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Well I signed up with them to get a bottle for a Christmas present only to be tole by customer service that the 15% off is not valid. I ordered it and let them know I will not be a returning customer. Be sure to check their codes or fake codes they will text and email you before ordering. They didn't even want to hear what I was explaining by talking over me and when I said they will lose a customer over their own mistake they said ok and I hung up at that point...terrible customer service!...I did purchase it and am waiting for it to arrive as a Christmas present. Will be the last one from them!
Tip for consumers:
Well I signed up with them to get a bottle for a Christmas present only to be tole by customer service that the 15% off is not valid. I ordered it and let them know I will not be a returning customer. Be sure to check their codes or fake codes they will text and email you before ordering. They didn't even want to hear what I was explaining by talking over me and when I said they will lose a customer over their own mistake they said ok and I hung up at that point....terrible customer service!
Products used:
Hydro Flask Bottle
I recently had a disappointing experience with Hydro Flask's customer service and their refund policy. I placed an order for a 24 oz. Wide mouth bottle with a straw lid and a Standard mouth Sports cap. Unfortunately, the Standard mouth Sports cap was not included in my order.
When I reached out to their customer service team, I provided all the necessary details, including my order number and images of the products I received. However, due to the long delay in their response, I no longer had the packing slip, which they insisted on for a refund.
I reached out to Hydro flask's customer service team on August 14, immediately after receiving my order. However, today is September 3, and I still have not received a response, almost a whole month later. This prolonged delay in their response demonstrates a complete lack of concern for their customers' needs and indicates a disregard for timely support.
What is particularly concerning is the requirement for customers to provide images of the packing slip. This policy seems designed to exploit the fact that Hydro Flask's customer service waits as long as 13 days to reply, ensuring that customers have already discarded their packing slips. This tactic makes it nearly impossible for customers to return products, effectively locking in Hydro Flask's quick profit.
As a result of this frustrating experience, I have lost faith in Hydro Flask's customer service team and their commitment to customer satisfaction. The lack of responsiveness and the impractical demands for proof of purchase have left me feeling undervalued and ignored.
I have been a loyal customer to Hydro Flask for some time, but I can no longer justify my support for a company that neglects its customers in this manner. I will be taking my business elsewhere, where my concerns and inquiries are given the attention they deserve.
I hope Hydro Flask takes this feedback seriously and reevaluates its customer service practices to provide more timely and attentive support to its customers. Until then, I cannot recommend Hydro Flask as an ethical brand for others to consider.
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