HVACDirect.com

They delivered the wrong products and after 3 weeks they still haven't figured it out. Everyone seems nice and seems to want to help but have no idea what's going on and it's super frustrating!

It has been 2 weeks and my order still says processing when I log in and look at it. They were paid quickly, sent me an invoice and that's it. As far as ordering online it is simple, but as far as them letting you know the status of your order, I give them a F... Sad you spend over $3,000 with them and they can't even let you know when it will ship. My AC is broke here in Texas and it is over 100 degrees today. I would not order from them again and I just hope they send me my AC before the summer is over.

Although the items were delivered in perfect condition but my problem is that after placing the order NO ONE ever sent an email with tracking for shipping which according to the initial order was supposed to have happened. Someone dropped the ball!

When your AC is out during the summer the last thing you need is a HVAC supplier who either lies or misleads you on when your AC equipment will ship or arrive. HVAC AC direct told 3 things that were misleading or downright lies.
1 - Your equipment will ship tomorrow - shipped 4 days later
2 - Your equipment will arrive in 5-6 days order placed on Wednesday shipped following Tuesday
3 - I could cancel my order if it wouldn't make it on time.
All three were not true
Buyer beware!

They promised a 2-3 day lead time on the website, then when that window passed I emailed and it turned out it would be 3-6 weeks due to supply chain issues. Okay, It's covid, I can live with that, but now here we are at week 6 and they have no idea when my order will ship. On top of that, they charged the full amount to my credit card within seconds of placing the order. Everything shows in stock on the website, but they are terrible at communicating and letting people know when the order will arrive. My order status just says "processing". At least they respond to my emails, but the story is always the same... Let me check, oh it's going to be another few weeks.

They sold a wrong size furnace and they don't accept their mistake, the product is faulty and they said because it's installed they don't take it back
How you can check functionality a furnace without installing? Total scam

I've been contacted by too many automated emails from your market automation system. I purchased my order, the shipping wasn't received correctly because of your checkout system, so I had to call a few times to manually change shipping options. Calls were great though. Then it said I never checked out and got an abandoned cart email twice. The second one was received after explicitly opting out, but the first one was confusing and a little infuriating, since it took so long to get a confirmation email on my order. I almost ordered twice because of the confusion, which would have been a catastrophe. So that was awful. Then this final email asked me to confirm I received my order and instead of saying thank you for confirming, it took me to a sneaky customer feedback survey, which feel devious. Get you CX strategy together. It feels sleazy and broken and infuriating.