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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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It would be fabulous if I didnt already have Fetch. So many times thought I got the correct thing and didn't. So annoying! Fetch does all of it for me.
Excelente servicio muchas gracias por atenderme y su explicación fue muy precisa le agradezco su atención y respuesta rápida
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I shop mainly at Publix and Ibotta can't read those receipts. I've tried taking the picture at various locations in my house and outside. It would be better if Ibotta would link to my Publix account like it does at Sprouts.
Thank you for providing your feedback! We’re always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. For more information please check out this helpful article: https://bit.ly/ResubmitReceipt Thanks for leaving an honest review and have a great day!
I was unable to verify my phone number using the Ibotta app. This resulted in the inability to withdraw funds. Customer service rep- Vanessa, was able to solve the issue after several customer service requests failed.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I am very pleased with the response time of the help desk getting back with me and trying to resolve an issue that arises. They are courteous and have been very helpful. The ibotta cash back offers are great too. The one thing I think could be improved upon is how long it takes for some offers like the Hotels etc to be given. 120 days seems like an awful long time, especially when they debit one's credit card immediately when purchase is made.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
This morning I shopped at Walmart and purchased several items that had offers listed on Ibotta. Manitoba Hemp Hearts had an $8.50 offer for purchase of 1 item. I purchased the 1lb. Pkg. of Hemp Hearts and scanned the code to verify that it qualified for the coupon. Additionally I purchased 2 cans of Roar Beverage and had the Ibotta coupon for $2.38 (I believe, or $2.48) checked for a min. Purchase of 2 cans. When I got home and scanned my receipt, neither offer showed up. I went into Ibotta and check the my coupons list for Walmart and both offers were missing from my list. This occurred within the 1 1/2 hour period between me checking the coupon on the app, and trying to scan the receipt at home. Whats going on?
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I use Ibotta at several stores without issue, but I ALWAYS have trouble at Food City grocery stores. The linked account just won't show purchases or give me cash back. Since the purchase is on a linked acct I can't resubmit a receipt, and this store only allows linked accts. I'm so over using Ibotta.
Thank you for your patience. We recommend updating your Food City loyalty link. Keeping your app and loyalty links updated can help eliminate any missing cash back and glitches. For more information please check out this helpful article: https://bit.ly/4fHkkl1, https://bit.ly/3ammOnO. If you're still having trouble, our chatbot Carlotta can help create a ticket for the Care team. We appreciate your feedback and wish you a better experience in the future!
I was missing some cash back from my receipt, and Dave D from the help center was very helpful and addressed the situation quickly.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I have had some trouble with receipts and money being added. They responded and fixed/corrected my problems very quickly. 10/10 customer service.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I did not receive credit for an item I purchased and inquired about it. Not only did I receive an explanation as to why, which was legitimate but they did credit my account. So I got my credit, I also got an education.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Been using Ibotta for years and anytime I have an issue the are always there and want to help me. They actually go above and beyond and the totally do care about their users. The app is so fun and user friendly. Try it!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
My first experience with ibotta rep was less than favorable to say the least with an issue of upc not working, i was told it didnt meet the criteria (item listed said any size and any quantity with the exception of 38). In my description i shared both what i purchased and even a photo of the item. The first rep indicated it didnt match, and after responding asking for further review, the second rep was able to credit my account.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I actually prefer the "Fetch" app much more because all I have to do is snap a photo of my receipt and it finds available offers/rewards for me. I wish Ibotta worked the same way.
Thank you for providing your feedback! We apologize for the inconvenience and have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.
I used the app a lot when i was able to claim cash back iffers by submitting my receipt after I shopped. Now, since I can't do that, i rarely use rhe app.
Thank you so much for your candid review! We appreciate our savers feedback and we hope to serve you better in the future. If we can be of any help, please reach out directly to help.ibotta.com and our care team will be happy to assist you!
I had a problem with a coupon not applying on Ibotta properly. The Ibotta team promptly helped and with politeness. The issue was resolved and the coupon properly applied. Thank you Ibotta Team!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had an issue with $$ missing from my account. I contacted Ibotta support and within 1 hour they responded with how to instructions to regain the $$. I followed them and everything is back again. Thank you Ibotta
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had been having trouble receiving SMS messages and the Ibotta team was very helpful and resolved my issue in a very quick and timely manner. Thank you so very much.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Tim Hortons coffee offer submitted legitimate receipt with legitimate items that were scanned to be correct items was not given cash back
I have a large family, 4 hungry growing kids. I shop a lot, I always have a lot of receipts. Every month my account has been flagged, had money reversals, now permanently deactivated. Every time I would ask for an explanation as to what I'm doing that is getting my account flagged they would just refer me to the terms and agreement page, which I've read MULTIPLE times. I have not violated any of them, as soon as I get close to being able to cash out $20 I get some notification about not being able to withdraw my money, or my account was blocked.
I have had helpful representatives unblock my account but never actually give me a specific reason as to why or what is making my account so difficult.
I have had legitimate receipts with cashback and ibotta decided on 3 SEPERATE receipts they were taking money away from my account, and I'm not talking about consecutive days, I'm talking receipts weeks apart from each other, again without any explanation.
I use a 3 other receipt apps that are EXTREMELY easy and less time consuming because you don't have to mark each individual item. I have yet to have any issues with these apps and I probably submit more receipts to those apps because ibotta doesn't always have the store I use, or I can submit gasoline gas receipts.
Don't waste you're time. I don't even get much money back from the receipts I do add and by the time I reach the withdrawal point an issue comes up with my account and I would have to contact support.
I'm truly upset because I did enjoy the app but it is beyond frustrating to have to contact support every month
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had missing bonuses and was having trouble uploading receipts it was 3 of them and I reached out to customer service and the were able to help me and I really appreciated their help and how soon they replied and looked into my trouble I had thank you
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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