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Overview

Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 206th among Streaming Movies sites.

  • Service
    201
  • Value
    203
  • Shipping
    63
  • Returns
    71
  • Quality
    180
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
32
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How would you rate Hulu?
Top Positive Review

“Hulu”

Dee C.
3/29/24

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Top Critical Review

“Worst Streaming Channel”

Joe S.
10/5/24

I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.

Reviews (1,175)

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Reviews that mention popular keywords

customer service (144) credit card (40) email address (7) bank account (13)
Thumbnail of user carterb27
New York
1 review
1 helpful vote
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October 18th, 2016

It wouldn't take my payment for a very long time and it has way too many ads, it shouldn't have any if you're paying. It's very glitchy, and I would not use it and never recommend it to anyone.

Thumbnail of user kimc1631
Washington
1 review
2 helpful votes
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September 12th, 2022
Verified purchase

Cancelling. The UI for the app is terrible. Programming stinks. And rates go up 10/1/22. Enough said. Buh bye Hulu

Products used:
I canceled Hulu

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Value
Quality
Thumbnail of user gabrielg384
California
1 review
0 helpful votes
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August 31st, 2022

I was getting double charged for over a year and they only refunded 3 months i will never subscribe again

Thumbnail of user bretts57
Washington
1 review
1 helpful vote
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April 11th, 2018

Horrible connection. I get through 1 of every 10 tries. Then it drops connection ~ 1/2 of the time I'm watching... so that's a 5% success rate. F-

Thumbnail of user rosannel2
New York
5 reviews
1 helpful vote
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May 2nd, 2016

I have canceled cable and am now using Hulu for majority of my TV viewing. I do wish, however, that it would make a deal for more stations, such as BBC, AMC, etc.

Thumbnail of user jennifere1214
Florida
1 review
0 helpful votes
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January 7th, 2022

Video is unreliable, it will go out for days at a time making it impossible to watch. Not the worth money you pay to have this service.

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Value
Quality
Thumbnail of user elizabeths2519
Colorado
1 review
0 helpful votes
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February 20th, 2022

Went to login on another device gave me a verification code but didn't work said wrong code or re-enter.

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Value
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Returns
Quality
Thumbnail of user katherinel45
Oklahoma
1 review
4 helpful votes
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October 18th, 2017

The new interface and changes are complete garbage, I dont recommend it. Sorry I just upgraded, what a joke!

Thumbnail of user amyw45
California
2 reviews
5 helpful votes
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April 22nd, 2014

I just hate the commercials when you are paying for the service. Besides that it would be five stars.

Thumbnail of user alexw1016
Washington
1 review
1 helpful vote
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May 7th, 2022

Hulu is awful! Over priced and overrated! Always losing connection and too many commercials! Even when you pay extra!

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Value
Shipping
Returns
Quality
Thumbnail of user samanthan29
Arizona
2 reviews
2 helpful votes
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March 22nd, 2018

Same ads over and over again, site says I am using an adblocker when I am not, techs want to blame MY machine for THEIR flaws... if Shudder can do better, they have no excuse.

Thumbnail of user lianas34
South Carolina
1 review
4 helpful votes
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June 27th, 2022
Verified purchase

Hulu is nothing more than a left winged democrat app, all the tyranny commercials drive me nuts, I have children I dont want seeing that bye bye hulu

Thumbnail of user kimb1574
Virginia
1 review
7 helpful votes
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May 24th, 2017

Why does it take 3:15 to watch a program that is 1:40 long? It keeps freezing. Very, very annoying. NEVER have this on Netflix or Amazon.

Thumbnail of user judyl70
South Carolina
1 review
6 helpful votes
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October 11th, 2017

What have you done? Fix it or we're leaving Hulu. Hard to get the programs I want to watch. Cannot select the episodes. Very dissatisfied customer!

Thumbnail of user rylans2
Utah
3 reviews
4 helpful votes
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May 19th, 2021

Scam of a company. They require you to watch ads or make you pay more money. Just annoying. You are already paying foe the service -.-

Thumbnail of user henryb251
New York
1 review
6 helpful votes
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April 10th, 2020

Hulu is infamous for ripping off customers and their slow and insanely bogged down site, I hope they go the way of the dinosaur, or blockbuster.

Thumbnail of user tanyag133
Michigan
1 review
0 helpful votes
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June 15th, 2022

C'mon HULU – with a approx. Net Worth of $2 billion – I think you can afford to put a TRAILER of the movies on your channel! Oh, and a better description of what the movie really is about!

Thumbnail of user wendyp732
Massachusetts
1 review
0 helpful votes
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September 19th, 2023

We have a 6 year old large screen Sony TV and hulu no longer supports it. They act like it is 20 years old. Horrible!

Service
Value
Quality
Thumbnail of user janek60
North Carolina
1 review
6 helpful votes
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September 30th, 2017

Who though 144 Point fonts, constantly changing colors, poor listing order, and so many other problems, was a good idea? I thought Hulu had WAY better UX designers than that!

Thumbnail of user susanr67
Massachusetts
4 reviews
12 helpful votes
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February 23rd, 2016

Hulu is not horrible but free offerings are slim pickings. Crackle has original programming and more. Go Crackle!

Thumbnail of user jaclyng6
South Carolina
1 review
5 helpful votes
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November 5th, 2018

I tried Hulu but shortly after cancelled bc my internet provider offered me a great TV deal. Nothing wrong with Hulu itself but the customer service is RUDE! I was charged after I cancelled (no biggie) so I contact Hulu via chat. FIRST I was asked my birthdate - um that's not normal for any customer service chat line. SECOND he never asked me any questions other than email/birthdate. I sat on the line waiting for him to ask "how can I assist you" or something. I finally asked him how do I get that charge back and double check the account was cancelled. His reply was "i already cancelled and refunded" so I asked how long will it take to see refund... his reply "check email what else do you need?" Hmmmmmmmmmm well ok then. So I in turn asked if he was a customer serivce rep bc most ask questions - HELL they apologize for the issue. I GOT NOTHING!

Maybe he was having bad day but I didn't want to take that survey without letting him know I was not impressed with his customer service skills and I told him to have a good day.

BREON G - Hulu rep

Thumbnail of user jenifers54
Washington
1 review
0 helpful votes
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May 24th, 2022

I have Netflix, HBO, paramount, prime and this has the worst service. Always the most difficult to view

Thumbnail of user amandas198
Massachusetts
2 reviews
2 helpful votes
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February 12th, 2017

I sign up for the trial period. You are asked to choose what types of movies or shows that interest you/or NOT. I chose only three British, Korean and one other. Then you are asked to rate films and shows if you are interested or NOT. Well after all this, and thinking this will be a great customized experience. A JOKE list of TOP PICKS FOR ME. All the shows I chose I DON NOT LIKE come up. I wasted all that time. Very little of the three choices of what I did like came up. So its basically POINTLESS to even waste your time with this "feature' that will help you to find shows you like. So that was annoying. And worse of all. When you are watching a show and the commercials come, 1/2 the time after the commercials there is a black screen for several minutes, then maybe about 1/4 of the times this happens. You get to watch the show, and maybe it will just stay on the black screen. Or give you "Playback Failure" and you press the 'OK' button given on screen, and again several minutes maybe another playback failure or you may get to watch the commercials you just did AGAIN, and another several minutes of black screen. And if you are thinking, after many minutes of black, this isnt working. I will start again. You can start alll over, finding your show again and. Starting FROM THE START of the show. Well DONT TRY and fast forward, because you think you have past to the part you left off... and it will take you to the commercials. Again. AND guess what happens then? Black screen. THis is not a network problem on my end. This service is not worth my time and frustrations if it were FOR FREE.

Thumbnail of user samuelw42
Utah
1 review
2 helpful votes
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February 23rd, 2018

Hulu reminds me of what it was like to download, or buffer, in the late 1990's. It's not worth the membership fee or my time.

Thumbnail of user brittanyb271
Colorado
1 review
2 helpful votes
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December 12th, 2019

The show's are good but my god can they chill with commercials!? Every 5 minutes I'm not kidding EVERY FIVE MINUTES. And even if you pay extra you still have commercials! Not worth it.

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