forgot the name) helped me sneak a he/him pronoun pin into my bag so my family didnt notice 10 / 10 customer service

30% of your first offer, but only when you buy socks(this doesn't show, until you try to pay).

Shipping costs are excessive, or when you choose the free option, picking it up in the store it will take forever!

I've only been to Hot Topic twice but each time I was very satisfied with my visit! Both times I spoke to an employee named Chris and he was super friendly (also complimented my Billie Eilish shirt). Chris was so nice and I had a great conversation with him (both times). The kind of customer service they provide there is the kind we need everywhere. I also love the stock they have! They have so many graphic tee's, pins, stickers, corsets, belts, cute pants, fishnets, etc. They have a HUGE supply of graphic tee's (which is hard to find). I love this store so much and I hope someday I can work there with great co-workers like the ones I met.

They have a lot of different sorts of clothing and jewelry and other different many things that fit what I like to wear and use. Would recommend checking out.

Hot topic website IS GARBAGE-can't get order to go thru:hot topic website IS GARBAGE-can't get order to go thru

I have tried to buy clothes off their website a couple times, and I gave up and closed out both times. The first time, I was baited with free shipping and discounts that turned out to not work in my location. I accept that free shipping doesn't apply everywhere, but why even offer it then? Mind you but shipping was expensive too. I live in a major Canadian city with multiple hot topic stores yet shipping costs $30ish bucks?The second time I tried shopping online with them, they had a buy 2 get 1 free promo. Problem was that it didn't apply to all the clothes, and that some of the dresses that it did apply to were not available to me...because reasons? I'd click on something, they'd have it in my size, and somehow it was unavailable for both shipping and in store pick up. I gave up trying to find a third dress that could complete the buy 2 get 1 promo. Like why even put that on your website if it's not really an offer that actually works?

Very awesome store and the staff are very helpful. This is definitely my favorite store to go to anytime.

Hot Topic sends every month some form of "Hot Cash", a "Spin for Discount", "Discount Promo Code" and many other come on type bait and switch tactics to get you to go to the HT site.
When you arrive and start to shop for items you will see disclaimers that almost any item in stock will have a disclaimer that none of the BS discounts, codes or rewards that drew you on to the site in the first place can be applied to items in your shopping"bag".
They should tell you you might get 20 percent off if you shop for crap that is already on sale.
Too many hoops to jump through. We just abandoned a $164 shopping "bag" as we felt like we were being played.
HT must think thier customers are fools.
We will shop anywhere else in the future.

Great company and awesome products! Always find what I'm looking for plus more. Love the tshirts and funko pops!

I have shopped at Hot Topic for 20 years at this point. Always has fun items you can't find anywhere else.

I love these stores. Most of them I have never had a problem with. The website and the app are AWFUL! I try to place orders and it never let's my submit my order. The app crashes and wont let me add to my cart or even look at my cart. I have made orders, when it worked before, and the items were sent out, got the confirmation email, and then all of a sudden got a refundz and no email as to why it was refunded, even though it had already been processed and shipped. I give 2 stars only because i like the stores, even though they really need to start carrying more of the bigger sizes.

I ordered 2 products that appeared to be "in stock", after completing the transaction, when I reviewed the details it is been written in the order details that these products are "pre-sale", I sent a mail to check this issue, at first they sent me a general answer of "its going to be delivered soon about 2-3 buissness days".
Only asking them to check this again, their service man told me that unfortunately these are pre sale products and if I want to get a refund, i will have to wait until the products (which they even dont have right now) will arrive to me and send it back since "the warehouse already started to process my order"
Disgusting