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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I had issues with the app not recognizing my receipt. I reached out to the Help Center. They were very helpful and response was very quick. Problem solved In a matter of 2 days (considering it happened on a weekend).
In my opinion Ibotta is one of the best app I had ever used, it's easy to use and whenever I had an issue with an offer I contacted their support team and they are very good on helping you.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Some reason my account unlocked I got hard time to withdraw my earn bonus so I contacted the help center team at first time it was difficult but now everything is good they try everything they can to help me so now the issue is solved. Thank you all so much for everything keep up the hard work!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Scanned required items and "items dies not match" appeared. Sent photo of items and receipt as proof. Cash back was promtly issued.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was missing points on my Walmart receipt contacted customer service and Clyde fixed the problem for me. I know 1$. 50 cents is not much but when the prices are up and every lil bit helps
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I tried, unsuccessfully to upload a Walmart receipt. After trying to unsuccessfully "chat", which is always a hassle, I contacted Ibotta through email. It took a couple of days, but my issue was resolved.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
While learning to use this app, I had a bit of trouble. The customer care team was extremely helpful and explained things I needed to know to use the app. Thank you!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Had a problem with an item not being credited, contacted help desk. They responded quickly and were able to rectify the problem. Turned out it was my fault but they credited my acct for the amount and explained the problem
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was missing cashback but I guess it was expired. They explained to me what was wrong but gave me money anyways. Thank you Ibotta! You guys are the best!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was having a hard time scanning my receipt help center really did help including giving me information that I did not know about Ibotta. Such great help.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Ibotta is awesome! I recommend this app on a daily basis to people. When you want to cash out it is deposited in your account the very next day. I've only had a couple of issues with cash back, but in less than 24 hours, Ibotta customer service team has straightened it out. Brenda F. Has been very helpful. The rest of the Ibotta team Rocks and I am grateful to them for helping us get $ back on our purchases. These days, every little bit helps.
Thanks Ibotta! Www Ibotta com or download the app from Google play. You will not regret it!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I encountered an issue that the rebate for the items I purchased was not credited to my account.
I contacted the Ibotta Care and they were responsive. Though it was not resolved with the first communication, it was resolved favorably after submitting photos to substantiate my request. Nice work Ibotta team. đź‘Ť
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I couldn't log in to my Ibotta account, so I contacted support. A real person got back to me right away and fixed the problem quickly! I really appreciate their fast and friendly help.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I'm a regular Ibotta user and it's a rare occurrence to need help. The app and rebate system works very well. But today I did need assistance with my rebate. Ibotta customer service was quick, excellent, and courteous.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Because my Ibotta app wouldn't work, I wasn't able to get selected offers or submit a receipt. I reached out to Ibotta and was able to get my offers promptly. I was very pleased with the service and results. I love Ibotta and highly recommend it.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Changed my phone number and email but lost ability to use Ibotta! Worked with Ibotta help staff and after several emails back and forth, figured out the issue and Bianca saved the day! Thanks staff for all your help in saving my account and clearing up the issue. I can now use the app and earn $$ when I shop or dine. Kudos to you all!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I'm unable to log in or load the ibotta app on my Android smart phone. This issue has been happening for several days, ever since the Amazon Web Services issue. I have uninstalled and reinstalled the app, restarted my phone, to no avail. The app doesn't load up, except for the starting screen, the pink one with the ibotta logo. Sometimes, it will go to the sign in screen, but when I attempt to sign in, it goes to a swirling circle. I'm able to sign in on my iPad, but the camera to take photos of my receipt is not situated correctly, making it difficult to take pictures, plus it missed several purchases, so I had to enter them manually. Very frustrating experience.
The app was not working properly and I was unable to claim my money. Customer service responded to my inquiry within 24 hours and add the missing money to my account immediately.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I ordered event tickets through the Ibotta app on Vivid Seats. Apparently Vivid Seats was not going to honor their 3% back offer but Ibotta added the money to my acct. Themselves Thanks Ibotta!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I absolutely love shopping with Ibotta and can't imagine shopping without it now. I've earned just under $9,000.00 so far. If I have a problem with a transaction or a bonus Ibotta is always quick to fix the problem fast. Thanks Ibotta!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.