Ibotta

Enjoyed using for several months but the experience is diminishing as there are many problems getting offers and bonuses. Entire trips not appearing in system or no offers logged!
Maybe I'll choose WM CB for awhile.

Laborious.

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

My texts for help referred me to articles that didn’t help me.

5 cans of Pedigree Canned dog food which were missed despite my scanning in the store with a green light. Unfortunately, this happens mor often than not and Ibotta makes it extremely difficult to challenge. I guess people just need to return products. If I could give 0 stars, I would.

After several weeks in a row of having to ask where my cash back is and having to repeatedly send more pictures of my receipt and spell out again which ones they had missed, I decided if it happened another time I was going to be done. ( Like other women have told me they decided). However, it appears that the glitches in the system have been corrected, and I'm back to receiving my cash back within a few days. And this time the day after I shopped. So thank you for fixing the problems.

I had to send pictures of my receipts even though it is linked to my store account and had to list the items that were supposed to receive cash back along with the amounts that I was supposed to get back. That's not up to me to keep track of.

I've noticed us do much more smoother now then a year or two ago. Rare occasion I do have an issue, it's resolved quickly. I can't recall the last time I had a problem with the app. I like the upgrades a lot, especially if I miss checking an offer I get an email to add it. Very happy with everything, please don't change anything.

As with any of these rebate apps, there will be problems from time to time with computers that do not properly read a receipt. Or, more often, your local grocery store does not abbreviate things properly on the receipt.
I've had only a few occasions over the past almost 2 years to contact customer service at Ibotta about a rebate issue.
It has been resolved to my satisfaction each and every single time.

I've never had a problem with my receipts. Other platforms challenge every single one and I have to screenshot all my items because they don't want to reimburse for their own rebates. It's extremely frustrating having to spend time challenging them. I've never had to do this with Ibotta not even once.

I have used Ibotta successfully for years, and still do if I shop in store. For online shopping though, I can no longer get credit...just doesn't work with the iPhone app anymore and I cannot figure out why

Trying to help me figure out online shopping issues...no luck yet but hope will be soon

I've used Ibotta for many years, and I love it. Lately, though, even when I scan purchases, it's missing them once finalized. It tends to be the same things over and over, such as Ryl tea. Every week, I get 3-5 Ryl teas, and it says I can use it up to 5 times, but even after I scan them, I still only get credit for one, if any. Their receipt
Scanning has gotten quicker and generally more accurate, but whatever has improved this also seems to be eliminating actual cash back on some items.

Ibotta makes it so difficult to rectify missing cash back that it makes me feel like giving up since my time is valuable and Ibotta drags on and on with nonsense questions. I don't even think Ibotta thoroughly reads the correspondence because you ask questions that were already answered in previous emails.

Representatives don’t thoroughly read my concerns because they ask me to provide information that Ibotta already has access to or has already been emailed about.

Everything I purchase laundry detergent. I'm missing g cash back. It happened again yesterday 8/29. I purchased one bottle of ALL detergent and one package of pods
Only got the liquid cash back, had to do another ticket for ALL pods. You will see in my history many tickets on persil pods.

I was having an issue in regards to some items within my account and which is a simple email or two everything was resolved behind my expectations. A great company that keeps the consumer in mind and helps them get all the benefits out of the app. I highly recommend this app.

Missing 5$ cash back for two different nestle bonuses that expire today. Bought four 6 ct bottles and the first one started the bonus process but the other three haven't been added. This was two separate receipts, the first one I submitted a ticket for and never heard back: not happy

Submitted a ticket and a picture of my receipt the beginning of August and never heard back. Tried to submit another one today and the site is down cause my picture wouldn’t load.

It's hard to find a place to describe what happened to my receipt- I bought two tasty cake boxes- I can send photo- cashier tried to correct an error - they were suppose to be 1.25 ea - I was overcharged on first one- he hand corrected the second one without scanning it so there is no verbiage on receipt stating second one was Tastycake at $1.25.

See above

I have fun using Ibotta, mostly because the money I save goes into an account that I use to bet on football. So in some cases, the money I save pays off twice!

On top of that, when I bet on games, I get coupons for free drinks. Ibotta not only helps feed me, it also feeds my vices!

Joel C Was very helpful helping me to straighten out an offer. He did it very quickly, and I received my fund quickly.
Ibotta Is the best site I've seen for shopping and getting Rebates for my shopping.
I have bought some things and tried them because of their offers that i ordinarily wouldn't have purchased.
They turned out to be good products
Thanks Ibotta!

On Krogers receipts, there is no bar code and only a generic description of the product. It's hard for the AI to know which product you bought. It didn't pick up my laundry detergent when I submitted. I scanned it in using the missing cash back option and it was denied for some reason. I put in a ticket and explained what I bought. I was credited my missing 8 bucks within 2 days. I Love Ibotta! The rebate apps have been a game changer for couponing since we are no longer getting many paper coupons!

In the years that I have had Ibotta I have only had a few minor issues which were fixed quickly and efficiently by Ibotta customer service. They are always kind, efficient, and quick to respond. It is a great way to earn money while shopping.

Great assortment of vendors and products. My favorite stores and online sites are all here! So easy to clip savings for my favorite brands - and the savings has encouraged me to try new products. Love that I can shop online through the Ibotta app and earn even more cash. Easy to cash out whenever I want to. This is a winner for me!

I am fairly new to Ibotta. Went shopping at Walmart. Did not mark down the products I was intending to buy. Was informed by Ibotta that I bought one of the products on their list. Thankfully they gave me the credit when they did not have to because I didn't mark it off. They did the right thing by me. Thank you

I appreciate the earnings as I am always trying to make my retirement income go as far as possible. With just a little effort and time, getting the extra funds is worth it! Just recently made it to $1000.

I have rarely had a concern, but if I reach out, they are always quick to respond and it has always been in my favor.

I recently started couponing and with that I found Ibotta. I've made a few purchases and all as went well. I did have a purchase and was missing cash back. I reached out to Ibotta and they fixed it right away! Super happy with them!

Hello, I wanted to share my experience with the help of the customer service team. I had problems with the withdrawal of my rewards, and also with some promotions that had not been credited. Within 48/72 hours I had everything resolved. I am still happy because they really responded quickly and directly to resolve everything.