On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love the show catfish, well I noticed on Hulu they had catfish Colombia and catfish Mexico. Well neither one has English subtitles, so I don't understand why put a show on American TV and you can't watch it but by a select few from Mexico or Colombia. Maybe say it's international, non English speaking, non English subtitles. Something to let us know what we get before we waste time checking it out.
Excellent services now i can watch my fav. Shows on my PC. Really great quality and high definition
First hulu is free, awesome! Then I have to pay 8 bucks to see my favorite shows, ok I have eight bucks. But I have been watching Mr. Robot from day one and now all of a sudden I have to link my hulu up to a tv provider I don't have because I watch my tv on hulu! So idiotic. The whole point of hulu is defeated. If I can watch my TV shows with hulu plus, $#*! the company. I don't have a tv provider and I am not going to pay eight bucks or hulu and even more for an tv provider. If I had eighty bucks to spend on cable why would I bother paying eight for hulu.
I just joined hulu couple of weeks ago and every times I will watch the past season of the game there is a stupid commercial. When the video goes on commercial it stop and take 30 min to start playing sometimes it tell bull$#*!tt that the video is unavailable playing it on my internet when I have perfectly good internet service I emailed them about that problem and no one responded right back to me.
DONT WASTE UR FREAKING MONEY ON THIS BULLSHIITT SERVICE.
Hulu is full of errors and ads. I switched to Netflix and I have no problems and no ads for the same price. BOOOOOO Hulu!
I have actually banned products due to the mass spamming of repeating product advertisements on Hulu. Besides the excessively redundant ads played my major complaints with Hulu are thier starting mid season incomplete seasons, faulty playback issues despite strong network signals, lack of higher quality variety ( a lot of reality smutt tv) and limited networks, lacking current tv, local and global news sources, and absolutely appalling user interface ( do you ever ask where's my favorites, or that last show I was just watching?), and again inundated with repeated ads that are causing repulsion to products pushed. Positives: Ads are of a decent quality, there is some variety and quality shows that showcase complete seasons, about half of the reality shows are nature based and human challenges, The Daily Show with Jon Stewart updated weekly with some other current shows, pleasant surprises finding shows in listings that wouldn't normally be searched for. Biggest improvements could come in interface accessibility, new complete content, and diversification of ads.
Navigating Hulu is not easy. Whoever built their website did not place too much priority on an easy customer interface experience.
This is my second request. First one on Hulu Plus apps installer. Please fix! It crashes after 2 seconds of play. If everyone cancel I wonder how fast would the problem be fixed. There are over 300 reviews with the same basic issue. It's not a wifi connection. At this point the rating should be negative *******+ just saying!
Sometime they allow more than one stram and sometimes they dont i regular cut the fustration and do like Netflix whick i pay an extra 4 bucks for mutilple stream. I got 4 tv at home and it sucks i cant watch it on more than one tv like netflix. I dont mind the ads they are few
Hulu is awful and crashes every 5 seconds. It takes forever to buffer and even the ads don't play 90% of the time. If I'm watching a 42 minute show and get ads as long as 135 seconds like 4 times throughout the show, what am I paying for? This website is absolute $#*! and I've tried being patient with their stupid website for months. I am so over it, Hulu is awful.
The app crashes constantly on smart tvs, can't make it through one tv show without it crashing on me. Wish I could give a half a star.
I'm patient and I don't mind ADS, but come on the same ADS over, and over, and over, and over. Then if it's not loading the ads, then it's just loading from LAGGING. So annoying! The other complaint, although it has the most recent episode available it doesn't have the complete season available, nor are most past seasons available. Example season 3 might be available with episodes 17-23. However seasons 1&2 aren't available along with episodes 1-16... see my point!
I dont mind tbe commercials but it is mind numbing when you see the same commercials 6 times in the same episode! Please make sure i dont see the exact same commercial over and over!
I got hulu beacause I didn't want to wait for the new season of my show on netflix. I think I'll just wait! Hulu takes too long to load episodes, freezes every few minites, & the ads... way too many! I signed up for the free week trial and am cancelling before the trials up that's how much it sucks, so don't bother folks!
HULU is great. And have some show's on. That you can't find any place... Well worth the $8.00 bucks a month...
I wish Hulu would allow you to resume episodes if for some reason you had to stop watching it before it ended. They should really fix that.
I have the best, fastest internet my city offers, yet Hulu constantly freezes. Though the ads never freeze. The streaming seldom catches up to picture, the lips move, but the sound isn't there. I canceled my cable for this?
To many Commercials as soon as you get to looking at a scene here goes those same long commercials. If everyone is talking about the same problem for years fix it... so your customers will rate y'all better.
Why should I pay for a service with repeated commercials every 2 minutes and I can't get through one episode without having to reset my system because it freezes up! STAY WITH NETFLIX! Hulu is a waste of time and money!
I understand they probably make their money with the commercials but Netflix doesn't need it and they are cheaper so why does Hulu? So far it's okay but I'm probably going to cancel after the free week. Only bought it to watch season 11 of Greys Anatomy.
Answer: Not worth it since they updated their interface into an unusable mess. Customer service is awful, stay far away.
Answer: Happened to me. Stay away from hulu. My systems is high speed and works great with YouTube 4k and Netflix 4K HDR. Hulu obviously is bandwidth limited which might work for customers who watch old movies but their technology is not good for 1080P and modern technology.
Answer: It's hulu yet clearing the cashe every time before starting Hulu is substandard there overloaded