IbottaReviews 6,376

There was an issue with Ibotta not recognizing an offer and I initially got someone named Scarlett who was of no help even after proving all proof I could provide about how the offer did not go through even when I put "missing cash back" she did not resolve my issue. I resubmitted another request and got aries and aries was so helpful. Aries recognized the issue and was able to assist me. I'm grateful Ibotta exists in a time where the dollar is losing its value so fast. This app has made me save a lot of money and I'm glad I got great customer service from Aries. Keep up the great work.

I had an issue getting my cash back for a Lego set at Macys. For some reason Macys reported my order as cancelled (which means I wouldn't get an Ibotta refund for the item I ordered), although it was not. When I reached out to Ibotta with proof of my order being processed and shipped, they were quick to respond and issue my refund. I'm really happy and appreciate how quickly they handled this and will continue to use Ibotta in the future.

I keep sending in receipt and get no credit then I send customer service questions and no one provides any answers as to why I am not getting credit - very frustrating, horrible customer experience! Why does email say I received $6 back on Olia hair color and my account only shows $3 from Walmart on 12/2 for Garnier Olia hair color?

I had an item that was not scanning for a $5 rebate from an unlinked store. I've been using Ibotta since 2018, and this is not a normal issue. I ensured the item was correct and emailed customer service, along with photos of the receipt, the bar code, and the item. I did not see the first email they sent and figured I wouldn't hear back. By the time I saw their email requesting another photo of the full receipt, I had already thrown the receipt away, so I didn't reply. A few days later, I received another reminder email, so I replied that I no longer had the receipt. They found my original submission and processed the rebate. Ibotta is definitely worthwhile. I highly recommend it.

I have used Ibotta for a very long time and have had to reach out several times over the years due to various things. On every occasion, they have been very helpful with meeting my needs. There was only one time that I didn't get what I aimed for but that was on me being too tired when I looked through the coupons and missed the purchase limit. I had a big issue this last time and had no expectations that I would get my issue resolved to my liking. There was no argument, they were quick to get it fixed. I'm so grateful for some honesty and integrity.

Sometimes Ibotta acknowledges and pays correct amount…. And sometimes not. About 50/50 in my experience. Not sure it is worth the time. Have reached out to "customer service " in the past re discrepancies and no response. Not much "service" here.

I have been using Ibotta now for several years and my experience has always been positive. Unlike some other Rebate Apps, Ibotta has a wide variety of offers and special offers that have saved me a considerable amount of money and a substantial period of time to collect. Unlike other Rebate Apps that set a quota. The Support Team is efficient, compassionate, prompt, kind, patient and understanding. You never have to worry about the support staff contacting you and answering your inquiry to the letter and in my experience, their decision has benefited the user. Contacting the Support Team has always been a positive experience. I cannot say enough positives about using the App. It is secure and beneficial. Some people appear to be leary about using the App. I was too, a few years ago. I decided to give the Ibotta App a try and am so very glad that I did! All I can say, is try the App. You have nothing to lose. You can quit at any time.

Gabriel was amazing! I reported an issue with a rebate not received from Target as my receipt submitted was illegible due to Target's bad cash register and he was able to verify the transaction and credit me for the missing rebate & also processed a rebate for an earlier transaction with the same issue that I didn't even ask him to do. He went above and beyond to help me & I hope he is recognized for his outstanding customer service!

Unless you look on Ibotta before shopping and choose an item listed, it's very difficult to earn points on this app. It's not just a "scan your receipt and get points" system.