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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I absolutely love shopping with Ibotta and can't imagine shopping without it now. I've earned just under $9,000.00 so far. If I have a problem with a transaction or a bonus Ibotta is always quick to fix the problem fast. Thanks Ibotta!
Brenda with Fetch helped resolve an issue I had a question about. I'm glad I checked as she added the missing money to my account. I've had a few issues before and the Fetch staff has always been very responsive. I appreciate that very much, good customer service!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I've had a problem scanning my walmart receipt. I contacted ibotta care team and they gave an answer right away. The next day they emailed me saying they added the reward i was missing. This is not the first time i've had problem submitting my receipt but i always had a positive experience with ibotta care team! Thank you so much Ibotta care team!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Love the app! In this economy & with multiple kids in college, we are always looking for ways to save a little. Ibotta is the easiest, most effective coupon app out there(IMO). Not only the app in general works well, but the rare occasion you may need some extra support from their care team. A1 service. Super prompt! 10/10!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
David D. With Ibotta was very kind and helpful. I had a problem loading my receipt, which never happens. I reached out to Ibotta, and they were quick to respond and added the money to my account that I was not able to do. They are much appreciated for their help.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I reached out with an issue. I had received an email stating I had missed a couple of refunds. But the current receipt hadn't shown up. They went in and took a look. They told me what I was missing and added it my account!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
My account was deactivated since I forgot my password and made a new account with my same phone number I was soo upset but once I reached out they were able to fix all my problems reset my password and even activate my account again I am soo ecstatic 🤩 they went above and beyond thank you guys soo much yous are the absolute best!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Acme is the main store i use it for and every time i get cash, within a few weeks, they take some of it back for unexplained reasons
Had a pretty big problem and the support team was awesome at getting it resolved within a timely manner and being there to assist me every step of the way
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I love using Ibotta- it's an easy & practical way to save money and then cash it out when I need it.Their customer service is truly excellent- they provide quick responses, clear explanations, and when needed, solutions that go above & beyond expectations.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I love Ibotta! I have 5 Airbnbs which get expensive to keep stocked! Ibotta makes it possible for me to afford stocking the best of the Bougie products at reasonable cost with their cash back offers! I have had some bumps in the road with the app, HOWEVER, Ibotta support is so quick to Help & work out any issues! 🙌 Hands Down Ibotta Is The Best!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had offers that would not process and I was quite frustrated. Francis D. Dealt with the situation in a professional, expedient and kind way. I really appreciate Ibotta's excellent customer service representatives.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Our family has used and immensely enjoyed the Ibotta application for over 15 years. The customer service is above and beyond. The responses from the Ibotta team are always timely and helpful. We as customers are always treated like a priority instead of an inconvenience. We will continue to use this app and encourage our family, well into the future, to utilize and enjoy it as well.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
An item wasn't showing up in my list, so the representative was able to make sure I got the credit, anyway. She also offered ways for me work with the app to help it function correctly. She was quick, kind and helpful!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had a problem with my Ibotta and with a quick email I got my problem fixed and back to saving money thanks for the kind and quick response from the Ibotta team
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I love earning cash back for doing my least favorite household chore. I love how when i forget to add an offer Ibotta will remind me that there is one there and let me add even after I've shopped.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I have been using Ibotta cash back app over couple months and my experience exceeds my expectations. Customer service team (Danica) has been prompt and courteous explaining the issue and honor the cash back requested. Highly recommend this app
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I picked up the exact item and it didnt give me the cash back and when I contacted the customer service and was awarded my cash back in about 24 hours
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I am not receiving all of my cash back for my qualified items. It's frustrating because I double checked, written it down and it still says I'm only receiving a quarter of what the total cash back was.
I thought I was short a dollar but it was my fault because of fine print but they responded quickly and gave me a one time courtesy credit. More than fair!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.