The seat pedestals came just as described online. The product is great and the price was great on them. I will return to iboats anytime I need boat parts.
Thank you iboats for offering quality products at reasonable pricing!
I ordered a skeg for my boat about a week before Memorial Day. I got a confirmation of the order a couple business days went by and no tracking number. I called and emailed, no response, next day still nothing, so I sent an email to cancel the order and I ordered the part from a different supplier luckily they get it to me and I was able to mount it before the holiday weekend. Still no word from iboats. Then I get an email with the tracking number, the tracking info shows I had contacted them in plenty of time long before the shipping label was printed. Now I'm stuck with a skeg and crickets regarding a RA #. They have disappointed me because I have used them before with success.
Keep up the great work Y'all. I am happy with the availability and the diverse selection of parts for my boat. So sick of paying the West Marine price brother. I always look for USPS shipping option. I prefer free but, those companies that do not offer USPS, they go bye-bye from my searches.
Never heard of iboats before but now that I have used it to find a pair of
Salomon's womens X Ultra 2 shoes, it was every bit as good as Amazon for ordering and delivery! I will definately use them again!
Buyer beware! I ordered from iboats over a month ago. I've called as well as emailed numerous times and have not recieved a response, nor can they be reached by phone. I've gotten NO REPLY at all! No product has shown up and the tracking number they sent does not work. My only recourse at this point is to dispute through my bank and warn others, so they can avoid a similar experience.
I ended up ordering from another company and received my shipment in less than week.
Great selection and prices! Website is well organized and user friendly. They did a great job of getting me the pontoon cleaner I ordered even with a last minute shipping change due the HAZMAT shipping restrictions. The cleaner could only ship Ground but it still arrived at the designated time. Great service! Will order other items from iBoats again.
Ordered a dock cart and received one that had obviously been returned and then shipped to me as a new one. Open bag for small parts was empty and parts loose in box. Two broken knurled knobs. Paint evidence that cart and been assembled and then taken apart. Dent in tubing of frame.
Pro: Customer service responded quickly and is trying to get new knobs.
Worst service anywhere.
Order 2 products on 5/15/20 now 6/8/20 still have not received 1 of them.
On one answers the phone and emails are not returned.
Company must have went out of business put they have not taken down the web site
IBoats acknowledged sending the wrong part. We installed it (not noticing or even being aware of the possibility of prop blades going the wrong direction) called to exchange the part and were told that we were SOL because it had been "used".
Placed and received order in a timely manner but one item was what their parts diagram called for but was the wrong item. Sent email about problem and never heard anything ended up buying the correct part locally and was cheaper anyway.
Overview
iBoats has a rating of 2.2 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iBoats most frequently mention customer service, tracking number and credit card. iBoats ranks 26th among Boat Parts sites.
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