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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I was not granted any cashback from Ibotta on a product I had purchased, so I contacted them and they had the problem resolved the next day! It's not the first time I've had to contact them and they've always been extremely helpful.
I will say, I love Ibotta. I have been using it for a couple of years and it is the easiest and most convenient. I had a problem with not receiving a bonus initiative and I was able to email the care team with my issue and they credited my account within 48 hours. I will say I was a little difficult finding where to email them with a problem, but once I got there it was easy.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
There was a coupon on the box of pizza I purchased. I didn't know that if I used it I would lose my Ibotta savings. The coupon was $1.00. Ibotta savings was $1.50
So I lost that, plus. 10 on any frozen pizza and my $5 for completing the bonus. I still
Should have gotten. 10 and the bonus. Ibotta is getting more and more difficult to use. I also don't get my rewards when I shop at Weis and my card is attached.
There was a coupon on the box of pizza I purchased. I didn't know that if I used it I would lose my Ibotta savings. The coupon was $1.00. Ibotta savings was $1.50
So I lost that, plus. 10 on any frozen pizza and my $5 for completing the bonus. I still
Should have gotten. 10 and the bonus. Ibotta is getting more and more difficult to use. I also don't get my rewards when I shop at Weis and my card is attached.
I had a missing bonus and the person who answered my request almost immediately credited my account with the extra 1.00. Just had to snap a picture of the product and send it to them.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
The representative, Angelo was
helpful and explained why the situation occurred and credited my account with the missing cash back.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I'm just getting really into using the Ibotta app. I have really enjoyed seeing the balance grow. Of course being new, I have had a few issues. I contacted customer service and they helped me resolved all my issues and gave me great advice on what to do.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I saw the offer from Ibotta for $2.00 back for each Body Armor Flash IV bottle, up to 5, and I was able to pair it with a great sale at Walgreen's. I love how easy Ibotta is to use, and how fast I got the rebate! Thanks, Ibotta!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Marko, your customer care associate, was amazing! He took the time to help me work through a tricky connectivity issue and was incredibly thorough throughout the process. He even went the extra mile, doing additional research to get my account back up and running. I can't thank him enough for his patience and dedication!
Jill
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I enjoy being a part of the Ibotta community. I enjoy the cash back they offer and I have tried many new products because of the cash back I have received.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Not only Ibotta is a legit cash back app, their customer service is also excellent. I was having trouble logging into my account, customer service rep resolved it within two days! Great cash back app!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I purchased something after the app told me it was eligible for cash back and once I got home, I noticed I didn't receive the promised cash back. I put in a ticket and the following day I was told the cash back would be added manually, which it was. Then I received another message saying it would have to be reversed because it wasn't an eligible purchase. Luckily I had a picture of the app stating the product bar code matched the offer, so the cash back was returned. It was a lot of confusion for no good reason but I appreciate that it didn't take long for the problem to be rectified.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue with my account and reported the problem to Ibotta support. Within a day, issue was resolved and amicable solution was offered. I would definitely recommend Ibotta to friends and family.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I usually enjoy Ibotta, I hate using it for online ordering! I never get what I think I will when I order online! 😩. I tell everyone about Ibotta and don't usually get the refer a friend because I tell strangers in line at the store, I tell sales clerks, I tell the waitress etc... I work hard on Ibotta looking for the right deal etc. but I hate that when you bring it to the attention of Ibotta that they missed something you literally have to fight for a few dollars. I have a friend who has Ibotta and she stops using it periodically because she gets so frustrated! 😩
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Las 2 veces que solicite ayuda me la brindaron y solucionaron muy bien, eso me gusta mucho.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had difficulty with an purchase not being approved despite being verified pre checkout. Not only was I able to get the money but made progress in my bonus as well! Thanks so much to the team.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I searched an offer- and scanned the item. Both show it available to redeem at Publix in my account. However my receipt will not attach and I do not see the item to select under "missing cash back".
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
On November 1,2025 I purchased 2 Purina Tidy Cats Litter at the Publix in Wesley Chapel, FL and submitted my receipt for the 2 dollar rebate on each one. I did not receive my 4 dollars! I scanned the bar codes and they were the correct ones. It is so frustrating to sho p your offers and then not able to redeem them!
The service team at Ibotta is outstanding. I had an issue with a product purchase. The team heard my concern and awarded me my earnings for that product. Job well done Ibotta Customer Service.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue with account verification and the customer service rep handled the problem with speed and great communication. Problem solved. Thank you.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I uploaded a valid receipt under the wrong retailer and they corrected it for me. I'm guessing they didn't have to, but it was very gracious of them and I'm grateful. Thanks ibotta!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.