• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,868 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 6th among Discount Shopping sites.

  • Service
    1214
  • Value
    452
  • Shipping
    167
  • Returns
    173
  • Quality
    337

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.6%
Positive
1,991
Neutral
238
Negative
476
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,868)

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Reviews that mention popular keywords

customer service (591) gift cards (144) phone number (26) care team (47) bank account (31) bar codes (50)
Thumbnail of user donnam4146
1 review
0 helpful votes
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February 24th, 2024
Verified purchase

After I scanned my receipt, one of my purchases was missing. I selected it and scanned the barcode. It was added immediately.

Reason I chose this business:

I love getting money back from my normal shopping trips. It adds up

Thumbnail of user aprilo88
1 review
0 helpful votes
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December 15th, 2021

I haven't had any problems so far
Signed up with a few sponsors and saw $130 quickly as promised. Gift card redemption was ez. Haven't tried the cash cashout feature yet

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Thumbnail of user donnaf1812
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

I never worry about using this site. I have been using it for several years and never had a problem.

Reason I chose this business:

I found it easy to use. You were able to link your grocery cards, but they discontinued Shop Rite. It used to be easier to earn cash back, but it’s harder now especially since they don’t use Amazon purchases except for certain things. They do have a big variety of retailers to earn cash back from

Thumbnail of user janetc15
106 reviews
430 helpful votes
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December 13th, 2021

I've had Ibotta for years and never found it to be very useful. In fact, it almost felt like I was begging for money. They provide coupons and discounts but they mostly apply to "name brand" products which are priced higher to begin with so you're not saving much. An example of a situation would be like going to Target and see how much less Target's generic brand costs versus the leading name brand. The generic brand costs less and is almost the same.

That's fine and that's my experience as a shopper, however, Ibotta sent me an email recently saying they will remove $3.99 every month if the service hasn't been used for 3 months. The problem with this is that if you don't always need the products they have coupons for, then you won't buy anything. If you don't buy anything, then you can't add more to the balance. You need a certain balance to withdraw from their platform too. To me, this is a bit unfair. While one could argue and say Ibotta has expenses to pay, keeping inactive users shouldn't even be that expensive compared to how much info customers have to share with them in order to get a few dollars back.

Overall, it's a decent app/website but the $3.99 deduction situation really deterred me and the fact that a lot of the coupons were for items that didn't apply to me.

Service
Value
Thumbnail of user veronicas380
2 reviews
2 helpful votes
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June 6th, 2021

I enjoy earning cash back on my purchases! I have used this money to throw a surprise party for my husband. I also try new things that I normally would not buy. I also earn money on the gift cards that I purchase through the app. For example, I purchase a Bath and Body Works gift card through the app, shop through the app on the website, and use the same gift card to pay for my purchase and EARN MORE MONEY! I LOVE IT!

Tip for consumers:
Try it and see for yourself!

Thumbnail of user teresad338
1 review
0 helpful votes
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April 6th, 2021

Joined Ibotta about a year ago. I have just recently reached the "$100 Club". This is not a get rich quick app. Think about what you save using coupons, or with a mail-in rebate. That is simiilar to the savings you get with Ibotta. The cool thing is, I can pick up a sale item AND use a digital coupon AND still get an iBotta rebate when I snap the receipt. To be fair, much of Ibotta deals are for name brands though you can get a handful of "any item" rebates that are worth a smaller amount. Often I look at the rebate for my item of interest, the store price, consider if I'm getting any other discounts (sale, coupon, etc) and make a choice as to whether I'm saving with the brand item, or saving more with the store brand item (BTW, I have no shame in purchasing store brand items. Store brand is 90%of what I buy, and I still get $ money back with Ibotta). Sometimes it's a regular purchase of mine anyway and just seeing the Ibotta saving opportunity feels like a bonus. You have to be willing to go through the (small) trouble of seeking out your deals on the app, and photographing the receipt. Sometimes you need to scan a barcode which can be annoying if you already used the item and threw the box away. Ugh! But aside from that annoyance, it's pretty simple. Is it for everyone? Don't know. But why not try at least.

Thumbnail of user anaras
1 review
0 helpful votes
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December 24th, 2021

It's a fun program, pays for what I already buying and to try new stuff. Little bit intimidating at the beginning but easy to use when you learn along the way. It's worth to try.

Tip for consumers:
Just enjoy the ride!

Products used:
Groceries

Service
Value
Quality
Thumbnail of user rebekahh135
1 review
0 helpful votes
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February 8th, 2024

Update: Ibotta reached out and fixed my current issue and gave me some troubleshooting steps. Thank you!

Service
Value
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Thanks so much for your review! I am happy we were able to resolve this issue for you, have a great day!

Thumbnail of user ilener17
1 review
0 helpful votes
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August 16th, 2021

I've been using Ibotta almost 6 years now. Other apps have come and gone, and there are an additional 2 I currently use, but by far Ibotta is the best.

Yes, there are a few issues, but you'll always find that.

I've found one way to reduce non-payment on rebates is to do a quick check to be sure the app accepts the item. (Open the item on the app and "check product code"). A few times I've found that even though the item seems to meet the criteria, I still get a not-qualified notice. I've also found that not all items are accepted at all stores. Much easier to check before purchasing.

The biggest issue I have is not getting paid on a rebate, or not getting the full amount. I ALWAYS keep my receipts and make note of the amount submitted. If there are any issues, it's easy to submit a missing credit request on the computer. I have my notes and the receipt to refer to. I usually get my additional credit within a day or two, which is much quicker than it used to be.

All in all, I find this is very well worth the time. And I LOVE getting free items and great deals!

Service
Value
Thumbnail of user lisap3390
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Awesome customer service and very helpful from start to finish

Problem was resolved very quickly

Reason I chose this business:

Easy to use and easy to navigate

Service
Thumbnail of user brandyd96
1 review
0 helpful votes
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November 15th, 2021
Verified purchase

For the most part Ibotta has helped me find deals regardless of cash back. This helps me be more mindful in my spending and effort. Cash back is the bonus

Thumbnail of user chads678
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

Beginning to learn about it is a little bit confusing I still haven't received credit for some of the things that I have bought that was within the things that I had checked off and I don't understand because it said any brand of that product which is the Downy smell beads and I lost $3 cash back over this deal which was upsetting but I guess you lose some and you periodically have a chance of winning so it has been the experience that I'm taking so far I'm still learning I'm not going to call it quits just yet I'm going to continue to try to navigate and learn more to make my experience more pleasant and rewarding for my shopping experiences.

Tip for consumers:
And just know that you're shipping date typically is earlier than what it says which is a positive

Products used:
Phone Case ear buds and watch band

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucianab15
1 review
0 helpful votes
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April 2nd, 2021
Verified purchase

For me it is very good. I think it is an excellent way to save and save money while buying. Always check the products before you go shopping. It seems not, but it is fast to reach $ 20.

Products used:
grocery

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Value
Shipping
Returns
Quality
Thumbnail of user yarismam
1 review
0 helpful votes
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May 11th, 2022

It's a really good investment to shop at your favorite stores. As well as helping me out to earn cash back or any rewards while dedicating your time to use the Ibotta app.

Thumbnail of user bethanym139
1 review
0 helpful votes
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September 10th, 2021

I love the Ibotta app! It has been so much fun saving money, but especially getting money back for all sorts of items. I love using it thru Meijer, Walmart, and Kroger stores.

Thumbnail of user tinav132
1 review
0 helpful votes
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November 22nd, 2021

I've been a user of ibotta for 4 years now and I've had no serious issues with the app or getting cash back. I save up my cash back until the end of the year and use to buy gifts. Try it out.

Thumbnail of user jessem449
1 review
0 helpful votes
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November 10th, 2021

Money's been so tight that thanksgiving meal feast probably wasn't going to happen but that too this site we got everything that we spent on our meal back God bless you guys fat an happy in Oklahoma

Thumbnail of user melaniew48
2 reviews
0 helpful votes
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November 2nd, 2021

Ibotta is a great way to get back some money on the stuff your already buying. Just add your items before shopping and then snap your receipts and boom... money back

Tip for consumers:
Since covid expenses have gone up and to save as much as possible i use coupons where I can and I have ibotta to earn as much back as possible. It definitely helps

Products used:
I picked up axe body spray, some Irish spring bar soap, some lotion, body wash and got $13 back from this trip.

Value
Thumbnail of user gwendab5
2 reviews
0 helpful votes
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July 9th, 2021

I love using Ibotta. It has become a challenge to see how much I can save. I always use my savings for Christmas shopping. I do wish there was more brands that offered a savings back.

Products used:
Food

Service
Value
Quality
Thumbnail of user ruthv318
1 review
1 helpful vote
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April 16th, 2021

I first joined Ibotta in 2014, but didn't really use it until 2017. Scrolling through the offers, reading, and selecting, takes quite a bit of time and is pretty tedious, I have to admit. I've never been prevented from cashing out my money to Paypal, or using it to buy gift cards (I've done Walmart and Home Depot so far). Yes, some items that should qualify for an offer don't (usually a data entry error where they haven't input the specific barcode of the item you purchased. Just happened to me with Kashi cereal at Walmart. I used the help option in the app and had my credit the next day. Since that cereal would have given me the Kashi bonus, they credited me for that too.) Reading the offer wrong will absolutely result in no credit. For instance, I love Dukes mayonnaise. They recently put that on offer in Ibotta, and I was like, score! I bought one, and submitted it. It didn't show up. Reading more closely, I needed to buy two. So, I went back to the store in a few days when I needed to get some other stuff, returned the one, and bought two. This time I was credited. Easy peasy. But, you have to read and pay attention to details. And that scrolling, reading, and selecting takes time. But I'm almost to $1000 back. That's real money.

Tip for consumers:
Read the details. Add the offers first. Scan your receipts in decent lighting. If you are online shopping, you have to click through to the site through Ibotta, and THEN add the item to your cart. That is true with Rakuten and all the online cash back sites. None will give you credit if you buy from a saved cart.

Products used:
Mostly groceries, but some online purchases. Macy's once, Chewy, Amazon before Covid when they still offered cash back through various sites (they don't through anyone now, except their own devices), eBay, etc.

Thumbnail of user danag324
1 review
0 helpful votes
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November 29th, 2021

I have been using Ibotta for a few years now. I like using Ibotta, but sometimes there are not items available that I purchase. It has gotten me to try new things.

Thumbnail of user dakotal41
1 review
0 helpful votes
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April 5th, 2022

I greatly appreciate your services and the offers you have available. I really enjoy the cash back earning and its features available. App runs smoothly and is organized.

Tip for consumers:
Save money easily on ibotta

Products used:
Cosmetics, home repairs, crafts

Service
Value
Shipping
Returns
Quality
Thumbnail of user justins1024
2 reviews
0 helpful votes
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February 24th, 2022

Jus wanted to say thank you, and say Ibotta is awesome. The only bad part is stores don't have all the products, but that has nothing to do with Ibotta. Thank you

Thumbnail of user brandiv35
1 review
0 helpful votes
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December 4th, 2021
Verified purchase

I love this app I should've discovered this along time ago! Money back for my receipts and buying stuff I need in return I get to use money back for gift cards

Thumbnail of user sarahb1759
1 review
0 helpful votes
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April 12th, 2021

So this app is pretty simple just download the app. And check what you plan on purchasing from the store and when you do. Snap a pic of the receipt and bam you save tons of money. Checkout my link below what do you have to loose? https://ibotta.onelink.me/iUfE/8cc13c64?friend_code=iidwxoe

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Value
Shipping

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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