On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I paid $44 and couldn't use it at all on my trip to ireland. Whereas netfilx was available, and $15 a month. And when i'm watching it at home i can't get through a movie without it stopping. Not worth the money.
Placed an order on 8/12/22, was told it was delivered to an empty house on 10/12/22, no parcel anywhere to be found and have been ignored since, appalling customer service. Dont waste your money
The free trial is a waste of time. They list shows that when you go to watch them are not actually available. Canceling the service was a pita, which a gauntlet of questions and no customer service.
I'm still not sure its canceled.
Anyway, save your money and time and pick another service.
I'm going back to prime video this app sucks now always disconnecting always errors playing it's a $#*!ty service now and they want you to pay for it if it doesn't work properly they should pay us what's wrong with the world is people keep paying these $#*!ing idiots just like Xfinity another company needs to be burned down and start over so hulu until I see some money back or perks I'm dropping you no more wasting my money
I should not be forced to watch your commercials. I don't agree with how you have commercials that are so private and embarrassing. I don't AGRee! Get rid of them! It is wrong on so many levels. The ones about condoms are unacceptable as well. Private matters should be kept private. Men kissing men is just wrong!
Hulu sucks. I am so frustrated that here I am leaving a whole review about it because the answer they give to the issues is bs. This past year or so has been god awful! I have a brand new MacIOS. Plenty of space, new hardware, plenty if storage etc. I also only use Hulu on this one device ( So what happens is not "cache" issues like Hulu likes to claim *smh*). First off, every movie/show glitches out immediately upon playing. I have to refresh and restart 2/3 times just to start a movie. Then the screen will freeze after a commercial. When I refresh annoyingly the SAME commercial plays over again instead if starting the film, then freezes again every 10 minutes or so. If you need to pause or rewind -forget it. The glitching starts again. I go through this cycle of all of the above I'd say no leas than 5 times every hour long movie/show I watch on Hulu. That being said. Dont waste your money on a $#*!ty service when you can get the same services at the same price but without all the glitches and bs. Use Netflix. Even Tubi. Anything us better than Hulu.
Hulu has gone downhill and is truly a pain in the butt to use these days.
I only reactivate these days when they have a show or movie that I cant find anywhere else.
Note: This is not just me. These issues have been reported across the board. Any other service is better. Hulu needs to figure their $#*! out.
Not to mention the "play" bar never goes away. Unless you hit "stop" and then "play" i which case it freezes and you'll have to refresh all of hulu to start the same movie, watch another glitchy commercial and hope that this time you can move the cursor fast enough to the bottom right corner that the play bar will disappear without having to do all of the above AGAIN! Sorry about typos. It's late.
This is by far the WORST streaming service! We pay 93 dollars a month for terrible service and buffering every time you you're trying to watch something. Called them about our NBC local channel not working and it's not fixed Yet! Now it's buffering so bad you can't EVEN watch it! Called them back and all I get is hung up on! Time to dump you Hulu!
What is it about Disney's megalomania? Seems everything they touch since the early 90's they evolve into their own image and quality & customer service tank. Most recent problem is HULU. Seems recently our username and password is good for about thirty days then you have to reset again. Sadly, the old username with password does not let you in for viewing but you can online access your account. Wish Elon would let
Twitter get into streaming. BTW gave 1 star because Zero and Negative integers are not allowed
Took Hulu live and paid an extra $7 a month to avoid commercials excepting ESPN+ which was fine. I was watching a taped NCAA football game and I could fast forward past the commercials and when the finger was off the remote Hulu so generously took me back to the start of the commercials. I have 3 phone numbers for customer service and each one says we do not take calls go to hulu help online. Never can get taken care of with wait times that are absurd-e.g. You are 65 in the queue and above! Avoid this rip off provider-I am going back to Fubo when this contract runs out. Lies and promises not me. I also filed a BBB complaint and this seems to be a common practice for this company. They have under a 1.2 rating and that says so much.
Not only are the 3 minute long commercials every 8 minutes a nuisance, the quality of the picture goes in and out every few minutes. It goes blurry for a full minute and then clear, only go to blurry again a minute later. Won't be using Hulu anymore. The other streaming apps are superb in every way.
They will raise the price and double the ads. What a great service. There are better choices than to spend most of your entertainment time watching ads.
Paying $85 a month just to have 3minute ads almost every 10 minutes during movies and shows. And the ads are mostly drug companies showing gay people cuddling, and talking about sex, all the while my young kids are watching tv. No thank you, we uphold christian values and Hulu is way too woke for us.
I called several times to the Hulu CS line... waited. First person I got to put me on hold for over 45 min. Called the next evening to the CS line got ahold of a CS agent (Camille), she kept saying we can change the Disney Plus password... I again reiterated that I did not want to change my password because the pop up said it would create a bundle for me. Again I did not want a bundle because I was already getting a good deal through Verizon for my Disney. I was again urged to change my password, so I did a test as suggested, using the same password as was originally on the account. It allowed me in, I switched over to my Disney Plus used my original password and surprise, surprise it did not let me in. So once again upon suggestion of the agent I used my Hulu password and I was in... Now. I am told that it is not showing (right now) that I have the Hulu, Disney, Espn bundle (Still on the phone and I was just told that she is transferring ing me to her supervisor with the problem of retaining account, Oh sweet Jesus I am trying to keep my temper in check. Honestly I am waiting for them to drop my call). I am going to be watching for a bundle increase in price and a drop from my Verizon discount account. So beware! Hulu is enacting a new price increase scheme.!
Hulu needs to take a look at Direct TV's ability to rewind and fast forward live tv and emulate it!
Also, when I click on dislike, why would that show ever pop up for consideration again?
I try to dislike al the liberal news and tv shows. Hulu should take those specific dislikes and remove them from my selections.
How is it the streaming service that costs the most is the worst service available. Cant watch 1 game...buffers constantly, at least until its commercial time when they show nothing but distasteful trash. This is hulu with live tv folks. Dont waste your money
Basic Hulu is comparable with other similar streaming channels such as Sling. We upgraded Hulu a commercial free status. This started an abundance of problems. After the commercials are turned off and the higher fee is paid they continue to pop up which requires contacting Hulu. This typically results in a minimum of an hour on chat with Hulu. Often customer service agents are unresponsive, send us to another agent without warning. Eventually the problem is fixed for 24 hours. Then it begins again. While basic Hulu is fine, I strongly suggest not upgrading as Hulu can not stand behind their product nor offer decent support. We are once again on chat support for a failed product with very long wait times for the 3rd time in a week. We plan to cancel at month end and go with another channel due to this very frustrating and ongoing experience. It's very disappointing because we really wanted to keep the service.
So, I cancelled Hulu earlier this month because I wanted to watch local channels and local sports via Fubo. Since I had paid for November, Hulu indicated that my viewership would remain the same until November 30.
However, since my cancellation Hulu has obstructed me from signing on every day to the extent that they have created an error message making my sign on take much more time. I will not be subscribing to Hulu any further due to their juvenile tactics.
I was on the phone with them for 3 day they couldn't access my email my service was shut off before my payment was due wouldn't take any of my debit cards says system problems accur I'm done went to YouTube live TV and convinced 10 friends to do the same
May I ask why is the African American section on hulu labeled as black stories? We are not a color WE ARE HUMANS! There isn't a white stories section on hulu and I feel that is not rite!
Answer: Not worth it since they updated their interface into an unusable mess. Customer service is awful, stay far away.
Answer: Happened to me. Stay away from hulu. My systems is high speed and works great with YouTube 4k and Netflix 4K HDR. Hulu obviously is bandwidth limited which might work for customers who watch old movies but their technology is not good for 1080P and modern technology.
Answer: It's hulu yet clearing the cashe every time before starting Hulu is substandard there overloaded