business logo of Hulu
How would you rate Hulu?
grey star
grey star
grey star
grey star
grey star
Netherlands
1 review
0 helpful votes
Follow Nas E.
Unfollow Nas E.
Send Message
Share Review
Report Review

Disgusting company
June 28, 2022

Disgusting company that took advantage of the legend Mike Tyson by creating a series on his life without compansating him or even his permission. Speechless that companys like this can take advantage of people like this, the American way I guess can't be helped.

Date of experience: June 28, 2022
Ohio
1 review
5 helpful votes
Follow Jordana W.
Unfollow Jordana W.
Send Message
Share Review
Report Review

First off, HULU if you're going to charge for services, there shouldn't be commercials. I can watch the shows on regular tv if I want that. Also don't up your prices to take the commercials out. Since that happened the commercials have come on more frequently and now up to 5 instead of 2 or 3 when HULU first came out. I plan on discontinuing my membership. I can record my shows and fast forward through the commercials if I want. Also some of the shows have partial seasons and sometimes not every season for the show. What am I paying for, because now it's not the convenience.

Date of experience: July 20, 2016
Illinois
1 review
5 helpful votes
Follow Colleen N.
Unfollow Colleen N.
Send Message
Share Review
Report Review

Bait and Switch
November 27, 2018

Hulu gives you a trial period of Live channels based upon your zip code. However, after a month they switch you to a different city with less channels and drops the ABC network. Their explanation is that the address of my internet provider is in that other city (where I don't live) and that there is nothing they can do about it. There is zero reason to have Hulu Live when I can't even watch a major network on it when the much cheaper Hulu allows me to see the show the next day.

Date of experience: November 27, 2018
Colorado
1 review
4 helpful votes
Follow Holly J.
Unfollow Holly J.
Send Message
Share Review
Report Review

Hulu is alright
January 6, 2015

Hulu is alright. The constand commercial breaks do get old. If I pause it and go back to my show, only SOMETIMES it will resume at my exact spot I left at. And there are plenty of times where the screen just pauses so that it can buffer. Get your $#*! together Hulu - never experienced these issues with Netflix.

Date of experience: January 6, 2015
Michigan
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Send Message
Share Review
Report Review

Fake Monthly Promo Rates
January 30, 2021

I was set to cancel Hulu. I was offered 1 free month plus $1.99 a month thereafter. After the free month ended, my rate shot up to $5.99. Much of Hulu's content I'm already getting on Amazon Prime. I'm canceling Hulu! Oh, and customer service is terrible!

Date of experience: January 30, 2021
Tennessee
3 reviews
5 helpful votes
Follow Susan S.
Unfollow Susan S.
Send Message
Share Review
Report Review

Hulu rhymes with horrible
February 12, 2021

If you don't mind trying to depend on Hulu and finding the sorry temporarily unavailable message about 50% of the time it's great! If you don't mind paying an exorbitant amount for no ads and still have to suffer thru a lot of exceptions - Hulu is the one for you! If you don't mind buffering issues and troubles with the app - go for it. Me? For the amount they charge me, and they don't have my local channels although they enticed me with offers of them ( they broadcast Chattanooga instead of Knoxville and will not respond or fix) I am going to get four times the service for what I pay for this with half or less the frustration!

Date of experience: February 12, 2021
New Jersey
1 review
1 helpful vote
Follow Tim K.
Unfollow Tim K.
Send Message
Share Review
Report Review

Hulu support is unable to do just about everything, unless it's related to passwords. Purchasing a gift card to prepay went automatically toward a plan I didn't select. I was then unable to change the plan, why?, I'll never know. The support team didn't even understand why that was happening. If support can't help, who really can? I can't even pause my account because of the prepayment. I am allowed to cancel my account, but they still get all the money. I can't stand this streaming service. I've only had it for 1 year after the Black Friday special, and now I'm regretting applying a $50 gift card for which they basically stole and aren't allowing me to use how I choose.

Date of experience: January 27, 2020
South Carolina
2 reviews
16 helpful votes
Follow Ida S.
Unfollow Ida S.
Send Message
Share Review
Report Review

I have Hulu movies package. To tell you the truth I got Hulu special offer doing the holidays which offers a $1.00 for a year and the movies they have on there sucks. I barely watch the dam thing. I'm checking out Amazon free movies they show better 100 percent movies than Hulu and Netflix is better than Hulu. The only thing wrong with Netflix is you have the same movie, you barely get updates. So over all Hulu really sucks with selection of movies they show. I don't even watch the dam thing Hope they get better. Hulu try showing some of the movies prime video show, and you would great.

Date of experience: January 24, 2019
Iowa
1 review
7 helpful votes
Follow Loretta C.
Unfollow Loretta C.
Send Message
Share Review
Report Review

Give me my money back!
September 29, 2017

Cancelled my account months ago but they continue to charge me. I call and of course I'm pit on hold and nevet can speak to anyone ever finally i had to report this to my bank and that costed me more money $#*!ing hulu can kiss my $#*! i prefer Sling any day. Gave them a 1 but should have a -1

Date of experience: September 29, 2017
Colorado
1 review
1 helpful vote
Follow Leah N.
Unfollow Leah N.
Send Message
Share Review
Report Review

DON'T WASTE TIME OR MONEY
December 14, 2016

I have tried to give it the benefit of the doubt. Everyday I have to log in again. Everytime I try to, it tells me it's not the correct email or password. It's the same one we have used since we got it. Trying to log in through Facebook is just as bad. You want to charge us for your crappy "service"? I'll tell everyone forever, to just stick with Netflix. HULU IS HORRIBLE!

Date of experience: December 14, 2016
Florida
1 review
0 helpful votes
Follow Jb s.
Unfollow Jb s.
Send Message
Share Review
Report Review

This is the worst
December 14, 2016

I have hulu. Netflix and CBS. And by far hulu sucks... it can't figure out how to load and stream more than one episode constantly claims to retrieving. But never does. Wish I could find competition to switch to. Hate hulu

Date of experience: December 14, 2016
Maryland
1 review
1 helpful vote
Follow Cassandra B.
Unfollow Cassandra B.
Send Message
Share Review
Report Review

This is the second time HULU has billed my credit card when no service is owned. The first time, they charged me for the free preview. This time I was away from home with a sick relative and they charged my card when my account was on hold. They have be impossible to contact so I am forced to cancel a service I enjoyed when home because of credit card misuse. I tried to call and stayed on hold for 45 minutes without service. They have a call back service that hasn't called back. There chat also did not work. What good are they without customer service?

Date of experience: January 4, 2017
Minnesota
1 review
0 helpful votes
Follow Chrystin C.
Unfollow Chrystin C.
Send Message
Share Review
Report Review

Ads before the show or movie would even be better, though no ads (especially when advertising the fact that paying extra will result in no ads) would be best. Yet, it is known that ads or annoying little pop up info will make it's way in, one way or another. The fact that ads are all throughout every single episode of every single piece of content on the ridiculous, and rather bleek, set up of the app itself. Seems rather stupid. I couldn't tell you a single ad that's shown because it ruins the show that it interrupts, entirely. Not to mention, nearly every time an ad comes up, it freezes and causes issues. Sure, I'm not the most patient but I'd rather live without Hulu than with this ridiculous ad-run excuse for a streaming service.

Date of experience: April 22, 2022
California
1 review
7 helpful votes
Follow Ivy P.
Unfollow Ivy P.
Send Message
Share Review
Report Review

I use to watch hulu nearly every day and had several show and movies on there. But then hulu changed there user interface and it removed my entire list of shows and movies I had on there and even deleted most of them off of hulu completely so I can't even make a new list. The new interface is hard to use and frustrating to use. I have just cancelled my subscription and will not be signing up again unless they change it back or make it close to what it was before. I would not recommend hulu to anyone anymore.

Date of experience: September 28, 2017
Connecticut
1 review
4 helpful votes
Follow Pam A.
Unfollow Pam A.
Send Message
Share Review
Report Review

Hate the new interface
October 8, 2017

It is the worst format for navigating the channel I've ever experienced.
I want the old one back. I would like to know how to complain directly to hulu so they know how much we hate this new " improvement "

Date of experience: October 8, 2017
Nevada
2 reviews
0 helpful votes
Follow Chris N.
Unfollow Chris N.
Send Message
Share Review
Report Review

New Hulu series
April 5, 2023

With the new up coming Hulu series called 'Single Drunk Female' it is no wonder that Hulu currently ranks 110th in streaming services. Who will watch this kind of program, other drunk females or single drunk males?

Date of experience: April 5, 2023
Pennsylvania
1 review
0 helpful votes
Follow Debra J.
Unfollow Debra J.
Send Message
Share Review
Report Review

Greedy!
September 17, 2021

If I'm paying a monthly fee for their service, I believe the commercials should be at a far greater minimum than they are. My daughter and I are trying to watch the Prince Harry and Meghan story, and the amount of commercials in it is a crazy amount. But they want to make more money, I get that. What I can't forgive is when they cut to the damn things in the very middle of sentences! Their a major frican streaming service, you would think they'd learn proper timing! My 14 year old son who makes movies could do a better job! This is why I don't watch movies on Hulu.

Date of experience: September 16, 2021
Massachusetts
1 review
3 helpful votes
Follow Bob P.
Unfollow Bob P.
Send Message
Share Review
Report Review

No organization
March 23, 2017

Every time I log on, it's an uphill battle to resume. I want to watch a series. It's starts with commercials, wrong episode, go back, try again, more commercials, wrong episode, go back, more commercials. I can't find any links to any directory. They don't keep a record of my choices like Netflix ( they're good) does, they don't provide a "next episode", it's more like a jig saw puzzle trying to use their site. And no customer service online. What a bunch of Turkeys.

Date of experience: March 23, 2017
Virginia
1 review
4 helpful votes
Follow A k.
Unfollow A k.
Send Message
Share Review
Report Review

Hulu has been charging me for service for the past 2 years without honoring my cancellation. They recognized I had not used it for 2 years but did not acknowledge my cancellation and would only offer 3 month credit. It was a terrible service for streaming and was not worth the price to begin with and now I am out about $150 for their mistake! Do not subscribe unless you want a bad experience. I HAVE to give them 1 star to submit but they deserve a zero star rating!

Date of experience: October 25, 2016
Alabama
1 review
1 helpful vote
Follow Robyn M.
Unfollow Robyn M.
Send Message
Share Review
Report Review

Worst service ever!
January 11, 2021

Hulu has the worst service ever. I can't get through one movie without it stopping and restarting a 1000 times. I wouldn't waste my time on this service. I called customer service and they didn't seem to really want to help with the problem. This is by far the worst most unprofessional company I've ever dealt with.

Date of experience: January 11, 2021

Overview

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
213
value
214
shipping
67
returns
75
quality
191
+32