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Hulu

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Overview

Hulu has a rating of 1.6 stars from 1,175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 227th among Streaming Movies sites.

  • Service
    201
  • Value
    203
  • Shipping
    63
  • Returns
    71
  • Quality
    180
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
2
Negative
17
32
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How would you rate Hulu?
Top Positive Review

“Hulu”

Dee C.
3/29/24

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Top Critical Review

“Worst Streaming Channel”

Joe S.
10/5/24

I've tried most of the movie sites and Hulu is by far the absolute worst. The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse. Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay. Subtitles are out of sync with video on most movies. You have to pay to watch the movies, and then pay again if you want to watch them without ads. Even the free bootleg movie sites work better than Hulu. I tried their free trial so at least this poor experience did not cost me anything.

Reviews (1,175)

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Reviews that mention popular keywords

customer service (144) credit card (40) email address (7) bank account (13)
Thumbnail of user jerrya111
Ohio
22 reviews
39 helpful votes
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September 14th, 2024

I do not mind paying for something that has value to me and does not persistently have issues. Hulu has great tv but is plagued by operating issues. It will stop in the middle of a show, it does not track where you left off, it will reset (often), etc. If you want more money you have to offer more value with less aggravation. This will be your third increase in less than 3 years. Fix your issues or say goodbye.

Value
Quality
Thumbnail of user joes2519
Oregon
3 reviews
2 helpful votes
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October 5th, 2024

I've tried most of the movie sites and Hulu is by far the absolute worst.

The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse.

Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay.

Subtitles are out of sync with video on most movies.

You have to pay to watch the movies, and then pay again if you want to watch them without ads.

Even the free bootleg movie sites work better than Hulu.

I tried their free trial so at least this poor experience did not cost me anything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nl191
Washington
14 reviews
5 helpful votes
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September 13th, 2024

Hulu you just started your countdown and are on borrowed time. I just got the email they are jacking the prices up. I gave netflix two chances and then ditched them. Don't think for one second I won't do the same to you. There is plenty of free t.v. The clock is now ticking.

Tip for consumers:
We need to show streaming services that we have the dollars they want, we are in charge not them.

Products used:
streaming service

Service
Value
Quality
Thumbnail of user rrcarlson12
Nebraska
1 review
0 helpful votes
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October 22nd, 2024

Freezes up on you here and there. When using gift cards, you still have to pay the full amount via a credit card instead of letting you pay the difference. I used gift cards to pay for Hulu when I first got it. Worked great no problem. Never charged the card. But if you pay say with a $50.00 Hulu gift card, you still like I said have to pay the full amount on your credit card, especially with the prices jacking up. Like come on Hulu, we're not made of money nor does money grow on trees. I switched to YouTube tv and it's much cheaper.

Thumbnail of user johns1702
New York
5 reviews
5 helpful votes
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October 12th, 2024

I have several streaming platforms and HULU is the only one that consistently freezes and their system will lock you out if you have power outages. It seems like I'm always on the phone convincing them I haven't moved

Tip for consumers:
Don’t fall for the ad free. Full of ads. Saved $50 a month by dropping that ad free and didn’t notice at all. Horrible tech. Buggy and freezes up all the time.

Products used:
Hulu plus live tv add free free

Service
Value
Quality
Thumbnail of user ritas773
Switzerland
2 reviews
0 helpful votes
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June 24th, 2024

Hulu offers a decent streaming experience with a good selection of TV shows and movies. But, the frequent ads in the lower tier subscription can be quite disruptive. Additionally, some users might find the content library lacking compared to other streaming services. Occasional buffering issues also detract from the viewing experience. There are better choices out there for those seeking ad-free viewing and a more extensive content selection.

Service
Value
Thumbnail of user billylacer542
Indiana
3 reviews
0 helpful votes
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May 5th, 2024

Well unless I start watching older movies or just stupid movies this app is just robbing me of 7.95 a month because none of the movies or shows I want to see is on the app.

Tip for consumers:
Put better movies on or lose a customer

Products used:
Watch the sons of anarchy only thing I could find that I wanted to see

Service
Value
Shipping
Returns
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Thumbnail of user deecavalluzzispgn
Armenia
10 reviews
0 helpful votes
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March 29th, 2024

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Thumbnail of user ridaartunumcu
Ohio
7 reviews
0 helpful votes
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March 23rd, 2024

Hulu offers a diverse selection of TV shows, movies, and original content at an affordable price. I appreciate the ability to customize my viewing experience with add-ons like live TV and premium channels. The streaming quality is generally good, although I've experienced occasional buffering issues during peak hours. Overall, Hulu is a solid option for streaming entertainment.

Thumbnail of user delmonteric
Washington
2 reviews
1 helpful vote
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March 10th, 2024

We never signed up for Hulu. But they charged our credit card. First month 2$. Second month, 9.95. I called Customer Service, and they had NO RECORD of our account. Told me it is up to us to contact VISA and dispute the charges.

Thumbnail of user billb2379
Texas
1 review
0 helpful votes
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April 17th, 2024

It slows down like you are in time out. It's been doing this for over a week. I guess they got the money but don't want to give the service.

Thumbnail of user samanthav386
Georgia
1 review
0 helpful votes
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March 11th, 2024

Channel will not change to new channel, keeps going back to original channel. Called and was disconnected 5 times and no call back. Finally talked to someone and hardly spoke english and had no idea what he was doing. Still having the issue and I really dont want to spend my whole day off trying to fix the problem. If it continues I will cancel.

Service
Value
Quality
Thumbnail of user kenm1175
Indiana
1 review
0 helpful votes
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February 22nd, 2024

We enjoy binge watching our favorite programs on Hulu, but as of just a couple weeks ago, Hulu stopped automatically playing the next episode. Now you have to manually tell it to play the next episode. They also removed the toggle in settings that tells it to play the next episode.
Hulu was slipping in our opinion, with available programming, but Hulu officially sux now. It's no fun to have to manually play each episode. And if you don't play it quickly, it boots you out.
We're probably going to delete Hulu. I've seen where people have canceled Hulu, but Hulu continues to bill you. Well, we use a bank card, and can block recurring charges, or just shut the card off. Problem solved, Hulu gone! Lol!

Service
Value
Thumbnail of user bluesheepdog911
Washington
1 review
0 helpful votes
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March 6th, 2024

I was excited to watch the new "Shogun" series that Hulu had so I signed up for a 30 day trial (Ad-free option) at the end of February. Was able to watch the first episode without issue but when trying to watch the second one I started getting a RUNUNK13 error with a prompt to either reload or watch something else. Tried reloading, got the same error. So I figured I would try watching "The Rookie". Same thing happened, I was able to watch the first episode but once again trying to watch any other episodes result in the RUNUNK13 error. Fast forward to tonight, got home from work, wanted to try and see the previous Shogun episode and the new one that was released tonight and lo and behold my old pal RUNUNK13 Error shows up.

I canceled the free trial. No option to give an exact reason for canceling on Hulu's website so instead I decided I would vent my displeasure here so someone else does not waste time with this janky streaming service.

Tip for consumers:
Would have been nice if there was a link in the error message for ways to contact tech support to see if there was a way to resolve the constant errors. For a streaming service to simply tell a customer to "reload page or watch something else" due to errors on their webpage is unacceptable

Service
Value
Thumbnail of user amber372003
Missouri
1 review
2 helpful votes
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November 22nd, 2023

I originally subscribed to hulu in Oct of 2022. Cost has gone up 20 buck in a year with no explanation. There is nothing new and exciting, and their live stream sucks $#*!. I dropped my plan down to basic on 11/5/23 and now I can barely start anything without their cute little error code popping up. Funny none of my other streaming services do thus and VERY funny it's happening now, for the first time, after telling them to shove that $85 a month bill.
0 stars but they made me throw them one. They are worse than cable. Can somebody please tell them they are not the only streaming platform? Apparently they didn't get the memo.

Products used:
Hulu premium with live.

Service
Value
Quality
Thumbnail of user jasonl1494
North Carolina
1 review
4 helpful votes
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September 15th, 2022

Worst app/streaming site on the market. Awful in every way. Desperately waiting for another platform to pick up live games so I can drop this headache and never have to deal with this trash site again.

Tip for consumers:
Extremely expensive and overpriced, horrifyingly atrocious customer service, the app hardcore lies about what add ons actually provide, trashy platform/service in every way.

Products used:
Streaming service

Service
Value
Shipping
Returns
Quality
Thumbnail of user jorger495
Texas
1 review
5 helpful votes
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February 1st, 2023

Hulu is by far the worse streaming service... their technicians have no clue how to fix anything... I pay for a service that never just streams a show or movie... it's constantly buffering and stopping and even throwing me out the app... it's ridiculous...

Thumbnail of user rachelm1480
Washington
1 review
7 helpful votes
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February 7th, 2023
Verified purchase

The commercial less version costs way too much for the consent they have or should I say lack there of. Most of my favorite shows jumped ship to another platform and there are not enough good Hulu originals to fill the void. Also, if you do go cheap and purchase the version with commercials just know they force you to watch them… the option to make the screen small and browse elsewhere is still there but once you do it plays a few seconds of the video and then disappears. Commercials don't pick back up where they left off at they just restart another 90 seconds of mind numbingly boring ads that make you want to beat you head off of the nearest wall to you. It used to be a good deal with good content but now it's mediocre, across the board, at best!

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Thumbnail of user b.t7
Texas
1 review
1 helpful vote
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November 24th, 2023

You can not pay for any of the bundles with a gift card.
Not the Hulu/Disney or the Hulu/Disney/ESPN bundles!
They don't state this anywhere in their ads or on the gift card itself.

If you owe Hulu money and someone tries to help you out, you can't use the gift card to clear or reduce the amount owed.

Seams like they are doing anything they can to get your credit card and personal information.

Watch yourself.

Thumbnail of user brandonm98
Oregon
42 reviews
138 helpful votes
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May 9th, 2019

Otherwise I would not have it. I could go into detail, but the one major thing that bothers me is there seems to be more adds than show time. Watch 5 minutes of a show and then you have to watch 90-120 seconds of commercials... And even though they have some content that Netflix doesn't have, this is why most consider Netflix to be better. We don't want to have to pay for a subscription and sit through the same commercials every 5 minutes!
I will not be renewing because I don't see it being work $12 a month...

Tip for consumers:
Be ready for ads.

Products used:
Black Friday $1/month deal.

Service
Value
Quality
Thumbnail of user michaela3780
New Jersey
2 reviews
0 helpful votes
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March 14th, 2022

Hulu does not do viewer analysis. Why not, you ask? Why bother is their answer.

Have you ever questioned why, after disliking every reality show title, game title, horror title, etc. (substitute your favorite disliked categories here) that Hulu keeps show you new titles in those categories? No analysis.

Have you ever questioned why Hulu continually re-displays titles you've disliked? They don't care. "Got it?"

If Hulu were a person crawling to my front door begging for shelter, I'd give them a blanket and let them sleep on the porch, but not in the house. You can't trust a liar.

Tip for consumers:
Review of Hulu Service, not content.

Products used:
N/A - Review of Hulu Service, not content.

Service
Value
Quality
Thumbnail of user georgeb947
Washington
3 reviews
19 helpful votes
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December 10th, 2023

Picture freezes 4-6 times per hour, live TV is a joke, trying to add or delete channels to favorites is so complicated even Hulu can't tell you how to do it. Sometimes programs play with no video, no audio or both. Incredibly poor interface for a company that all it does is interface with users' TV.
A total joke.

Thumbnail of user jacquiem1
Kansas
1 review
5 helpful votes
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July 21st, 2015

This is my second request. First one on Hulu Plus apps installer. Please fix! It crashes after 2 seconds of play. If everyone cancel I wonder how fast would the problem be fixed. There are over 300 reviews with the same basic issue. It's not a wifi connection. At this point the rating should be negative *******+ just saying!

Thumbnail of user as383
New York
1 review
1 helpful vote
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June 7th, 2019

Besides a ridiculous amount of ads (that also hang and prevent you from getting back to the episode), there are so many technical issues. After I cancelled my subscription, they didn't even let me continue watching any shows for the remainder of my billing period. I'm disgusted by how terrible the entire service is. Absolutely disappointed!

Thumbnail of user patriciap1365
Rhode Island
1 review
12 helpful votes
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November 17th, 2020

We switched from Direct TV to Hulu for cost reasons. It takes a bit to adapt to HULU functionality. Clicking around within the site is not smooth, they should work on that. There is what they call a dvr... it; s not. You can record programs but cannot easily start at the beginning... sometimes not at all... NEEDS to be better. We opted for no commercials ($6 per month) Most shows still have commercials... some (very few) have none and some requires and annoying clicking game to skip ads. Will likely drop this. If there is a better way ie dvr, commercials
Etc... it is not spelled out clearly in any way. I just got an email saying our service will increase $10 per month.
Will have to consider That!

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1.6
1,175 reviews
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