• Hubble Contacts

Hubble Contacts

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Overview

Hubble Contacts has a rating of 4.0 stars from 193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hubble Contacts most frequently mention customer service, fresh pair, and daily lenses. Hubble Contacts ranks 11th among Contact Lenses sites.

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How would you rate Hubble Contacts?
Top Positive Review

“Daily's > Monthly's”

Corey D.
8/26/19

These contacts are by far the best I have come across. I have yet to have an issue with having them on time, and it's so nice to not having to worry about putting them into solution at the end of the day. Just take them out and throw them away, and onto a fresh pair the next day. If there is a way to give Hubble a rating higher than 5 I would.

Top Critical Review

“I'd rate -5 stars if I could”

Alexia B.
7/18/22

I'd rate -5 if I could cause from the contacts to the customer service, I've had the worst time with this company. The contacts hurt after awhile and leave your eyes feeling dry as hell and it always feels uncomfortable. The customer service phone lines and chats are all useless cause they don't know anything either. If they say they'll direct you to a higher management or that someone will call you to resolve a problem, it's a lie because there is no number to call nor is there anyone that's going to call you. I hope they do better in the future but I'm very disappointed with this company.

Reviews (193)

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customer service (37) hubble contacts (39)
Thumbnail of user dolvonv
California
1 review
0 helpful votes
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August 10th, 2019

Hubble is inexpensive and very convenient for people who are busy and do not have time to pick up their contacts. Your contacts are mailed to YOU! I'd recommend Hubble to everyone!

Thumbnail of user islandgals
Texas
20 reviews
79 helpful votes
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July 2nd, 2018

Hubble Have Some Amazing Contacts. They Are Super Comfortable in Your Eyes. Great Prices Too. I LOVE How It Feels Like Your Wearing Nothing in Your Eyes. These Contacts Fits & Feels Better Then The Freshlook(Brand) Of Contacts I use to wear. I Just Wish That Hubble Comes Out With Colored Contact Lens. Great Site, Great Contacts, Great Prices. Give Them a Try. You'll Be Glad That You Did. Thanks! :)

Thumbnail of user eval90
Texas
1 review
0 helpful votes
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August 13th, 2019

I am beyond happy with hubble. They are prompt and professional with any questions or updates I have to do with my account. Totally would recommend them.

Thumbnail of user marys981
Georgia
1 review
1 helpful vote
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August 4th, 2018

Hubble is advertising free box of contact lenses for $3 shipping & Handling. "Yay!" I thought, "I'll check this out"

I received my free box of contacts. I am most disappointed. On the page to put in my eye & contact information, it requested only a minimal amount of limited information from my prescription. I thought they would contact my doctor for the specifics. However, it seems they did not. The contacts I received were identical. My eyes are not. I also have an astigmatism in one eye. That was never asked of my information, only to find out they do not make contacts for astigmatism.

The prices for the contacts are not made easy to find, either. It took some serious searching to discover it ($33 + $3 S/H) on their website. The contacts I received were not usable in either eye to correct my vision.

I will not be recommending this company to anyone.

Also, I did not appreciate that I had to CALL them to cancel my subscription - I could not do it on their website. I could do everything else, but not cancel. Then, when I called, the answering robot informed me that I could obtain lots of information and do lots of things to my account online. That was just salt in my wound, as I had wanted to cancel my subscription online.

They definitely need to step up your customer service game if they have any intention in surviving as a company.

I emailed my thoughts and concerns to the company.

Thumbnail of user charlottej44
Georgia
1 review
0 helpful votes
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July 29th, 2019

I am so glad I found hubble as it works with my busy schedule. I am a pretty active body and I get to just focus on planning my workouts rather than making sure I have a supply of contacts to see ;)

Thumbnail of user jenniferj336
Indiana
1 review
0 helpful votes
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August 10th, 2019

This is the best way to get your contacts! Never have to remember to order them as they are auto shipped right to me on time every time! I would recommend Hubble Contacts to all my friends!

Thumbnail of user sindys5
New York
1 review
0 helpful votes
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September 30th, 2019

I've been getting Hubble contacts for over a year, it's super convenient, super affordable, great quality, and incredibly reliable. I've been very happy with the service and will definitely continue.

Thumbnail of user lorrainer87
California
1 review
0 helpful votes
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August 10th, 2019

I totally recommend Hubble I have been getting my sons contacts through Hubble for the past 2 years an it's so convenient comes straight to our mail box an very reasonably priced.

Thumbnail of user melbar10
Florida
3 reviews
0 helpful votes
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June 16th, 2020

I requested cancellation of my membership April 2020, and they stated would not charge my account any longer or send me shipment. Well they did charge my account again and now they are telling me to call to request cancellation. I did request cancellation in April 2020. They refuse to credit my account. DO NOT ORDER FROM HUBBLE CONTACTS.

Thumbnail of user chelseam84
Virginia
1 review
0 helpful votes
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July 25th, 2019

Hubble's contacts are delivered to my house every month, making my life a million times easier. The quality of the contacts is phenomenal and I'm saving money each month.

Thumbnail of user stephanier322
Tennessee
1 review
0 helpful votes
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August 10th, 2019

I love Hubble. I don't have to remember to reorder monthly they automatically ship. The price is much more affordable than at the eye doctor, and they feel great!

Tip for consumers:
Simple fast and easy!

Products used:
Conacts

Service
Value
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Quality
Thumbnail of user camilac31
Florida
1 review
1 helpful vote
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October 2nd, 2020

As a college student, the idea of this subscription seemed fantastic. I had these contacts being shipped for about 3 months until I accepted that they are horrible for your eyes. These contacts not only dried my eyes unlike any other but they would fall out sometimes because of how dry! I've never had that happen before. This would also make my headaches worsen throughout the day of wearing them. In addition, I tried to email them OVER a month ago and cancel my subscription and even exchanged several emails with all my information. The subscription wasn't canceled and I was charged yet again. Today I called questioning why and was told they only will accept cancellations over the phone and wasn't offered a refund or even help after I expressed how unhappy I was. To make matters even better, I told them I don't even want them shipped to my house because I will not wear them, yet they won't have them canceled and taken back. Moral of the story, I regret even starting a subscription with Hubble contacts.

Thumbnail of user lisam1529
Mexico
1 review
1 helpful vote
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January 24th, 2020

Tried to cancel after lasik. Called and was never able to get through. I'm likely going to have to cancel my credit card to get out of their contract like sales techniques. Buyer beware.

Thumbnail of user sadiel15
New York
1 review
0 helpful votes
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August 17th, 2019

Great customer service and great value, but not your top of the line contact. Great for dailies, which is what I use them for but my eyes are usually dry at the end of the day.

Thumbnail of user catherinee113
Maryland
1 review
2 helpful votes
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April 2nd, 2021

HIGHLY UNSATISFIED CUSTOMER. I canceled my subscription weeks ago and today I am charged twice and I am being told they wont refund it. And I am told they have 2 separate subscriptions for me since I have one back in 2019 (which was canceled on early 2020 and I was my charged and did not receive any contacts for over 6 months) but now the customer service rep tells me I'm being charged for BOTH subscriptions at once they the 2019 subscription was never canceled. Complete BULLS#*T

Tip for consumers:
Dont

Products used:
I will be using 1800 contacts from now

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlb243
Arizona
1 review
0 helpful votes
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July 25th, 2019

They always arrive on time when it was delivered. I like that I didn't have to drive to the eye doctor. To purchase my contacts. I can get it mailed to me at my home

Thumbnail of user johnnieb39
New York
1 review
0 helpful votes
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July 12th, 2019

So some days they are perfect and other days they irritate my eyes badly. So it's very up in the air. I do like the company and the convenience of it.

Thumbnail of user nataliej107
Virginia
1 review
1 helpful vote
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August 6th, 2020

I ordered these contacts and I wear them, but I cannot see out of them. So I said something to the contact people. And I have not gotten any type of response

Thumbnail of user marissar22
Ohio
1 review
0 helpful votes
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August 17th, 2019

I have used Hubble Contacts for almost a year, and I love the convenience that they are mailed to me each month. The contacts fit great and I like that they are daily wear.

Thumbnail of user suzanneh306
Georgia
1 review
0 helpful votes
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December 9th, 2020

This is the only way to use contacts.on delivery and fresh everyday... I love hubble easy, convenient and doesn't break the bank⁉it's the only way to go

Thumbnail of user brianh748
California
1 review
0 helpful votes
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August 22nd, 2019

You can't beat the convenience of the price and the home delivery of Hubble contacts. Easy to manage and easy subscription options allow me to update my order at my convenience.

Thumbnail of user autumnl14
Michigan
9 reviews
7 helpful votes
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July 7th, 2018

They lure you in with a free trial pair, and then charge you 33 dollars for the next month. I didnt know I had automatically signed up for the subscription with my order.

Thumbnail of user andrewn303
Washington
7 reviews
10 helpful votes
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January 23rd, 2022

This company continues to try to charge my account even after I cancelled my subscription! I have emailed them multiple times with no response! Contacts are ok but acuvue is what I switched back to. DO NOT SIGN UP WITH HUBBLE, THEY WILL NOT STOP CHARGING YOU IF YOU CANCEL SUBSCRIPTION! RUN RUN FAR FAR AWAY

Tip for consumers:
Don't use them

Products used:
Contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user marlenel41
New York
1 review
0 helpful votes
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July 25th, 2019

Easy, convienient & affordable! Fresh daily contacts delivered straight to my mailbox each month. Never had a problem with delivery and the lenses are comfortable.

Thumbnail of user katarinaw1
California
13 reviews
41 helpful votes
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January 19th, 2018

I received contacts from Hubble back in February 2017. Got the first box for free (minus $3 for shipping) and paid $33 for my next box. Being a college student, I decided this was an expense I didn't need so I called to cancel my subscription. Flash forward to December 2017 before holiday, they charge me $33 for another box of contacts in which I did NOT order. They were shipped to my old apartment in Idaho (I've been in California since April 2017). I wasn't notified of these contacts till Jan 17th, 2018 when I got an email saying they weren't able to charge my credit card... that's because they occurred overdraft fees on it back in December when they sent me that box I never ordered. I've spent the past 2 days on the phone with my bank and Hubble's costumer service line. I believe it was fraud activity for them to have charged me for a product that I not only never ordered, but never received as well. Their customer service was horrible and they won't refund me my $33 unless I return their contacts to them... How am I supposed to return something I never ordered or received which is over 1000 miles away?
I don't recommend ordering from this company, their customer service is bad, their English comprehension is low, and they aren't helpful. You'll cancel your account over the phone (yes, you have to call to cancel, can't do it online) and they'll send you contacts months later without notifying you, then won't refund you.

Tip for consumers:
Just don't. Or if you do, be aware that you have to call to cancel.

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From the business

Daily lenses. Half the price.

Company Representative

Thumbnail of user kaitlynl19
Kaitlyn L.

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