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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I had an issue with my rewards
And the customer service agent was wonderful. She listened to me and actually helped solve my issue.
I'm the 1 1/2 years I've been using Ibotta, I've earned over 600.00 for grocery and general shopping I'd be doing anyway. When I've had problems, their customer service is great, tho out might take a few emails back and forth to get the issue explained...
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Had an offer missing. I wrote customer service and within a reasonable time they emailed me back and fixed the issue! Emmanuel was awesome!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I really love Ibotta. Buying products and getting extra money back is great-especially the way the economy is. I bought a product that qualified but didn't get the money in my account. I contacted Ibotta and they fixed the issue in a very timely fashion. Thank you Ibotta!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I submitted my receipt and Ibotta accepted a rebate along with two others. Next I receive an email confirming the other 2. My $4 rebate is gone. Now when I click on it it's "not found". I would never have bought this item at full price.
I missed an e-mail from Ibotta that i had to claim an item within 24 hours. I do not always check my e-mail daily and messaged them that they should give more than 24 hours to respond.
They responded quickly and gave me the credit!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had missing cash back on my Walmart purchase. With the help of an Ibotta worker the issue has been resolved quick and easy. Great job.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I love that when I reach out to Ibotta they always help me resolve any issues I have. Staff are always great. I really appreciate them
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Ibotta has always been helpful to me. What a great team of people, for real. Of the few occasions I've ever had to reach out, I'm only ever met with surprisingly exceptional grace and understanding, and they always fix the problems immediately and respond in a very timely manner. I'm exceedingly happy with Ibotta. Thank you to Prince, the person who helped me most recently. 🌟
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
When I had an item I purchased selected on the app, the app told me no item was selected. When I noticed Ibotta, the corrected right away!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I can usually find at least one item to get a rebate on. And they even will let me know if I have missed an item on the receipt.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
The idea of getting cash back from my purchases is great. However, the process you have to go through to upload a receipt. Remember to do it within a certain amount of days. Select your products that you want to discount on before you submit the receipt. It's just entirely too much. Then, if you're submitting a long receipt, you have to capture the entire seat. Wait for the receipt to show green on all of the bars, which is also another hassle. It's just too much work. Especially when you compare it to apps like fetch, you don't get cash back from fetch you get points and those turn into cash but the ability to just snap a receipt and it captures the company name the date and whatever else it needs to capture and it finds the products for you. You don't have to pre-select any products Easy Peezy. I have to uninstall Ibotta. It just causes me too much stress and it was my heart condition. I refuse to be stressed behind something that offered so little in return I have had the same $14 in here for quite some time. Years. Hope this helps.
Angelo & Kariza both made things right of an offer not counted & completed bonus compensating the $5 bonus & $35 bonus with $2 offer. I appreciate them both!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I can never find where to take pictures of the receipt and submit. It takes to much time to click what you are going to buy or what you bought much easier to take a picture of a receipt. Fetch is much simpler to use.
I was missing an offer. I reached out to Ibotta with my issue and provided documentation. The representative read my submission, understood the issue, and I received a response and resolution in less than 24 hours. Excellent customer service.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
The Ibotta app was not crediting me on an item that was clearly eligible. I had to go through the team and they did resolve it
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I think it would be nice when you inform me that I missed an item to receive cash back on you would inform me what item it was this happened to me last week and I could not figure what item to resubmit. Thanks
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
You always have too many exceptions on products. Example: bag of candy 3.7 oz - 5.3 oz. That means 3.7 to 5.3 to me. No - I buy the 4.5 - it's not included in offer. Buy 4 yogurt, oops can't be different flavors - you have to buy 2 sets of four of same flavor. The only Walmart here doesn't even carry half the brands on your offers!
Thanks for the feedback! We strive to offer a variety of offers and bonuses to ensure there's something for everyone, so keep an eye out for future opportunities. While we can't guarantee specific offers, we appreciate your input and have passed it along to the relevant team. In addition, to help us investigate your missing cash back, please share any details that can help us locate your purchase. You can also reach out to Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. If she’s unable to resolve your questions, she can assist you in submitting a ticket to our Care team on your behalf. Thank you!
Requires time and patience to look through the offers. Sometimes the items are not available or hard to locate in the store. Thanks for the 'For You' list that puts my usual buy items for me to see first.
Linking your store to the ibotta app would be easier, but I don't trust it to find all the coupons that is available.
I spend 4 hours looking at all the possible coupons and reading the fine print. If you dont read the fine print, (for buying the exact size, buy 2s, only one time counts) then I've wasted money buying the product to get the discount when I could buy a cheaper brand instead. Some things they show a picture of doesn't even get the discount.
Then I spend 2 hours in the store searching for the product advertised. It takes a lot of time.
Anytime I ever have a question or an issue, the resolution team is always there to assist me and resolve any and all issues in a very timely fashion. Thank you Ibotta for all the hard work. Hands-down the best app ever.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.