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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I was having difficulty linking a store acct to my Ibotta acct
My initial email was answered very quickly, and the problem resolved with a few more emails. Total time less then 1/2 hour.
Exceptional customer service!
I had an issue with a missing offer and wrote into customer service, Benedict reached out to me within the hour and resolved my issue. I really appreciate the fast response and excellent help from the ibotta team.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I've had a few frustrating encounters with Ibotta support in the past. In the last 6 months (maybe 9), they have been amazing! I'm getting issues resolved with 1 email. I try to be specific when I submit a "missing cashback" request. I no longer dred having to submit a support ticket. Frances D was a lifesaver today!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Had issues with a on line order. I didn't' receive all of my funds from some of the items I issued. I contacted the customer service and they dealt the issue right away. They were very courteous and got me the funds that were missing with little to no action on my end. I've been using Ibotta for over 3 years and love how easy it is to use.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I submitted receipt and received 1 credit for an item, but it missed grapes that was on the receipt and it asked me for a barcode and this item didn't have a barcode.How am I supposed to get credit for something without a barcode? I tried talking to the chatbot but that didn't get me any answers either, can you help.Thanks
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have wrote Ibotta Care about an offer that was mistakenly handled, and it took a couple minutes here comes 3 emails in a row letting me know that they're working on the issue. A bit later they emailed be it's been handled, hooray, in a very timely manner, I know I'm being cared for from the timing!
Thank you Ibotta Care team!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
My receipt was clear, and I bought two Great Grains cereals and should have gotten 50 cents per box. It caught one from the receipt, but then I scanned the barcode to get the next one, but it still only gave me 50 cents. The offer is 50 cents per box, and the varieties I bought both qualify. I have not redeemed the limit yet, so I should get $1.00. Please credit me the second 50 cents.
I just needed to update my phone number associated with my account and was not able to get it to work through the app. I messaged Ibotta and within 24 hours received a response. After verifying my information and directions on how to do it I was able to successfully update it. For being such a large online company it's nice to see the timely and friendly customer service. I love this app and use it everyday!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
IBOTTA Help Center really came through helping me with my missing, earned rewards! Special thanks to Jeric for the final push and correction! Thank you for your help too, Francis!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
To Whom It May Concern, The tech team was very helpful and understanding, I have been a loyal fan. They are my favorite app, I get money back and save. Use it all the time!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
It would be fabulous if I didnt already have Fetch. So many times thought I got the correct thing and didn't. So annoying! Fetch does all of it for me.
Thanks for taking the time to leave a review! Your feedback is greatly appreciated and will help us improve our services.
Excelente servicio muchas gracias por atenderme y su explicación fue muy precisa le agradezco su atención y respuesta rápida
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I shop mainly at Publix and Ibotta can't read those receipts. I've tried taking the picture at various locations in my house and outside. It would be better if Ibotta would link to my Publix account like it does at Sprouts.
Thank you for providing your feedback! We’re always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. For more information please check out this helpful article: https://bit.ly/ResubmitReceipt Thanks for leaving an honest review and have a great day!
I was unable to verify my phone number using the Ibotta app. This resulted in the inability to withdraw funds. Customer service rep- Vanessa, was able to solve the issue after several customer service requests failed.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I am very pleased with the response time of the help desk getting back with me and trying to resolve an issue that arises. They are courteous and have been very helpful. The ibotta cash back offers are great too. The one thing I think could be improved upon is how long it takes for some offers like the Hotels etc to be given. 120 days seems like an awful long time, especially when they debit one's credit card immediately when purchase is made.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
This morning I shopped at Walmart and purchased several items that had offers listed on Ibotta. Manitoba Hemp Hearts had an $8.50 offer for purchase of 1 item. I purchased the 1lb. Pkg. of Hemp Hearts and scanned the code to verify that it qualified for the coupon. Additionally I purchased 2 cans of Roar Beverage and had the Ibotta coupon for $2.38 (I believe, or $2.48) checked for a min. Purchase of 2 cans. When I got home and scanned my receipt, neither offer showed up. I went into Ibotta and check the my coupons list for Walmart and both offers were missing from my list. This occurred within the 1 1/2 hour period between me checking the coupon on the app, and trying to scan the receipt at home. Whats going on?
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I use Ibotta at several stores without issue, but I ALWAYS have trouble at Food City grocery stores. The linked account just won't show purchases or give me cash back. Since the purchase is on a linked acct I can't resubmit a receipt, and this store only allows linked accts. I'm so over using Ibotta.
Thank you for your patience. We recommend updating your Food City loyalty link. Keeping your app and loyalty links updated can help eliminate any missing cash back and glitches. For more information please check out this helpful article: https://bit.ly/4fHkkl1, https://bit.ly/3ammOnO. If you're still having trouble, our chatbot Carlotta can help create a ticket for the Care team. We appreciate your feedback and wish you a better experience in the future!
I was missing some cash back from my receipt, and Dave D from the help center was very helpful and addressed the situation quickly.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I have had some trouble with receipts and money being added. They responded and fixed/corrected my problems very quickly. 10/10 customer service.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I did not receive credit for an item I purchased and inquired about it. Not only did I receive an explanation as to why, which was legitimate but they did credit my account. So I got my credit, I also got an education.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.