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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I purchased something after the app told me it was eligible for cash back and once I got home, I noticed I didn't receive the promised cash back. I put in a ticket and the following day I was told the cash back would be added manually, which it was. Then I received another message saying it would have to be reversed because it wasn't an eligible purchase. Luckily I had a picture of the app stating the product bar code matched the offer, so the cash back was returned. It was a lot of confusion for no good reason but I appreciate that it didn't take long for the problem to be rectified.
I had an issue with my account and reported the problem to Ibotta support. Within a day, issue was resolved and amicable solution was offered. I would definitely recommend Ibotta to friends and family.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I usually enjoy Ibotta, I hate using it for online ordering! I never get what I think I will when I order online! 😩. I tell everyone about Ibotta and don't usually get the refer a friend because I tell strangers in line at the store, I tell sales clerks, I tell the waitress etc... I work hard on Ibotta looking for the right deal etc. but I hate that when you bring it to the attention of Ibotta that they missed something you literally have to fight for a few dollars. I have a friend who has Ibotta and she stops using it periodically because she gets so frustrated! 😩
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Las 2 veces que solicite ayuda me la brindaron y solucionaron muy bien, eso me gusta mucho.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had difficulty with an purchase not being approved despite being verified pre checkout. Not only was I able to get the money but made progress in my bonus as well! Thanks so much to the team.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I searched an offer- and scanned the item. Both show it available to redeem at Publix in my account. However my receipt will not attach and I do not see the item to select under "missing cash back".
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
On November 1,2025 I purchased 2 Purina Tidy Cats Litter at the Publix in Wesley Chapel, FL and submitted my receipt for the 2 dollar rebate on each one. I did not receive my 4 dollars! I scanned the bar codes and they were the correct ones. It is so frustrating to sho p your offers and then not able to redeem them!
The service team at Ibotta is outstanding. I had an issue with a product purchase. The team heard my concern and awarded me my earnings for that product. Job well done Ibotta Customer Service.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue with account verification and the customer service rep handled the problem with speed and great communication. Problem solved. Thank you.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I uploaded a valid receipt under the wrong retailer and they corrected it for me. I'm guessing they didn't have to, but it was very gracious of them and I'm grateful. Thanks ibotta!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I recently bought some items to drop in the donation bin on my way out of the grocery store. When I got home and checked Ibotta there were two rebates for the donated items. Ibotta gave me the rebates even though I wasn't able to scan UPC codes. All they asked was I send them the receipt marking the items I had purchased. I was pleasantly surprised. The money was in my account within the hour!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
The team at Ibotta comes to my aid once again. They have made a confusing issue clear to me. Thanks again for being so helpful!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Ibotta customer service is fantastic and so helpful. They are quick to respond with your issues and will work with you to correct if need be. They also explain the issue and why.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
On one of my items, I didn't get my points and I sent a request. They golliwed up immediately and my points were added right away. So easy to work with. Thank you.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had a receipt for Dollar General that didn't post to my app, so wasn't available to Ibotta. I had 8 deals that earned me a mod week bonus. I emailed the issue to Ibotta providing my receipt and a list of the deals I bought. Ibotta resolved my issue and made sure my deals were credited and I earned my Mid Week Bonus. Very quick resolution. Highly Recommend Ibotta
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
This company is great So you basically get paid back money for what you are going to purchase anyway I purchased 5 items with 38 minutes left on the offer sometimes you do not get rewarded instantly Anyways they credited my account $10 eventhough the offer expired and was no longer active How wonderful 😊 this company makes me feel valued and appreciated Thank you!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was having problems with receiving credit for an item I purchased. Ritchie was a big help in assisting me. Made sure I received my credits and had it done in a timely manner.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Joel was helpful and responded quickly. I appreciated him reading the problem I had and not just giving me a standard "cut and paste" response out of the manual.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I have used Ibotta for years as a way to earn money back on items I need to buy anyway. I've used it to pay for my haircuts, colors, and other extras I may not have been able to buy.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
While in store I scanned and marked my offers for reimbusement. When I scanned my receipt the offers did not show up. I contacted Ibotta support and they added the money to my account.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.