Pretty Little Thing

Customer service is terrible. I received a white dress for my bachelorette with three black spots on it right out of the packaging. I asked about a refund on the defective item and PLT customer service said it needs to be returned and that the return will be at my own cost. Very unhappy with this whole process with PLT!

HORRIBLE SERVICE!. They used to be my main website that I ordered from until I placed a $300 order that I never received and they swore up and down that I did, however when the shipping was tracked it was in a totally different state and that STILL wasn't enough for them to refund me or re send me the items I ordered. Never again the customer service is terrible.

Sadly didn't see poor reviews until after I had ordered. Goods received of such a poor quality they are totally useless. Website promotes a returns policy but does not conform to their own mantra! Please don't buy from this disreputable company. I have returned the goods but have yet to receive a refund. This company is not complying to Consumer Rights in any form...buyer beware!

They sent me a completely different item from the one I ordered (sweatshirt that did not even fit instead of the sneakers). I, however, was mostly disappointed with how the customer service team handles the problem. They simply do not assume responsibility for their own mistake.

Horrible customer service. They already had a class action lawsuit. I won't be surprised if they in counter another one, with their refund tactics.

I order every single week of plt and have done for the past 6 years! They can see that if they look at my account. I've never once emailed them with any problems with my hundreds and hundreds of parcels, but my last parcel had a £6 eyebrow kit missing so I emailed them and they are practically saying I'm lying. Why after hundreds of orders I would now lie about this x1 £6 item. Getting me to jump through bloody hoops, like I'm desperate for £6! Wtf! All I wanted was for it to be re sent a bloody keep it! Disgusting

I had trouble with my order, so I messaged the pretty little thing fb account and got a reply within half an hour! Which was very helpful a life saving. Big ups to Heather and Jessica for helping me out!

Ordered a dress which didn't fit well and tried to return it through their portal, where they charged me 5 euros, which was ok since they stated that return costs are on me. The return label even had a mark that it was paid for. However, when I arrived at the post office, I was told I needed to pay additional 11 euros (for a 20 euros dress). The customer service is useless and keeps writing that returns are on customer but they do not explain why was 5 euros taken from my account if it wasn't the return cost and don't want to give it back.

This is what pretty Little thing says after I ask for a refund after I told them they had the wrong address " As this is the case, you will be needing to collect it to the address where it has been delivered to or contact someone who can forward it to you.

Please be advised that we are unable to refund or send a replacement on this occasion. Please know that you have 3 opportunities at the checkout to ensure that your address is correct, there is no system issue that causes an address to change to an old address.

To ensure all future parcels are sent to the correct address, you can update your address details in your PLT account;
So I don't recommend you order from their website. In the past they had my new address but some reason the old address was still save and they sent my package yo old address and my package was stolen and they're denying me a refund. They need a zero review.

When I received my item an opened the bag, immediately the smell of mold was so strong. My item was coved in black mold! The fact a company would send something like that is appalling.

I am never ever ordering for PLT ever again they I ordered a size x small in size 4 and they ended up giving me some long baggy $#*!ty looking jumpsuit and you know jumpsuit are stretching material so just imagine how much it stretches when your putting it on it looks disgusting and it seams that most of there clothes are for medium / bigger fatter women and they don't consider small women at all cause all there clothes stretch to look bigger than what they should be not satisfied

My 14 year old daughter saved her $ to buy a pair of pants but it did not fit. She returned it within the time period, but did not get a refund. We sent over 6 emails/ complaints, follow- up but to date - 18 months later, no refund or contact. To make matter worse, on their contact info, they say if you follow- up, your query goes to the bottom of the list.

It's unethical and shameful this company, along with the owners take advantage of teens/kids with no repercussions.

An item was missing from my delivery. This is the first time after being a loyal customer for years this has happened. I emailed and within an hour ( which I find suspiciously quick)they had allegedly watched footage of the item being put in my parcel. I asked to see the footage as it wasn't there and they refused. I asked to escalate the complaint and the reply was worded as If I was lying saying the item I "claimed " was missing was delivered to me and that is the end of the matter. I am an honest person and offended that they are insinuating I would try to fraudulently claim. Furthermore this was not the most expensive item in the order. I will not be using them again.

**************023 Where is my order? I have reached out to yall via email and still no reply. Reply!

If I could give it no stars I would, tried to place an order and it failed but money was still taken from my account, emailed customer service straight away and I'm still waiting for an answer on what happened from them.I haven't received a refund and it's been nearly 5 weeks, customer service is not helpful at all and giving me excuse after excuse telling me to wait another 8 business days now for an update about my refund, would not advise to order from this company absolutely disgraceful 5 weeks and still no refund,I've sent about 30 emails with no answers, scammers

Part of my order didn't arrive. Thought it was going to be an easy process when they said they'd check CCTV footage of my order being packed. Instead I was basically called a liar and told I wasn't getting a refund or reorder and the decision was final and they wouldn't be revisiting my claim. They've just taken my money and are now ignoring my emails. So disappointed as I've been shopping with them for about 4/5 years with no problems. Now I know I won't ever be again.

I ordered a dress that was too big. I live in US and I returned it. They promptly made the refund as soon as they've got my return. Thank you Pretty Little Thing!

The package stink, the clothing stink, the clothing don't look like the pic, I would never order from here again, if I could give it no stars I would

The sizing is literally completely off, the waist size is the same sizing as the hips it's ridiculous do not order from here

Items I ordered did not look the same as pictured and also lots of loose seams / horrible quality. Even worst customer service. Do not buy from here! Save your $ and time!

I ordered my clothing last summer over $130 worth. That was my first time buying from this company. I bought my regular size but when it came, it was way too big sizing ran large for Canadians. I sent the package back to exchange it for smaller size, they received the package. I lost my tracking number so I emailed them and gave them my order number and all they gave me was the runaround and never refunded my money. I have bought from many retailers online and all I had to do was give them my order number and they would see my order that I ordered but pretty little thing pretended they couldn't see my order and they told me to go back to the post office by then the post office said they only keep it for a month and it's deleted And my order number they never refunded my money they kept it

I had an issue with a faulty product that was not up to standard. I messaged via Twitter and received an instant reply from Mavie who got straight to the point and said although she couldn't send me out another product, she was happy to provide a refund and said not to worry about sending the item back. The service was amazing and she was very lovely. It was a pleasure to be served by her.

I contacted them after 2 items were missing from my order and they refuse to refund/ credit/ or send the items. They have sent me 6+ emails fighting with me saying that I am lying about the missing items. I've never been so upset with a purchase in my life. Also nothing looks the way it does online. Horrible horrible experience, with the worst customer service I've ever experienced.