Ibotta

I've been doing this for about 8 months now. My daughter tried to get me into this a few years ago but I told her I was too busy. Now I'm unemployed and ibotta is what's keeping us afloat. Thank you Ibotta! Also a shout out to your awesome customer service team. Keep up the good work.

All my issues were resolved to my satisfaction. Ty.

Customer Service at Ibotta has been Fantastic in helping with any issues that happen! Their Team has been outstanding! One of their support team members Anne Marie I has been wonderful! Great App to use, Great Experiences!

I scand the jack links tender bites you have come back twice saying the offer is ineligible when I scaned them in the store it says item matches then when I submit the receipt you can't find the offer it is the 3rd item on the re eipt and there was no coupon used

It's terrible because yoy cheat people out of items for bonuses if I don't get credit for the 3 jack links this wi be 4 items I have been cheated out of for the 150 item bonus

I had to scan my receipt 3 times, kept telling me no offers found when the offer should have been clear as I purchased the exact product that was advertised

I can't express how much I love Ibotta. I buy groceries that I need and look through the list to see if there's a rebate. Oftentimes, there are many rebates of things on my list. Then, I add those items to my list and my cash back adds up quickly.
This is an app everyone could have so you can get cash back. It's very easy too.
Besides saving money, if you need any help, they come to your rescue!

Thanks Ibotta!

I was missing some cash back for a recent purchase that I had made at Walmart on an in-store shopping trip. I submitted a request to the Ibotta Care Team, and they professionally and courteously resolved the issue in a very timely manner.

I had missing cash back so contacted customer support, they were so helpful and nice then about a week later, I got my cash back! I am very happy and satisfied with their service!

I was missing cash back, the coupon didn't show after returning from grocer, when it was there
At the store, and Ibotta rectified it. Good Job!
They've been good to me.

Food Lion linked account has changed from crediting the day after shopping to three days after shopping. Hard to plan on making bonuses. This just recently started happening

I have used Ibotta for about 5 years now & have saved over $1000! The coupons are on things we actually buy and the customer service has always been top notch!
Thanks Ibotta!

Disappointed, I bought 2 Gatorade 8 packs (actually 2 / buy 2 get 1); and didn't get my credit back. Submitted the receipt twice. Can you please help?

I wish you would have more normal items. Some of these aren't even offered in our area. I would like to see more meat items and breakfast stuff. Just stuff that not normal people use

I love the whole cash-back aspect, of course. What's even better is that twice, after I've shopped at a particular store, I got a message from ibotta saying that a purchase I made was eligible for cash back, and they even sent detailed instructions on how to claim the cash - and I didn't even know I had earned it! Bravo!

I don't love doing reviews but I just had to in this care. I LOVE, LOVE, LOVE that you have added the "Claim your missing cash back now" feature! Such a thoughtful and helpful feature. Thank you, Ibotta!

After Jewel-Osco updated the format of their receipts, the app has been unable to correctly read them. Instead of having a separate line for each item, the receipts now show quantity on a single line (ie: "3@"). Despite scanning the barcodes in the app on approved purchases to ensure the correct number of items is being recognized, it still comes back saying only one item was purchased. Then it is several days before an actual human reviews the receipt and manually applies the remaining balance. On top of all this, you miss out on the correct number of items purchased going towards any bonuses you have. Customer service just tells you they cannot help with bonuses. I have explained this situation ad nauseam to ibotta, nothing seems to get updated or fixed.

The same thing happens every time I buy multiples of items at Jewel-Osco. I scan the receipt the first time and ensure the correct number of items have been selected (bar codes verified). Then I have to rescan the receipt when it comes back saying only one item was purchased (again, because the app cannot read the quantity correctly). Then when that is returned saying that still only one item is verified, I have to follow-up with an inquiry, which can take anywhere from 3-7 days to receive a response. Then when I get that first response, it is usually someone who did not read my initial message and they tell me that it is my fault for not correctly entering the right number of items purchased (again, I reference in my first inquiry that this is an ongoing issue with Jewel-Osco apps and that I scanned each and every applicable barcode to ensure the correct number of items was selected). It is beyond frustrating that the first response always put the blame on me and then postpones resolving the issue for an extended period of time. Then when someone replies to that inquiry several days later, they likely manually apply the missing balance, but then tell me there is nothing that they can do about the items purchased being correctly reflected towards any bonuses that I have. For example, If I purchase 5 of an approved item, it is only counted as 1 towards the bonus. This is unfair and dishonest. I realize that ibotta doesn't have to exist or provide this service, but we the customers are doing the steps correctly and shouldn't be penalized because the system cannot read the receipts. This needs to change. I have contacted ibotta about this so many times that I have lost track.

I had some questions on adding offers after a purchase and the customer service was quick to answer, extremely nice, and very thorough in explaining the situation. I was very impressed with my experience and love the ease of using the app!

My income I have to rebate, I send for coupons to be mailed to me, shop weekly for the bargains and load up. I rely on store to do my shopping so I do not always get paper receipts, which I believe the stores should make that an option, not tell you that you can't have paper receipt for pick up or delivery. Is there any way of getting rebate from receipt on their app. Older people (some) need as much financial aid as possible. Thank you

Don't remember it's been awhile

Apps like Ibotta are rare. Sure all of them tell you that you can get money for jumping through hoop A, B and C but mainly never come through or you find out then you have to go through to Z. Ibotta isn't like that. They have the products on their app and if you get any of those products you get money back. It's that simple. It is really easy to make sure you have the right product because the app also can scan the upc code and tell you if it is the right one. Also, they also have the category any brand such as trash bags so then it doesn't matter which brand of trash bags you get you still get money back. They also have any receipt which means buy anything get money back. Thanksgiving must be their favorite holiday because they give away free food. I got a free turkey from them 2 years ago. How that worked is I went into my local Walmart and bought a turkey. They then reimbursed me for 100% of the cost. And that is only one of the many items they did that for. I will finish this by saying remember how I told you that there are some apps that give you money for jumping through hoop A, B and C? Well Ibotta is like that except there is no B and C and with A rather than jumping through a hoop it is more like walking over a piece of string placed on the ground in front of you.

To be honest it has been so long ago that I no longer remember the particulars only the satisfaction I got from the whole experience.

I rarely have issues with Ibotta, but with technology its bound to happen sometimes. The few times I have needed to contact them, I have ALWAYS received prompt customer service. They go above and beyond to assist the customer and make things right whenever there is an issue.

I have been a member of Ibotta for many many years, but the latest encounter was phenomenal. I had purchased an item that I had not added to my list previously for claiming. I got a message from them giving me 24 hours to claim it on a receipt, because they saw that I hadn't! IMPRESSIVE

Thank you

It took a couple of times to get my money credits. I retook a picture of my receipt and the second time it went through. Give them a day or so to correct. Give them a chance.

It said I had already got credit on a receipt and I hadn't even put it in. I explained the situation to Ibotta care and they took care of it.

I paid for my groceries at Walmart with my account attached card and by the time I was home there was money deposited in my Ibotta account! Is there an easier way to to receive cash back? I don't think so!

Not sure if receipts are read manually by an actual person or machine but I keep on missing cash backs. Like this latest receipt I submitted. They only counted the essential energy drink as 1 when I purchased 4 and the receipt shows 4 essential drink in 1 line and not 4 separate lines: you should have seen that clearly as the price after is the price for 4. I have to always write every single time which is a bit annoying as if I'm begging to get cents from you guys. Also when I use the a store loyalty number, you credit my cash back at least a day after I purchased the products and you no longer count that for the bonus even though I purchased it within the bonus time frame. It's so frustrating that I feel you just ignore this instances as some people. Don't have the time to complain.

Takes so long that sometime I even forget about the issue