• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1177
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,922
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,764)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user chandraa40
1 review
1 helpful vote
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October 3rd, 2022

They won't let you use it unless you link your accounts - otherwise the "submit receipt" button magically disappears. No help contact info. A joke. Stick with Fetch.

Thumbnail of user dinaa26
1 review
3 helpful votes
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January 14th, 2019

I was locked out of my account for absolutely no reason or explanation like many other users. I don't have multiple accounts, I've never uploaded a receipt that isn't mine. Never once took advantage.

Thumbnail of user elenac39
1 review
6 helpful votes
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April 12th, 2018

Like everyone says they always have an excuse not to rebate you and keep your money. Scam app stay away waste of time I use kicks and ebates much easier

Thumbnail of user shardea
1 review
0 helpful votes
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January 2nd, 2022

Ibotta has made simple task like going shopping a true joy, I love the fact that they have a variety of items and store you can get cash back on. It's truly a great app.

Thumbnail of user aprilo88
1 review
0 helpful votes
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December 15th, 2021

I haven't had any problems so far
Signed up with a few sponsors and saw $130 quickly as promised. Gift card redemption was ez. Haven't tried the cash cashout feature yet

Value
Shipping
Returns
Quality
Thumbnail of user angelas1944
1 review
0 helpful votes
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December 13th, 2021

Love this App I have just started and already earning money. Such a great and easy way to earn cash back while doing your everyday shopping! Don't hesitate start now!

Tip for consumers:
Look at the items you can get cash back on before going to the store.

Products used:
Cash back

Service
Value
Quality
Thumbnail of user xiomaram26
1 review
0 helpful votes
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December 4th, 2021

Really great app makes it so much easier when you link your card. This app is good for people who can be a little patient and not expect money right away.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevej455
1 review
4 helpful votes
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May 6th, 2020

Even when following all guidelines it only works maybe 20% of the time. Waste of time for no return- better off just using regular coupons to begin with like our mamas and grandmas!

Thumbnail of user patt1184
3 reviews
10 helpful votes
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March 22nd, 2020

Very few redeemable items, rejects items advertised, after taking pictures of long receipt app freezes and you lose it all, takes forever to get any money back.

Thumbnail of user lynnel204
1 review
0 helpful votes
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November 26th, 2022

They didn't credit me for my saved offers. Had to keep emailing as they have no contact #. It's been over a week and I still can't get my funds cashed out. Fetch is easier.

Tip for consumers:
Use fetch

Service
Value
Quality
Thumbnail of user maureens167
1 review
4 helpful votes
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October 19th, 2019

Someone was able to link their PayPal account and take all of my earnings over the last year. I've been trying to reach out to Ibotta for 4 days with zero success.

Thumbnail of user janeth305
1 review
3 helpful votes
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May 3rd, 2019

I had trouble submitting a receipt; tried to resubmit 6 times. Emailed Ibotta, got generated responses no individual contact. I gave up and cancelled app. Totally frustrated, quit while I am ahead.

Thumbnail of user donamariaj
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

I bought 8, they were on sale by 1 get 1 50 percent. One digital coupon came off.

No answer back as of yet.

Reason I chose this business:

To get the extra 10.00 bac since I bought 8

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user jamiem1304
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Such an easy way to get cash back. Don't have to do mail in rebates.

Thumbnail of user heatherb2317
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I love it! Super easy to use and i spend the cash on fun things!

Reason I chose this business:

A friend turned me on to it!

Thumbnail of user joc272
2 reviews
3 helpful votes
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May 6th, 2019

I heard all the hype about Ibotta so signed up. What a nightmare! Don't waste your time thinking you're going to save tons of money. The exorbitant time you have to spend chasing down the rebates and then emailing back and forth with customer service is better served by clipping real coupons. Take the Walmart receipt code hype for example... supposedly you just take photo with your phone and Ibotta will in fact know what you bought and give you the rebates immediately. NOT! It doesn't work and now I've wasted several days with going back and forth with customer service and I still don't have the correct rebates. I even tried only purchasing 4 items for each receipt and that doesn't work either. Excuse after excuse and still no resolution.

I could have saved more money by just using regular coupons or store sales and saved the money on the front end rather than spending full price and hoping for a rebate. There are terrific coupon clipping services where you can pay very nominal clipping fees and obtain newspaper coupons.

I was optimistic at first because of the hype but now I see that's all it is... hype. Do yourself a favor and look elsewhere.

Thumbnail of user emilya122
1 review
4 helpful votes
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January 17th, 2019

I've made $68.50 back on the app. I cannot collect the money because ibotta has locked me out of their system. I've sent 5 help messages with no response. I'm being to think ibotta is a scam.

Thumbnail of user kcc114
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Not so good... bought an item; scanned item (which said it matched) and then iBotta denied it!

Haven't heard back ... "considering it -- takes 24 hours"

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user jolenef41
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

I have found the app easy to use and many products that I use or consume daily.

Reason I chose this business:

A friend referred me.

Thumbnail of user charlottet424
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Always great to save I have been saving with ibotta for over 3 years

I was missing items ibotta looked into this and corrected it

Reason I chose this business:

Just a great choice

Service
Thumbnail of user carolinet154
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

The app CONSTANTLY misses cash back offers and the effort to collect them after they're missed is practically a full time job. It's not worth it if they're under a certain value so you end up skipping it, even after you're purchased the product which is probably what they're aiming for. For example, there was a product there was a problem with 100% of the time I purchased it (Farmer Focus chicken) and the coupon was available multiple times and for weeks, the problem should have been brought to their attention at some point and corrected but it never happened. I have had MULTIPLE problems with their free keto bar offers. I literally never have these problems with a certain other receipt app, even though I have "saved" less and I can only get gift cards from said app, just saying.

Tip for consumers:
Be prepared to walk away from cash back

Products used:
Mostly grocery

Service
Value
Thumbnail of user amandan951
2 reviews
0 helpful votes
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November 12th, 2022

I love this ibotta! It's kinda like super market sweep you get to keep the product and get some money back at the same time. Nothing better than that!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherrid34
1 review
2 helpful votes
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June 20th, 2019

Worked really well in the beginning, now I am unable to get credit for items purchased. I am now required to attach my local stores loyalty card, can not summit the day of shopping and I receive no credit(s), not even for the store receipt. Tired of fighting and resubmitting, once I reach a dollar amount I can pull out, I am done with IBOTTA.

Thumbnail of user shelleyb432
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

You charge money where other similar apps let you make money and you guys have us do more work.

Thumbnail of user willd314
Ibotta C. – Ibotta Rep

We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Your input is valuable to us as we continuously strive to improve our services.

Thumbnail of user fabiolal37
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase

I appreciate the help you gave me when I had some problems with my claims I love ibotta

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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