• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1177
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,922
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,764)

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user shanh10
1 review
4 helpful votes
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October 29th, 2018

In order for you to cashout, you are required to request a code via text message... well I was given an error code that indicated that my number was not valid. It's my number! There's no phone number. The waiting list for responses are 6 days. Their support team said I have to provide the correct number. I DID!

Thumbnail of user shelbys301
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

I just down load the offers I an interested in. Shop. Scan the receipt.

Bought an item. I didn't receive credit for it. Customer service got right on it. I had my credit with in 24 hours.

Reason I chose this business:

I first chose Ibbota when they had the free Thanksgiving dinner. And the rest is history.

Service
Thumbnail of user shanikap7
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

I love the deals that I find and if I've ever had any issues, the customer service has been exceptional and extremely helpful.

The best customer service, thank you.

Reason I chose this business:

Recommendation

Service
Thumbnail of user mariapian
2 reviews
0 helpful votes
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November 27th, 2021

I loved learning that I could take advantage of using Ibotta to save money getting cash back with everyday shopping that I have to do anyway. Apart from the groceries or stores' offers that I buy I can still get cash back from Ibotta! And the best part is that I can transfer the money on the app to my checkings account so it helps me pay the credit cards bills too! Perfect!

Products used:
Groceries, clothes

Service
Value
Quality
Thumbnail of user damianr55
1 review
0 helpful votes
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September 28th, 2021

When you first start off with ibotta it is kind a hard to figure out an alarm which you supposed to do but once you get the skills now you know what you're doing is so easy to get cash back so easy to upload receipts real awesome

Thumbnail of user sherria27
1 review
1 helpful vote
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December 16th, 2018

I challenge myself to save money. I spend a lot of time making lists and checking for best prices. I did not withdrawal my money until Christmas time. After a year of saving through the in store and online savings through ibotta I went to withdraw and they said they didnt like my shopping pattern so they closed my account. If most of my shopping was through their app to online sites how can that not be your purchase? I went to BBB but Ibotta just doesn't care.

Thumbnail of user steveb283
1 review
4 helpful votes
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July 18th, 2017

I have be able to get rebates sometimes, but other times, I scan the product in the store and the app says it is valid but when I scan my receipt after purchase the app says it is not valid. I would not have bought the product if I knew I would not get the rebate! That is bad

Thumbnail of user brayar
1 review
7 helpful votes
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August 15th, 2019

I would not recommend this app to anyone. Money doesn't grow on trees for me obviously that's why I'm trying to get cash back for stuff I bought. The app seems to only offer cash back for the items that cost the most. Youd think having the receipts would be good enough for the app to see what you bought and then give you cash back but I guess not. This app definitely needs work.

Thumbnail of user cheriew27
1 review
5 helpful votes
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January 2nd, 2020

I signed up when I could link my Kroger account to the Ibotta points. That system is no longer. By the time I load all the goodies and scan the receipts the money I receive is not worth it. The syetm is slow beyonf what is acceptable and disconnects me frequently. Today I received an email that they would charge me maintenance fees if I didn't use more. I am deleting the app today

Thumbnail of user lawandac29
1 review
0 helpful votes
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April 12th, 2024
Verified purchase
• Updated review

Ibotta is simple but lucrative! Dont have to be tech savvy.

Always a good experience.

Reason I chose this business:

Recommended

Ibotta rocks!
March 11th, 2024
Verified purchase
• Previous review

Ibotta is so simple and is very rewarding. It is also very quick to give you your rewards

Thumbnail of user brendaa862
1 review
0 helpful votes
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December 27th, 2021

It's so easy to use and I am already at 32 dollars (only after a week and half). I upload the receipts of the items I am already buying and it gives me credit on already reduced prices-I use coupons from different retailers like cvs

Thumbnail of user meredithm44
1 review
1 helpful vote
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June 5th, 2019

I have never had issues with my app until just this last week. I cashed in my money for a gift card and never got the gift card. I followed the directions on how to resend it, but still nothing. So i put in a ticket for help, 4 different tickets I have now put in and no response at all!

Thumbnail of user rileyh35
3 reviews
3 helpful votes
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November 23rd, 2017

Highly Recommend the Ibotta App! Free $10 Welcome Offer when you Sign Up Using Coupon Code: kyildwu. Start Earning Cash Back Today! Real Cash! Not Points or Credit! SO easy to scan your receipts & get Paid Quick (literally instant payment to paypal, venmo, or purchase online gift cards)! SO Wish I knew about this App sooner! I'm Obsessed with this App! I use it everyday. Don't Forget to Enter your Code kyildwu so you dont miss out on your $10 BONUS! Hands Down BEST Cash Back Available! And I've tried a lot! This also Pays Cash Back Shopping at Online Retailers!

Tip for consumers:
Free $10 BONUS UPON sign up with Code: kyildwu

Service
Value
Thumbnail of user vincym
1 review
0 helpful votes
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October 17th, 2021

I enjoy using Ibotta since it's just few clicks away for some extra savings. My favorite stores are Trader Joe's, Whole Foods, CVS, Target etc as they are my frequent shopping places. The process is super easy that I just need to use the Ibotta app to review my shopping list and add the items for extra earnings. Then at the end, I just have to submit my receipt and the earnings will apply to my account within 24 hours. It's very user friendly even when I have to contact the Ibotta team when I have questions, their response time is always within 24-48 hours with additional follow-ups after. Did I mention that I just made it to the $50 club

Thumbnail of user fayminc
1 review
0 helpful votes
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January 31st, 2022

Great app. The cashback from Ibotta can compensate the recent spike in my grocery bill. I have no problem getting cashback from the offers. Occasionally there is a glitch on the app but the Ibotta team have been responsive to resolve it to make sure my account is credited. Keep up the good work!

Thumbnail of user flavioh7
1 review
2 helpful votes
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December 1st, 2018

Not only waste of time, but they make it hard for you to withdraw your credits... trying to reset my password to be able to get my money, it has been several days, and I still couldn't... it may work if you have little money, so cash out asap and get out of it

Thumbnail of user ginniem
1 review
11 helpful votes
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August 13th, 2017

I have been trying for several days to redeem my $22 to a gift card. I can't do it! For a stupid $22. On top of that I can't get anyone to return my e mail. I think it's horrible that they advertise the newest way to save... what a joke.
Next stop BBB.

Thumbnail of user koalo
1 review
0 helpful votes
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November 20th, 2021

This app is everything you will want and need. Great savings on stuff I normally will buy to unbelievable deals on items I would not have gotten. Will help you try new things that's for sure. With this code you can earn even. More money and I will too. Try this app today. My referral code is EVTIKPJ

Products used:
Food

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikew545
2 reviews
6 helpful votes
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January 20th, 2019

Never fall for this scam, run, run the hell away from, they say they will charge you a 399 fee if you don't use them in 6 months, well i got news for them, i will take them to the bbb and charge it back to them on any account they may use; dam shame they let the crooks stay in business,

Thumbnail of user tinaa105
1 review
3 helpful votes
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October 23rd, 2018

Haha I see so many people. There are so many people whining about Ibotta unjustly deactivating their account or not letting withdraw their earnings.

When I have never had to contact customer service once in 2 years but I am reguarly scamming the by submitting receipts on my multiple different phones that I have bought just for the purpose of stealing from these apps and then I just do returns on an industrial scale!

Thumbnail of user arianah13
2 reviews
13 helpful votes
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July 17th, 2019

I got to give this crappy company a 1 star would be nice if I could give a negative 1 star... my account got deactivated for no reason and I have a balance left on there which is about 70 dollars and I can't access it it's a shame companies take advantage of people and rip them off and take there hard earned money and customer service is horrible it takes them 5 days to respond back to your ticket and when they do they make no sense... I spent alot of money on things trying earn a balance then they go ahead and deactivate my account and basically take my hard earned balance screw you Ibotta! I will somehow get my balance that you took from me...

Thumbnail of user debd150
1 review
4 helpful votes
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November 24th, 2020

Scammed my 80 year old mother into thinking she would get a free thanksgiving dinner. I purchased the goods from Walmart with the understanding that I would receive a rebate. No rebate, no customer service, no good. I ended up just paying for the thanksgiving meal and telling my mom it was free. Shame on Ibotta AND Walmart for this deceptive holiday scheme during covid.

Thumbnail of user sonias513
1 review
0 helpful votes
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March 15th, 2024
Verified purchase

I just love it.i love to go shopping, and now that I can get cash back it's much better and fun.satisfying

Thumbnail of user dinah41
1 review
8 helpful votes
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March 26th, 2020

I have used the app since March 14th and have filed 6 complaints. I don't want to type it all out, but the last straw was asking them to fix whatever was stopping me from sending my money to my PayPal account and they responded by closing my account and taking my money and there is no one to talk to to fix it. I can't believe they can get away with this

Thumbnail of user rhondas837
1 review
2 helpful votes
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February 27th, 2023

They say that you can withdraw your money then when you do the withdrawal they say they are being very careful with your money so contact IBOTTA to get your money. Then you have to go thru this maze of BS to figure out how to get your money, it is impossible to get anything answered or resolved. Customer Support Sucks. Stay away from this site if you value your time.

Tip for consumers:
stay away

Products used:
none

Service
Value

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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

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Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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