iBoats

Purchased a new Solas Prop for a 50 HP Honda. It was shipped on 05/21/2018. It has an awful whining noise. I contacted Solas and iboats way before 30 day's. IBoats. Refused to take the prop back as it was placed on the motor and in the water. Like I would know about the noise before that? Solas agreed to take it back under warranty. I contacted iboats for the return procedure. Here is their response: Hi Edward,

I received the below email. If you were looking to return the propeller unfortunately we are unable to accept any returns once the propeller has been placed in the water or the engine has been run. I apologize for any inconvenience. Any warranty issues would have to be solved through Solas directly.

Regards,

Skye Vasquez

Customer Service
iboats.com
*******702 ext. 163

Then Solas agreed to take the prop back:
On 6/11/2018 9:36 AM, Brian Fish wrote:
> Inquiry Mail
>
> Hello Ed,
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>
>
> I would recommend calling them and letting you know you talked to us and that we will take this back as a warranty but it has to go through them and their warranty procedure. If you would like you can tell them to call us to verify.
>
>
>
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> Best Regards,
>
>
>
> Brian Fish
>
> *******@rubexprops.com
> Account Manager
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> Solas Science & Engineering Co., Ltd.
>
> SOLAS_1-23-2011
>

> www.solaspropellers.com
>
Then iBoats tells me this:
Hello,

Iboats.com only handles warranty issues within the first 30 days of ordering the product. Who ever you spoke to at Solas gave you incorrect information this warranty claim will have to be filed through them. I would suggest calling back and speaking to a different person who know what is going on better.

Thank you.

iboats.com Customer Service
*******123

Explain that to me? Look at the dates, 30 days? I will never buy anything from iBoats again. They do not care about their customers and do not deserve our business.
Ed Linderman