• Ibotta

Ibotta

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Overview

Ibotta has a rating of 3.9 stars from 3,881 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 6th among Discount Shopping sites.

  • Service
    1219
  • Value
    452
  • Shipping
    167
  • Returns
    173
  • Quality
    337

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.4%
Positive
1,995
Neutral
241
Negative
482
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,881)

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Reviews that mention popular keywords

customer service (593) gift cards (145) phone number (26) care team (47) bank account (31) bar codes (51)
Thumbnail of user evonnew2
1 review
0 helpful votes
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August 20th, 2021

The app is great for the offers. As a beginner, I dont find it to be very user friendly. I can take 10,000 photos of 1 receipt and it seems like it never goes through. Same thing for linking some of my grocery store accounts.

Thumbnail of user maryk2990
1 review
2 helpful votes
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April 10th, 2022

It's pretty hard and difficult to earn cash on this website. This is not my favorite website as I only get like $. 10 and mostly for a receipt as most of the products I never buy because they're too expensive.

Service
Value
Thumbnail of user staceyi32
1 review
0 helpful votes
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December 16th, 2021

I was skeptical at first about using the app. However, I have found Ibotta very easy to use and have saved over $50 in my first month at Walmart, Publix and Petsmart. Being a vegetarian, I was surprised at how many of the coupons were for plant-based foods. If you are like me, then you will know what a plus this is given the cost of these foods! Also, the Walmart Thanksgiving Free Dinner was wonderful for our family dinner. I would recommend this to everyone!

Service
Value
Quality
Thumbnail of user jamesn872
1 review
17 helpful votes
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January 15th, 2021

Horrible. You go out and purchase things, expecting to be able to get cash back and they're way to greedy to pay you the money they OWE you. Total piece of trash app, complete garbage and always having errors left and right. All my family members have issues with this app too, do not download it and dont waste your money buying things they are thieves!

Tip for consumers:
Dont. You're wasting money on scammers. They take nearly 2 or 3 weeks just to reply . Horrible customer service, very poor company.

Products used:
None, trash.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jordanb455
Ibotta C. – Ibotta Rep

Hello and thank you for your review. We apologize that you are having difficulties within the app. Can you please respond to your review with your ticket number? We would be happy to get this escalated for you.

Thumbnail of user deseraem4
1 review
0 helpful votes
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November 3rd, 2021

This is one of the best apps I could have ever put to use. I was sceptical at first but just as soon as I scanned my receipt with the items with credit, I got every penny back onto my Ibotta app. When you reach $20 on your Ibotta app you are able to withdraw into your bank or request a gift card. Everything is legitimate!

Thumbnail of user katherinen34
1 review
6 helpful votes
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August 27th, 2019

Stopped using it after 5 trips to the store. It was so time consuming and I didn't generate enough money to redeem or save on anything I regularly buy. I thought I cancelled my account with them only to get an email saying I'll be charged maintenance fees. Their website says, "... submit a ticket in our Help Center and select "cancel account request"..." but there is no "cancel account request" in the help center. There's no "ticket" either, it's a request I submitted. On top of that I got an automatic response email for my request with a wait time of 5 days! There's no phone number to call. Their website is just links to dead-end articles. I can't even find my account history via my profile. Totally a scam.

Tip for consumers:
don't use it!

Products used:
none

Service
Value
Quality
Thumbnail of user jodic89
2 reviews
0 helpful votes
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March 16th, 2024
Verified purchase

Always have a problem taking pictures of Publix receipts even when the photo is correct. Why does this always happen.

Thumbnail of user tobiusm
1 review
57 helpful votes
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January 13th, 2020

I have been using this app for over a year. I "earned" almost $160. I tried to withdraw my "earnings" numerous times to no avail. They won't allow me to withdraw via gift card or PayPal. I've written and asked for help 3 times over the last 4 weeks and they will not reply to my inquiry. They simply locked me out of the account. Now I have $160 in earnings that they refuse to allow me to withdraw. I'm confused, disappointed, and frustrated. I feel this app may be a total scam.

Thumbnail of user bigdaddyslilgirl84
2 reviews
0 helpful votes
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April 24th, 2024
Verified purchase

The app is awesome and I've made close to $2,000 in less than 2 years.

Most of the time customer service us great

Reason I chose this business:

To save money and it was on Google play

Service
Thumbnail of user susanf2700
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Customer service went above and beyond to assist me in resolving my issue. Thank you so much!

Thumbnail of user johnd7315
1 review
0 helpful votes
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November 20th, 2022

This is really the easiest deal app to use and it's super simple to rack up money with deals and bonuses. Just keep your goals in mind - only buy things you want to use unless you plan on going in deep to stockpile and resale. Redeeming the cash back is also the fastest and easiest I've found. It's almost immediate.

Products used:
Rebates and rewards

Service
Value
Quality
Thumbnail of user jackiem84
1 review
1 helpful vote
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March 13th, 2017

So far I have no complaints. I had it on my phone for years and never used it. I have been lucky and already am up to $23.00 in less then a month. They have my yogurt on sale and Ive gotten some bonuses. I know each month will not be as good.
The only thing I would change, is to see what you have unlocked before you go to the store. Im ready to cash out.

Thumbnail of user susanw3901
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

I have my Ibotta account linked to foodlion if I forget to check a money back item, IBotta alerts me so I can submit it. How great is that.

Reason I chose this business:

For the awesome cash back rewards

Thumbnail of user deniseh949
2 reviews
1 helpful vote
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May 23rd, 2022
Verified purchase

I love Ibotta! It's super easy to do, The cash back offers are good. The only thing i dont like to much is that you have to go through the list of item and add them to your account before you scan your receipt then once scanned you add the items to that scanned receipt in order to get the cash back. I would prefer that once you scan your receipt the app find the items you purchased automatically but other then that I've earned over $76 in cash back so far its not a lot of money but it better then nothing just for a quick scan of your receipts. I always get the money sent directly to my PayPal account and the money gets transferred instantly no fee but has to be at least $20 You can also transfer to your bank or get a gift card. They also do bonuses a lot and offers like 2% cash back at certain stores which i love especially when there isn't any items on your receipt that quality you still earn that 2% cash back on your total purchase!

Products used:
Cash

Service
Value
Shipping
Returns
Quality
Thumbnail of user moniquen65
1 review
0 helpful votes
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February 12th, 2022

I am not organized nor patient enough to cut coupons, so that's why I think the ibotta app works for my household. I do not even know how ppl work those coupons lol. Ibotta, for the most part, has products on there that I ACTUALLY BUY and I get money back. It is a bit tedious to scan my long receipt, but in the end it's worth it. I do recommend scanning your receipt as soon as you get home, just in case an item you purchased does not show on the app. I would've earned more had I done this more consistently, but I get into organizing mode and start throwing boxes away. The way I see it is it is money I did have and I was not expecting. Good luck shoppers!

Tip for consumers:
Scan receipts as soon as you get home in case the app does not recognize a product. Then you would scan the actual item.
Scan every receipt every time.

Value
Thumbnail of user wendyh661
1 review
0 helpful votes
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November 23rd, 2021

I got away from doing Ibotta for a while. It was always hard for me to have time uploading receipts. I really do like the new way of linking my account to Walmart, which eliminates the hassle of uploading receipts. Yay! Glad to be back!

Service
Value
Thumbnail of user angelam453
3 reviews
31 helpful votes
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May 24th, 2019

This company uses any excuse to steal you money you work hard to earn... first they reject legit offered you try to claim... then later when you get to cash out if you lose the number you signed up with that is their excuse not to pay you... never mind your paypal account is still the same. And honest company would have other ways to verify since phone numbers come and go...

Thumbnail of user angelab3228
1 review
0 helpful votes
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March 25th, 2024

I love using Ibotta. Getting the cash back is great and I love it even more when it flags something I didn't clip when my cards linked to the store.

Service
Value
Thumbnail of user sarahf1081
1 review
1 helpful vote
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August 31st, 2021

This app is easy and hard to navigate at times. I finally made it to $20. Took awhile and I never got the $10 referral from inviting a friend, so that was kind of annoying. I'm hoping that I will actually get the $20 I've earned. Will check back in with you all if I actually get it put into my bank account! Have a great day! And use my referral code if you need one and we each will make $10! Win win to me :) invite code: BYIVVAR

Thumbnail of user crystalh444
1 review
0 helpful votes
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August 12th, 2021

This app is by far my favorite! I often quit using and app because I'm over scanning but this one keeps me in! I got $16 back just on one! It's easy to use and has tons of different stores and different types of items.

Thumbnail of user alisar60
2 reviews
1 helpful vote
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November 23rd, 2023

I followed all of the Ibotta instructions to the letter. I connected Ibotta to my Walmart account, Made sure to clip the offers on Ibotta before clicking to shop online at Walmart, Added the items to my cart and made sure that each item matched the Ibotta offer, Checked out on Walmart, clicked to exit after my purchase and got the Ibotta page that confirmed my purchase, My items arrived in multiple boxes and I only received Ibotta credit for the 1st box of items. Not the second box. Even though the second box contained 5 Ibotta offers which would have qualified me for the turkey, as I needed only one.more.offer. I find it suspicious as I've read this has been happening to other Ibotta users. I definitely will not be wasting my time doing this again. And I'll return the items to Walmart that I did not get Ibotta credit for. Beware of what seems too good to be true.

Thumbnail of user sarahl399
2 reviews
2 helpful votes
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October 27th, 2018

I have been using Ibotta for over 6 months now. On occasion if I do have an issue the staff is always very helpful and takes care of it. The easiest way to reach out to them is on facebook and they respond within the day.It is a very easy app to use. I love the fact you can use coupons as well for an even better deal. I have never had issues getting my money from them.

Thumbnail of user alyssam334
1 review
0 helpful votes
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May 26th, 2022

Ibotta is an awesome app that gives you cash back at a wide variety of stores both online and in store. I without a doubt recommend everybody to use Ibotta and get money back for the things you'd by normally. They also have a referral program that starts you off with $10 on your account after you get your first Cashback at any store. Thanks Ibotta for being you!

Tip for consumers:
Not applicable

Products used:
Services on Ibotta to get real Cashback via PayPal or gift cards on things you buy normally.

Service
Value
Quality
Thumbnail of user kevinm1986
1 review
0 helpful votes
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December 6th, 2020

Ibotta is a rip-off! I was trying to stretch my unemployment benefits with Ibotta. I purchased 10 items at Publix to qualify for over $20.00 in "rewards". I am a member of the Publix loyalty club and signed up for digital receipts. When I downloaded the digital receipt to Ibotta, it was rejected because it was not an "original" receipt. This is total BS! A digital app will not accept a digital receipt! I feel like they stole $20.00 from me and it really stings! Avoid being ripped off!

Thumbnail of user susanb3332
1 review
2 helpful votes
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July 7th, 2021

They randomly closed my account when i had over $200 in my account. They explained that I returned merchandise but would never explain when I returned merchandise or show me proof. I did return 1 items months before but ibotta took that rebate amount back. They never notified me at the time of indecent and continued to let me us the app and build up my money for months. They took my $200 and will no longer communicate with me. Once this happened to me I started watching You tube videos where this has happened to a lot of people. As soon as you get a lot of money in your account they randomly close it without complete explanation and cut off communication. Horrible customer services.

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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

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Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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