• iBoats

iBoats

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Overview

iBoats has a rating of 1.9 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iBoats most frequently mention customer service, tracking number, and credit card problems. iBoats ranks 29th among Boat Parts sites.

  • Service
    24
  • Value
    20
  • Shipping
    21
  • Returns
    15
  • Quality
    16
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
8
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How would you rate iBoats?
Top Positive Review

“Pettit Topside Paint Purchase”

Dan S.
6/14/21

I ordered x4 quarts of Pettit paint for a boat project that I could not find any where else on-line (some sites had two or three of the colors I needed, but not all four). After I ordered them I found this review site and began to loose confidence after reading some of the reviews. Kudos to iBoats though - they came through! Four quarts of paint arrived three days after I ordered them and were exactly what I ordered. Can't say why any one else had any troubles but I am very pleased and wanted to share this for other's sake. Great job iBoats - five stars!

Top Critical Review

“Absolutely No Customer Service!”

Steven C.
4/25/24

Placed an order a week ago. Never received a confirmation email or a tracking number. Sent several emails to their *******@iboats.com email address and never received any responses. They have no telephone number and nobody has responded to me. It's been a week since i placed my order, i've emailed them everyday and I have not heard back from them nor have i received my order. The only thing have is a copy of my order number, which was the only thing I received when i initially placed the order. I'm about to cancel my credit card payment.

Reviews (124)

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customer service (30)
Thumbnail of user johng538
Tennessee
2 reviews
0 helpful votes
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October 17th, 2017

The price was the best of all I check out and the shipping was very fast. Iboats will get my future marine business. They are excellent!

Thumbnail of user mikeg269
New York
1 review
0 helpful votes
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September 25th, 2017

Bought two bilge blowers. Received in two days after ordering at night. Blowers were packaged nicely and arrived earlier than expected.

Thumbnail of user rickylwalker73
Florida
1 review
1 helpful vote
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October 13th, 2023

You have been warned stay away what a joke of a company!Absoloutley the worst experience ever!No way to talk to anyone stay one

Thumbnail of user billm213
Tennessee
1 review
0 helpful votes
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October 11th, 2017

One of the best customer service companies I have every dealt with! If not the best.
Bill in Mississippi

Thumbnail of user franks187
Florida
1 review
0 helpful votes
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August 21st, 2017

I received the product I ordered quickly and the price was very good. I'll be checking iBoats for my needs in the future.

Thumbnail of user mikeb427
Iowa
1 review
0 helpful votes
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October 5th, 2017

The lights work great and they were half the price West Marine charges. They shipped the same day I ordered them and arrived in good condition.

Thumbnail of user tyk62
Illinois
1 review
0 helpful votes
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October 11th, 2023

Been trying to return some hinges. No response from customer support. Received a computer generated reply and that was the end of any communication.

Products used:
Nothing. Trying to return.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnw1258
California
1 review
0 helpful votes
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July 19th, 2018

The website is very easy to navigate and the products are very good and shipped quickly I will purchase from them again

Thumbnail of user brians2061
Texas
1 review
0 helpful votes
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May 26th, 2021

Lost order somehow got shipped back to tgem said be 3 days before get back to me on what they will do

Service
Value
Shipping
Thumbnail of user josephb56
New York
2 reviews
1 helpful vote
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June 30th, 2018

Couldn't be happier with the shopping experience I had with iboats. Excellent parts lookup, fast and very reasonable shipping. Thank you iboats

Thumbnail of user rickc84
New York
3 reviews
0 helpful votes
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September 19th, 2017

Received items when promised, great price. The website was easy to use and the transaction was quick and easy. I will shop here again.

Thumbnail of user donaldb100
Minnesota
1 review
0 helpful votes
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October 27th, 2017

Price and selection were very good along with fast turn around. It is a good location to marine items at a reasonable price with very fast delivery.

Thumbnail of user brandonw57
New York
2 reviews
0 helpful votes
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August 31st, 2017

Thank you I appreciate it very much hopefully we can get things done and taking care of I appreciate it very much

Thumbnail of user mikeg1141
California
1 review
0 helpful votes
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September 20th, 2020

Never sent anything not even the dam tracking number waited weeks before I decided to cancel with my card.

Thumbnail of user julies217
California
2 reviews
0 helpful votes
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September 18th, 2017

Received item when promised. No problems, quick & easy transaction. Good price. Will shop here again.

Thumbnail of user williamh480
Illinois
1 review
0 helpful votes
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May 12th, 2018

Amazing shipping speed got it the very next day... prob was packaged well and looked to be. High quality

Thumbnail of user cassidac
New Jersey
3 reviews
0 helpful votes
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July 10th, 2019

Recently I've bought an equipment from this company. I can't complain about anything. The quality is great.

Thumbnail of user michaelb614
Texas
1 review
0 helpful votes
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December 5th, 2017

Iboats website was very easy to maneuver and locate the items I was shopping for.
Very good prices, also.

Thumbnail of user stevena71
Washington
1 review
0 helpful votes
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August 21st, 2017

Good product, easily ordered and delivered on time. This is the first time I have ordered from iBoats, and so far I am favorably impressed.

Thumbnail of user rodm51
Kentucky
1 review
0 helpful votes
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September 13th, 2017

I got the exact same thing I ordered and it arrived when iboats said it would. I am very pleased with the item and got no surprizes. THANKS

Thumbnail of user richardc261
Massachusetts
1 review
0 helpful votes
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August 10th, 2017

Cover is good quality. But the back left side is a little too full for my boat. My boat is a 1996 ProStar 190 Mastercraft

Thumbnail of user georgei16
Kentucky
1 review
0 helpful votes
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August 20th, 2017

Fast Shipment And Right Product And Fair Price Will Be Checking On There Site Befor I buy From Someone Else

Thumbnail of user suzannes1182
Georgia
1 review
0 helpful votes
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October 30th, 2023

I tried to contact this company for a return I called and email them they will not get back to you.

Tip for consumers:
I would like my $141.00 back and return the item

Products used:
not what i could use

Service
Value
Shipping
Returns
Quality
Thumbnail of user edwardl133
Michigan
1 review
2 helpful votes
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June 21st, 2018

Purchased a new Solas Prop for a 50 HP Honda. It was shipped on 05/21/2018. It has an awful whining noise. I contacted Solas and iboats way before 30 day's. IBoats. Refused to take the prop back as it was placed on the motor and in the water. Like I would know about the noise before that? Solas agreed to take it back under warranty. I contacted iboats for the return procedure. Here is their response: Hi Edward,

I received the below email. If you were looking to return the propeller unfortunately we are unable to accept any returns once the propeller has been placed in the water or the engine has been run. I apologize for any inconvenience. Any warranty issues would have to be solved through Solas directly.

Regards,

Skye Vasquez

Customer Service
iboats.com
*******702 ext. 163

Then Solas agreed to take the prop back:
On 6/11/2018 9:36 AM, Brian Fish wrote:
> Inquiry Mail
>
> Hello Ed,
>
>
>
> I would recommend calling them and letting you know you talked to us and that we will take this back as a warranty but it has to go through them and their warranty procedure. If you would like you can tell them to call us to verify.
>
>
>
>
>
> Best Regards,
>
>
>
> Brian Fish
>
> *******@rubexprops.com
> Account Manager
>
> Solas Science & Engineering Co., Ltd.
>
> SOLAS_1-23-2011
>

> www.solaspropellers.com
>
Then iBoats tells me this:
Hello,

Iboats.com only handles warranty issues within the first 30 days of ordering the product. Who ever you spoke to at Solas gave you incorrect information this warranty claim will have to be filed through them. I would suggest calling back and speaking to a different person who know what is going on better.

Thank you.

iboats.com Customer Service
*******123

Explain that to me? Look at the dates, 30 days? I will never buy anything from iBoats again. They do not care about their customers and do not deserve our business.
Ed Linderman

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About the business

Since 1998, iboats is the most trusted water lifestyle online store for boat parts and accessories, boats for sale, and forums. Enjoy great priced products with fast shipping.

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