Overview
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
I had an issue with a receipt for which I emailed the help desk. They responded within minutes, and after some additional information from me they made the correction and found an additional rebate that I qualified for. I ended up with a higher rebate amount than I had originally submitted for!
I emailed Ibotta because I was missing cash back for an online purchase. They quickly resolved the issue and it was not a hassle at all. Great experience.
I had an issue with verifying my phone number due to it being linked to another account and customer support took care of it in less than 24 hours. Thanks again
Apparently my account was hacked and Ibotta deactivated it for reasons, when I reached out to them the representative George was super helpful with the process of explaining and transferring my earnings to the new account
I love how easy it is to use and if there ever is any issues with my cash back the customer support is always so helpful to assist and explain to help me get cash back rewards it's my favorite cash back app I've used it for 4 years now
In about 2 weeks, I made $24.40. I got help from the support center to withdraw the $ because my account had gotten blocked from withdrawing. It was easy. Now everything is good.
I'm disappointed that the majority of cash back applies to Walmart. I wish there was better representation from other stores as I do not shop at Walmart.
We appreciate your feedback! Our goal is to provide a diverse range of offers and bonuses to cater to everyone's needs, so please stay tuned for upcoming opportunities. While we can't promise specific offers, your input is valuable, and we've shared it with the appropriate team. Thank you once more for your review!
Always provide excellent customer focus whenever I have a problem receiving cash back. They immediately respond and are very quick in seeking a solution to my problem.
Excellent customer service support. Quick, easy and helpful. I love Ibotta! So quick to resolve any issues with my account, missed money or anything else that I have had questions or concerns about.
I had a pleasant experience with Ibotta Care Customer Support, thanks to Tracy. I needed to update the phone number on my account, and she handled it quickly and without any issues. The process was smooth and stress-free. Tracy was friendly, helpful, and made everything so easy. I really appreciate the support!
I've been using Ibotta for over a year, and they always come through whenever I have an issue, which is rare, but it happens. Their customer care is fast and friendly, and I have never been disappointed. In addition to the cash back offers, I purchase their gift cards, which is another great way to save money.
I had an issue with a receipt not correctly reflecting my cash back earned. I messaged support and was immediately sent an automated message that my issue would be assigned out. Honestly in less than 24 hours I was contacted by Jack advising of the issues resolution. I looked at my account and sure enough the correction was made after their research was conducted. Very please with the speed at my case was assigned and resloved.
Not realizing that minutes make a difference on the 7 day window, I appreciated the way my error was handled upon appeal. Thanks for the personal response!
At the start of using the Ibotta app I was kinda skeptical. However after a few years of using the app,I find it to be a great way to utilize receipts that I normally would throw away in the past to being rewarded with gift cards, which is great to use especially@ Christmas time.
I'd gotten an email about a missed rebate from a recent purchase (1st great thing about them--Ibotta has let me know about a missed rebate several times!) and gave steps to add the offer to the prior purchase. Then I reached out to the support team because i had an issue, and I heard back within 2 days (counting the weekend) with further explanation and told me they added the amount to my account! Super friendly and professional!
I was out of country for six months due my accident, and you had deducted $ 4.99 as I am not used Ibotta.
Not fair.
Take a not & reimburse the same...
I was concerned about missing cash back, I emailed them and received a quick response with cash added. They are very customer service oriented! Great company!
I love this app. Helps me save money with rebates and costumer service is exceptional and fast. Every time I had can issue they resolved really fast. Costumer service always had resolved my issues no trouble. There response is always lway fast never had any issues. They always willing to help me. I love this app because it helps me save money on the brands I used everyday with the rebates. Im overall very satisfied with this application.
I was thinking i was going to be talking to a corporate brick wall when i requested help., but Fe P. Understand my frustration when I didn't receive cash back through the ap. Fe P. Went above and beyond what I asked for in order to fix the problem. Deserve all the praise
I had an issue with a reward that I expected, but needed some help to cross the finish line. They worked to explain the process and pushed through the reward. I've been a user for quite sometime. It's great to garner savings on the products you normally purchase, rather than a bunch of coupons for irrelevant products. Worth the time to sign up.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.