My delivery schedule consisted of a phone call to deliver a few hours before delivery when I was out of town. Other than that, everything was great.
After initial quote I lost touch with my original contact. After following up with someone else I was able to get everything needed
It was a wonderful experience. From purchase to delivery. The unit was unharmed from shipping and works amazing.
All good so far, the unit and parts that Kevin recommended were all correct and included everything I needed for the install.
Due to inventory shortages, I was offered a suitable substitute air handler. I received my order in a timely manner, and I was satisfied.
I need to get a copy of my purchase invoice I don't know how to get it. I'm working on getting my system installed
Everything has gone well. Shipping was fast. Unloading took 5 minutes. Packaging was great. Install went well. Everything is working great.
The furnace I ordered was received in 4 days which was nice but the furnace was damaged from a forklift. The return is on going, so not the fastest.
A Goodman 16 SEER heatpump we had purchased less than a year ago began leaking freon. My installer traced it to the evap coil.
Goodman told me to pound sand (will NEVER buy another Goodman) regarding labor reimbursement.
The guys at HVAC direct bent over backwards to assist, and even sent a 25lb canister of T-410.
The replacement parts arrived quickly, and their tech, Chris, kept me updated all along the way, and spoke to my installer.
I paid THOUSANDS less than local companies and most tried to scare me by saying the unit wouldnt be wareantable, which is baloney.
These guys deliver outstanding customer service!
Overview
HVACDirect.com has a rating of 4.4 stars from 1,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 297th among HVAC sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members