Hulu

I been with Hulu for years. They have had multiple price increases. I paid for the no ad plan and they have ads so that is one example of false advertising. Their latest dirty blow was to cancel the day-after-streaming option in lieu of live TV. Turned the TV on today to watch the season finale of the Bachelorette and it wasn't available. I called customer service and was told that to watch the Bachelorette now, I have to buy live TV which is $70 a month minimum. I think it's extremely dirty and they did this right before the season finale aired. I am done with Hulu. Whatever you do, don't buy a plan with them. They are dishonest. They have very dirty business practices. Run… Run… Run as far and as fast as you can. Find a reputable service.

Surprise! Hulu has begun to jump on the bandwagon of price hikes. Signed up for Hulu + Live TV package for $39.99/month in July 2018 and just got an email saying they'll be raising it to $44.99/month. Absolutely absurd! It hasn't even been a year that I'm with them and they're already raising the rates. The entire point of switching to Hulu was to save $ but they seem to be going in the same direction as the larger companies. I called and spoke to a "supervisor" named Kenya whom sounded like she was 18 years old and had no no customer service skills at all. She basically said the reason for the price change was because they've added a lot of channels over the years. Ummm, all those channels were already there when I signed up. She couldn't help me and basically said it's my choice if I want to switch. Hulu is becoming a scam! Searching around for alternative options right away.

I was recently going over my bank account and noted that Hulu was debiting my account twice every month. I called Hulu customer service and was advised they indeed were debiting double monthly. I asked that he check my account for further months and learned the double debits had been going on for 10 months. They politely said the system sometimes creates two accounts and offered to close one account. No mention of refunding the money until I asked. He said he could only refund three months. Then I asked who can refund the balance. He said his manager can refund another three months but in order to get the remaining 4 months I will have to contact my bank. The programming is great and the customer service is professional but inadequate in satisfying this situation,. Be aware of your bank debits by Hulu!!!!!

Suddenly this morning, Hulu crashes on my iPad and iPhone. I do a "live chat" with tech support and, after trying all kinds of things that don't work, they think "maybe" the problem is my IOS (9. 3. 5). I call on the phone and am told they no longer support any IOS older than IOS 10 and suggest I talk to Apple. I think this is the tail wagging the dog.

My suggestions:
- give advance warning IN EVERY ACCOUNT when you are going to discontinue serving an operating system.
- Hulu was already serving my operating system, continue to do so. This equipment is not that old.
- remember you are a SERVICE industry and not the only game in town. Netflix, Amazon, and all the network apps still work fine on my devices.

I cancelled my account. I can watch these same shows on the apps provided FREE by each network. It's a bit less convenient, but it's FREE.

This is a cut and paste of my review on Trustpilot.com

I have paid $91/mo for the last 2 mo or so and am getting $20/mo worth. Often (such as right now at 4:10 pm Pacific), Hulu crashes every five minutes - on both my tv's. I have tried everything recommended on Hulu's online help menu. I'm very disappointed. Looks like I'll be canceling pretty soon. To watch the news, I have to switch to YouTube, which NEVER crashes. Very pissed & I've had it! (And ps, the so-called "fast-forward" is only fast when compared with a tortoise).

After posting the about, Hulu crashed at least six times, 1 to 2 minutes apart. It is now 4:38 pm and I will be seeking a refund and will cancellation my service. I've also changed my "stars" from two to one. This is just absurd!

This is not a tv or internet problem - every other app on my tv works just dandy!

8/12/23 9:38 AM Pacific - Blankety blank Hulu lasted barely two minutes before crashing. No problem with YouTube. I am SOOOOO tired of the is BS!

Signed up for 2 months. Ist month the endless repetitve commercials with the buffering delays were intolerable. Planned on modem change for 2nd month and same aggravating commercials with associated delays appeared even worse. Cannot enjoy a show being interrupted every 10 minutes with 3 ads of 30 sec each that take 1 minute to load, crashing occasionally causing main show to reload to beginning and simply make the experience annoying. Tried "Showtime" which was similarly full of delays, buffering, crashing and was just not worth the premium extra cost. Can't beat Netflix for quality although selection sucks at times.

WORTHLESS! Purchased Hulu thru a free trail, never have been able to login in system keep stating your email/password is incorrect. Reset password twice still no luck called *******650 young lady couldn't help me at all. Kept saying your email address is wrong, I been having the same email address for 15 yrs. What a waste but you keep deducting from my bank account. So I cancelled service, no one there in person to troubleshoot.

I have 100mbs fiber optic internet and the wireless modem and router is set up within 20 feet of the main tv. Every few minutes, no kidding, the streaming fails or voice stops playing in all 4 smart tvs that are brand new across the house? Impossible that my internet or hardware has anything to do with it because hardware is brand new and it's fiber optics with steady connections that speed test confirms. How do I know for a fact that Hulu sucks? Because Xbox live never fails to stream online and neither does Netflix. The outages and server failures are all verified through Hulu website showing constant outages. I'll stick to anything but Hulu, great concept but horrible execution. Keep your rates at 4.99 with no commercials and I'll reconsider. Ain't nobody got time for this.

Wow. Who designed the new UI, and who was it designed FOR? You can only see one show at a time, selection bar is OVER your selection, there's a loud obnozious tone at startup, there's no longer an option to "watch from beginning" (at least not anything we've found) and a host of other annoying, pointless, pretty much counter-productive changes.

Good grief, we are ready to cancel our subscription because of the UI! How messed up is that?! Scene from Hulu Development: "duuuuuuh, we got 5 reviews from people who don't want to see a whole bunch of categories at a time because they have cataracts. Let's make it huge (but with tiny text the user can't read!) and only show one program at a time, but also make it a convoluted maze to get to functions that were easily accessible before!". Don't drink and develop, kids.

I've tried EVERTYTHING to adjust the volume of commercial…just commercials. They are blaring. Did a little research on this subject. It's a deceitful advertising tactic. In which Hulu has found a loophole…2010 a law was passed to prohibit this. I am trialing it. So far, thumbs down.

I was so disappointed with Hulu. I own a cabin an hour from my house. I purchased the largest package that Hulu sells thinking i could watch Hulu live in my cabin or home and get rid of my huge att U-verse package at my house. Surprise I can only watch Hulu live from one location. I can buy a chrome cast and can stream either att u-verse or Hulu. The difference is I have to buy my home phone and internet so I get more from att with a bundle. Hulu I used to love pandora, Sirius and Spotify killed it. What new company is going to kill the fat pigs that are trying to eat this new market. Hulu blamed the federal government so I wrote to my senator to get the truth. I cannot imagine anyone cares what is thrown into a streaming service, it seems like a lame excuse to get the consumer to multiple buy the same crap.

At first Hulu was a very good value. Then the price started to climb, and customer service went out the window. I have the no ads option. I read how it worked then watched some shows and could understand why i was still seeing ads. I was then told there were some exceptions. Why was this not stated in their ad? It didn't matter the shows i was watching Anthony Bourdain (travel channel), Cold cases (A&E) most of the time get commercials. These shows are not live when we get commercials. Calling customer service is impossible as there is always 45 minutes or more wait time to talk with someone, no matter when you call. When you do get through to someone, they are not helpful. Best thing to do is pull the plug and find someone else.