I literally love this place so much- omg-
Words can't describe how much I love it
But if I had to put it into words, it's my favorite place ever
Everything they have is super aesthetic and the employees made me feel so welcome
And all of the tshirts have my fav bands on them, by far I rate this place a good 10/10
It feels just like my natural habitat, keep up the good work, Hot atopic

My experience is regarding the Hot Topic store at Mapleview Mall, Burlington ON. This store in particular trains staff to discriminate against people. I have a medical condition that prevents me from wearing a mask and I have been harassed by their staff because of it. This is a direct violation of The Ontarian's Disability Act, The Halton By-Law and my Canadian Charter of Rights. I have never been met with such ridiculous acts of discrimination. I have called Hot Topic HEAD OFFICE *twice* to get in contact with the Mapleview Hot Topic district manager and have heard NOTHING back for weeks. My complaint is also regarding Hot Topic's head office who couldn't care less about their discriminatory polices going on. They also transferred me to U. S numbers (without my knowledge) so as so not deal with this situation in Canada, they have since bared ZERO responsibility for this crime. In addition to baring ZERO responsibility, Mapleview's Hot Topic manager continues to hide behind closed doors while they push their staff to do their dirty work for them. It's disgusting behaviour and you should be ashamed of yourself for even pushing your staff to be in such a horrible position to do something like that to another. You've lost a loyal customer for life, and I hope you (the district manager, and Hot Topic in general) understand, that I am enlightening everyone about this experience.

Sold out items still featured as if available items and items not sold out or limited time removed. Right now any shopping from thid site for desirable itens is impossible.

Shopping at hot topic on Christmas Eve the cashier told me I had to get in line and she said the line was down the center store and to the right there was no line but one lady waiting behind me so I just put my items down and left then my son tried to buy something and they wouldn't ring it up for him because he didn't have a phone number and he's 12 years old so he put his items down and left. What a joke of a store we wont be back.

I purchase using gift certificate on this site, but they said my address is mismatch?
I send an email asking Customer Service, they answer to place new order.
After i place new order, using same payment method with same result.
Both of my order has been cancelled, and i have to wait est. 7 day to restore the balance that NEVER able to use.
And also for my 2nd order, i won't asking Customer Services.
Because i guess will be same reply too.
I send proof of my order (kept private).
Thank you.

I I will never purchase anything from Hot Topic online again they ruined my daughter's Halloween we purchase an order and never went through they never ordered it didn't go through never received it made us believe that we paid for it on a credit card it was never charged never notified us never we never received the merchandise daughter paid half of the merchandise in store and never received anything and will not get her money back she never wore her outfit to school that she wanted so they screwed us out of her merchandise and out of refunding the money she purchased the merchandise within the store

Four years ago, I made a purchase that didn't go well & I never received it. I was very discouraged to purchase anything from the online website ever again until recently I saw a dress I really wanted to wear for my birthday. I took my chances and ordered from them back in August, package came in within a week & during that duration, I spoke to customer service, they were so polite & helpful. I was so impressed that I made another purchase and my purchase of two stripe shirts is another success! My only criticism is that I wish they could update their delivery system where you could track your order through Fedex as well update the status of your order when its been shipped instead of "In Process". Other than that, I believe that the website has potential to grow and be better regarding business.

Hot Topic gives out hotcash for the money you spend but try and spend it and nearly everything is excluded. I have been looking for at least an hour. What a disgrace! At least at Kohls when you earn the cash you can use it on anything before the deadline-this is borderline consumer fraud! You should be ashamed!

Associate kenni went above and beyond to help us purchase items others wise we would have left without pleas e check her out

Self explanatory. Everytime I manually place an order, hot topic cancels it. Meanwhile I know resellers who bot my cancelled items. It's ridiculous. Hundreds spent on this site as a loyal customer and then just banned for no reason without explanation. Way to feed the resellers hot topic.

BTW I contacted support and they made up 100 invalid reasons for why my orders are canned and everytime I prove them wrong, they just make up a new one. After 5 excuses, I've officially given up.

I placed an order for just over $15 on line and did not pick up the item. They told me the electronic prepayment would be refunded. I happened to check my statement and saw they refunded only $2.26. It took a phone call and six email exchanges before there was any resolution, and I am not particularly content with it. Although they accepted an electronic payment and made the partial refund electronically, they will refund the rest only with a check which I might receive in a month. Had I not checked my statement and taken the time to call and wait on hold while one of their staff looked into it and had the subsequent email exchanges, they would not have made the full refund. The inconvenience of a check, particularly when they otherwise made electronic transactions, is a reflection on customer service. They tried to keep my money and then made it difficult to get it back. Hot Topic is not worth the time and aggravation.

All the employees were very kind and helped me find perfect school appropriate outfits for back to school shopping! <3

Be careful! I ordered stuff and updated my address but it only updated my billing not my shipping. Okay well I realized it immediately and called support and they said they can't change the address because it's already shipped, but also said when it ships I can contact the carrier to try and change the address…. Hm but I thought it already shipped? The guy I spoke to was rude and sounded like he hated his job. Plus hot topics items are honesty a poor quality half the time. I only ordered stuff for a gift. But whatever hot topic can refund me for what i bought when I don't receive my order.

HotTopic.com went from being one of the best places to buy Funko Pops online to one of the worst. They ship everything in bags now, and even if they are in sorter boxes inside, the Funko boxes will usually be damaged or destroyed. Order 2 Funko and they'll ship them in a bag. Order 4, they'll ship them in a bag. Order 8, and they'll split it up into 3 different parts that come from the same warehouse and on the same day and ship them all in bags. Then when you go to a store to return them, which the receipt says is allowed, they tell you they can't accept them and you'll need to ship them back. Shipping using their return label costs money and obviously so does buying your own postage. The worst.

I've shopped at hottopic for years mostly for music related things and clothes or a little more unusual clothes that couldn't be found anywhere other than online. With the surge of new clientele that now seems to love the goth style especially in younger women you'd think this company would capitalize on this through different avenues. Instead we come to find a company turned into literal normie, DC comics book, colorful shirt wearing, everything star wars garbage. Not that theres anything wrong with those styles but this store was never envisioned to be and probably will never be the store you go to get this type of apparel. Idk my frustration is the perception of too many that are to lazy to write a review like this, in essence at this point I hope this company goes bankrupt.

We were asked to leave Hot Topic today on the basis of my son's medical condition. The manager confronted us as soon as we walked in the door. I explained my son's medical condition but she didn't care.

Ordered a pair of shoes seven months ago, since they were on sale. Received a confirmation email and that's about it. Seven months and it hasn't even been shipped. They aren't responding to the emails so I can't get a refund. Ripped me off of $40. Don't waste your time.

I placed an order using my hot cash I earned for $30. It offered me a free shipping discount so I applied that code also. On my order review it showed both discounts applied so I submitted my order. They then charged me full price and only gave me free shipping. Contacted customer service, very slow and not helpful at all. Told me next time don't use 2 codes together. IT SHOULD HAVE STATED THE 2 CODES COULDN'T BE USED TOGETHER INSTEAD IT TRICKES YOU INTO THINKING YOUR TOTAL IS ONE THKNG THEN CHARGES YOU FULL PRICE. Extremely unacceptable!

You will be waiting and waiting for an order they can't fill yet they won't let u know they cant! Customer service sucks!