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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I had some unprocessed receipts and I was working really hard towards a bonus. After 3 days I contacted Ibotta and was pleasantly surprised of how quickly they responded. Once I gave them the correct information Kariza R. Was quick to fix my problem. I was extremely excited that I did make my bonus! Thank you Kariza R. And Ibotta.
Had a question on why I could not get a credit applied after an automatic receipt went through before I had downloaded an offer. I could not get the credit trying it on their website but their customer service responded in minutes and the offer was applied. Got a response saying they would get back within 48 hours but it was only minutes. I was amazed.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue concerning my earnings balance. Shaira very quickly responded to my question and promptly took care of it for me! It was all handled in a very timely and kind manner!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was missing an offer that I thought I had clicked I reached out for help Ibotta saw it was on my receipt and added it for me! They have super customer service! Thanks again!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had a cash back offer that did not go through. So I contacted Ibotta Help & within 24 hours the problem was solved. I received my cash back.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
When we I have an issue with a rebate Ibotta has ALWAYS been quick to respond and helpful with my requests.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have been with. I bought it for years and they are a very reliable and responsive company. Their customer service is fantastic and they resolve complaints promptly. They are very fair.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had an issue with a claim getting stuck in pending status for 4 days. I entered my request to have it looked at this morning and Leslie got my request process quickly a made sure that received my weekend bonus. I have reached out to Ibotta customer service in the past and they are always helpful and great to work with
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I love it. They have different stores to shop and redeem. Daily they added new items. Most of the items you need it daily or weekly. Don't miss it. Thank you Ibotta.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Ibotta has always been great about finding products I hadn't claimed and contacts me also, they answer my questions ASAP. They also recheck my receipts if I thought I had purchased something they didn't find. Good way to save money
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I clipped a $20 Lego coupon and entered the Walmart site to make my purchase. I went to the clipped coupons and selecting my $20 Lego coupon. I chose shop these products. I purchased the top item listed on the Walmart site, which was supposedly included in this $20 coupon. After the purchase was made, it turned out "shop these products" brought me a list of any Dulo product and not the one associated with the $20 coupon. I was highly disappointed and misled.
Thank you for taking the take to write a review. I took a look at your account and it looks like you bought the LEGO® DUPLO Classic Brick Box (retail value of $23.75)., which qualified for $4.25 cash back. The $20.00 offer was for the LEGO® DUPLO Deluxe Brick Box which retails for $72.50. The offer details is the best place to look to ensure you earn your expected cash back. We're sorry for any inconvenience.
Took 4 times to scan receipt along with scanning bar codes. Then after 4 days of pending, put in a claim ticket. Sent in copy of receipt. Had to then in subsequent email tell what items needed to be credited. I took snap pic of items in still pending. I don't know if they were unable to see in my still pending. Was resolved in 1 day. Lot of work.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I bought a couple of boxes of cereal at Walmart and was accidentally charged for three boxes. Walmart quickly refunded the money for one box and then I submitted my receipt to Ibotta. Their system saw I had made a return but didn't pick up on the fact that I had still paid for two boxes, which was the required purchase. I sent a message to Ibotta through their HELP link after I read that returns can screw up their system. Any, within a few hours Jill from Ibotta got back with me crediting my account the money for which I was due. Anytime I have had a problem Ibotta quickly resolves the issue which is so appreciated.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I've been using ibotta for about 4 years and have always had a good experience. I've turned my earnings into many Amazon gift cards. It's easy to use and if there's a problem, you can easily email customer service and you get a response and resolution within 24 hours. They have always been pleasant to work with the two times I have had issues. I do wish there were more deals on common products I use.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
My rebate didn't come into my account with the help of the help center they figured everything out and out the cash rebate into my account.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
After submitting a claim for credit missed for a product I got a response informing me I had bought the wrong brand of product. Ooops. My bad. BUT, would you believe they honored the offer anyway? So I received credit undeserved and they were really nice about it. I've always had good customer service from Ibotta. And, I enjoy using the app. Makes shopping a little more fun.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was missing some cash back and a credit for completing a bonus. My service provider got back to me quickly and resolved the problem. This has happened before and Ibotta has always been easy to deal with.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
The app was not accepting my receipt on the last day of acceptance, I reached out to customer service and after submitting a picture of the receipt, they credit my bonus points.
The response was quick and efficient.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I have been using Ibotta for several years now and love it! I had an issue with not receiving cash on one of the items I purchased. Turns out I likely did not add it before purchasing. In any case I contacted the Customer Care Team and they were very quick to respond and straighten everything out. Thanks guys!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had four items that should have gotten rebates and only one was picked up. I contacted customer service and they corrected everything. It only took a day.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.