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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I had a bonus that did not credit even though I purchased the correct items. Ibotta customer service quickly resolved the issue and updated my earnings. Very pleased with the service and love ibotta!
The Ibotta customer service team is top notch. They help you as soon as possible and are always polite and courteous. Great bunch of people!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I used app for my Home Depot online purchase to save 4% never received that. Contacted customer service and I got a rebate of $. 17 not sure that 4% of $40 is $. 17?
Surprised I got this rebate because I went to the same store several times in December. One time I had a lot of stuff on my receipt and when I got home I tried to redeem my receipt and it just kept talking about I needed to link my account and would not let me submit what I had picked out manually nor would it let me link my account which I tried to do that several times. I was trying to figure a way to contact Ibotta for help and could not find a way to contact anyone to ask how to do link the accounts. Yesterday morning I was once again trying to figure out how to link my Schnucks account before going shopping and couldn't do it, so I didn't even bother to pick out any items for rebate and I guess the rebate I got was left over when I selected it earlier this month. Unless I was overlooking something, I did not see a way to contract anyone through the app on my phone and every time I tried to load the Ibotta account on my laptop, it would not load. Sounds like from the email I received about this rebate that your having problems, so perhaps it's being fixed. I hope so. I've started ordering on line with Walmart for grocery deliveries, If I choose items for rebates when I order on line with them will I get the rebates. I think the only rebates I saw were rebates for the 1% total. Seems like I had other things on my receipt at least one other time. The last question on this that says "Did you contact Customer Service..." I could not figure out how. So that's why I clicked no.
I've used Ibotta for many years now. They never disappoint! The customer service team is top notch! I highly recommend Ibotta.
I had purchased seven items to help me qualify for a $10 bonus. The ticket was not showing that I qualified for the items purchased. I reached out and received very timely replies and reassurances that the situation would be looked into and taken care of. I felt skeptical but I'm happy to say I was wrong for feeling that way. Ibotta fixed the error and applied all credits to my account. I think everyone should use their app! Look at it this way…if you don't…you're just throwing money in the trash. I prefer it in my pocket instead! Thank you for giving ppl a chance to earn money back and taking care of us when errors happen!
Ibotta customer service has always been fantastic with me. They get back to me immediately when I have a question and take care of it fast. I so enjoy using Ibotta and use the cash for my Uber.
Y'all were experiencing troubles with the site. Staff responded quickly to my message asking that you review my purchases. Credit was applied. Thank y'all
I had this app for over 10 years and it up dated and lost everything and had to start over. Couldn't get the pass word or any help. Now it wont let me use my Walmart ones that I scanned shows linked to another account that's MINE! But your system locked me out with about $7 sitting in there.,
Several times Ibottavhas alerted me thatvI shopped for something at Walmart that entitled e to cash back. What great service is that?! I would have had no idea and would have missed money in my pocket!
I recently changed hone numbers and needed to update my number. Since the phone number is not part of the profile I contacted the care team and they were able to assist and it was in a very timely manner
Cutwater Canned Cocktails $4.00 offers says "any variety" 4 pk only limit 5 Date of purchase 12/29/2025 5:37PM Bens Liquor 221 Ocean Blvd suite B Los Fresnos, TX ******* I purchased 5,4 packs cost $12.99 each sub total $64.95 sales tax $5.36 receipt total $70. 31. 1 Cutwater Mango Margarita 4pk ************** (bar code not in ibotta system) Cutwater Long Island 4pk ************** (bar code not in system) Cutwater Peppermint White Russian 4pk ************** (not registered) I received only $12.00 cashback... I am MISSING $8.00
I like using Ibotta to build my savings through the year. Since Ibotta has started reminding me I overlooked an item for cash back I have even more savings.
Ibotta has paid for so much: furniture, Christmas gifts, online gaming and my daughter's extensive home library. The customer service is top notch! They always help me get my cash back when I've read the fine print and kindly let me know when I didn't. It takes a little work but with bonuses and cash back on items I buy anyway, Ibotta is my personal savings account!
I love using my Ibotta app. I have gotten cash back with ease on so many purchases. A couple times I have had issues where the purchase doesn't go through and I don't see my Ibotta return but it's simple to reach out and open a ticket with Ibotta and fix the issue. All I've ever needed was my email confirmation with the purchase date and order number and they have always made it right for me with no hassle. The customer service is friendly, courteous and knowledgeable. They always explain why something may not have worked but then they always maw it right for me.
I had an issue with cash back. A team member responded a day later and was able to fix the issue. Very satisfied with the service!
I had a question about some missing cash back and each email response I received was fast, helpful, and polite. Each person provided me with clear explanation about why something worked out or didn't work out as I had planned. In the end, I received the cash back that was missed and information for the future so I would know how to not miss any additional cash back.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Ibotta team quickly helped and assisted me with my withdrawal of my cash balance. They responded To all my messages timely until my request was complete.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Muy agradecido con servicio al cliente de Ibotta, fui atendido muy cordialmente por todo su equipo me ayudaron y dieron solución a mi problema, mi cuenta estaba desactivada por error y gracias ya hoy está activa
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I've been having issues with Ibotta not giving cash back for my purchases at CVs that my account is supposed to be linked to but customer service has been amazing about making it right.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had a deal that I tried but it was pulled right before I scanned my receipt so it was not accepting my request for a rebate. I reached out through the help center, sent pics off aoffer anns receipt and they found all the money I should have received including my bonus I was working towards. Very nice and helpful.
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Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.