• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1177
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,922
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,764)

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user teresad338
1 review
0 helpful votes
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April 6th, 2021

Joined Ibotta about a year ago. I have just recently reached the "$100 Club". This is not a get rich quick app. Think about what you save using coupons, or with a mail-in rebate. That is simiilar to the savings you get with Ibotta. The cool thing is, I can pick up a sale item AND use a digital coupon AND still get an iBotta rebate when I snap the receipt. To be fair, much of Ibotta deals are for name brands though you can get a handful of "any item" rebates that are worth a smaller amount. Often I look at the rebate for my item of interest, the store price, consider if I'm getting any other discounts (sale, coupon, etc) and make a choice as to whether I'm saving with the brand item, or saving more with the store brand item (BTW, I have no shame in purchasing store brand items. Store brand is 90%of what I buy, and I still get $ money back with Ibotta). Sometimes it's a regular purchase of mine anyway and just seeing the Ibotta saving opportunity feels like a bonus. You have to be willing to go through the (small) trouble of seeking out your deals on the app, and photographing the receipt. Sometimes you need to scan a barcode which can be annoying if you already used the item and threw the box away. Ugh! But aside from that annoyance, it's pretty simple. Is it for everyone? Don't know. But why not try at least.

Thumbnail of user sharong1498
1 review
0 helpful votes
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February 4th, 2022

Very easy to use. I get my cash back thru PayPal.
The special offers are awesome and I love the barcode reader to verify correct product.Im a vegan so lots of yummy things to chose from.

Tip for consumers:
Read the directions and enjoy

Products used:
Food

Value
Quality
Thumbnail of user jamiea198
1 review
1 helpful vote
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November 16th, 2020

I started my account years ago and never did anything with it. I decided to give it another try and when I downloaded the app I still had my old account. I was buying things I didn't even need. When I wanted to cash out it was linked to an old number and wouldn't let me. I contacted them and it took almost 2wks for someone to send me an email. I don't know the old number, it was 7yrs ago, but they won't do anything unless I tell them the old number that's in file. So I guess I'm just out the $40 that I have in my account because I can't have it.

Thumbnail of user danelles17
1 review
0 helpful votes
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November 20th, 2022

Really love the app! They make getting cash back easy and their customer service is prompt whenever I have an issue with a product I purchased that I didn't get a credit for. I highly recommend!

Tip for consumers:
N/a

Products used:
App

Service
Value
Thumbnail of user joallag
2 reviews
7 helpful votes
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October 16th, 2019

It is too difficult to use so when. I wanted to cancel I have gone in circles trying to do so. It says choose deactivate or close from the drop down menu. That option doesn't exist. What a rip off

Thumbnail of user juliew8
2 reviews
5 helpful votes
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June 20th, 2019

They took the money out of my account that I already earned and never credited me for all the items that I correctly purchased! This business need a lawsuit against them!

Thumbnail of user hildar102
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Te ayuda con tu economía, y facilita tus compras gastando menos dinero y aprovechando las ofertas y especiales, tanto en la comida como en cosas personales es muy buena y la recomiendo 100%

El servicio al cliente es rápido y eficaz

Reason I chose this business:

Porque es legal, confiable, fácil de usar, no tiene trucos y me ayuda a mi economía en estos tiempos tan difíciles.

Service
Thumbnail of user erink418
1 review
0 helpful votes
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March 13th, 2022

I have seen so many apps come and go that claim to put money back in your pocket, but this is the ONLY app I've come across to actually do so. I've already made over $1,500, but if I remembered to use it all the times I could've... it'd be much more! It's super simple to even link a debit card to my account for in store purchases at places like Burlington or Bath and Body Works where at the register I punch in my total purchase amount, which actually instantly purchases me a gift card, that the cashier then scans as my form of payment and bam... cash back! And with the vast number of companies and products they work with, it's insane not to use this app! A LOT of the stuff I get cash back for is stuff I HAVE to buy anyways like toilet paper, laundry detergent, etc. With 4 kids we often use the funds to do a family fun night to an arcade, movie theater, or other fun things I might not be able to. Thanks Ibotta for being such a straight forward, no gimik, app that has helped me out for real over all these years!

Thumbnail of user lydiaannem
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

No fuss! I had an issue and you fixed it, very easy. Thank you!

No fuss! I had an issue and you fixed it, very easy. Thank you!

Service
Thumbnail of user mayrab73
1 review
0 helpful votes
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March 31st, 2024
Verified purchase
• Updated review

I really love this app! Very easy to use and you can save a lot with it!

Hello
March 30th, 2024
Verified purchase
• Previous review

Thank you so much the issue was successfully taken care of it.

Service
Thumbnail of user louvis
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

As you can see on the receipt, I bought 4 coffee mate. Pls send me the.50

Service
Thumbnail of user anaras
1 review
0 helpful votes
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December 24th, 2021

It's a fun program, pays for what I already buying and to try new stuff. Little bit intimidating at the beginning but easy to use when you learn along the way. It's worth to try.

Tip for consumers:
Just enjoy the ride!

Products used:
Groceries

Service
Value
Quality
Thumbnail of user rebekahh135
1 review
0 helpful votes
  • Send Message
February 8th, 2024

Update: Ibotta reached out and fixed my current issue and gave me some troubleshooting steps. Thank you!

Service
Value
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Thanks so much for your review! I am happy we were able to resolve this issue for you, have a great day!

Thumbnail of user coryd87
1 review
0 helpful votes
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December 24th, 2021

I love getting free money back! WHO DOESN'T LIKE MONEY IN THEIR Pocket? …. It's nice to have extra bucks in my pocket & I didn't have to do much of anything to get it & I love getting fabulous deals on everything that I already use & love & the bonus cash allows me to splurge on myself every once in awhile & not have to be stressed about not having enough money in my bank account when I am handicapped & live on such a very tight fixed income …. It really is easy & they give u money to shop for what u love …. WIN-WIN IN MY BOOK

Tip for consumers:
You won’t know how much you’ve missed out on til you see the money back in your pocket …. Just give it a try … what bad can happen ???? Seriously I love to get bargains & still have cash in my wallet

Products used:
Boots & clothes & fun stuff!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lillym103
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Positive experience to save!
It is nice to receive immediate cash back!

Reason I chose this business:

Easy to use

Thumbnail of user gaila75
1 review
4 helpful votes
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April 23rd, 2019

Don't bother... takes way too much time looking for rebates, taking pictures of receipts and products AND then they deny or miss your rebates and their customer service is terrible!

Thumbnail of user salitah
1 review
0 helpful votes
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November 5th, 2021

Super easy to sign up and use! I literally saved $50 already from buying things I would have purchased regardless! This is totally going to help my family level up!

Thumbnail of user ilener17
1 review
0 helpful votes
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August 16th, 2021

I've been using Ibotta almost 6 years now. Other apps have come and gone, and there are an additional 2 I currently use, but by far Ibotta is the best.

Yes, there are a few issues, but you'll always find that.

I've found one way to reduce non-payment on rebates is to do a quick check to be sure the app accepts the item. (Open the item on the app and "check product code"). A few times I've found that even though the item seems to meet the criteria, I still get a not-qualified notice. I've also found that not all items are accepted at all stores. Much easier to check before purchasing.

The biggest issue I have is not getting paid on a rebate, or not getting the full amount. I ALWAYS keep my receipts and make note of the amount submitted. If there are any issues, it's easy to submit a missing credit request on the computer. I have my notes and the receipt to refer to. I usually get my additional credit within a day or two, which is much quicker than it used to be.

All in all, I find this is very well worth the time. And I LOVE getting free items and great deals!

Service
Value
Thumbnail of user daniele1293
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

This is the best thing for me thank you very much.

Thumbnail of user lisap3390
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Awesome customer service and very helpful from start to finish

Problem was resolved very quickly

Reason I chose this business:

Easy to use and easy to navigate

Service
Thumbnail of user xioc
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Very easy to use and everything got resolved quick

Thumbnail of user kristinab233
1 review
0 helpful votes
  • Send Message
August 29th, 2021

It takes a while to get 20 to be able to cash out, but love getting money back on my purchases! I wish you were able to scan the receipt & it find deals for you, instead of adding them before hand.

Thumbnail of user kieup1
0 reviews
0 helpful votes
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June 24th, 2022

Great. I got a refund of $80 from ibotta. I just found out about this app from a friend. I will share it with everyone. It's great that you can both buy goods and get a bonus

Tip for consumers:
Great. I got a refund of $80 from ibotta. I just found out about this app from a friend. I will share it with everyone. It's great that you can both buy goods and get a bonus

Products used:
Foods. Beauty.

Service
Value
Shipping
Returns
Quality
Thumbnail of user annittab
1 review
0 helpful votes
  • Send Message
September 18th, 2021

Ibotta is so easy to use. Simply set up your account and attach it to your Walmart or any other store you shop frequently. Then scan receipts on things you buy to earn money!

Products used:
Discount

Service
Value
Quality
Thumbnail of user lisac2731
1 review
0 helpful votes
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August 23rd, 2021

Ibotta is awesome! I've always been coupon savvy. Ibotta makes it so easy to save money, and try new items.

I recommend to all of my friends!

Here's my Referral Code: dbobsyk

Thanks, Ibotta!

Service
Value
Shipping
Returns
Quality

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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