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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I've been a member since 2017. I've made over $2,800 so far. A great app, you just know how to use it correctly.
I recently changed my loyalty card for Food City and needed to update it with Ibotta. I could not figure out how to do it and the people at Ibotta were so helpful and did it for me. Thumbs up to Ibotta!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Very helpful and friendly and figured out what was going on and got the problem solved!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I've been using Ibotta for several years and absolutely love it! I love planning my shopping trips with Ibotta, where I can get money back for buying things I'd be normally buying as well as using Ibotta money back as an incentive to try new products. It's a win/win situation! I'd advise anyone to give Ibotta a try if you don't already use it... you will definitely NOT regret it!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I've been using Ibotta for a few years and am now in the $1000 Club! That means I've earned over $1000 using Ibotta! It only takes a few minutes to check out all the fabulous cash-back offers from Ibotta before you shop (either in-person or online), and you then earn money on each purchase associated with these offers. If you have any questions regarding an offer or have any problem, their customer service department is more than willing to offer assistance. I can't recommend Ibotta enough, and try to tell as many people as possible about it! It's definitely a win-win!
This is a LEGIT money saving App! We all shop and we all need to save money. You can feel safe downloading Ibotta. Plus, their customer service rocks!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I have been an Ibotta fan since 2016! It has been a great way to do my grocery shopping and household shopping needs at a savings for needed food and household care items. It's nice to put some of the expenses back into my income. Thank you Ibotta and product manufacturers.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
As a shopper who shops for needs I find it valuable to make my shopping list first and then go to Ibotta to fulfill as many of those needs from Ibotta "coupon give-backs". It keeps me on track and helps with staying on my needs shopping list - with cash back on the items I will use.
The app didn't recognize one of my deal offers that was delivered separately from my Walmart pick up order for some reason. When O didn't see the credit on my account I reached out to their customer service team. After submitting screenshots of my purchase they were able to apply the credit. I appreciate the help and support that they offer. It's quick and easy.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Ibotta's customer service is out of this world! They tackled every issue I had without giving me any problems. They stayed in communication with me up until the very end to make sure they resolved my issue. I would recommend this app if you want to make some extra cash and have a little fun while redeeming all of your purchases. It's a really gratifying feeling when you see the money hit your account. Highly recommend!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Ibotta has the best customer service team. Always helpful in addressing any issue you may have.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I bought CereVe facial cleanser and could not redeem the Ibotta rebate. I do not understand why this is even a thing. It seems more and more often this happens with Ibotta. Very frustrating. I bought a two pack which is all Costco offers and I should be able to redeem for purchasing one.
Great way to save money and also try some new products for free. They sometimes have minor issues but for the most part they correct them fairly quickly. I do wish that they had quicker ways or easier to find links to submit claims for missing cash back. Highly recommend!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
THANK YOU ibotta for always making surecredit is given where credit is due. Customer Service is top notch and i have recommended Ibotta to several people whoch they now use ibotta. I Love it! I hope in the future more vegan options become available. THANK YOU for great service!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had an issue with my phone app in that it wouldn't let me select the grocery store that I use the most. After a couple of emails clarifying the problem, I got an email from Sany that completely resolved my issue. Great customer service for a great program!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
It started with one issue of a missing credit from one grocery store, then I had another one for a whole submission that was pending and not crediting. A third issue added on afterwards. I have never experienced three different issues in a such a short time span. It took more than one ticket and a few different agents replying to me. Ultimately, Jan fixed it all to my complete satisfaction. Thank you to Ibotta for correcting the issues and making things right.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Had an issue with a reicpt not scanning. I reached out on the help site and they resolved the issue quickly. They emailed me with some quickly follow up questions and I had the missing 2.00 in my account my the next morning. I know it might be a sall amount but the amount didn't matter they focused on the error and handled it quickly and efficiently. Love this app!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
After I received the earning points from shoppers then I bought cabinet for living room. It was great cleaning from crumbling mess. So I could put my embroidery stuff into new cabinets from bed beyond...
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I am relatively new to Ibotta, so did not know the process to redeem a 'multiple purchase offer' to get $1 back on two purchases of Pearl Olives. I submitted a question to the Ibotta team, and within minutes received an email note from the Ibotta Care team confirming my ticket. Within a day or so, the Ibotta team provided specific instructions for me to follow to submit the second receipt. I followed their advice and was rewarded with $1 for each purchase. Thank you to the Ibotta Care team for your courtesy and help!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I find this app, to be the absolute best at helping me to save money on groceries and other household necessities. I've been using it since around 2019 and I've saved thousands of dollars.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Excellent customer service! Quick, efficient, and kind! Very helpful!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.