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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I had issues with Ibotta and the agent was amazing. They explained to me what was going on and why and they fixed everything.
I've used ibotta for years. My most recent "happy surprise"... I bought a box of cereal at Walmart. I had NOT selected the cereal in the app before purchasing it. Shortly after buying the cereal, i got a message from IBOTTA that they saw the purchase, and knew it has an offer in ibotta for Walmart that i had not selected before the purchase. They said if I went in and selected it, they would go ahead and give me the rebate anyway. This isn't the first time that has happened. Ibotta really looks out for its users. Thank you so much!
I tell people all the time about the benefits of using ibotta. Thanks again ibotta! I'm so lucky that the Ibotta user in Walmart introduced me to the app. I try to do the same thing... to help others save money, using ibotta.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue with missing credit for a purchase. I contacted the Ibotta team with pictures and explanation of the issue. They responded and corrected the situation in a timely manner. Thank you!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was missing some cash back. I emailed Ibotta and received a response back very quickly. After I explained my situation, and they did their research on my issue, they had an answer for me in days. The Ibotta team is prompt, professional, caring, and very polite. I appreciate their help and will continue to use Ibotta for those very reasons. Thank you, Ibotta team! Your customer service is stellar!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
We had multiple emails and I received timely replies. They wanted to make my situation work out for my benefit. I was pleased to have this experience. It was refreshing.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I installed the ibotta app on my phone and could not log in. I contacted the company. Renee and Isabella were able to determine that I had a couple of log-ins and the system was confused. They corrected the info, using my current email, and all is well. I am up and running on the ibotta app. Thank you, ladies!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
It is the Holidays and things happen and both times I was missing cash they corrected it within a couple of Days! That's excellent service if you ask me!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I sent feedback regarding a cash back amount, Shiro M. Promptly, kindly, and compassionately communicated back and efficiently produced resolution. This is a great app and have tremendous people making it all possible. Thank you.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Im not loving it. I think ive earned points and there's some sort of catch. This size not that this flavor not that. You didn't push a button.
I have used Ibotta for over 10 years now and I LOVE it. It's a fun way to get money back on items o usually buy, but also learn about others. The customer service is top notch as well!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I appreciate Ibotta customer service. They always respond very quickly and help me resolve any issue with the app. Great customer service - very patient, helpful and friendly representatives. Thank you
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Customer service is always great with any missing cash back! Highly recommend!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I recently had an issue with missing a cashback offer. The staff handled the problem and resolved it quickly. I have been using Ibotta for several years and have received over $2000 in savings!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I love using Ibotta and I highly recommend it to everyone that wants to earn cash back. It is easy to use and if I ever have an issue with a rebate, I know that when I contact customer service they will always address my concert in a timely manner. Thank you Ibotta!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I submitted a receipt for cash back, but it was not accepted because I folded it. They allowed me to resubmit it and subsequently approved the cash back. Thank you so much, Ibotta.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was missing cash back on an offer and the customer service solved it for me in no time and I got my cash back
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
My first withdrawal was hung up. They had a high volume of support tickets so it took a few days to get resolved. It was easy though.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
On two separate occasions I have purchased Lego sets from Sam's Club. Both times neither purchase received the rebate, although receipt stated item and I scanned the item upc as requested. The items were definitely the items in the Ibotta site. Have tried to contact customer service/support, but no success.
Anytime I have issues (which isn't very often) the customer service is always so helpful and responsive. My problems are always cleared up quickly.
Ibotta is an awesome app!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had an issue with my receipt- where I couldnt upload it. The team not only handled my questions with kindness and accuracy, they continued to update me with progress and made exception to help me with my funding account.
Every person was amazing and I just referred my dad to use the app
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.