• Hydromate

Hydromate

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Overview

Hydromate has a rating of 3.9 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hydromate most frequently mention customer service. Hydromate ranks 75th among Business sites.

  • Service
    29
  • Value
    30
  • Shipping
    28
  • Returns
    18
  • Quality
    28
37
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How would you rate Hydromate?
Top Positive Review

“Best decision ever”

Jenna D.
2/3/21

I'm always scared when purchasing things I see online, let alone an ad on Facebook. But let me tell you what, ordering my 1/2 gallon was the best decision. It's too cute to not want to take everywhere and has really helped me drink more water. I've actually completely stopped drinking sodas and teas. I went from maybe one small bottle of water a week to easily this 1/2 gallon in a day. I'm purchasing more soon for birthday gifts because everyone needs to have one.

Top Critical Review

“Charged a Return, Shipping and Restock fee for a product never received.”

Kate O.
8/22/20

I should have known better than to make a purchase based on an IG ad, but I did. I purchased a re usable drinking bottle. It never arrived. I contacted the company to discuss options. I was told too bad, the lost package is a USPS issue and They would issue a refund, minus shipping, return and a restock fee. So I am now paying to return and restock an item I never received. The only way you can contact them is via email and they are no longer returning my messages.

Reviews (69)

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Thumbnail of user kristah77
1 review
0 helpful votes
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December 13th, 2020

This is motivation in a bottle. I absolutely love my hydromate. I've always drank a lite of water but with my bottle I know exactly how much I'm drinking. A great investment. I'm buying more bottles for Christmas gifts. Thank you hydromate!

Thumbnail of user andreaw361
1 review
0 helpful votes
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December 17th, 2020

I absolutely love this bottle, not only it is very pretty, but also it is super handy to measure my water intake during the day! I really recommend it!
The time marker in the bottle is really helpful and cheerful!

Thumbnail of user sharay1
1 review
0 helpful votes
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October 21st, 2021

I had a minor issue with an item that was purchased and upon reaching customer service was able to have the problem resolved. The customer service team is outstanding and always very helpful. I love this product and the company in a whole. Getting ready to order my next bottle.

Products used:
Gallon sized water bottle and the hydration packs (multi pack)

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Thumbnail of user tykishad
1 review
0 helpful votes
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December 13th, 2020

I was super excited as soon my order arrived. I loved it from the pretty packaging to the style of the jug I selected. I usually have a hard time keeping track of my water intake but not anymore! Thanks Hydromate!

Thumbnail of user tawanaw7
1 review
0 helpful votes
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February 5th, 2021
Verified purchase

I love water and I think I drink a lot. Once I found out I need to drink half my body weight I purchased this water bottle and did my calculations. I got my favorite color purple and this cute bottle makes it more fun and motivate me to keep drinking water. You will love it! I'm a happy and returning customer.

Tip for consumers:
You would love it and won’t be disappointed.

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Thumbnail of user anntriciac
1 review
0 helpful votes
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October 4th, 2021

I love my hydromate bottles. It has help me stay on track with drinking water. I have the gallon, so I have plenty of water to drink all day. Before I'll have to refill it. I get so many compliments on my bottles every day. I am always telling them where they can purchase there very own hydromate bottle. Thank you

Tip for consumers:
Don’t drop it especially on concrete I will crack

Products used:
Gallon bottles pink , dark blue, with cases for it also have a couple of others too

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Thumbnail of user mega26
1 review
0 helpful votes
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December 16th, 2020

It can be hard to drink a gallon a day. I couldn't even drink 1/2 a gallon in my old bottle. The straw kid top makes a huge difference for me vs. a sipper lid, and the accountability hours and motivation on the side help me check in on myself! Even my friends will say hey you're late on your water! The quality is also wonderful. I wash it under hot water and it dries out over night!

Thumbnail of user christinaa265
1 review
6 helpful votes
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December 10th, 2020

This company is spam. The bottles are not as advertised and there is no way to reach customer service other than via email where they tell you sorry about your luck. I received the 32oz glass bottle and it puts off a very strong chemical smell making it unbearable to drink the water and the sleeve was damaged. Via email I was told that they can not take the bottle back because they might resell it to another person and spread covid! Why would you try to sell to another person a defective item, especially an item you are false advertising as being free of toxins and smells?!

Thumbnail of user naomit46
1 review
0 helpful votes
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December 15th, 2020

I love my hydromate bottle! It makes me actually want to drink water throughout the day no matter where I go. I made myself buy this bottle hoping it would inspire me to drink more water and even though it's only been a week I already know I'm accomplishing my daily water intake due to the fact that I have more energy and my skin is glowy. I highly recommend Hydromate.

Thumbnail of user amberb440
1 review
0 helpful votes
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February 3rd, 2021

Not only are the colors absolutely beautiful (I want one in ever color) but the pricing is really well suited for the sizing. I like the little sayings in the bottle for motivation and I love the handle on mine :)

Thumbnail of user dalyaz
1 review
0 helpful votes
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December 13th, 2020

My daughter and I each bought one of these, she the teal one and I the pink one. They are easy to fill. We also put some ice and strawberries in them for flavored water. We love the time to drink reminder. I had no idea it would be easy to drink this much water throughout the day but it is with these bottles! The carrying handle is nice as are the strap, and the colored rim, so that we know whose cap is whose!

Thumbnail of user reneek302
1 review
0 helpful votes
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September 11th, 2021

I ordered several 32oz. HydroMate water bottles and cleaners. There was a missing bottle. I emailed HydroMate as advised and was quickly contacted by Jessica at Customer Service. Jessica offered information to help my situation and it was taken care of right away.
In regards to this product, I used the cleaner to wash my HydroMate before use and noticed the integrity of the bottle and lid is solid! Great product!
I am very happy with this product, satisfied with the quality customer service, and will be ordering more for gifts to family and friends! Thank you Jessica and HydroMate!

Products used:
HydroMate 32oz. Water bottle and cleaner

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Thumbnail of user jena202
1 review
6 helpful votes
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October 12th, 2020

I ordered the gallon size and after less than 60days it has broken, it cracked around the mouth from Holding it from the handle in the spout. I contacted customer service they offered me a 15% discount for a new one, said they couldn't replace after 30 days. The plastic is not string enough to hold up under the weight of the water in the biggest bottle. It's a shame!

Thumbnail of user gabrielleg63
1 review
0 helpful votes
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December 13th, 2020

I work downstairs in my office for 14 hours a day! This really helps me drink all the water I should be and also prevents me from running up and down the stairs! :) will be ordering more! I got the ombré from
Pink to teal color! It's sooo pretty!

Thumbnail of user crystalv283
1 review
0 helpful votes
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January 16th, 2022

I really love my bottles. I ordered last year and this year and the cute bottles make me drink the water that I need to drink. Before the bottles, I was never a water person. I had to force myself to drink water but now since I am trying to lose weight the bottles really help.

Thumbnail of user melindap149
1 review
0 helpful votes
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October 28th, 2021

I'm writing this review because I haven't received my package as of yet. I ordered three products. I only received one part of my order even though I ordered it and paid for them on the same order. I have reached out them (hydromate) more time than I like about my package. I was told they can not refund my money but they will send the order again. I only want my order or the money. They are had to get in touch with and they don't have a number so there for you can only email. I'm an sick of this process, can I get my money returned or my product.
Thank you

Tip for consumers:
Don't order unless you have a phone number to reach them.

Products used:
Hyrdomate bottle

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Thumbnail of user laurenm501
1 review
0 helpful votes
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December 13th, 2020

My office manager introduced me to the hydromate, she would always have her half gallon near by and encourage me to drink up thought the day. The gallon and half gallon hydromate are perfect for long days on the road, now I take my alkaline water with me everywhere with a bit of positivity behind every sip!

Thumbnail of user amandat598
1 review
0 helpful votes
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February 10th, 2021

I bought a gallon sized bottle from Hydromate as an incentive to drink more water, and I absolutely love it! It keeps me on track with my water intake, and the case makes it super easy to carry with me everywhere. I recommend this to absolutely everyone!

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Thumbnail of user josepho352
1 review
0 helpful votes
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December 15th, 2020

When I first started working out and dieting the main thing I always Forgot was to hydrate and drink plenty of water. I stumbled Upon this amazing hydromate gallon and now I never Miss a beat. This thing keeps me on point no matter where I am And always keeps me hydrated. A million stars for hydromate! Everyone in the world needs one of these!

Thumbnail of user valindah
1 review
0 helpful votes
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December 13th, 2020

I love my hydromate! I am a mom, wife and personal trainer so I am always on the go go go! I love having my hydromate with me to ensure I get my water in! That is very important for me! I have had some in the past from other brands leak. My hydromate does not leak and is made with such good quality.

Thumbnail of user annl422
1 review
0 helpful votes
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February 3rd, 2021

I received my Hydromate water jug as a gift from my sister and let me tell you... it's so fun to use, it keeps me on track with my water intake, and it's easy to clean! I love it and I highly recommend it.

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Thumbnail of user alexm1246
1 review
0 helpful votes
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December 15th, 2020

This has been the best possible option for me and my fiancé. We drink a gallon a day and with the chance to see how we are doing, we can plan for the day on intake. I am so grateful for their product and I truly am a part of team hydramate forever now

Thumbnail of user kerah7
1 review
0 helpful votes
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December 16th, 2020

I love it! So glad i purchased the half gallon bottle! Not cheap feeling at all, great price, the colors are beautiful and keeps me hydrated everyday all day!

Thumbnail of user kims1666
1 review
0 helpful votes
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October 5th, 2021

I was having a technical difficulty using a coupon for ordering two water bottles. Jessica was very helpful and patient as she solved the issue. Great customer service!

Products used:
2 32 ounce water bottles

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Value
Shipping
Thumbnail of user margaretw616
1 review
0 helpful votes
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December 13th, 2020

I absolutely love water with or without lemon, cucumbers or any fruit nothing quenched my thirst or just drinking during the day is WATER this bottle keeps me from going back & forth getting smaller bottles I have my daily intake in this bottle I love it my BFF who lives on west coast purchased one when she saw mine on Facebook! Your body kidneys skin will be rid of toxins & supple skin

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